Abode Money Avaliações 

Resposta da Abode Money

Há 2 dias

Hey Patrick!

Thanks so much for taking the time to share your experience with us! We're so glad that you enjoyed our hands-off process, and we're thrilled that your experience with our customer support team was seamless as well. We're always here to help you navigate a tough and complex process. Can't wait to save you money next year!

Resposta da Abode Money

Há 3 dias

Hey Chirag!

Thanks so much for sharing some feedback about the parts of the product you're enjoying so far! We're continually expanding our suite of savings tools and we'll have a completely redesigned customer experience to showcase for you in the next few months! Thanks for trusting us with your home!

Resposta da Abode Money

Há 3 dias

Hello Jeffrey,

My name is Noah, and I'm the Customer Experience Manager at Abode Money. I'm sorry we weren't able to move forward with your appeal this year, but I'd like to clarify what happened with your account for the benefit of anyone reading your review.

As we discussed on the phone, when you signed up a few weeks ago, you received an initial savings estimate indicating that we believed there could be an opportunity to save approximately $800 on your property taxes. This preliminary estimate is based on available real estate sales and broader market trends. Because it is generated before your county releases its final TRIM notice and before an expert can complete a full review of your property, it is an estimate, not a guaranteed result.

Once your TRIM notice was released, your property's valuation came in higher than initially anticipated. We then assembled your evidence package and had it reviewed by your local property tax expert. While there was some evidence on paper that could support a reduction, our expert determined that the county had stronger rebuttal evidence and that proceeding with the appeal was unlikely to result in a reduction.

At that point, we had a choice: collect the county filing fee and proceed with an appeal we didn't believe we could win, or be honest with you about what our analysis found. We chose the latter.

We emailed you with our findings and gave you several options for how you wanted to proceed. You chose a full refund, and your $99 was refunded immediately.

That's an important distinction given the claims in this review. You did not pay $99 and receive nothing, nor did we keep your money after determining we couldn't save you money. You received a complete property analysis and expert review, and when that analysis determined that we could not confidently recommend an appeal, we returned 100% of what you paid.

I completely understand being disappointed that the initial $800 estimate didn't materialize. We would have much rather delivered those savings for you. But characterizing the experience as a "complete ripoff" while stating that your $99 is gone simply does not reflect what happened. You were refunded in full precisely because we weren't able to deliver the savings opportunity you expected.

If there's something beyond the refund that you feel we haven't addressed, please reach out to me directly. I'm happy to discuss your concerns and see what else we can do to make things right.

Best wishes,

Noah
Customer Experience Manager
Abode Money

Resposta da Abode Money

Há 4 dias

Hey Beryl! We're so glad you enjoyed our services this year! We're proud to have saved you money and from having to do all that complicated work yourself. Looking forward to saving you money again in 2027!

Resposta da Abode Money

Há 5 dias

Hey RB!

Thanks so much for sharing your win this year! $349 back in your pocket is a great win. We're so grateful for our multi-year customers like you who continue to trust us with you home. We're excited to have saved you money several years running, and we're looking forward to doing the same again in 2027.

Resposta da Abode Money

Há 6 dias

Hey Abbie!

Thanks so much for taking the time to share your experience! Often times our customers worry that our "File Yourself with Expert Help" package will be too complicated to manage. Your outcome serves as a great example that even in cases where we can't represent you directly, we still help homeowners win their appeal every day! Thanks for trusting us with your home. We're looking forward to helping you win again next year!

Resposta da Abode Money

11 de set. de 2026

Hey Jacob!

Wow! Thanks so much for taking the time to share your journey with us. We know that your initial win of $422, though significant, was less than you were hoping for. We shared your disappointment that the county didn't accept our requested value, which was much lower. As you know, sometimes we fight hard for the reduction we think is fair, and despite all our hard work and best efforts, the county just doesn't do the right thing.

