Abode Money Avaliações 

Resposta da Abode Money

1 de set. de 2026

Hey Alfredo!

Congratulations on your big wins this year! $3,000 back is a lot of money! We're so glad you've enjoyed working with us, and we're thrilled we could help you save more for the things that matter most. Thanks for trusting us with your home. Looking forward to delivering more wins in 2027! In the meantime, please check out our insurance monitoring tools to save more money on your premiums! If you need anything at all, don't hesitate to reach out.

Resposta da Abode Money

1 de set. de 2026

Hey William!

Congratulations on your $1,400 victory! We're thrilled we could deliver meaningful savings for you this year. Thanks for trusting us with your home. We'll get to work preparing your 2027 appeal next! Check out our other tools in the meantime to save even more.

Resposta da Abode Money

2 de set. de 2026

Hello Mithun,

My name is Noah, and I’m an Operations Manager at Abode Money. Thank you for taking the time to share your experience. I understand your frustration, and I’d like to provide some additional context about what happened with your account.

In 2025, we partnered with a local property tax professional to handle your appeal. At the time, we brought in outside experts to help us manage a high volume of appeals while ensuring each homeowner received the attention they deserved. Unfortunately, the agent assigned to your case failed to attend your hearing. That was completely unacceptable and fell well short of the standard we expect for our customers. Once we learned what had happened, we immediately ended our relationship with that agent.

We also took the experience seriously as a company. It reinforced how important direct accountability is when someone trusts us with their home, which is why we no longer rely on outside partners to file appeals on our behalf.

After learning what happened, I personally issued full refunds for your property and offered to handle any appeals the following year at no cost, which you accepted.

A few months later, you added a second property to your account and contacted our team for help filing a homestead exemption, which we were happy to assist with. Because appeals had been set up for both properties in your account, we also submitted Agent Authorization forms allowing us to represent you for those appeals.

You later let us know that you had already engaged another company for the second property and did not want Abode Money representing you there. I understand why seeing our authorization form submitted after you had made other arrangements was frustrating, and I’m sorry for the confusion that caused.

At that point, you asked us to cancel our representation for both properties, and we honored that request. As a result, Abode Money did not file an appeal for either property this year.

I sincerely regret what happened with your 2025 appeal. We took responsibility for that mistake, refunded you in full, and made meaningful changes to our process as a result. While we did not ultimately handle your appeals this year at your request, I’m sorry that your overall experience with us left you disappointed.

Best wishes,

Noah
Operations Manager
Abode Money

Resposta da Abode Money

31 de ago. de 2026

Hey Paul!

Thanks so much for sharing your experience with us! $400 is a big win, we're grateful you trusted us with your home this year. Be sure to check out our other savings tools while you wait for the 2027 appeal window to open, we'd love to help you save money on insurance and utilities too!

Resposta da Abode Money

28 de ago. de 2026

Hey Shalini!
This is a great win, thanks for sharing your experience! We want to clarify that our initial savings estimate is not a guarantee of outcome, but instead a prediction of how much we think we could reduce your taxes. You can feel confident that our team always prepares strongest case possible by negotiating with your assessor and attending your hearing. Ultimately, the county decides how much they're willing to reduce your bill. That said, we're glad that you were able to save a significant amount this year, and we can't wait to help you again in 2027.

Resposta da Abode Money

28 de ago. de 2026

Hey Aditya!

We're so glad you felt your experience was worthwhile! We're excited to help you appeal again next year. In the meantime, be sure to check out our insurance monitoring tools, and remember that you can use your Concierge to review your utility bills, exemptions, and more. We'd love to save you even more money before your next appeal opportunity arrives.

Resposta da Abode Money

28 de ago. de 2026

Hey Aditya!
We're thrilled to hear you had a great experience saving with us this year! I'd love to learn more about what stood out to you. I'll be reaching out to you over email to learn more. Thanks for trusting us with your home!

Best,
Noah
Operations Manager

Resposta da Abode Money

28 de ago. de 2026

Hey Eric!
Thanks so much for sharing your experience with us. We're glad that your savings were around where you were hoping and that we made a significant dent in your tax bill this year. Our initial savings estimate is not a guarantee of outcome, but instead a prediction of how much we think we could reduce your taxes. Ultimately, the county decides how much they're willing to reduce your bill, but we do everything we can to fight for you.

Please check out our other savings tools ahead of the 2027 appeal cycle, we'd love to get your total savings on your home this year as high as we can!

Resposta da Abode Money

Atualizado em 31 de ago. de 2026

Hello Corey,

My name is Noah, I'm an Operations Manager manager here at Abode Money. I wanted to apologize for the frustrating experience you had this week. After reviewing your account I can see where things went wrong, and I totally understand why you're upset.

You initially signed up for a beta-trial of our "Only pay if you save" product, in which your card is only charged if we find that an appeal makes sense for your property. Our initial market research indicated that your home had been accurately assessed this year, which is why you received that "No appeal needed" email a couple weeks back. We use the comparable sales approach, and we couldn't find any comparable home sales within a reasonable distance that reflected your home was overvalued.

The fact that you bought the home for less than assessed, however, is information our analysis did not initially consider. The sale is the strongest evidence that your home is currently overassessed. Unfortunately, when you shared this information and asked my team for more help, they missed the fact that our software had previously found you no savings and ended your appeal.

