Active Era Avaliações 414

We ordered a single airbed last September, used it a few times and were really impressed with how it stayed inflated without the need to top up. Unfortunately, when we used it this weekend it lost a considerable amount of air overnight so I contacted the customer support and received a response the same day. Grace was very helpful and arranged for a replacement product to be despatch the next day. Hopefully the new bed doesn't have the same issue. Really impressed with the speedy and helpful customer service.

I have been very pleased with the standard of customer service received from Eklis during my recent correspondence with Active Era. Their professional manner and prompt response is much appreciated.

Had a problem with an air bed and the customer service team were excellent and resolved the issue very quickly.

Empresa muy recomendable sus productos son de calidad y si tienes algún problema lo solucionan rápido. Tuve un problema con un colchón y me enviaron otro rápidamente. Trato genial.

Grace was super helpful in resolving my issue. The mattresses are indeed very comfortable, happy with the purchase

Very fantastic bed and after sale service is awesome.

I had a problem with my airbed over the may bank holiday so emailed the company. To my amazement within an hour they had emailed me back. They were very polite, professional and understanding. Within 1 hour they had ordered and shipped another one. Customer service was the best I had received in years, by any company. I would 110% recommend this company. Thank you Grace for your service, EXCELLENT customer service!!!!!! Do not hesitate to use this company. Product and quality excellent.

Had a problem with my air bed ,replaced very quickly with no problems whatsoever,excellent customer service would highly recommend.

I bought a double airbed with built in pump and it developed a puncture. so I sent a email to there customer services and had a lovely lady called jenny who responded very quickly and asked me to send codes and photos which I did and within a few hours I got response and was delighted when they said they would replace straight away. I was so great full for them doing it for me so as a company I have great respect on there service and responses and the product is fantastic it's so easy to use and very comfortable so if someone needs a airbed I would recommend this company

JB
The airbed arrived ahead of the time stated, fantastic, comfortable product and very helpful staff.

Helpul Customer Care Team ( in my case I was served by Abi). Company's prompt reaction to resolve the problem and to fulfill company's obligation.

I had a product that was faulty. On reporting the fault I was contacted immediately and offered a replacement. I felt that I was valued as a customer, due to the manner the representative (Eklis) dealt with the issue.

Ordered an air bed which was a great product but noticed there was a small hole in the underside. I contacted the support team who kindly send a replacement as part of their 1 year warranty. Very helpful, quick response and offer great products. Would order again

Toujours en attente de mon colis depuis un mois!
A fuir

Reliable company. My air bed is very comfortable & easy to inflate. I had some technical difficulties recently. Active Era were very prompt & helpful with their reply. As long as you have proof of purchase their correspondence is excellent.

We experienced issues with our double air mattress due to small hole on , even after following all the guidelines and troubleshooting advice. I reached out to Active Era and was genuinely impressed by the excellent customer service provided by Filip. She responded to my emails promptly and quickly arranged for a replacement to be sent out.

We had issues with our double air mattress deflating despite following all the guidelines and troubleshooting tips.
I contacted Active Era and was so pleased with the great customer service I received from Grace. She was quick to reply to emails and arranged a replacement to be sent out to me.
Before it started deflating we were really pleased with the air bed and are hoping we will be again with the new one.

Had an issue with my active era bed , basically developed a fault at the seam , Hanna was fabulous dealing with the issue , active era as company have been great throughout resulting in a replacement. Would definitely recommend