Acre Properties Avaliações 

411
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

An incredible team. Never had an issue that wasn't dealt with in a speedy manner. Rachel is always super friendly and has been nothing but accommodating each time ive had to reach out. Highly rec... Ver mais

Avaliado com 5 de um total de 5 estrelas

Property manager Rachel has been so helpful with sorting out everything in the flat. Such a quick response and maintenance arranged immediately to resolve any issues.

Avaliado com 5 de um total de 5 estrelas

Communicating with Acre has been so easy and quick. Shamia has been brilliant, very friendly and knowledgable on everything about the property, she's made organising a viewing and getting the rental p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Overall, I'm very pleased with the service provided by Acre Properties. Ben was very nice and gave up his Sunday morning to show me multiple properties, all modern clean and spacious. Natalia was very... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretora de aluguel de imóveis

Informação fornecida por fontes externas variadas

We are a private landlord’s office in Chiswick, specialising in whole properties and professional flatshares across west London. Everything we do comes from years of experience and understanding our market as well as a passion for all things property. Our history in the lettings market means we offer a professional and hassle-free service whilst our knowledge of the local area means we can recommend accommodation that is tailored to your requirements.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

411 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,9

Todas as avaliações

(411)

8 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Best agents i've come across in a long time!

Amazing team! Best agents i've come across in a long time!

Shamia is great at communications and was very honest, friendly and thorough. When we met at the property she was absolutely lovely and made the process seamless and simple! I've had some nightmares in the past with moving house, but Acre Properties have firmly restored my faith. Aubrey is fantastic as well. Would for sure recommend!

16 de janeiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent agency

Excellent agency! Very professional and caring people. Benjamin always responds so quickly to my emails. Special thanks to him for introducing me to the Fix Flo online system, it is just wonderful! Benjamin helped me get my door handle fixed right away after I submitted my request and it now functions like new! 5 stars all the way :)

31 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

No Complaints

Fantastic agency to let from always go above and beyond to assist. Special thanks to Sharon who helped me back into my flat after getting locked out!

9 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It has been almost 2 years I am living…

It has been almost 2 years I am living in London and due to different circumstances I had to change properties and I dealt with different property agencies and landlords in most parts of London.

With %100 confidentiality I am saying Acre Properties is the most honest and greatest one I have ever seen.

The properties are clean, the ads are real, they are not dodgy like most of property agencies in London with you so you feel safe and protect with them.

I am glad I had this experience with them, they are respectful and caring.

9 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a service!

What a wonderful service!
Such a great experience dealing with Shamia that has been adorable, kind and very helpful.
I look forward moving in!

20 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A place to call home

I have been renting with Acre for 4 years now and they are all incredibly professional and empathetic at everyone’s unique situation.

22 de agosto de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have been a tenant of Acre Properties…

I have been a tenant of Acre Properties for 7 years now. I am very happy with my property and the maintenance service is particularly good. Repairs are attended to very quickly and professionally. Chris my Property Manager is a kind man and it is a real pleasure to deal with him. Thank you Mr Chris.

10 de julho de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wonder who rate them I never seen any service

Hello there, months ago I contacted acre property for one bed flat went view happy to take they asked me pay holding deposit £288 which I paid and then I asked me provide my bank statement to my income which was above they asking after few they email me landlord not want me which is one of companies owners I asked them they told me my ex landlord told them I’m not nice guy but I paid my rent on time I asked them email me they email me my income is not enough which last three months I have earned £11500 it show in my bank statement what I realized and told no more agency fee now they try making money some where , I have contacted housing ombudsman every email acre email me and my bank statement I need know why . I have speak acre property give them time but ignore me no free money. Well I have tell them I have email them three times and call them just ignore me but I already contact to .housing-ombudsman.org.uk/ . so they looking my case he know I sent him my 4 weeks income e we which was more then £4000 and my tax return wasn’t ready I sent another bank statement he saw I have credit . Only thing he childishly called my landlord agent one one off them said I’m not nice men that’s why but landlord reference always official letter I have from hart and co and rent place I’m paying £13000 per month now 7 months I have passed reference agency credit check company called homeppl so only reason was you didn’t want rent to me and just say all rubbish. By the way lady looking my case on https housing-ombudsman.org.uk/ she off for sick I’m waiting she back then we go from there no way free money

8 de julho de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

This is an incorrect, slanderous and fabricated review by Mohammed Hemmatjou.

Mohammed Hemmatjou came to us with interest to take on a one-bedroom property. As per protocol, when Mohammed decided to take the property, a ‘holding deposit’ is taken to hold the property. Which he did paid. Then the referencing process starts. Mohammed had to supply sufficient documents to be able to pass referencing which he did not. We continued to communicate with Mohammed to help him pass, but not enough relevant or accurate documents came to light.
Before Mohammed paid the holding fee, he was given sufficient documentation from Acre Properties which outlined the necessary guidelines to be able to pass referencing (these can be provided if necessary). He also went through the list of necessary documents with the Agent who viewed the property with him (which tried to bribe… the agent of course declined) and agreed that he could provide it all the necessary to be able to let the property.

