Acumen Collection Avaliações 

We ordered a table and bench from them a day after the cut off day for pre Christmas delivery which was on us, we had asked nearer Christmas if any chance of a pre Christmas delivery but was told no!

An after Christmas delivery actually ended up with our order being delivered on Wednesday 21st Jan, the scheduled was Monday 19th but that didn’t happen because the driver went home sick, Tuesday 20th didn’t happen because the driver had an accident (here is where it gets interesting)

When our table turned up the boxes were damp as if been left outside all night, foot marks from someone walking across them basically did not turn up in an appropriate state that is for sure!!

When taking the table and bench from the sodden boxes it was clear to see damage marks in exactly the same places on table and bench as if been crushed together.

When raising this we were told it was part of the rustic design, it wasn’t and they knew that hence offering to bring back free of charge to resand and wax, this wasn’t suitable for us after the lies and waiting so we wanted a refund after all what we paid for they didn’t provide!

This wasn’t suitable for them so they refused and every message that was sent strategically made statements such as this is not an admission of defect and such like.

We raised an issue with credit card company showing evidence of damage and vehicle being involved in an accident which they did fight but was upheld in our favour eventually.

What we thought would be a finishing piece to our new kitchen ended in a nightmare. The customer service as many have mentioned is ‘ok’ until you have an issue then Michael becomes really rude and aggressive in tone, zero customer service skills whatsoever.

Avoid this company!!!!!

We ordered a rustic table, 3 dining chairs, a dining bench and 2 bar stools for our new kitchen diner extension and they look great! Very happy and the ordering process was simple and straightforward.

First issue was the product was sent with two wrong parts preventing the shelves being assembled.

Second issue, correct parts were then sent but the wrong finish again preventing the shelves being assembled.

As there were only two finishes this was shear carelessness and poor quality control. I had already waited beyond the expected delivery date the above mistakes added another two weeks. Not what you expect from a premium bespoke product.

Great table , exactly as we’d hoped it would be .
Placing the order , confirming finish and agreeing a delivery date that fitted in with our building plans went very smoothly .
Disappointed with experience received from their preferred delivery company , having to ask for delivery in the house and not next to our skip , and then discovering a dent in our table which must have been caused in transit …. I wasn’t impressed with the customer experience I received , not expecting a video to show me how I could recover my table myself .
After a couple of phone calls and a delay caused by the bank holiday , a solution was agreed , my table top was collected , returned to Acumen for them to put right the dent and then returned to me in just over a week .
From disappointment to happy customer
Thank you

The production of our table and the delivery was delayed at least three weeks beyond the lead time plus two weeks delay they already allow for. Communication wasn't great. I usually got an update on my table just after I had phoned to ask what was happening.
The table arrived finally yesterday - it is beautiful.
But the assembly instructions are pretty non-existant . In fact they sent me the wrong instructions - a video which showed metal supports for the table extensions - but they didn't come with my order.
Thankfully I had a friend who is an engineer - who could work out how to assemble the table from the very scant instructions.
I'm very glad I didn't pay someone to put my table together - because I had to wait another day to get the correct instructions.
It's a beautiful table - I love it. But it is a bit of a mission to put on and take off the extension leaves. The video I saw when I bought my table showed metal supports that could just be slotted underneath the main table.
The system we have is wooden baterns that need to be screwed under the table/unscrewed when you want to remove them. Plus the screw holes aren't that well lined up (at least on my table) so that job is not that easy.
I think they should show clear assembly instructions and also instructions about adding the extensions on their website - so that we all know what we are buying into. I'm not sure I would have bought this table if I had known it was so complicated to add the extensions.
It is something I'll have to live with and hopefully won't need to add or take away extensions that often or and pray I have an engineer friend or good handyman available when I do.

We recently purchased a cross leg table from the Acumen Collection, and we’re extremely happy with both the product and the service. The table is beautiful and made to a very high standard.

We revised the design a couple of times early on, but the Acumen team were very accommodating and kindly made any changes we requested.

Delivery was within the allocated timeframe with the delivery team taking the table top and legs into the room of our choice. Clear assembly instructions, table was up and looking great within the hour 😊

Would definitely recommend this company.

TERRIBLE PRODUCT TERRIBLE CUSTOMER SERVICE 🔺🔺🔺🔺🔺
Purchased shelving with brackets for our kitchen. My husband is a carpenter of 50 years and wanted to make
Shelves but thought they looked good and ordered. Arrived promptly. The wax finish on these shelves is terrible, poor quality and not durable. On opening the packaging one shelf was already marked with a long stripe of some sort. The finish was very poor, with patchy fading so emailed to return. As with many other poor reviews on here, customer services tried to persuade us that the wax finish was good ( it wasn’t) the stripe wouldn’t show once we’d put the bracket on (really???) and that I should have ordered a sample of wax if I wasn’t happy (there was also patchy fading in places. Several emails /photos and calls later and Acumen remained evasive… finally on threatening a case with the Ombudsman, they arranged collection. Obviously the refund wasn’t prompt. Side note… don’t use what’s app messaging as even without physically speaking to someone, their messaging was rude and dismissive. They will reply to this complaint with some “beige” generic reply about their product but don’t be fooled, its NOT good quality.

