Acumen Collection Avaliações 

550
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We ordered a rustic spider leg dining table and are very happy with the end result. It’s looks beautiful. Michael was a great help with contact and helping us achieve the perfect colour to match our c... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful company. Ordered a console table come absolutely nothing like photo on website. Complained and just got sent a little pot of clear wax and one sanding pad for an orbital sander. Do not waste you... Ver mais

Avaliado com 5 de um total de 5 estrelas

We recently ordered a rustic, chunky dining table for our new home. We were looking for something that would be a feature in the space and draw the eye, and Acumen delivered wonderfully. Our tab... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were attracted to the whole ethos of this sustainable Company. We eventually placed an order for two 60 cm rustic stools. The website provided clarity regarding lead times for delivery. They exc... Ver mais

Detalhes da empresa

  1. Loja de móveis rústicos
  2. também em
  3. Fabricante de Móveis
  4. Loja de Móveis
  5. Loja de móveis para escritório
  6. Loja de prateleiras

Escrito pela empresa

Acumen Collection is based on the idea that furniture should both be available in the exact size and finish you need whilst being sustainably conscious of our environment. Acumen Collection's range of furniture and homeware products give rustic or industrial charm to your home and perfectly match any individual interior decoration/personality. Acumen Collection believes in supporting the UK SME economy. As well as producing products in their own Timber workshop and welding room they out source some of their manufacturing to highly skilled workshops in the UK. This Cumbrian based design and manufacture company believes that design and functionality go hand in hand. Thats why Acumen Collection offers you durable high quality furniture and homewares that will last a lifetime. At Acumen Collection you fill find a large selection of shelving, home office, dining and other general purpose furniture for around your home. The product catalogue is evolving and will grow as they continue to service their market.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

550 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 45% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(550)

123 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Lovely little stool

I'm very happy with the stool and the service at Acumen. It was a bit lighter than I expected but it's still very nicely made and will look great in the bathroom. It's solidly made and I feel built to last.

6 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delayed but worth the wait!

Our item ran late (3 weeks) but we were informed of the delay. Once we received, it was all worth the wait. Table is BEAUTIFUL and exactly what I was looking for. Anytime I reached out for assistance, my emails were answered timely (thanks, Emilia!)

30 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really happy with my purchase of the…

Really happy with my purchase of the old barn stool , this is my second one of these , very rustic looking and perfect for a little side table .

29 de agosto de 2025
Avaliação não solicitada
logotipo da Acumen Collection

Resposta da Acumen Collection

Hi Sonya

Thank you for coming back for a second barn stool! We’re delighted you love the rustic look and that it works perfectly as a little side table.

Kind Regards,
Acumen Collection Team

Avaliado com 1 de um total de 5 estrelas

Damaged product, slow production, poor customer service.

Table arrived 2 weeks late and damaged. I had to wait in, repackage it and get it collected for repair. When asked how they would compensate me for 3 weeks without a table, the response was that there was none because the repair was enough!! Comms have been awful, unless I chase them I get no response at all. AVOID AVOID AVOID. The product arrived damaged and they don’t care about customer service.

*Follow up* I got a call from the owner of the company accepting that comms have been poor, explaining that he didn’t think the table was damaged and how rustic wood is imperfect. It had a huge dent in it, I don’t think that’s part of the ‘rustic’ look. Asked to remove the 1 star review, I declined at which point he became quite irate and I hung up as I don’t need more of my time wasted.

Perhaps I am an anomaly and most people are happy with their orders and the service received….I just want the table back so I can cover it up and never deal with this company again.

I have had a text and a what’s app message from the owner saying my review is inaccurate because he was trying to “humanise” the conversation. This is because I finally received a call from this company. I’ve been made to feel that an explanation and an undamaged product are a privilege….when really it’s the bare minimum. I was told that items can arrive 2 weeks late as it’s in their Ts and Cs…it isn’t highlighted though. So be careful. It was clear all he wanted to do on the call was try and convince me to edit this review. As a positive I managed to arrange a suitable date for delivery with the owner. That is the only positive I can give.

I’ve asked for contact to cease now and I’m hoping it does.

27 de agosto de 2025
Avaliação não solicitada
logotipo da Acumen Collection

Resposta da Acumen Collection

Dear Donya,

We are sorry for the frustration this order has caused you, and we accept that our communication could have been better.

To clarify for other readers:

The table was produced on time but delayed by one week in finishing due to reduced workshop staffing during the summer holiday period.

The damage occurred during courier transit, which unfortunately is outside of our control.

Our standard process for minor transit marks is to supply a wax care kit that usually restores the surface completely. However, in this case we immediately arranged a full collection and professional refinishing in our workshop at no cost.

A redelivery date has been confirmed with you for this week.

We regret that this experience has not met your expectations, but we want to reassure future customers that when issues do occur, we follow due process and, where appropriate, go beyond it to put things right.

Kind regards,
Michael
Owner, Acumen Collection

Avaliado com 5 de um total de 5 estrelas

Good experience so far

Good experience so far

3 de junho de 2025
logotipo da Acumen Collection

Resposta da Acumen Collection

Hi Enid,

We appreciate your feedback! It’s great to know things are going well so far. We’ll keep working hard to ensure everything continues to meet your expectations.

