It's been about 4 months, no delivery, no response, no help. This company stole £110.96 GBP from me. Only got one delivery from them successfully before.
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Veja o que dizem as avaliações
Today I received my order plus some free samples. I appreciate the making customer right with some free samples and receiving ordered products after three month delay. I would just have appreciate... Ver mais
Ordered items on their 25% promotion. Got an email saying items dispatched. Waited a week and no post. Contacted the company 3 times since and received no reply. Not even an acknowledgement. In the pr... Ver mais
After the checkout process went wrong (no housenumber was filled) the order couldnt be delivered. It took a long time and communication can be better (proactively from their part) At last the amoun... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At A-List Nutrition, we stock only premium nutritional supplements to support a range of fitness goals and, most importantly, deliver results time and time again. Shop exclusive brands like 1st Phorm, Core Nutritionals, Podium, 'Merica Labz, Ambrosia & many more NOW!
Informações de contato
Unit 5 Didcot Road, Nuffiled Industrial Estate, BH17 0GD, Poole, Reino Unido
- info@alistnutrition.com
- a-listnutrition.com
2,2
Ruim
136 avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very easy site to look around
Very easy site to look around. Very fast delivery and easy payment.
23 de maio de 2023
No fault of their own but poor communication
No fault of their own - no podium shipment. Wasn’t communicated with me even though I had paid for the product just didn’t turn up. They did apologise for this and stated they would send samples to apologise - which I didn’t receive.
25 de maio de 2023
Resposta da A-List Nutrition
Hi Matt, thank you for your review and again we are sorry for the Podium delay, we will be putting in new processes to make sure this does not happen again.
Samples should have been added which we will aim to provide next time, we did however offer you a 20% off code for your next order and upgraded you to next day delivery.
We will make sure communication is on point for our next pre-order!
Happy Customer
So far, so legit. Which is all I could ask for when ordering an item that doesn’t usually ship to the UK. Happy with my product and the service too. I have since referred others!
1 de maio de 2023
Resposta da A-List Nutrition
Hi Petra, thank you for your review! We are always aiming to provide the best products!
Team A-List
Great I will definitely buy more from…
Great I will definitely buy more from the website, thanks
1 de maio de 2023
Resposta da A-List Nutrition
Hi Oana, thank you for your review! We are glad you have liked the service so far and look forward to seeing you again!
Team A-List
Problems were solved but took time
After the checkout process went wrong (no housenumber was filled) the order couldnt be delivered. It took a long time and communication can be better (proactively from their part)
At last the amount was returned. When orders go correctly then there is nothing to complain about and they send out quickly. But i have not got the best experience once something goes wrong.
17 de abril de 2023
Avaliação não solicitada
Resposta da A-List Nutrition
Hi Oliver, thank you for your review and we are sorry for your experience. As we had advised you on emails, before we could look to issue any refunds we would have to wait for the order to be returned to us from the courier, contacting couriers means that we still have to wait for their response which can take some time. Yesterday we had advised through our live chat which you had contacted us on that we had now received notice from the courier and our warehouse team that your order had been successfully returned to us and accounted for. Since then we have refunded you in full for your order and you have been notified via email of this yesterday afternoon.
To say we do nothing is unfair on our part as we have been doing everything we can to speed up responses from the courier but unfortunately we cannot control their response time. We are not holding your money from your order, this has been refunded as mentioned above and we have also told you this on the live chat which has been read by yourself.
I hope that this information helps, please get in touch with us and I will have a discount code sorted for your next order.
Team A-List
Resposta da A-List Nutrition
Thank you for your kind words Mitchell, we aim to provide the best service possible!
Team A-List
Very professional in dealing with my…
Very professional in dealing with my order. Started with protein whey. Now look at the bigger picture of supplements. Been using over a year.
27 de março de 2023
Resposta da A-List Nutrition
Thank you Jilani! We are always here to help if you have questions about any other supplements!
Team A-List
Products are good
Products are good. The only thing I didn’t like is that when contacting through Instagram I was not getting replies about my delivery.
22 de março de 2023
Resposta da A-List Nutrition
Hi Saqer, thank you for your review. Instagram is not our direct customer service outlet, we have two contact boxes on our site and also an email contact for customers, we would 100% suggest going through these contact routes if you have further questions!
Team A-List
Great service!
Been waiting for Podium to hit the UK for months! So happy when A-list got their first shipment. Speedy delivery and good prices
22 de março de 2023
Resposta da A-List Nutrition
Thank you for your review Nikki! We will be continually stocking Podium and working on bringing over more products!
Really good communication
Really good communication at all stages. Very quick replies to any queries!
22 de março de 2023
Resposta da A-List Nutrition
Thank you for your kind words Harriet! We pride ourselves on our customer service and reviews like this show that!
