I am a monthly subscriber for a dog food order because the quality and ingredients are excellent for my dogs needs. She loves this pet food and always an empty dish before waiting patiently for her p... Ver mais
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Veja o que dizem as avaliações
First and foremost, Aatu food really suits my dog, Meg, a 5 year old Labrador! My delivery is always bang on time with no hassle as well as the option to change delivery dates if required, I wouldn’... Ver mais
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Always dependable to remind me that the next order is due, and prompt delivery. Our boys love AAtu, which is great, as to our minds it's one of the best dried foods for Dogs on the market. It's not c... Ver mais
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Jock absolutely loves his food. In fact I put a bit of his old food in a bowl for him for breakfast this morning and he sniffed it put his tail in the air and walked off. I washed the bowl and put... Ver mais
A empresa respondeu
Detalhes da empresa
- Pet Shop
- Fabricante de Ração para Animais
- Loja de Ração
- Fabricante de Alimentos
- Loja de suprimentos para animais de estimação
Escrito pela empresa
This is AATU, the original 80:20 luxury diet for dogs and cats. Designed in Britain by expert nutritionists, who love their pets and manufactured to the highest standards, we will never compromise on quality. All of our recipes are grain free and made from single source protein, so you know you're feeding the best. Subscribe and Save on our website today to take the effort out of ordering and to get the best deal!
Informações de contato
Inspired Pet Nutrition, The Airfield, Dalton, YO7 3HE, Thirsk, Reino Unido
- enquiries@aatu.com
- aatu.co.uk
4,7
Excelente
2 mil avaliações
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Quick friendly and extremely helpful…
Very quick getting through to an extremely helpful and friendly person. No lengthy que system or trying to speak with a BOT. Helped me change my subscription in minutes. Best telephone helpline service I've had for some time.
4 de junho de 2026
Avaliação não solicitada
Resposta da AATU Dog & Cat Food
Thank you so much for your wonderful 5-star feedback — we’re really pleased to hear you got through quickly and that our team member was able to help you change your subscription in minutes. It’s especially lovely to know the telephone support felt straightforward and genuinely helpful, without any long queue system.
Many Thanks
Andrew Horrobin
The AATU Team
Great product and like subscription as…
Great product and like subscription as can delay or speed up delivery of orders if needed
31 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your lovely feedback, we’re so pleased you’re enjoying the product, and it’s great to hear the subscription is working well for you, especially with the flexibility to delay or bring deliveries forward when needed.
Warm Regards
Chris Sweeney
The AATU Team
Resposta da AATU Dog & Cat Food
Thank you so much for the 5-star review — we’re really pleased to hear you’re happy with the quality of the food, and we truly appreciate your support.
Many Thanks
Andrew
The AATU Team
This was my first order and my dog…
This was my first order and my dog loves it ! He’s a very fussy eater so I’m happy seeing him enjoying the food . Will be getting more soon
28 de maio de 2026
Resposta da AATU Dog & Cat Food
We're so pleased your dog loves our food, especially as they can be a fussy eater! It's wonderful to know they're enjoying their meals. We appreciate your positive feedback.
Best Wishes
Andrew
The AATU Team
My dog loves this food
My dog loves this food. Have tried many others on the market but this is certainly the best. Fast delivery.
19 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're thrilled to hear that your dog loves our food and that you've found it to be the best on the market. It's also great to know that our delivery service has met your expectations.
We appreciate your support and look forward to continuing to serve you and your furry friend.
Best wishes,
Chris
The AATU Team
excellent food and speedy delivery
17 de março de 2026
Resposta da AATU Dog & Cat Food
Thank you for your wonderful review! We're thrilled to hear that you're pleased with our food and the speed of our delivery. We strive to provide the best service possible for our customers and their pets. Thanks again for choosing AATU!
Best wishes,
Andrew
The AATU Team
My GSDs love this food
My GSDs love this food
Also place an order and it's a quick turn around you get it either the next day or the following which is great when you run out of the food. Others you have to wait days for delivery
Would highly recommend Attu dry and wet dog food
23 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're thrilled to hear that your GSDs are enjoying our food and that you're pleased with our quick delivery service. It's always our aim to ensure our customers and their pets are satisfied.