Since we agreed to a board order, your appeal results weren't set in stone. Even though we can't be a part of arbitration ourselves, we were glad to give you everything you need to succeed. Best of luck with continuing your fight this year. If you have any questions, you know where to find us! We can't wait to help you save more money in 2027. We're here for you!

Resposta da Abode Money

10 de set. de 2026

Hello Douglas!

My name is Noah, I'm the Customer Experience Manager at Abode Money. Genuinely, this is my favorite review we've ever received as a company. Thank you so much for sharing your experience with our other prospective customers! I'd love to provide some context here.

As you saw, our savings estimate is an initial scan of your neighborhood's real estate market. We look quickly at both your home and the homes in your area and try to model how much money you could save with a winning appeal. After you sign up, and once your Notice of Value is released, our team compiles your strongest appeal package. The Notice of Value number, once released, can change the size of the savings opportunity available through appeal, which is why the initial savings estimate can differ from the final opinion.

When preparing your appeal, we need to come in lower than your Notice of Value; if we don't, even if we think we can win a reduction, it won't always make sense to file. In your state, the type of reduction we could've won you wouldn't result in cash savings, and it would actually result in you paying MORE taxes if you move within the state. That's why we didn't want to proceed with filing.

Sometimes we can save you money, but that savings would be less than the cost to sign up with us, so we would rather save you the filing fee and have you not file at all.

Finally, in other cases, we have evidence for a reduction that does indeed result in cash savings, but we can look at the comps the county will use for rebuttal and tell that we're not likely to succeed. This involves considering the prevailing "culture" in your county: are the appraisers friendly towards homeowners and work in good faith, or do they ruthlessly defend their valuations? If your appeal expert feels there's little chance to succeed, we'll tell you.

The most important thing I want our customers to take away from your experience is that I will ALWAYS work directly with any customer to resolve their concerns in good faith. Whether you're dissatisfied with the experience, or you just didn't save money, you can reach out to my team and I'll make sure we reach a resolution you're happy with. It never hurts you to try our services thanks to our Savings Guarantee.

Douglas, I'm so grateful for this opportunity you've given me to share with our customers. I want you and everyone else to know that we pride ourselves on white-glove service and happy customers above everything else! If you want us to take another look at your home again next year, don't hesitate to reach out, we'll be happy to do so. In the meantime, the rest of our savings tools (utilities, insurance, and more) are available to you free of charge! Thanks for trusting us with your home, whatever the outcome. We'll always make sure it's worth it.

Best wishes,
Noah
Customer Experience Manager
Abode Money

Resposta da Abode Money

10 de set. de 2026

Hello Abel!

Thanks so much for reaching out to share your experience! $397 is a big win, and we're excited we could deliver on our value promise this year. If you hadn't appealed with us this year, you would've overpaid at least $2,000 by 2030! We can't wait to go to bat again for you next year. In the meantime, be sure to check out our other savings tools! Thanks for trusting us with your home.

Resposta da Abode Money

9 de set. de 2026

Hey Brent!

Thanks so much for sharing your experience. We try to be extremely transparent throughout our process and keep you in the loop with what we're doing. We're glad we hit the mark! Looking forward to helping you save even more in the months to come.

Resposta da Abode Money

9 de set. de 2026

Hey Baris!

Thanks so much for sharing your experience with our team! Everyone was so glad to see that you appreciated the hard work we're doing to save you money. $448 is a great win, and we're glad we could deliver some relief for you and your family. Thanks for trusting us with your home.

Resposta da Abode Money

Atualizado em 8 de set. de 2026

Hey Glenn!

My name is Noah Bongiovanni, I'm a Customer Experience Manager at Abode Money. Thanks so much for sharing your feedback! I want to address your concerns directly.

After reviewing your email and SMS history, it looks like you unsubscribed from our text messages, which is why you weren't receiving them.

As for emails, we've sent one about every 4 weeks throughout the appeal process, but the status on our end is that those were delivered but not opened by you. It's possible they landed in your spam folder, or that they ended up in a "promotions" inbox. I can see that you got our appeal results email letting you know that we saved you $860 this year, so that's great!