I recently purchased a reclaimed elm dining table with spider legs from ACUMEN Collection, and overall I’m extremely pleased with both the product quality and customer service. The table itself is absolutely stunning — beautifully made, solid, and exactly what I was hoping for. Delivery was also excellent, with great communication throughout and everything arriving in perfect condition.

The only area that could use some improvement is the assembly instructions. Initially, I was sent the wrong instruction guide, and the format of the instructions provided felt quite blunt and unclear. I was also supplied with different screws, including self-tapping screws intended for other table models, which caused a little confusion during assembly.

That said, the end result was worth it, and I’d still happily give ACUMEN Collection 5 stars for the overall experience. I think a step-by-step educational YouTube assembly video would be a fantastic addition for future customers and would really elevate the buying experience even further.

Table looks great very pleased with it. Loved how much you could customise size, colour and leg style.
Took a little longer to arrive then expected, but wasn't a problem was we'll worth the wait. Will be recommending them to people looking at wanting dinning tables etc.

I’ve ordered from this company twice. Fantastic experiences. Had some issues with my second shelf but they went above and beyond to resolve my issue, giving me multiple possible solutions. Would recommend.

3 tier Pipe shelving
A couple of issues with delivery timeline and some bits missing when it did arrive, but wow beautiful, definitely worth the wait and the customer service was first class sorting things out for me.

Avoid Acumen Collection.

The table arrived with a faulty 'durable' hardwax oil finish across the whole surface - even after 30+days they kept blaming the scratches on us not letting it cure long enough. There is no mention of this requirement anywhere on their website or upon delivery. It also came with rusty bolts and a dent in the legs, which they didn’t acknowledge or offer any solution for. The extension parts didn’t arrive until weeks later.

After about a month if to and fro with Acumen, I was wrapping presents on the table and the sellotape touched the surface and pulled off all the coating it had touched. The coating had also rubbed off on the edges where people gently pressed against it when leaning across it to put glasses down/play board games etc. By this point I had found all the negative reviews so knew when Michael, the owner, got in touch that the best course of action was to only communicate in writing.

Acumen never accepted any responsibility for the product being faulty and kept trying to charge us shipping fees to take it back for repair. Even when they eventually offered to take it back for repair without charging £100 shipping (after I started a credit card chargeback), it was without admitting any fault or liability.

Their returns policy says they don’t offer refunds for faulty goods, which says it all.

In the end I had to go through American Express to get my money back.

Good workmanship, love their products.

We recently purchased a table from Acumen Collection, and we’re extremely happy with both the product and the service. The table is beautifully crafted and clearly made to a very high standard.

Initially, we ordered a 35mm thickness, as we were concerned that 55mm might be too thick for our space. However, Acumen kindly offered us a free upgrade to 55mm, recommending it as a better fit for the table size. We’re very glad we accepted—the result exceeded our expectations.

After delivery, we noticed that the wax pigment was fading slightly in some areas. As soon as we raised this, Acumen promptly offered us a complimentary wax kit to resolve the issue. Emilia, in particular, was incredibly helpful and responsive throughout.

Overall, we strongly recommend Acumen Collection for their excellent craftsmanship and outstanding customer service.

After a failure to deliver on the expected date when our very expensive table did arrive there were parts missing which meant it could not be assembled. 3 days later the parts arrived however they are either the wrong parts or the predilled threaded holes are in the wrong place. The table top also appears to be bowed so even if I were able to put it together there appears to be a major problem with it. Phone calls not returned, emails remain unanswered and one very disgruntled customer here. Very poor service.

Beautiful. As described. Good communication. Will definitely be ordering again!

Only 4 stars because initially the product we purchased came with some incorrect parts that meant a delay in assembly and initial disappointment.
The customer service on the other hand was wonderful, 5 stars.
As mentioned, we purchased a shelving unit and it was supplied with the wrong fixings which meant the shelves were not sturdy. We reached out to customer service and received a quick response and resolution. Amelia responded to our emails and quickly got to the bottom of the issue. Correct parts were issued and delivered. This has meant we could build the shelves which we are now very happy with.
We found Amelia to be kind and professional and very easy to deal with. We cannot fault the customer service.

We were kept informed about the progress of our table being made. We were given lots of updates which then moved onto delivery dates too. Our new table looks amazing and is very strong and sturdy and very good quality. We really are very happy with our new table

A wholesome company with great ethics and an eye for detail. My home office looks stunning, if I had more room… I’d buy more.

Lovely table, terrible customer service. I bought our table over 9 months ago. Really lovely table but have had an issue with it and still struggling to resolve a problem. Sent multiple photos as requested but now no reply to emails despite chasing multiple times over the last few months. Just hope you don't have any issues because they will never get resolved.