Your recommendation means a lot to us. If you ever need any assistance or have any queries, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.
Thank you for choosing AATU!
Best wishes,
Andrew
The AATU Team
It arrived extremely well packaged very…
It arrived extremely well packaged very promptly and my dogs adore the food.
18 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your wonderful review! We're thrilled to hear that your order arrived promptly and was well packaged. It's also great to know that your dogs are enjoying their AATU meals. We appreciate your support and look forward to serving you again in the future.
Thanks again for choosing AATU!
Best wishes,
Andrew
The AATU Team
quick delivery and Teddy loves the food…
quick delivery and Teddy loves the food 👍🏻
11 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your 5-star review! We're thrilled to hear that Teddy is enjoying our food and that you're pleased with our quick delivery service. We appreciate your support and look forward to continuing to serve you and Teddy.
Thanks again for choosing AATU!
Best wishes,
Andrew
The AATU Team
Let Down by Terrible Delivery and Customer Service
While the product itself is good, the courier service they use — namely DPD — has been absolutely dreadful. My dog has been left without food on two occasions because of delivery issues. The whole point of having a subscription service is convenience, but instead I’ve spent a huge amount of time chasing around AATU and DPD trying to sort problems out. Labels have been lost, deliveries mishandled, and the experience has been consistently frustrating.
Unfortunately, customer service hasn’t helped matters either. The attitude on live chat comes across as defensive and dismissive, as though the company is always right and the customer is always wrong. For example, when I tried to cancel my subscription, I was offered a discount to stay, only to later be told that the offer never existed and they wouldn’t honour it.
Overall, while the food quality may be good, the poor delivery reliability and disappointing customer service completely outweigh the positives for me. If you want a stress-free experience and to make sure your dog is reliably fed, I’d recommend looking at alternatives from local pet stores instead, many of which offer similar quality ingredients at a lower price. Personally, I would avoid this company altogether.
21 de maio de 2026
Avaliação não solicitada
Resposta da AATU Dog & Cat Food
I'm truly sorry to hear about the issues you've experienced with our delivery service and customer care. We understand how important it is for your pet to receive their food on time and we apologise for any inconvenience caused by the delivery delays.
We also regret to hear that your interactions with our customer service team did not meet your expectations. We strive to provide excellent service to all our customers and your feedback is crucial for us to improve.
I have reached out to you directly via email to try and find a solution to the issues that have occurred.
Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services.
Best regards,
Chris
The AATU Team
Shame no wet cat food
Shame no wet cat food. I sadly had to cancel my subscription to the wet cat food as it is discontinued. Been very disappointed but ordered a pack of dry food as it was on offer which was delivered quickly. My Tig will miss his wet food as he absolutely loves it.
10 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your review.We understand how much your Tig loved it and we appreciate your understanding in this matter.
It's great to hear that you've given our dry food a try and that it was delivered quickly. We hope Tig enjoys it just as much.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.
Thank you for choosing AATU for your pet's nutritional needs.
Best wishes,
Chris
The AATU Team
We have been feeding our 13 year old…
We have been feeding our 13 year old cockerpoo Aatu since she was young. She is very fit and healthy and still acts like a puppy. I put it down to her Aatu dog food. She thoroughly enjoys the Salmon flavour. We receive her food on a regular basis and it is always on time. Wouldn’t use anything else. Thank you for helping keep our dog healthy.
15 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your 13-year-old cockerpoo has been enjoying AATU for so long and that she's fit, healthy, and still has that puppy spirit. It's great to know that our Salmon flavour is a hit and that our regular delivery service is working well for you.
We appreciate your loyalty and your kind words. It's our pleasure to be a part of your dog's health and happiness.
Thank you for choosing AATU!
Best wishes,
Chris
The AATU Team
Easy ordering
Easy ordering, quick delivery and most importantly Ralphie loves it! (And can be fussy!)
