Access Card Avaliações 594

Great service, Joseph was great help ,quick to reply

Service was easy to use. Emails was replied to a good time and helped me as much as they could. Thank you.

Good communication and very fast processing which helped as I was in need of the access card promptly. Thank you very much!

It was so easy to fill the form in by my career only had 1 email from them to give more information about a better picture on pip. Because a lot of 3rd party sites are changing to access card this is a must have it not bad at all for £15.00 for 3 years use it once’s and it’s payed for it’s self. Thank you access card

I wanted to apply for the Nimbus card for my wife so that we could have disability access to Ambassador Theatre Group theatres. When we looked at their application forms we were appalled at the detailed health information they expected us to share with them. My wife has received disability beneits from the DWP for well over 20 years. Details of the benefits she receives along with her blue badge should be sufficient information. I have no idea who would be reading this highly personal information at Nimbus and have no guarantee that it would not be shared with others - particularly as the privacy policy states that they can contact you about suitable events. As a result we will be unable to visit ATG theatres and will now miss out on theatre trips.

Dear member of staff at access card,

I can only thank you enough for such a professional friendly approach with my application answering any questions I had with a fast response and detailing best course of action on from the free account to the £15

The process was easy to understand and do, great communication and very quick, very pleased.

Card processed in a very timely manner and friendly stagf

Processed in less than 24 hours. Great communication. Thank you

My friend told me about the Access Card (as she has one) when I was explaining that I don't often go out much as not confident with dealing with my conditions. I found it very clear what I needed to upload and info I needed to submit. I'm now really looking forward to receiving my Access Card very soon.

Absolutely terrible experience if you have a child with autism. I sent the Doctors letter with his diagnosis and just asked for the standing/queuing icon. It has been declined asking for his EHCP or a doctors letter. Why should I send his EHCP to strangers to read and a doctors letter Costs £50. They really do not understand neurodiversity and I have never had such a terrible experience for an ask that is not unreasonable. I recently applied for a passport for him and sent the same diagnosis letter as he is 15 but unable to sign his passport. Accepted with no questions at all from a Government organisation. Same at Disney and Universal in Florida. And he only needs a sunflower lanyard in any airport and his needs are catered for. I really wouldn’t bother applying as the stress it has caused us as a family is not worth it

Pretty terrible experience. I applied for my husband who has early onset dementia and other health needs. I was really uncomfortanle sharing confidential info from the pip assessment as its someone else's info and very personal, but thought this card might be useful. Actually this is the worst sort of info as the pip assessment boils it down to the most basic..I could have uploaded a letter from a psychiatrist but this is for a flipping access pass and that is too much information to give to strangers.
Like others i was refused the +1 section despite my husband not being to go anywhere on his own and me being a full time carer. The rediculous thing is that i have a general carers card issued by my local authority carers team and have never been refused the carers entry.

My view save the 15 quid and ask your local authority whether they issue a card.

My needs were disregarded in the application. Neurodivergence is not recognised here as a disability despite sending reams of evidence. Because many venues insist on a Nimbus card to provide the extra support I need, I will not receive this despite the Equality Act. Saddened to be marginalised again.

Terrible experience. Despite providing everything. It was one thing after another to the point of not accepting my child’s autism report as I sent it digitally. They wouldn’t ring or be flexible

Only recently heard of the Access Card, could be useful especially as it is widely accepted. It is an evidenced based application process reliant on DWP and or a medical profession letter. In correspondence they do use language similar to DWP like 'decision maker'. It can be difficult to share highly sensitive personal info, if you do not easily fit its rules. The online application could be improved by offering and additional info box. Plus they should show all of the application being submitted with the option to download or print before and after submission. Or develop a secure online account so what has been submitted can be viewed or edited before submission. Its follow up emails come across as a bit robotic or cannen if you struggle to submit standard dwp benefit evidence. If you have relevant DWP proof of pip, DLA etc, the process should be straightforward. However, many come with significant disability informally and with an informal carer, so it is less able to offer a card in such a situation and better letters to 'prove significant disability' will obviously not be easy. There is zero consideration given to a significant disability that hinders getting to a venue, the emphasis is mostly on adjustments once at a venue or event, this shows its focus is on venue providers not actual Access just to get to a venue. Added to this is how many do not want to engage with the dwp or overstretched nhs, as they have experienced them being hostile.

Forms easy to fill out, everything there to help, great communication

Very grateful that this exists and to the staff who all have kind and explained each step along the way. Even when there was a question about the need for one of my requests, they presented options and explained what more information they needed to assess need, which I then could provide. Thank you!

In my experience, I applied for a few different 'icons ' due to my hidden disabilities. Not all the icons were awarded but I did get my access card for the icons that were awarded. The application was vetted very quick and a prompt decision was made. Tip: Need to read the decision email carefully and down to end of the email

Absolutely brilliant it literally has made my week I had trouble filling in forms and providing information however staff literally talked me threw the whole thing providing support all the way threw