Abahana Villas Avaliações 99

Well, where do I start..
We booked two villas for a long stay with one month in each
Villa minaret our first villa was very good, great space, well equipped and comfortable considering the weather wasn’t the best, However there is a longstanding problem with the pool, whereby the pipe from the pool to the pump and filter had collapsed and the water couldn’t be cleaned. We finally got this information from the pool guy who turned up each week to clean it and couldn’t. So owner of Minaret you advertise à pool so why not repair it ?
Villa two was in Calpe, villa Esmarelda.
There’s an expression that comes to mind here “ YOU CAN’T POLISH A TURD”, the owner of Esmarelda has certainly tried in this case.
Misleading photographs, total misrepresentation. We were booked for a month and left thé villa 16 days early.
The villa had been partially resurrected since it was constructed but the principal bathroom must be 70 years old with the original fixtures and fittings strangely there were no photographs of this on Abahanas web site.
Thé villa was poorly equipped with random , unwanted furniture , old cutlery, and mismatched kitchen equipment. There was old outside furniture that seated four although the villa slept six.
Thé path from the stairs was overgrown with two bushes at least 30 years old making you walk over the uneven gravelled drive to get to the pool.
The pool side was rough and dangerous to walk on barefoot, thé photographs of the poolside ion thé website has been photoshopped to remove the old solar panels which were still there. Thé outside shower hadn’t been restored in àlong time and was peeling and dirty, you also omitted to include photographs of this on your website.
In fact the website photographs must have been taken 10 years ago and have not been updated.
Your logo says “ you won’t want to leave”, obviously untrue in this case.
I could continue but..
So shame on you Abahana villas and shame on the owner of villa Esmarelda, I hope your elicit gains choke you, I am truly disgusted with you both.

The Villas location and the outside space.

We had a wonderful experience. Villa Aldaba is located very nice, in a quiet neighborhood with an amazing view! The Abahana Team was very kind and responsive, what made our stay perfect. Thanks a lot!

We booked a villa with Abahana with several essential requirements clearly communicated in advance, including a fully fenced garden suitable for dogs, proximity to shops and beaches, and a specific location. Due to a major electrical incident at the original villa, we were relocated twice. We cooperated fully, but the relocations caused several days of disruption, repeated packing and unpacking, and additional travel.

The final villa (Celenza) is beautiful, but it does not meet several of the essential requirements we booked for. The garden is not fenced, and our dogs can leave the property in multiple places. The location is far from shops, restaurants, and dog‑friendly beaches. These were not optional preferences but core booking criteria.

Communication throughout the process was inconsistent. We were contacted by multiple different representatives, but no one took ownership of the case. Follow‑ups were delayed, responses were often non‑committal, and the proposed “solutions” (such as a late check‑out) did not address the actual issues we experienced.

Abahana repeatedly pointed to the weather as the cause of the electrical failure, which we fully understand. However, the cause does not change the impact on us as guests. They also claimed to have covered a €600–€700 price difference between the villas. Based on the published March rates (Celenza €2,799 and Baladrar Way €2,661), this difference appears significantly exaggerated. In any case, covering a price difference resulting from their own relocation choice does not compensate for lost holiday time, stress, or being placed in a villa that does not meet essential requirements.

In the end, no meaningful gesture or resolution was offered. Our complaint was forwarded between departments without any concrete outcome.

Our experience may not reflect every stay, but based on what happened to us, guests with specific requirements — especially those travelling with dogs — should be aware that the advertised suitability and the actual conditions may differ, and that support during unexpected situations may be limited.

Abahana Villas replied to the text above. So here is my reply to their response:

Thank you for your reply. I would like to clarify a few points so readers have a complete and accurate picture.

We fully understand that the electrical incident was caused by severe weather. At no point did we blame Abahana for the storm. Our complaint concerns the impact on our stay and the handling of the situation afterward.

Despite your claim of a “tailored solution,” the final villa did not meet several essential requirements we communicated clearly before arrival, including a fully fenced garden and proximity to shops and beaches. These were not preferences but core booking criteria.

Regarding the price difference, the published March rates for the two villas (Celenza €2,799 and Baladrar Way €2,661) show a much smaller gap than the €600–€700 you referenced. This is why we described the difference as exaggerated.

