We as a family are extremely happy with how we have been helped by Adam Partridge Auctioneers. Emmeline was so lovely and advised really well on our whole Star Wars room. We obviously could have sold... Ver mais
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Veja o que dizem as avaliações
Making contact with the Ruislip branch of Adam Partridge for the first time proved to be helpful and rewarding. I found that the Office Manager put me at ease and I was able to negotiate on the purcha... Ver mais
Ask for a valuation and received a response requesting more information, I gave information and never did they contact me again??? Terrible service, I wanted them to sell my item for me, anyway I cho... Ver mais
A empresa respondeu
This was the second occasion I met Emmeline from the Liverpool Auction House at Wallasey Village Library for free valuations. I first met her last October at the same venue. Emmeline came to my hou... Ver mais
Detalhes da empresa
Escrito pela empresa
Adam Partridge is one of the UK’s best known antiques and fine art personalities, regularly appearing as an expert & auctioneer on TV including Flog It!,...
Informações de contato
Withyfold Drive, SK10 2BD, Macclesfield, Reino Unido
- 01625 431788
- macclesfield@adampartridge.co.uk
- adampartridge.co.uk
4,1
Muito Bom
156 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant customer service
Brilliant customer service! Very helpful and knowledgeable, quick to respond, and went above and beyond. I highly recommend this company!
7 de novembro de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
We truly appreciate your 5-star review, Julia. It’s always rewarding to hear that our efforts are making a difference, and we look forward to welcoming you back soon!
Execeptional
I recently had the pleasure of dealing with Ridley from AP Auctioneers and I must say, his exceptional service truly exceeded my expectations. Ridley is an absolutely amazing chap, and it was a delight dealing with him from the start. His professionalism and knowledge in the field are truly remarkable.
Ridley went above and beyond collecting my items on two different occasions, demonstrating his reliability and dedication to his work. His quick and efficient responses to emails were greatly appreciated, making the entire process smooth and stress-free.
I must also commend the entire team at AP Auctioneers, who clearly work together seamlessly to provide a top-notch service. It is evident that they are all dedicated to providing the best experience for their clients. I would not hesitate to recommend AP Auctioneers to anyone looking to sell.
I will definitely be using AP Auctioneers again in the future, thanks to Ridley's outstanding service. He truly is a star and I am grateful for his help.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Hi Jenna,
Thank you so much for your wonderful review.
We are delighted to hear that you had such a positive experience with us, and we’ll be sure to pass on your kind words to Ridley.
We look forward to assisting you again in the future!
Just to say a massive thank you to Adam…
Just to say a massive thank you to Adam at AP Liverpool. Have dealt with the company many times on a personal basis and always had a first class and friendly service. Had some dealings with AP on behalf of a local charity. Adam was extremely helpful, informative and,though professional in his dealings,still put everyone at ease in his approach. Thanks again Adam
7 de outubro de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Thank you for taking the time to leave such a glowing review. We’re thrilled to know that Adam could provide you with a memorable experience, and we look forward to helping you again.
Dreadful experience one of the most…
Dreadful experience one of the most dysfunctional auction houses
Added 60 lots to a sale all happily accepted including a £ 5/7k item ignored withdrawals and reserves , failed to donate unsold to charity , Called my entries carboot rubbish , charity shop rubbish and done that to others ,seems to have high turn over of staff who are non complimentary of the owner , avoid at all possible far better firms around
20 de outubro de 2023
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Dear Mr Shaw,
We understand that your review may have been prompted following the recent dismissal of the spurious court case you brought against us.
We are deeply disappointed to see these claims, which do not reflect the reality of your experience with us.
We take great pride in our commitment to professionalism and transparency, and the statements made in your review are simply not accurate.
At all times, we followed your instructions regarding withdrawals, reserves, and the sale of your items.
Furthermore, your consignments were processed in accordance with the same high standards we apply to all our clients, without the dismissive language you claim.
We also have a stable, knowledgeable team that is dedicated to delivering the best service to our clients, and we reject any implications otherwise.
We regret that you feel this way and would be happy to discuss any further concerns directly with you.
Kind regards,
Adam Partridge Auctioneers & Valuers.
Excellent service
Excellent service. Great communication with very friendly and helpful staff.
1 de outubro de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Thank you so much for your wonderful review, Carl. We’re delighted to hear that you had such a positive experience with us, and we’ll be sure to pass on your kind words to the team. We look forward to assisting you again in the future.