I know this experience has been disappointing, but I want to reassure you we are not "vibe coding" our work here; we have a dedicated team of engineers and win tens of thousands of appeals annually for our clients. I'd like to help make this right if I can. Were you able to complete the protest form yesterday and send it in, despite the lack of report from our end? If so, we can still help!

I'll reach out to you directly. Please let me know if there's anything else I can do to make this right for you. I'm here to help.

Best wishes,
Noah
Operations Manager
Abode Money

Resposta da Abode Money

26 de ago. de 2026

Hello Haden!

We're so happy that your experience has been positive so far! We work with hundreds of real estate agents, property developers, and investors to help them manage their entire portfolios. It's great feedback that you found our experience to be seamless. We're here to help every step of the way, so if you need anything, don't hesitate to reach out to our team.

Resposta da Abode Money

26 de ago. de 2026

Hello Amit,

Thanks so much for sharing your experience with us! We're glad we were able to deliver some wins this year. Our Customer Experience team has been working hard to improve our communications so that our customers know that an expert is always available to them! We'll be engaging more over email in the upcoming season so you always stay in the loop. Looking forward to helping you again next year!

Resposta da Abode Money

26 de ago. de 2026

Hello Mike,

My name is Noah, and I’m an Operations Manager at Abode Money. After reviewing your experience, I want to apologize. The comparable sales provided as part of your market analysis did not meet the standard of quality we expect from our service.
The older comparable sales included in your report were the result of an error in our system, and we understand your frustration, particularly given that the Assessor ultimately declined to consider the research. You relied on us to provide relevant, useful market data for your appeal, and in this instance, we fell short.
We take issues like this seriously and have been working to improve the safeguards around our comparable-sales research so that customers receive more relevant and timely data.

Mike, I’m sorry that we missed the mark on your appeal and that you did not receive the value you expected from our service. I've refunded your subscription fee in full, and we'll try again next year completely free.

As you mentioned when I shared this information with you over email, "I really appreciate your feedback, the refund and your offer to provide your services next year at no cost." Thank you for your willingness to let me make this right for you, and I appreciate your acknowledgement that we've properly addressed your concerns. We'll consider the case resolved for now.


Best,
Noah
Operations Manager
Abode Money

Resposta da Abode Money

26 de ago. de 2026

Hello Dr. Saul,

My name is Noah, I'm an Operations Manager here at Abode Money. I owe you my sincerest apologies. As we discussed over email, you signed up within a few days of our internal cutoff for appeals in your county. Each appeal requires an expertly crafted evidence package. To ensure each appeal lives up to our standards, we typically stop accepting new cases a few days before the county deadline. Typically, our signup screen and emails notify our customers if we can't file for them this year due to deadline proximity, but in your case, that email failed to send.

This is entirely my fault, and I want you to know how sorry I am that we let you down. What happened was completely unacceptable, and I completely understand your disappointment. I'd feel the same way if I was left scrambling with only two days to file.

As communicated to you over email, you've been credited a full refund, and the offer to appeal your property for free next year still stands. This is an extremely rare occurrence, but we're owning our mistakes and would love to make it up to you next year. If you have any questions, please don't hesitate to reach out. I'm here to help.

Best wishes,
Noah
Operations Manager
Abode Money

Resposta da Abode Money

2 de set. de 2026

Hello Wahab,

My name is Noah, I'm an Operations Manager at Abode Money. I'm sorry to hear that you weren't able to get through to us. After reviewing your account, it appears that our frequent emails are being delivered to your inbox. It's possible that your email provider is sending our emails to spam or your promotions folder, so that would be a good first place to check.

I also want to clarify that since you signed up in December 2025, it was too late to file an appeal in your township for the 2025 season, which ended in October. Appeals can only be filed once per year. Per our terms, we always apply the flat fee you pay upon signup towards the soonest appeal season in which we can file a protest. Because it was too late for 2025, we have been planning to prepare your appeal for your home for the October 2026 season.

You have not missed out on any savings opportunities, nor did we forget about you. We're simply bound by the county laws, which reject any appeals filed out-of-season. As of right now, we're planning to move ahead with supporting you next month. We've been trying to reach you over the last several weeks, and we'll continue to attempt to contact you until we can get in touch.

Best,
Noah
Operations Manager
Abode Money

Resposta da Abode Money

Atualizado em 26 de ago. de 2026

Hello Sean,

Thanks so much for reaching out to share your feedback with our team.

Four months ago, you indicated that you had identified some issues (namely water under the foundation) that you wanted us to include in your appeal. We replied by asking you for evidence of the issue, which your county requires to substantiate the reduction in valuation. We never heard back from you after we sent that email, so we had to submit your appeal without it. I'm sorry we were unable to include this evidence ahead of negotiations. Rest assured, you have not been given a "weak protest package;" while your appeal lacks the evidence we didn't have at the time of negotiations, your appeal is supported by our standard evidence package with a complete market analysis of your home and neighborhood. We've issued you a full refund for your trouble. The "other properties" you reference were a simple typo: my colleague mistakenly wrote in an email to you that your county was Montgomery, before immediately correcting it to Dallas. Your appeal was correctly filed in Dallas. Should you have any questions, please feel free to contact me via email and we can discuss your case further!

Best wishes,
Noah
Operations Manager
Abode Money