Absolute Domestics Avaliações 

1.876
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely useless! Don't bother with the Husband and wife cleaning teams, the wife runs around half cleaning everything to make up for the double hourly rate you are paying for each cleaner while t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolute Domestics have been amazing in finding me a cleaner and I couldn’t imagine my life without Jade now! She is friendly, professional, hard working and thorough. It’s such a relief to find her a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I wish we had found this company and Natalie who comes a lot earlier as the difference it has made to our lives is fabulous. We both have health problems and knowing our home is getting a thorough cle... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços Residenciais

Escrito pela empresa

Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 68% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(1.876)

82 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

From my first contact

From my first contact, this company kept me fully informed about the progress of my getting a new cleaner. They were courteous and frequent in their communication. The person who eventually came to do my cleaning was extremely efficient and I was most pleased and appreciative of the experience all along the way. Kay

20 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolute Domestics

Tirhas Mehari from Absolute Domestics is our cleaner. She is excellent, punctual, friendly and efficient. The agency is always keeps me in the loop with checking in that everything is good and well up to standard.

1 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They have paired me up with a wonderful…

They have paired me up with a wonderful cleaner who took the time to get to know my pets and work with me to get my house clean. She is very friendly does not judge me and really is an asset to our space. I look forward to every Wednesday.

6 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Well cleaned in a timely manner

Clean on 29/10/2024 - 2 hours with my products and vac cleaner.
The Cleaner did a very good clean and Vac, always considering how I wanted the work done.
She washed the cloths and brushes.
Overall careful and considerate

29 de outubro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Excellent communication. Average clean

Excellent communication and cleaner arranged quickly. The clean was average with the cleaner using one cloth and a light spray cleaner for most of the work. I expected a deeper clean for a spring clean. Front door was left smeared due to a dirty cloth. I had to ask cleaner to do a few things over.

17 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I just wanted to share my positive…

I just wanted to share my positive experience with the cleaner. He did an amazing job! The place looks spotless, and you can tell he paid attention to every detail. I'm very impressed with his work and would definitely recommend him. Great job!

29 de outubro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The cleaners aren’t very reliable

The cleaners aren’t very reliable after 1 or 2 cleans they are no longer available. They don’t like short cleans.

12 de outubro de 2024
Avaliação não solicitada
logotipo da Absolute Domestics

Resposta da Absolute Domestics

Hi Terri,

We are sorry to hear that your recent experience with Absolute Domestics has not been as reliable as you expected. We understand how frustrating and inconvenient this must have been for you.

Please be assured, we are dedicated to making this right and finding a consistent cleaner for you. Please reach out to our customer service team at customerservice@absolutedomestics.com.au your earliest convenience so we can discuss this matter further.

Thank you for bringing this to our attention. We look forward to the opportunity to make things right and are committed to resolving this issue promptly.

Best Regards,
Absolute Domestics

Avaliado com 5 de um total de 5 estrelas

Fantastic cleaner

My cleaner shows great initiative and is very good cleaner. Leaves the house smelling great and dusted.
Would recommend absoulte domestics as a cleaning company as they are regularly checking in on my experiences and make me feel valued as a customer.

6 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Give them a go!!!

Bel and Tahsin were very thorough when cleaning our home. They were punctual, friendly and took great pride in their work.
Absolute Cleaning were really good and answered my initial questions within 24 hours. They kept us up to date every step of the way.
I cannot recommend this cleaning service highly enough.

9 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Professional and Helpful

Absolute domestics have been a life saver for me as a full time working Mum. Such a relief to come home to clean house. My first cleaner left and they could not have been more helpful in finding me another excellent helper. Highly recommended.

8 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cleaning Angel 😇

When I enquired about getting a regular cleaner to help me with the housework, I didn’t expect to be matched with a local cleaner so quickly! Before to knew it, I had a woman booked in to start immediately. I was so impressed with the company’s professionalism. I was connected with a lovely lady named Shahnaz, who was so friendly and respectful of me, my home, and my entire family. Not only that, she was the most thorough, efficient and hardworking cleaner I have ever hired. She did not even attempt to cut corners, and I was amazed at how much she managed to get completed in the two hours she was at my house. She now comes once a fortnight, and has made my life so much easier by taking on the majority of those tasks that I always hated such as the bathrooms, toilets, and kitchen. I will be forever grateful to Absolute Domestics for their help in finding me a fortnightly angel.