Just so you feel confident we're here for you, as you did a few months ago, you can email us at support@abodemoney.com at any time and we'll always get back to you promptly to address your concerns. Thanks for trusting us with your home! We'll have your second appeal's results as soon as the county contacts us to let us know the outcome.

Resposta da Abode Money

10 de set. de 2026

Hello Licheng,

My name is Noah, I'm the Customer Experience Manager at Abode Money. I completely understand your disappointment. You hired us to lower your property taxes, we handled your appeals, and unfortunately, we weren't able to secure the reductions we were hoping for. I know you're frustrated. We are too.

Each year, we successfully secure millions of dollars in property value reductions for our customers, but unfortunately, we can't win every appeal. Brazos County in particular can be a notoriously challenging jurisdiction for property tax appeals. We've seen strong evidence packages that might earn reductions elsewhere get rejected without a clear reason why. We still research each property, build the strongest case the evidence supports, file the appeal, and advocate for a reduction, but ultimately the county has the final say.

I do want to address the suggestion that an unsuccessful result means the work wasn't actually performed. We completed the appeal process on your behalf and advocated for the reductions we believed the evidence supported. Unfortunately, the county didn't agree. That's certainly not the outcome either of us wanted, but I can assure you your appeals were filed and serviced with the same dedication as everyone else's.

Situations like this are exactly why we created our Savings Guarantee. We don't think customers should simply be out their money when we don't deliver savings. Since we weren't successful this year, your next year of service is on us. We'll have new assessments, new sales, and new evidence to work with, and hopefully a much better result for you next time around. If not, you'll receive a full refund, no questions asked.

We completely understand why you're disappointed with this year's results, and we hope we have the opportunity to deliver a better outcome for you next year.

Best wishes,

Noah
Customer Experience Manager
Abode Money

Resposta da Abode Money

8 de set. de 2026

Hello Gaurav,

My name is Noah, I'm an Operations Manager at Abode Money.

Thank you for sharing your feedback. I'm sorry the savings from your appeal weren't as substantial as you had hoped.

We were able to successfully reduce your property's market value this year, although we certainly understand that the resulting savings were smaller than you expected. Property tax appeal results can vary considerably based on the available evidence, the property's valuation, and the county's decision. In this case, we were pushing for a much larger reduction, but ultimately the county did not rule the way we wanted them to. Appealing is unfortunately not an apolitical process.

I do want to clarify that since you enrolled in our Full Service offering, our team handled the entire appeal process on your behalf, including researching your property, preparing the evidence, filing the appeal, negotiating with your assessor, and attending your hearing. These actions were taken by us to minimize the amount of time you needed to spend doing appeal work yourself.

We also stand behind our Savings Guarantee. Because the savings from your appeal were limited, we'll provide your service next year completely free of charge and try again with a new year of market data. Our hope is that we can build on this year's reduction and deliver a more meaningful result for you next time around.

We appreciate the feedback and look forward to another opportunity to save you more next year.

Best wishes,

Noah
Operations Manager
Abode Money

Resposta da Abode Money

8 de set. de 2026

Hello Peter!

Thanks so much for reaching out to share your experience. We appreciate you taking the time to confirm that we met your expectations, and we're excited to go to bat and deliver you another win in 2027.

Resposta da Abode Money

4 de set. de 2026

Hey Don!

Thanks so much for sharing your experience! $625 is a great win in and of itself, but a 15% overall reduction is the mark of appeal expert doing a great job. Your agent, Tiffany, fought hard and delivered on this one! We're honored you trusted us with your home, and we can't wait to help you win again next year! In the meantime, check out our other savings tools in your dashboard to get even more money back in your pocket. We appreciate you!

Resposta da Abode Money

4 de set. de 2026

Hey Jasmine! We're so excited that your experience surpassed expectations. We pride ourselves on exemplary customer service and keeping you in-the-loop throughout the appeal process, so it means a lot to know you were pleased with the process and the outcome. We can't wait to save you more money next year!