Team A-List
Podium is definitely the best brand at…
Podium is definitely the best brand at a list! I have a super sensitive gut and podium doesn’t upset it at all! Peanut butter crunch is my favorite but waiting to hopefully get that maple pancake too soon! 10/5 stars 😜
20 de março de 2023
Resposta da A-List Nutrition
Thank you for your review Dani! We are working with Podium to get all flavours and products over!
Delivery to late, things missed even after asking
Ordered over 200eur for the Black Friday sale. There came first for a month nothing, later two times e few products after asking a lot about it. Even with the last delivery I missed my Strong Greens that I ordered.. Even after texting, I got no answer. At least, when your service is bad, or in delay you can give some samples to say sorry.
30 de janeiro de 2023
Avaliação não solicitada
Resposta da A-List Nutrition
Hi Robby, thank you for your review and we are very sorry about the service you received. Please email us with your order number and we will look into what happened with this and come to a suitable resolution to restore your faith in us!
Quick and easy with amazing products
6 de março de 2023
Resposta da A-List Nutrition
Hi Nigel, thank you for your kind words! We appreciate you!
Team A-List
Great supplement company
Providing excellent service and bringing high quality supplements to the UK
23 de fevereiro de 2023
Resposta da A-List Nutrition
Hi Adrian, thank you for your kind words! Watch this space, more brands and amazing products will be coming!
Team A-List
Purchased a promotion where items were…
Purchased a promotion where items were still advertised as in stock yet weren't. No communication on compromise, just threw in some samples to promote other products. Called to mention the problem yet didn't offer any resolve at all other than it was their mistake. After the money i've spent its disappointing. Would you value this experience?
14 de novembro de 2022
Avaliação não solicitada
Resposta da A-List Nutrition
Hi Chad, thank you for your review and we are very sorry for your experience and the time it has taken to respond to your review. We have now claimed this page and will be responding to all reviews. Please contact us at info@alisnutrition.com and we will be sure to sort you out with a discount code and further goodies as an apology for this.
Team A-List
Order never arrived, no refund.
I ordered products via A-List Nutrition on 11 April 2022. The items never arrived and I never received a refund. I have been chasing it ever since but with no headway.
I am sure they deliver in the UK, but in my experience do not order to Europe as the products do not arrive and you do not get a refund.
24 de junho de 2022
Avaliação não solicitada
Resposta da A-List Nutrition
Hi Mark, thank you for your review and we are very sorry for your experience and the time it has taken to respond to your review. We have now claimed this page and will be responding to all reviews.
We now have two separate sites, one for the UK and one for the EU so this will not happen again. Please contact us at info@alisnutrition.com and we will be sure to sort you out with a discount code and further goodies as an apology for this for either site.
Team A-list
They lie too me now i have to pay more…
They lie too me now i pay everthing now i have to pay more 30€ to the ship company...thiefs..
Lierssss
30 de maio de 2022
Avaliação não solicitada
Resposta da A-List Nutrition
Hi Joao, thank you for your review and we are very sorry for your experience and the time it has taken to respond to your review. We have now claimed this page and will be responding to all reviews.
The further payment for your order would have been for the customs duties and tax which is a payable amount by the customer when importing from the UK to the EU, we have put up blogs and sent out newsletters explaining this. We have however now set up an EU warehouse and site, with this in mind all orders purchased on the EU site will be shipped within the EU and avoid customs duties and tax.
Please contact us at info@alisnutrition.com and we will be sure to sort you out with a discount code and further goodies as an apology for this.
Team A-list
Great company and stick by their word
Great company. Bought plenty of BPN stock from these guys. I ordered a T-shirt, as accidents happen they sent out the wrong t shirt. I then got in touch, they apologised and sent out the correct one with next day postage. Really good company and stick by their word. will be using A list constantly for all my USA products i need in the future.
21 de abril de 2022
Avaliação não solicitada
Resposta da A-List Nutrition
Hi Jamie, thank you for your kind words and we appreciate you! We will always rectify any mistakes which are made on our end!
Team A-List
Spammer en når man har været på deres…
Spammer en når man har været på deres side selv hvis man ikke har købt noget! De sender sms og prøver man at blokere senderen får man fra et nyt nummer!!
14 de fevereiro de 2021
Avaliação não solicitada
Resposta da A-List Nutrition
Hi Jimmy, thank you for your review and we are very sorry for your experience and the time it has taken to respond to your review. We have now claimed this page and will be responding to all reviews.
We will only be able to send SMS messages and/or emails if you have signed up for this, there is no other way we would be able gather your information. If you are still facing these issues, please email us at info@alistnutrition.com and we will have this sorted for you!
Team A-list
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