Kind Regards
Acumen Collection Team

Avaliado com 5 de um total de 5 estrelas

Beautiful little stool

I’m very pleased with my little stool which is going to live in my new bathroom! The reclaimed wood is lovely and smooth and the wood itself has a lovely grain. Delivery was prompt and it was well packaged for transit.

8 de agosto de 2025
Avaliação não solicitada
logotipo da Acumen Collection

Resposta da Acumen Collection

Hi Bea,

We’re so glad to hear you’re pleased with your stool and that it’s found the perfect home in your new bathroom. It’s wonderful to know you appreciate the smooth finish and natural grain of the reclaimed wood, and that delivery went smoothly too.

Kind Regards,
Acumen Collection Team

Avaliado com 5 de um total de 5 estrelas

Lovely table

Lovely table
Easy delivery’s

9 de maio de 2025
logotipo da Acumen Collection

Resposta da Acumen Collection

Hi there,
We’re delighted to hear you’re happy with your new table and that the delivery process went smoothly.

Kind Regards,
Acumen Collection Team

Avaliado com 4 de um total de 5 estrelas

Great Stool

Lovely stool, very happy with my purchase. Looks exactly how it appears on the website. Great in my bathroom.

4 de julho de 2025
Avaliação não solicitada
logotipo da Acumen Collection

Resposta da Acumen Collection

Hi Lisa,
Thank you for your review. We’re delighted your stool matches what you saw online and that it looks great in your bathroom.

Kind Regards,
Acumen Collection Team

Avaliado com 5 de um total de 5 estrelas

Beautiful 🤩

Beautifully made , beautiful to look at. Really pleased with the barn stalls. I bought the little one first off, but within days I ordered the bigger barn stall. They were delivered very well packed , and I had both within two weeks of ordering, looking stunning in my room . I love them , and have had compliments already on how fab they look. I will without a doubt buy again from Acumen. Great craftsmanship.

30 de junho de 2025
Avaliação não solicitada
logotipo da Acumen Collection

Resposta da Acumen Collection

Hi Carole,
We can’t thank you enough for your kind words. Hearing how much you love your barn stools — from the smaller one to adding the larger one — truly makes our day. We’re so glad they arrived quickly, safely, and look beautiful in your home. We’d be delighted to welcome you back any time.

Kind Regards,
Acumen Collection Team

Avaliado com 5 de um total de 5 estrelas

Fabulous stools!

I bought 2 stools from this company and they are beautiful! I love the simplicity of the construction and the fact that they are from reclaimed material. Beautifully made and I’ve had no end of comments about them.

17 de julho de 2025
Avaliação não solicitada
logotipo da Acumen Collection

Resposta da Acumen Collection

Hi Melanie,
Thank you for your lovely review. We’re so pleased you’re enjoying your stools and that the reclaimed materials and simple design have been appreciated. It’s wonderful to hear they’re already attracting compliments!

Kind Regards,
Acumen Collection Team

Avaliado com 5 de um total de 5 estrelas

Fantastic quality

Fantastic quality. Looks great. Would recommend it to anyone

19 de julho de 2025
Avaliação não solicitada
logotipo da Acumen Collection

Resposta da Acumen Collection

Hi Christopher,
Thank you for your lovely feedback. We’re so pleased you’re happy with the quality and look of your piece, and really appreciate your recommendation.

Kind Regards,
Acumen Collection Team

Avaliado com 5 de um total de 5 estrelas

Loved the reclaimed wooden stuff.

Loved the reclaimed wooden stuff.
Looks lovely where it stand on top of the stairs with a plant sitting on top.
This is my 2nd purchase.
Highly recommened.

19 de julho de 2025
Avaliação não solicitada
logotipo da Acumen Collection

Resposta da Acumen Collection

Hi Nichola,
Thank you for your continued support — it means so much that this is your second purchase with us. We’re delighted you love the reclaimed wood and that it looks perfect in your home. Your recommendation is greatly appreciated.

Kind Regards,
Acumen Collection Team

Avaliado com 5 de um total de 5 estrelas

Gorgeous stools

I really liked the idea of using reclaimed wood to make something new. We wanted a pair of unusual side tables for our living room. The stools are beautifully made. Really solid with real attention to detail in the construction. They look rustic but are finished with no rough edges. Ordering was incredibly easy. The stools arrived quickly and were really well packaged so no possibility of damage. Overall we couldn't be happier with the company, the ordering experience and most of all the stools themselves.

1 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The imperfections on my rustic stool…

The imperfections on my rustic stool are what make it perfect! Purposely chose this item from Acumen because they gave me the option to choose the exact item I wanted (as no two pieces are the same). The best thing about these rustic pieces is that there are no visible raw cuts, every edge looks as though it was created yonks ago! It was delivered within 3 working days from order placement. I am thrilled to bits 😄

14 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent products

Excellent products, excellent customer service, I had an issue with my order and the replacement brackets were sent via courier and arrived the next day !!!! I have ordered more shelves as I am so pleased with the shelves I have received !!!! Highly recommend

22 de abril de 2025

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