We were indeed contacted by multiple representatives, but the communication lacked continuity and ownership. Follow‑ups were delayed, and the proposed gestures (such as a late check‑out) did not address the actual disruption: two relocations, several days of lost holiday time, and additional travel.

We cooperated fully throughout the process, but no meaningful resolution was offered. Our review reflects our experience accurately and factually.

Villa Aphrodite is close to the sea. Some technical issues with water and waste water systems. ABAHANE team made a high level service - whatever you asked them they solved it immediately.

Had a great stay in Villa Cabalito de Mar via Abahana villas

Ad: the complaint was filed 3 days into the stay, not at the end. And is not relevant, since the complaints partain to long term maintainance that should’ve been dealt with before our arrival. And could not be fixed during our stay, even if we filed the complaint on the first day.

Eventually you offered 200€ yes, after repeated emails. Your initial offer however was 100€ which just goes to show how random your complaint process is. Because all the elements of the complaint were present from the first moment.

After emailing back and forth multiple times, you finally addressed some of the specific points in the complaint. Half of them filled with lies, or given no consequence. And in the end not all points were addressed.

Furthermore the elements of the complained were valued by me for every case. Which substantiated the amount of compensation I expected. You did not motivate the sum you decided on for compensation at all. Even up until now you didn’t motivate the compensation at all. And did not come near to an amount that’s satisfactory for such a terrible accommodation.

Then forcing people to sign an agreement. That says “it was resolved to satisfaction and I will not leave reviews” is a scam. And just furthermore proves how entirely aware you are of your shade practices.

I encourage you to upload all the correspondence we had. I hereby give you permission to do it. Because it will just show how right I am, and how wrong you are.

It was not handled professionally or adequately at all. You are a group of amateurs with a shiny front.

Filed an extensive complaint about all the thing wrong with this “villa” (have all the proof)
Weren’t able to respond timely. And thought 100€ compensation was a fair offer.
Laughable company. With terrible costumer service. Terrible everything. Nasty nasty house

We have rented a villa from Abahama before but this time our experience is nothing short of disappointing. On arrival there were a number of issues, the edges and sides of the swimming pool were green, the coffee machine was broken, there was only one sun umbrella, one of the beds was stained along with the outdoor sofa, the saucepans were dirty, the bbq disgusting with broken knobs, the Villa just lacks any sort of investment or care,We contacted the villas agents whose response was that we did attend on the Sunday to clean the pool and supply a new coffee machine and water glasses. My view is that it’s not the guest’s responsibility to raise these issues but the agents or the owners to address things before a guest arrives and forks out nearly €5000.00 for a 2 week stay.

Fantastic villa
We have just returned from calpe and booked a villa with abahana.
The abahana team in calpe where fantastic.we had a small maintenance issue and they responded straight away.they also delivered a box of pastries for breakfast one morning which was a surprise,and a really lovely touch.
Socrates villa was everything and more and we will be booking again.
Highly recommend the villa and abahana villas for booking.great team in Calpe 👍👍👍

Siempre estaremos agradecidos por vuestra amabilidad, profesionalidad y eficiencia, no concebimos otras vacaciones sin alquilar en Abahana Villas, es nuestra séptima vez que reservamos nuestra estancia vacacional y nuestra familia sin dudarlo volveremos hacerlo las veces venideras. Todos y cada uno de vosotros sois los mejores y formáis un gran equipo, con cualquier incidente que nos haya pasado en cualquier alojamiento siempre nos habéis atendido rápidamente y buscando soluciones, este año tanto Villa Los Roques como Villa Venus han sido espectaculares y sobretodo la ultima ha cumplido nuestras espectativas y es excelente.
Dar las gracias como siempre al personal de Reservas Yasmina, Sixtine, Tatiana, Nathalie, Anne (y disculpadme si me no nombro a alguna compañera mas) por ser un lujo de atendernos siempre y asesorarnos y Adrián de personal de Mantenimiento es un verdadero profesional y distinguido por su eficacia, en términos generales siempre es un placer reservar con la mejor agencia, Abahana Villas!