Mohammed could not supply payslips and he could not supply enough evidence of salary with his back statement. The last document which came through was Mohammed’s previous Landlords reference. In terms of his character, it was not in favour of Mohammed.

Due to Mohammed not passing referencing we could not go through with the agreement and the holding deposit was kept for compensation of losses to the Landlord. This was also clearly explained to Mohammed if he was not to pass referencing.

I will also state that I also did not have a pleasant experience with Mohammed. He was very rude and also tried to bribe myself with £60.00 cash. I declined of course and reiterated to Mohammed what we needed to pass him through referencing. After that phone call, nothing was provided… again.

Mohammed’s review is slanderous and fabricated and I can say proudly that our admin team followed all the correct procedures. It is not Acre Properties fault that Mohammed did not pass referencing, it was his own. This review should be removed.
I understand he is annoyed because of the outcome but that onus is not because of us here at Acre Properties, it was Mohammed’s insufficient and lack of documentation that forced Acre to decline his request.

We trust that this 1-star, fabricated review will be removed from your records.

Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Fantastic experience - made everything easy to deal and a pleasure to deal with. Thank you!

8 de junho de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

Hi Rupert,

Thank you for the review, it was a pleasure to help you with your search.

From all at Acre Properties

Avaliado com 5 de um total de 5 estrelas

Most honest and friendly estate agents

If I could give Acre properties more stars I would!
The team has been amazing since the moment I contacted them to arrange a viewing and all through the process, making the moving to my new home so easy. Thank you (Owen, Natalia, Anuj, Karyee) and rest of the team.

5 de junho de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

Hi Sara,

Thank you for the review, it's great to hear our team have made it easy for you to settle into your new home.

From all at Acre Properties

Avaliado com 5 de um total de 5 estrelas

Helpful

Friendly, helpful and honest- thanks Aidan! :)

31 de maio de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

Hi Pamela,

Thank you for your view, we will pass your thanks to Aidan.

From all at Acre Properties

Avaliado com 5 de um total de 5 estrelas

Service with a smile.

Everyone at Acre Properties is so helpful and friendly and they provide incredible service. They are a pleasure to deal with. The property is of a fantastic standard and can't be faulted. Highly recommend to anyone renting in London.

30 de maio de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

Hi Caroline,

Thank you for your review. It's always great to hear our standard of service and properties are of high quality.

From all at Acre Properties

Avaliado com 5 de um total de 5 estrelas

Thank you!

Thank you Acre Properties for your support when trying to find a place to live. Thank you Aidan for your patience and excellent service!

29 de maio de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

Hi Priscilla,

Thank you for your review, we are happy you were able to find a place that suits your needs.

From all at Acre Properties

Avaliado com 5 de um total de 5 estrelas

Thank you so much to Acre Properties…

Thank you so much to Acre Properties for helping us over the years. You are all brilliant. Chris has been our Property Manager for many years now and he really cares about his tenants. He is truly outstanding. Thank you.

24 de maio de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

Hi Col,

Thank you for your review, we are pleased to hear you are happy with the service we provide.

From all at Acre Properties

Avaliado com 5 de um total de 5 estrelas

Very happy tenant

Thank you Chris for looking after me for over 7 years now. Faultless and highly professional service.

1 de maio de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

Hi Damien,

It is a pleasure to have you as a tenant, we will pass on your thanks to Chris.

From all at Acre Properties

Avaliado com 5 de um total de 5 estrelas

Excellent standard of properties

Excellent standard of properties. Superb customer services from Jonno and all the team. Outstanding company.

1 de maio de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

Hi Roberto,

Thank you for your review. It's great you think so highly of our team and properties.

From all at Acre Properties

Avaliado com 5 de um total de 5 estrelas

Sharon and the team at Acre Properties is superb!

As a tenant who is new to London, Sharon in particular, as well as Karyee and the team have been exceptionally attentive. On 2 occasions after having locked myself out of the flat, Sharon was there to help super quickly, was understanding and very kind. I can’t thank her enough for her commitment and hard work. I highly recommend this agency.

25 de abril de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

Hi Carla,

Thank you for the wonderful review, our team members are always trying to help tenants when in need. I will pass on your gratitude to Sharon and Karyee.

From all at Acre Properties

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent. Really friendly, helpful and responsive staff, if we have any queries, or need to report any repairs - they get back to us straight away send someone round to fix it straight away. Genuinely the best landlords I've ever had.

25 de abril de 2019
Avaliação não solicitada
logotipo da Acre Properties

Resposta da Acre Properties

Hi Sophie,

Thank you for your review. I'm glad to hear the team are doing a great job.

From all at Acre Properties

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