POTENTIAL BUYERS BEWARE ------purchased…
POTENTIAL BUYERS BEWARE ------purchased 2 lots described asyellow metal { my understanding is that this term is used to indicate unmarked gold} from the RUISLIP branch via online auction site only to discover on testing that both contained zero gold ---- raised it with auctioneer to be told you are on your own there is nothing we can do to help approx £800 loss for myself including over £300 in fees to the auction house VERY POOR SERVICE --- BE WARNED PS If you have read the response to this post from the auctioneer then be advised that this is a very selective edit of my correspondence and discussions with their representatives and whilst factually accurate does not represent fairly your stance in my opinion --- on the positive side i would like to put on record my thanks to the Cheshire saleroom manager who contacted me by telephone and dealt with my complaint in a most courteous and professional manner
7 de setembro de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Dear Mr. Black,
We understand that your review is based on your successful purchase of a brooch and a pair of earrings from our London Saleroom.
We take this opportunity to notify readers that your review is incorrect and incomplete.
Both lots were correctly described as "yellow metal," with no mention of "gold" in the descriptions. When you spoke with our National Manager, you stated that you had "made an assumption" that they were gold, an assumption that was incorrect.
Furthermore, you informed him that the description "had not intended to deceive," which is correct, as there was no deception.
The review is incomplete because it does not mention that the brooch and earrings were irrevocably damaged by yourself when they were broken down into their component parts. Items must be returned to us in the same condition in which they were purchased.
Therefore, your request to return the items was declined both because the description was accurate and because the items had been damaged after purchase.
We would also like to clarify that our colleague did not inform you that you are “on your own.”
Instead, the reason the items could not be returned was explained politely and thoroughly.
At Adam Partridge Auctioneers & Valuers, we are committed to providing clear descriptions and responsive customer service to support our buyers in making informed decisions.
We appreciate your understanding of our policies and commitment to accuracy, which help us maintain transparency for all our clients.
Kind regards,
Adam Partridge Auctioneers & Valuers
Poor service
Poor service. I put in my bid on-line, was the highest bidder, received an email to confirm, went to collect the item and was told it had gone to a lower bidder in the room......
16 de setembro de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Hello Annette,
We understand that your review is prompted by an honest error in executing your commission bid of £45 for a garden bench at our Devon Saleroom.
When this error came to light our team acknowledged this, apologised, and investigated if a solution could be sought for you. Unfortunately, despite exhaustive efforts, this could not be achieved.
Following your review, our National Manager spoke with you to understand your views and experience to ascertain if any additional support could be achieved. They investigated on your behalf and, unfortunately, arrived at the same conclusion.
The manager of the Devon Saleroom invited you to look at two other garden benches consigned for the following auction explaining that they would support you with this should one of these suit your needs.
You are of course most welcome to any of our salerooms in the future, and should any item be of interest we are more than happy to support you with your bids either in person or by commission.
Sincerely,
The Adam Partridge Team
Excellent service from AP Liverpool
Excellent service from AP Liverpool. I have bought from them a few times and it’s always been a great service.
A special mention to Jack for packaging my items so well.
Everyone I have dealt with has been helpful and polite. Highly recommend them.
12 de setembro de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
We’re so grateful for your kind words, Martine. We’ll be sure to pass along your feedback to Jack and look forward to assisting you in the future!
Terrific personal and professional…
Terrific personal and professional service from Ridley at Adam Partridge London, who recently travelled a distance to our Wimbledon home to take items (driving his van, like Dad, Adam) for his September sale. Ridley did a realistic valuation, managing expectations with courtesy and patience. Building the London arm of the UK-wide Adam Partridge business, Ridley's a young, rising star of the auction world - a chip off the old block but his own man. Will watch his progress with interest...
14 de agosto de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
We truly appreciate your 5-star review, Noelle. It’s always rewarding to hear that our efforts are making a difference. Your feedback has been shared with Ridley, and we look forward to welcoming you back soon.
Postage takes a long time to organise.
The sale was conducted efficiently enough. However:
I brought my items on day 1 of a 3 day sale. I received the invoice the day after the sale ended (i.e. day 4), then had to complete an online form for postage. Nothing for a further two days, when the postage quote arrived....effectively a week after the sale. The good Lord knows when I shall receive the goods!
Contrast that with another lot purchased on the same day (also a 3 day sale) from a different auction house. They rang me the same evening, I paid over the phone, and the goods were despatched the next day, arriving the day after.
19 de agosto de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Thank you for your review and feedback.
