I would give 10 stars if I could! I have used acre pharmacy for a number of years and they always go above and beyond for their customers! Never ever had any problems or issues and I get deliveries... Ver mais
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Veja o que dizem as avaliações
Nat was extremely helpful after my package was not delivered. She organised for it to be sent to my other clinic and I have just received it. Thank you. Wonderful customer service
Sophie at ACRE has been so helpful and supportive with issues regarding our recent delivery. Being able to contact via WhatsApp is super helpful when you’re in and out with patients and can’t always... Ver mais
I have been using Acre pharmacy for at least 5 years. Always great customer service very friendly and helpful, any delivery issues have always been prioritised even though it’s a courier issue! Wouldn... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Informações de contato
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, Reino Unido
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4,9
Excelente
650 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First time using acre everything was…
First time using acre everything was great , on time delivery, and quality products
26 de agosto de 2025
Resposta da ACRE Pharmacy
Thanks so much! We're really glad to hear everything went great — from the on-time delivery to the product quality. Looking forward to serving you again!
Resposta da ACRE Pharmacy
Thanks so much! We're glad you had a great experience — hope to see you again soon!
Super fast delivery and exceptional…
Super fast delivery and exceptional products
14 de agosto de 2025
Resposta da ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear you were pleased with the fast delivery and the quality of our products. Your satisfaction means everything to us, and we look forward to serving you again soon!
Poor delivery communication
I made an order worth close to £300.
There was a note on the website stating if you order before 5pm on Thursday the 21st August you would receive your order as per usual times despite the holidays over the following days.
I made sure to order on the Wednesday in plenty of time.
I received a phone call on the Thursday afternoon to tell me that my order would not be delivered on time due to the holidays and I would not revive it until a week later. This was due to my postcode.
I explained their website guidance around ordering and that I would not have ordered had I known this and nowhere on the website mentioned anything about postcodes or delivery areas. I had followed instructions and ordered in plenty of time and now had less than 24hours to find prescription products for my patients.
They did apologise and agreed the website was not clear and I must say I received a very quick refund as I chose this over the delivery.
Disappointed as it was my first time using this pharmacy. I will try again and hopefully a more positive experience.
20 de agosto de 2025
Resposta da ACRE Pharmacy
Hi Jennifer, thank you for taking the time to share your experience and I sincerely apologise that you did not receive your order when expected.
Although there was a banner on the website advertising bank holiday delivery services, we do appreciate you highlighting the confusion around the delivery information and postcode restrictions.
Your feedback will help us take steps to make our website guidance clearer, and we sincerely apologise for the inconvenience this caused.
Thank you
Acre
Resposta da ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Speed, reliability, and excellent customer support are our top priorities, and we're glad that we could meet your expectations. We look forward to serving you again soon!
Resposta da ACRE Pharmacy
Thank you for your positive feedback! We're thrilled to hear that you’re satisfied with the improvements to our cold chain. We’re always striving to provide the best service, and your input means a lot to us. Looking forward to serving you again soon!
Resposta da ACRE Pharmacy
Thank you for your kind words! We're delighted to hear you were pleased with our on-time delivery and service. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future!
Great products, fast delivery
Once I got my head around the system, it was a really good experience, great prices, top notch products and very fast delivery
16 de julho de 2025
Resposta da ACRE Pharmacy
Thanks for the feedback! We're glad you had a great experience once on the system. We appreciate your kind words about our prices, products, and delivery!
Resposta da ACRE Pharmacy
Thanks for the great review! We’re glad you had a positive experience with our customer service. We’re always here to help!
Resposta da ACRE Pharmacy
Thank you for your feedback! We're thrilled to hear that you found our ordering process easy and that your products were delivered promptly. We always strive to provide a smooth and efficient experience for our customers.
Great pharmacy
Easy to order, everything is always in stock, never any issues 👍
Also great webinars available for free!!!
15 de julho de 2025
Resposta da ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you've had a smooth ordering experience and that everything is always available when you need it. We're also happy to hear that you've enjoyed our free webinars! We truly appreciate your support and look forward to continuing to serve you.
Great prices
Great prices. Easy navigation through website. Good choices. Live this pharmacy
Plus cheapest for delivery amongst other pharmacies for Botox delivery
7 de julho de 2025
Resposta da ACRE Pharmacy
Thank you for your great feedback! We're glad you found our prices, website, and delivery options to your liking. We appreciate your support and look forward to serving you again!
Resposta da ACRE Pharmacy
Thank you so much! We're glad you enjoyed our service—it means a lot to us. Hope to see you again soon!
Resposta da ACRE Pharmacy
Thank you for your kind words! We're so glad you had a great experience with our customer service. We appreciate your support!
Website is easy to navigate
Website is easy to navigate. Communication good after purchase was delayed.
6 de julho de 2025
Resposta da ACRE Pharmacy
Thank you for your feedback! We're glad to hear you found our website easy to navigate and that communication met your expectations during the delay. We appreciate your patience and understanding, and we're always working to improve the experience for our customers. If there's anything else we can do for you, please don’t hesitate to reach out!
Quick delivery and communication.
27 de junho de 2025
Resposta da ACRE Pharmacy
Thanks so much for your review! We're really pleased to hear you were happy with the quick delivery and clear communication. We appreciate your support!
The staff were very helpful and and…
The staff were very helpful and and good prices
2 de julho de 2025
Resposta da ACRE Pharmacy
We're glad to hear that you found our staff helpful and our prices fair. We truly appreciate your support and hope to welcome you back again soon!
Very fast delivery
Very fast delivery, product packaged tight and securely , another bonus is that i got a free sanitizer in my package! Thanks
2 de julho de 2025
Resposta da ACRE Pharmacy
Thank you so much for your kind words! We're thrilled to hear you were pleased with our fast delivery. Providing quick and reliable service is one of our top priorities, and it means a lot to know we’re meeting your expectations. We look forward to serving you again soon!
Resposta da ACRE Pharmacy
Thank you for the great feedback! We're happy to hear you enjoyed our prices, product variety, and fast shipping. We appreciate your support and look forward to your next order!
Fantastic!
Another fast delivery. Acre pharmacy is excellent. I just wished they didn’t use DPD courier as their delivery team don’t even ring the doorbell and just drop the package in a different place to the safe place one has advised them to drop!
28 de junho de 2025
Resposta da ACRE Pharmacy
Thank you for your kind words and continued support! We're so glad to hear you're happy with our service. We're sorry to hear about your experience with the courier — we really appreciate the feedback and will pass it on to DPD to help improve future deliveries. If the issue continues, please don’t hesitate to let us know directly.
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