10 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All Round Good Employees

We are on our second cleaner from Absolute Domestics, our first delightful young lady left to change careers and our current one a young man. Not only have these two been good cleaners, they have both been pleasant, reliable, totally honest and able to take direction on what needed improvement or different areas needing attention.

8 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Reasonable price, my cleaner is really great

Sapphire has been cleaning my daughter's house for some time, and when my cleaner left, I requested Sapphire, and luckily she had some time for my clean.
She is incredibly reliable, does a great job, and I find the price acceptable.
The other regular cleaner I had was also really good, but when I had one I did not really 'gel' with, there was no problem with getting another.

8 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Our cleaner is an exceptional worker

Our cleaner is always punctual, very polite and an excellent worker
His attention to detail is almost faultless and with the exception of some of the dusting, is very thorough.
He had been with us for a few months now and I hope he remains with us for a long time.

8 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible service

Terrible service!

Inexperienced cleaners (Uni boys who have no idea how to clean). Left my house dirtier than before. Please STAY AWAY from them and save your time and money. I have no words for how they cleaned my house or should I say messed it up.

4 de outubro de 2024
Avaliação não solicitada
logotipo da Absolute Domestics

Resposta da Absolute Domestics

Hi Ritu,

Thank you for taking the time to provide feedback on your recent cleaning service. We sincerely apologise for the experience that left you dissatisfied.

We have reviewed your comments and spoken with the cleaner assigned to your home on 4 October. According to the cleaner, your home is large with three bathrooms, which also required a deeper clean, which took a significant amount of the 4-hour service time.

While the cleaner agreed that the bathroom mirror was mistakenly missed, they did suggest that additional time may be required to complete the full scope of work you required. We note that this suggestion was not taken onboard. Additionally, the cleaner noted that people and children were walking through the house, on the floors, during mopping and that this affected the outcome of the clean.

We attempted to contact you via phone on multiple occasions (4, 9, and 10 October) to discuss and resolve this matter. Unfortunately, we were unable to reach you.
We had not received any response or further correspondence from yourself regarding your feedback until you left this review of the service. In the meantime, given the circumstances, the cleaner has agreed to consider the matter resolved with no payment for the service provided.

We regret that we were unable to meet your expectations and would like to assure you that your feedback is invaluable for us to improve our services. If you have any further concerns or if there is anything more we can do to rectify the situation, please do not hesitate to contact us.

Best Regards,

Absolute Domestics

Avaliado com 2 de um total de 5 estrelas

Not a reliable cleaning service

To be honest I find Absolute Domestics cleaners pretty unreliable in general. I have been using their services for about 10-12 months now with multiple cleaners over that period. Often times they accept a booking and then cancel at the last minute, no notice given, just cancelled. Sometimes they will come for a little while then cancel a day before their next booking leaving me scrambling to find a replacement. I had one today tell me she was coming tomorrow to clean and would be cleaning weekly, I asked if she could start next week to which she replied she was fully booked next week. How was she doing a weekly clean if she's booked out next week? That makes no sense at all, and is just reflective of the quality of people they hire there. I also advised them early on when I made the booking that I needed the cleaner to bring their own equip however this info was never passed on as the cleaner arrived asking for me to provide the equip and then charged me $10 more to use theirs. The cleaners who have come regularly have been fine, but just not a reliable service and have to look elsewhere now.

10 de novembro de 2023
Avaliação não solicitada
logotipo da Absolute Domestics

Resposta da Absolute Domestics

Hi Lara,

We are truly sorry to hear about your recent experiences with our service. We take your feedback very seriously and are committed to addressing your concerns and making things right for you.

We understand your frustration with the last-minute cancellations and the apparent lack of communication regarding booking confirmations. Reliability is a major component of our service, and we deeply regret that this has not been your experience. Furthermore, we apologise for any confusion caused by the discrepancies in scheduling and the miscommunication regarding equipment requirements and additional charges.

Unfortunately, we have been unable to locate a booking under your name in our system. To assist us in investigating this matter further and addressing your concerns comprehensively, could you please send your booking details to customerservice@absolutedomestics.com.au?

We greatly appreciate your patience and look forward to resolving this issue promptly. We value your feedback as it helps us improve our services. We hope to be in touch with you shortly.

Kindest Regards,
Absolute Domestics

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