Active Era Avaliações 414

Ordered a king size air bed directly from the company, enjoyed the product but it developed a fault (sometimes these things happen, air beds are temperamental!). I contacted their customer care team and Hansen offered the best assistance, providing advice on how to try and locate a fault and ultimately issuing a replacement. Would recommend the company and their team!

Despite an order made through decathlon and send by Active Era on the 27th of June , the supboard never arrived , asked for a refund but nothing received . If the issues is not resolved in 2 days will report to the trading standards

This blow up double mattress surpassed all expectations. Very comfortable, easy and quick to use (and very durable). It gives a good height off the floor and is so quick to re inflate . We would happily sleep on this every night. Happy to recommend this purchase.

Contacted active era regarding a faulty product in warranty. Told was bought from Debenhams so try to sort with them but come back if any issues. Debenhams in liquidation so never received refund. Came back to active era and emails are all replied by their virtual assistant. Saying that they won’t honour the warranty. I’m pretty sure a manufacturers warranty is with the manufacturer and not the retailer. Disappointing another good brand that have lost their core morals by relying too heavily on AI support features.

Initially a 1 star review. However active era have taken the time to resolve the issue personally with me and therefore I have updated my rating.

Alles super gelaufen. Sehr guter after sales Service. Nur zu empfehlen. Reaktion war sehr schnell.

Just ordered. There was an issue at checkout that they solved immediately

Unfassbar schneller (E-Mail) Support.
Wirkliches Bemühen um eine Problemlösung,
selbstständiges Angebot zu kostenloser Ersatzlieferung. Als sich herausstellte, dass Ersatzprodukt nicht geliefert werden kann, Kaufpreiserstattung innerhalb eines Tages.
Einfach großartig!

Easily inflated and deflated , very comfortable

Emailed them and no reply
Disappointed in the product

Came very quickly, good design, nicely priced

All the trouble of lost item is sorted, replacement is received

Ho avuto problemi col materasso gonfiabile e dopo aver contattato l' assistenza clienti mi hanno prontamente proposto il rimborso, o il cambio che ho accettato. Dopo pochi giorni ho ricevuto a casa un nuovo materasso.
Azienda seria, personale qualificato.

Our king airbed developed a fault started to leak air.
I contacted the customer services, they were very prompt have replaced the airbed under the warranty policy.
Five star customer service from Grace.

Easy to put up, sturdy and comfortable

After our airbed developed a fault and started to leak air
I contacted the customer services and without any fuss they have replaced the airbed under the warranty policy
Five star customer service from Eklis ⭐️

Superb customer survive when I registered a problem
no hassle
They replaced the item
Very impressed

Great fast services! Totally recommended!

Ordered an airbed,it ripped on topside so couldn't be fixed, they sent a replacement, upon first use the pump motor broke, to their credit they said they were going to refund me full amount as its happened twice now! Said refund would take 3/5 days but a week later I've still not had refund!! Contacted them again but heard nothing other than generic message reply!!

Customer Service is excellent. Our airbed was faulty and they responded promptly and replaced it 😀