Absolute garbage for customer service. The tour guide dismissed us and said to contact customer service who was also less than helpful. No refunds. PERIOD. $16160 ISK gone. 🖕🏼
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We have done 2 tours and can't recommend them enough. Northern lights our guide was brilliant, knew his stuff providing plenty of info and made an extremely cold night where you just have to wait arou... Ver mais
Absolute scam of a company! Clearly told me in an email that if I gave them 24 hours notice in writing I would be fully refunded for my tour that I eventually could not make, they are now choosing to... Ver mais
A empresa respondeu
Booked several tours in February 2020. Cancelled in April. Still waiting for full refunds. Parent company now says they won't refund until at least April 2021, but I'm guessing they will just extend... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more. We are a local Icelandic tour operator and o...
Informações de contato
Skutuvogur 2, 104, Reykjavík, Islândia
- +3545627000
- info@adventures.is
- adventures.is
2,7
Ruim
166 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Worth the 10 hour round trip drive.
Considering the month we were visiting and the nature of a changing climate, we were happy to just be walking on the glacier. This in itself was thrilling and humbling. The opportunity to see and move into actual ice caves and tunnels was incredible and exceeded expectations. Helga was lovely and really patient – we could have spent the whole day wandering around the landscape. Despite other tours, it never felt crowded or rushed. Great communication from the tour operator and the booking was easy to make. The meet point clearly signposted and the parking area easy to find.
4 de abril de 2023
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Ellie,
We want to extend our heartfelt gratitude for taking the time to share your positive experience with Arctic Adventures on Trustpilot! Your kind words truly brightened our day, and we're thrilled to hear that you had such a fantastic time on our glacier tour.
It's wonderful to know that walking on the glacier was both thrilling and humbling for you. We're delighted that the opportunity to explore actual ice caves and tunnels exceeded your expectations and left you with incredible memories to cherish. We'll be sure to pass on your compliments to Helga, who will be thrilled to hear that she made your experience even more enjoyable with her patience and warmth.
We're also pleased that you found our communication effective and the booking process easy. Providing a seamless and hassle-free experience is always our goal, and we're glad to hear that we met your expectations in this regard.
Your feedback is invaluable to us as we continually strive to improve our services and provide exceptional experiences for our guests. Rest assured that we will use your comments to further enhance our offerings.
If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at info@adventures.is. Our team is here to help and ensure that you have a seamless and enjoyable experience with us.
Once again, thank you for choosing Arctic Adventures, and we hope to welcome you back for more incredible adventures in the future!
Best regards,
Arctic Adventures team
We did the 6 day Iceland tour with our…
We did the 6 day Iceland tour with our guide, Diddi. Truly amazing experience overall. Highly recommend!
23 de março de 2023
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Judd,
Thank you so much for taking the time to share your positive experience with Arctic Adventures on Trustpilot! We're thrilled to hear that you had a truly amazing time on our 6-day Iceland tour with Diddi as your guide.
It's fantastic to know that you found the experience overall to be highly enjoyable and memorable. Diddi is indeed an exceptional guide, and we're delighted that he contributed to making your tour a remarkable one.
Your recommendation means the world to us, and we're grateful for your support. We take great pride in providing unforgettable experiences for our guests, and we're thrilled that we succeeded in doing so for you.
Your feedback is incredibly valuable to us as we continuously strive to enhance our services and ensure that every guest has a seamless and exceptional adventure with us.
If you have any further questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at info@adventures.is. Our team is here to help and ensure that you have a memorable and hassle-free experience with us.
Once again, thank you for choosing Arctic Adventures, and we hope to have the pleasure of welcoming you back for more incredible adventures in the future!
Best regards,
Arctic Adventures team
Super guide Hjalti Bjornsson!
Our guide Hjalti Bjornsson made our week on Iceland an experience that we will never forget. Thank you for everything, we will book with you again next time we come!
27 de março de 2023
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Dud,
Thank you very much for sharing your positive experience with Arctic Adventures on Trustpilot! We're thrilled to hear that Hjalti Bjornsson made your week in Iceland an unforgettable experience.