15 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're thrilled to hear that the ordering process was easy and the delivery was quick. But the best part is knowing that Ralphie loves our food, even with his discerning palate! We appreciate your feedback and look forward to continuing to serve you and Ralphie.
Best wishes,
Andrew
The AATU Team
Quick delivery and a good price
Quick delivery and a good price. And yes the pooch loves the product
Thank-you
13 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're thrilled to hear that you're pleased with our quick delivery and pricing. It's also great to know that your pooch is enjoying our product. We appreciate your feedback and look forward to serving you again in the future.
Best wishes,
Andrew
The AATU Team
Great wet food
My 2 schnauzers love this wet food by Aatu. Great flavours.
The great thing is I order it on subscription. Delivery is fast ordering is easy
8 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're thrilled to hear that your schnauzers are enjoying our wet food and that you're finding our subscription service convenient. We strive to make the ordering process as easy as possible and we're glad to know that our delivery service is meeting your expectations.
Thank you for choosing AATU for your pets' nutritional needs. We look forward to continuing to serve you and your schnauzers.
Best wishes,
Andrew
The AATU Team
Great service but need to rethink on…
Great service but need to rethink on packing as alot of the tins delivered were damaged.
13 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your feedback and the 4-star rating. We're pleased to hear that you're happy with our service, but we're sorry to learn about the condition of your delivery. We take the quality of our packaging seriously and we're always looking for ways to improve. Your comments have been noted and will be passed on to our team for review. If you need further assistance or have any other concerns, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. Thank you for choosing AATU.
Best wishes,
Andrew
The AATU Team
I forgot to reschedule a delivery for…
I forgot to reschedule a delivery for 72 cans and they redirected the courier at the last minute with no charge and we're very understanding.
I'm very impressed.
The food is top quality.
The service is very good too.
11 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with our delivery service and that our team was able to assist you in redirecting your order at the last minute. We always strive to provide the best service possible to our customers.
We're also delighted to know that you're impressed with the quality of our food and our overall service. Your kind words truly mean a lot to us.
Thank you for choosing AATU for your pet's nutritional needs. We look forward to continuing to serve you in the future.
Best wishes,
Andrew
The AATU Team
Change of delivery date
As usual you follow my instructions. I changed the date and it was dealt with
11 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for your 5-star review and for taking the time to share your positive experience with our delivery service. We're delighted that we were able to accommodate your change of date request smoothly.
We always strive to provide the best service to our customers and it's wonderful to know that we're meeting your expectations.
Thank you for choosing AATU for your pet's nutritional needs. We look forward to continuing to serve you in the future.
Best wishes,
Chris
The AATU Team
My dog can only eat this food she is so…
My dog can only eat this food she is so much better
4 de maio de 2026
Resposta da AATU Dog & Cat Food
We're delighted to hear that your dog is doing well with our food. It's always a pleasure to know that our products are making a positive difference in the lives of our furry friends.
Thank you for taking the time to share your experience and for giving us a 5-star rating. We appreciate your support!
Best wishes,
Chris
The AATU Team
I have the fussiest 2 year old jack…
I have the fussiest 2 year old jack Russell who regularly has tummy troubles,When I read about AAtu,s ethos regarding dog nutrition I was impressed enough to give it a go.My fussy Russell was impressed and cleared his plate not once but 3 times so far so good so will be placing another order.Up until now this dog has only eaten steak or chicken, I have tried so many other dog foods with no luck.Regarding his tummy the vet wants him on a fish diet so the next move will be to try the salmon and tuna, but will see how his tummy goes on the chicken, as he has previously cocked his leg on tuna.
10 de maio de 2026
Resposta da AATU Dog & Cat Food
Thank you for taking the time to leave us a 5-star review. We're thrilled to hear that your Jack Russell has taken a liking to our food. It's always a win when we can impress a fussy eater!
We're glad to know that you're considering trying our salmon and tuna options next. We hope they'll be just as successful with your little one.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.
Thank you for choosing AATU.
Best wishes,
Chris
The AATU Team
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