Activewear Group Avaliações 2.089

loved my new jacket, good colour. good quality. very happy.

Activewear Group owned by Kerry Charlotte FROST is the sole director of this company and its clearly having problems, have an appalling customer service, I ordered two polo shirts for work, one was packed loose in the plastic envelope and the other was wrapped in a protective bag, both polo shirts were too tight so I returned them for a refund and after sending 6 emails and messaging on Instagram have still not received a refund despite being promised that the manager would issue a refund. I would avoid using this company for any purchases as they look like a failing business. Do your research before making any purchases.

poor packaging looks like an ebay seller, torn and broken packaging that had been patched together with tape. Not what the website looks like. Item looks massive as well much bigger than the size says. Their website looks like a proper company but the reality is probably something exploitative and not good.

I ordered 2 x polo shirts which came fairly quickly, but were no where near the size on the label. They were returned the same day and that was 8 weeks ago. i am still e mailing every week to get the refund due, but still waiting. Avoid this Company.

I ordered 4 items and returned all 4 as wasn't happy with the items. I arranged a courier collection and only been refunded for one item as telling me only one item received back. They are asking me to send a photo showing the parcel with all 4 items returned - never had to do this with any courier returns.

I will never ever purchase from this company ever again. I have emailed asking for the other 3 items to be refunded but getting nowhere.

Ordered 3 polo shirts, paid for 1-3 day delivery. Delivery was “delayed” so wasted money. Shirts way too small and one had stain on it. Then to add insult to injury had to pay postage to return. Don’t bother with this company.

Wish I had seen these reviews before ordering. Ordered three polo shirts for work. They arrived much smaller than I had expected, so I promptly arranged a return, which cost me £5. Yodel is saying they have received my return, but no refund. Waited a month and emailed them, but no reply. Terrible service.

They have sent me the wrong size to what I ordered- multiple attempts to contact customer services (email and through website - no phone number) and no reply

Eventually I have now paid to return these for a refund - requesting to have postage and return postage also refunded. If I receive this I will update review - but currently it’s zero stars

Recieved my order, but did not fit, returned within 24hrs
Got label code, took to pick up shop
Placed label on and was tracked by Yodel, stated it was delivered.
Sent 3 emails about my refund - Ignored
Been on Twitter 3 times - ignored
As many other people
No phone number, so it looks like no refund
emailed again today

Placed the order on the 16/05/25 no problems. items delivered on the 21/05/25 all in order very happy.

Customer service appalling, never get back to you, still waiting on refund 3 weeks later!

Ordered 4 t-shirts on the 3rd of may. It took 9 days to post ans EVRi delivered to day the 14th. I have had items delivered from China faster. That's not all 1 of the t- shirts came not in a bag like the other's so don't no if it was a return. Will never use again and advise all of you to avoid.

these are scammers ! I ordered goods from them on 07/04/2025 for £112. and I didn't receive anything! They don't respond to my requests.

Ordered an XL duplicate to a jacket we already owned. Arrived 3.75” smaller armpit to armpit width measurement. They will not not support manufacture size error. Beware returns go to the UK & a $70 return cost is on the buyer. Never again!!

Appalling customer service. Do not use. Despite personal assurance that my order would be handled effeciently I'm months in with still no resolution. Small claims court beckons!!!

I placed my order on 14th April and received confirmation email which said I’d get an email when item was dispatched and Evri would deliver within 3-7 business days.
It’s 30th April and I’ve heard nothing, no reply to my emails asking what’s going on. They don’t have a business number otherwise I’d have called them.
I’ve now requested a refund. Very poor company. I'll shop elsewhere from another trusted company. This is the first company I’ve ever had any problems.

I placed my order on 11th April and received confirmation email which said I’d get an email when item was dispatched and Evri would deliver within 3-7 business days.
It’s 27th April and I’ve heard nothing - no dispatch notification, no reply to my emails asking what’s going on. They don’t have a business number otherwise I’d have called them.
I’ve now requested a refund after reading these other reviews and will also ask my bank to get the money back. Very poor company ActiveWear Group! I will purchase the jacket from another trusted company and continue to press for my refund from Active Wear. This is the first company I’ve ever had any problems with and is my first time leaving a negative review.

1st time using this company.
Recommended by a friend after we both got ripped off by a local company going bust on us.
Excellent service excellent prices and fast delivery.Far cheaper even with the postage than the company i have dealt with for years for the same item.
I would highly recommend Active wear group and will definitely use them again.

Ordered a fleece gilet which i needed a smaller size which was fine but i received a new gilet in the right size but in a different colour i had ordered and i had to pay for the returns and customer services wouldn't refund me for there mistake. Activewear Group not very easy to work with

Crikey, lots of bad reviews, I spent about 35 quid in tees for personal use to embroider and customise. They arrived, everything was good and I'll be back for more.