We have used this company on many occasions as have family & friends, but NEVER EVER AGAIN.
Please be warned people. This week they have accepted that a villa we booked with them Ana Clara in Altea was shabby & in need of a lot of work, so much so, we did not want to stay it was that bad. Looks great on their website, but in reality it is a terrible mess. We walked in, looked round, took photos & left, having to find somewhere to stay for one night, until we could meet one of their team the next day at the villa to show them why we could not stay. The sofas & cushions have ugly stains & animal hairs on them, covered over with a sheet! The walls are cracked & marked everywhere. The bathrooms are dreadful with peeling wallpaper & stains everywhere. There are holes in one of the shower trays. I could go on!

After finding somewhere else to stay, with some difficulty, as we obviously were not prepared for such a thing, they called to say they had a villa in a different location to offer us. Almost 4 hours after they’d told us they didn’t have anything. Too late for us, wrong location anyway. They are now refusing to refund us, not only for the accommodation, but for all the linens & towels that were paid for, but never used or taken out of the bag. They are not to be trusted if anything goes wrong. I NEVER write negative reviews, but felt compelled to on this occasion.
We are now being forced to take action to recover the best part of £2000. They don’t care about offering quality, they just want your money. I’d use other agents, there are plenty of them. Be very wary indeed.

Please note: The original response from Abahana Villas following my review has been edited since they have been taken to dispute today to recover monies. Another good reason not to trust them.

Abahana’s original response was in fact as follows:

“We regret the condition you describe of Villa Anna Clara and we understand how upsetting this must have been for you and your family. Please rest assured that your comments have been shared with our quality and maintenance teams so that immediate improvements can be carried out.
Regarding the relocation, we understand that the alternative we offered did not meet your needs in terms of timing and location, and we are sorry for the inconvenience caused”

The original response posted by Abahana Villas contradicts their revised response in terms of acceptance of responsibility.
Having to dispute through a third party on top of the terrible experience has caused undue and untold stress and anxiety which I would not want others to have to endure.

We stayed at Villa Lovely booked direct with Abahana Villas and had a fantastic time. The staff were polite and helpful at all times. We would definitely book with Abahana Villas again. Thank for a lovely holiday. Gracias por unas vacaciones muy agradables.

Cela fait 3 ans que nous louons par cette agence. Toujours disponible, accueillant et à l’écoute. L’an dernier un problème électrique est survenu et dans la demi journee l’agence a résolu le problème efficacement. Rien à dire très professionnel et proche de leurs clients. Les viennoiseries offertes sont très appréciées 😉

Siempre es un acierto alquilar con Abahana Villas. Es la cuarta vez que alquilamos la casa de vacaciones con ellos y a vuelto a ser genial, la villa es exacta a las fotos y la descripción de la web. Pero sobre todo me gustaría comentar el gran equipo humano, desde la reserva y el asesoramiento hasta el apoyo que tienes durante tu estancia. Están 24h pendiente de tus necesidades y resuelven todo super rápido. En especial me gustaría nombrar y agradecer el trato y la atención de Yasmina que es la persona con la que solemos hablar al hacer las reservas y con la que intercambiamos varias llamadas hasta encontrar la villa según nuestras necesidades en cada viaje, pero todo el equipo es fantástico. Gracias y sin duda siempre que vayamos a esa zona lo haremos con ellos. Saludos

Llevo 5 años contratando abahana villas y todos los años se han portado genial con nosotros estamos muy contentos con esta agencia

Villa Monserrat superó nuestras expectativas. Fui con amigos y disfrutamos de una experiencia perfecta: espacios amplios, jardín precioso y un entorno natural que invita al descanso. Todo muy cuidado y acogedor.

Pues ya van unos cuantos años con vosotros y la verdad muy bien todo, volveremos el próximo año

Ha sido una estancia muy placentera, y a la altura de lo que habíamos imaginado. Por otro lado, la persona ha estado muy atenta en la resolución de problemas puntuales que hemos tenido. Desde luego repetiremos el próximo año.
La villa estaba muy bien acondicionada y con todos los elementos necesarios para poder vivir en ella.

Wir waren jetzt das zweite Mal in einem Ferienhaus bei Abahanas. Von der Auswahl der Objekte, der variablen Abwicklung der Bezahlung, die zügige Abwicklung der Übergabe bei Ankunft und der komplette Sevice während unseres Aufenthalt waren perfekt. So kann man seinen Urlaub genießen.
Danke an das Team Abahanas