Hjalti is truly exceptional, and we're delighted to know that he provided you with such memorable moments during your tour. Your kind words mean a lot to us and will surely be passed along to Hjalti and our entire team.
We're honored to have earned your trust and loyalty, and we look forward to welcoming you back for another adventure with us on your next visit to Iceland!
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to help ensure that you have a fantastic and seamless experience with us.
Once again, thank you for choosing Arctic Adventures, and we can't wait to see you again soon!
Best regards,
Arctic Adventures team
Awful company
Awful company, worst tour of our lives and they refused to give us a refund after the worst experience we had. Disgraceful service! Find another tour group! Your welcome!
13 de março de 2023
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Stefani Pisano,
We are sorry to hear your experience with us has not been pleasant. We appreciate both positive and negative feedback, as it helps us grow and improve the quality of our products and services. We kindly ask you to forward more details on what has gone wrong to info@adventures.is.
We apologize for any inconvenience caused and look forward to hearing from you.
Terrible company to deal with
Terrible company to deal with. Cancelled out tour to dc plan wreck. £96 per person we paid and now they have the cheek to offer Expedia a £5.65 refund each for us. DO NOT deal with this company, they say when you’re in Iceland they will refund but they don’t and just cancel your trip. They will message on here saying to contact them but then knock you back because you booked with a third party.
27 de dezembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear John C,
We are sorry to hear your experience with us has not been pleasant. We appreciate both positive and negative feedback, as it helps us grow and improve the quality of our products and services. We kindly ask you to forward more details on what has gone wrong to info@adventures.is.
We apologize for any inconvenience caused and look forward to hearing from you.
Booked excursion through Expedia for…
Booked excursion through Expedia for the Dc Plane wreck trip 12 hours full day. We confirmed booking day before to be told the plane wreck part was cancelled but they would not allow us to cancel the tour. We got picked up at 8.20 and was told it may be cancelled the main part but we already new it was fully cancelled as we had been told by the lady on the phone. We spend 8 hours driving on the bus stopped at 2 waterfalls and the black sand beach. Now artic adventures are being very awkward about refunding for the majority of the tour. Only reason we booked this trip was for the dc plane wreck that’s what the whole tour was
Called. We not recommend to use artic adventures. The tour should have been called ride a bus and stop off petrol stations.
27 de dezembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Angry,
We are sorry to hear your experience with us has not been pleasant. We appreciate both positive and negative feedback, as it helps us grow and improve the quality of our products and services. We kindly ask you to forward more details on what has gone wrong to info@adventures.is.
We apologize for any inconvenience caused and look forward to hearing from you.
Une visite fantastique
L'ensemble de l'organisation et la visite étaient génial, impeccable. La prise en charge lors de notre arrivée était facile et le guide était parfait, il ne restait plus qu'à profiter. C'était une expérience exceptionnelle.
29 de novembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Thomas,
Thanks a lot for taking the time to leave us a great review. We are delighted to know that the tour went smoothly for you. It means the world to us that you have chosen to book an experience with our team. Thank you.
We are looking forward to your next visit. Let's explore more of Iceland together!
Greetings from Iceland.
We took two tours with Arctic…
We took two tours with Arctic Adventures. One to the Glacier for a walk, with stops on the way. The second the Katla Ice Cave.
The buses were on time, and comfortable. Drivers were friendly and informative. The walk on the glacier was great, despite the weather.
Katla Ice Cave was AMAZING. Tour guides were knowledgeable and helpful.
4 de dezembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Mark Noel,
Thanks a lot for taking the time to leave us a great review. We are delighted to know that the tour went smoothly for you. It means the world to us that you have chosen to book an experience with our team. Thank you.
We are looking forward to your next visit. Let's explore more of Iceland together!
Greetings from Iceland.
Poor value.