We are pleased to hear you found the sale process efficient but wanted to address the concerns you raised. We typically send invoices after the full auction ends to accommodate customers bidding throughout the event. However, you were welcome to request your invoice earlier if needed, which is something to consider for future sales.
Regarding your postage request, we received your form on Saturday 17th August (a non-working day), and provided your quote on Monday 19th August, the first working day following the auction. Your item was delivered on 21st August, just three working days after the auction concluded.
We understand the process felt lengthy, but we believe this timeline to be more than reasonable.
Thank you again for your feedback, and we hope to assist you in the future.
Adam Partridge Liverpool - fantastic staff
Contacted Adam Partridge Liverpool branch to ask for advice following my mum’s death. Spoke with Olly and Kath who who were so helpful, kind and knowledgeable. Can’t thank them enough for their advice. Would definitely recommend! Thank you, Liz M
15 de agosto de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Thank you for taking the time to leave such a positive review, Liz. We’re thrilled to know that our team could provide you with a memorable experience. Your comments have been shared with Olly, Kath ands the team at Liverpool, and we look forward to helping you again soon.
Excellent service
Excellent service from a first class auction house
7 de agosto de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Thank you so much for your wonderful review, Dr Ingold. We’re delighted to hear that you had such a positive experience with us, and we look forward to assisting you again in the future.
The efficiency was perfect and the…
The efficiency was perfect and the staff and auctioneers were great, thoroughly enjoyed our experience.
8 de agosto de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
We are grateful for your kind words, Elsie. Knowing that you enjoyed your experience makes all the hard work worthwhile. We look forward to assisting you in the future.
Amazing service
Fantastic auction house, we have been so impressed with the service. Very reasonable prices for postage. I was nervous as the items were delicate but beautifully and carefully packaged, a real joy to unwrap!
18 de julho de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Thank you for your wonderful review, Charlie. It’s fantastic to hear that our team was able to meet your expectations. We look forward to being able to help you again in the future!
Very pleased with this UK auction house :
Very pleased with this UK auction house :
rare items for my collection, at fair prices, compared to those found in my country (France), even having to add the 20% import VAT
shipping abroad provided (very careful wrapping)
Useful website
I am looking forward to winning collectables again !
9 de julho de 2024
Avaliação não solicitada
The professionalism of everyone from…
The professionalism of everyone from initial contact through to post sale. Special mention to Ed B who has been so very supportive helpful and honest in his responses to my various questions.
I would highly recommend this auction company if you are looking for a safe and reliable business to sell your collections.
My sincere thanks to all.
1 de julho de 2024
Avaliação não solicitada
Excellent "in house" shipping Service
Adam Partridge is a highly professional, highly reputable Auction House but what makes them extra special is their excellent in house postal/shipping service. The service I have received is swift, extremely well packed for fragile items and is good value for money. I would not hesitate to recommend.
17 de junho de 2024
Avaliação não solicitada
Excellent service
I recently sold some items through Adam Partridge Auctioneers and received excellent service. From initial contact through to final sale and payment I was kept fully informed of progress. Would definitely recommend and use again.
31 de maio de 2024
Avaliação não solicitada
I would recommend this auction house
I would recommend this auction house. I was absolutely satisfied with the service I received. I was impressed with the professionalism of Oliver Scott - his knowledge and approach was first class. I found the charges fair and reasonable. Al in
all a good organisation to deal with.
30 de abril de 2024
Avaliação não solicitada
Good Service 5 Star
I would like to thank Emma Pawsey for sorting thing out and posting my parcel in time for my exhibition.
I am really pleased with their service and will buy from them in the future. Thank you very much. Eileen
28 de maio de 2024
Avaliação não solicitada
Resposta da Adam Partridge Auctioneers & Valuers
Dear Eileen,
Thank you for your feedback.
We want to assure you that we do answer our phones. However, following a three-day auction and a Bank Holiday weekend, our small administration office was inundated with calls from hundreds of buyers and vendors. This likely caused some difficulty in reaching us on the first day back.
We strive to make the auction process as streamlined as possible for our customers.
We apologise for any issues you may have experienced with the payment link in the first instance; however, we can confirm that your payment link was sent, and this is the method by which you paid for your postage.
Receiving your postage quote on our first day back to work following the auction demonstrates our commitment to efficiency, especially considering the number of quotes requested.
I have requested for your delivery to be expedited, as soon as your item is prepared for despatch, you will receive the tracking information directly from DHL.
We appreciate your understanding and patience and, in the meantime, would request that you review your feedback and consider removing your comments.
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