OK so you can't change the weather but nothing was added to make this trip memorable or value for money on a foggy and rainy day . A full day travel to do about half an hour around a track on a snow mobile. Ice cave shut and nothing else offered in replacement. No banter to relieve boredom of a grey day on bus. Me and my 2 sons. £1000. Not good value for a bucket list trip. Wrote to them with comments No reply. Fortunately the rest of our holiday has been fantastic. I am not a complainer but what was supposed to be the highlight of the trip was the low point.
2 de dezembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Ann,
We are so sorry to hear your experience with us has not been a pleasant one. We do appreciate both positive and negative feedback, as it helps us grow and improve the quality of our products and services. We kindly ask you to forward more details on what has gone wrong to info@adventures.is
We apologize for any inconvenience caused and are looking forward to hearing from you.
Great guides
Guides were so kind and friendly! They took photos of us and explained so many facts about the glacier!!
23 de novembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Mireia Gz M,
Thank you so much for this great 5-star review! We are delighted to know that you had a great time with us.
We hope to have you back soon for another memorable adventure!
Warm wishes from Iceland.
Just 2 things !!
8 day ultimate tour. Just 2 observations :
1. Do this immediately
2. Ask for Adolf to be your guide - top bloke 👏🏻
Cannot fault anything. We’ll be back 👍🏻
7 de novembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Marcus,
Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us. We hope to have you back soon so we can explore more together!
Greetings from Iceland.
The Ice Cave tour was amazing!!
The Ice Cave tour was amazing!!! Tom (tour guide) was incredible! He provided the tour with so many facts about Iceland and the glacier we hiked (which I didn't expect doing, but it was worth it).
I highly recommend anyone going to Iceland to book with Adventure.is, Ice Cave Tour, and ask for Tom. You will not be disappointed.
12 de novembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Joann,
Thanks a lot for taking the time to leave us a great review. It’s lovely to know that the tour went smoothly for you. A special thank you for mentioning our excellent guide. We are sure he will be pleased to read this. It means the world to us that you have chosen to book an experience with our team.
Greetings from Iceland.
The guides were very good
The guides were very good, knowledgable and funny! The glacier is stunning, as are the caves.
The glacier is retreating rapidly so it took a lot longer to get to than I had thought, 1h by the time we arrived.
The truck was awesome, but some aircon or ventilation to the back seats, along with an small speaker so you could hear the guide properly would make a significant difference for those at the back.
Overall, if you haven’t been into the glacier then I would recommend, tho I would prob check out the other tours at the larger glacier further east if time on your trip allows it.
4 de novembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Adam,
Thanks a lot for taking the time to share your feedback. We are glad to know you had a great time with us. We hope to have you back soon for more memorable adventures!
Warm wishes from Iceland.
Amazing company!
Excellent communication from the start. Always answered queries promptly. We had a great feeling about this company from the start.
We booked a glacier walk and the Silfra snorkeling. Both trips were incredible and we have memories to last a lifetime. Thank you.
26 de outubro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Claire,
Thanks a lot for taking the time to share your feedback. We are glad to know you had a great time with us. We hope to have you back soon for more memorable adventures!
Warm wishes from Iceland.
Incredible 6 day tour in Iceland, highly recommended!!
This tour exceeded my expectations. I loved every moment and I strongly recommend it.
Iceland is truly an amazing place to visit but our guide Vjeran really made the difference.
I am a solo traveller and I was part of a 15 people group of all ages and nationalities. Although we had different abilities, Vjeran made sure we all experienced the excursion/hike/activities and I can honestly say I could have not been happier with my group!
Vjeran’s knowledge and passion is the key to such a successful tour. He is emphatic, energetic, he really is a people’s person and I am very grateful to have been part of this tour.
This tour has given me a chance to meet amazing people and do so many activities: hikes, whale watching, ice cave. I have also been blessed by the Northern Lights 3 times!
I felt safe, entertained and I do feel like I have seen so much of this beautiful country.
21 de outubro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Ramona,
Thank you for this wonderful review. We are very happy to know you had a great time. Thank you for sharing your experience with us and the community. We can't wait for you to come back and have another great adventure!
Warm wishes from Iceland.
Experienced and helpful guides
Experienced and helpful guides, who were knowledgeable about the site. Preparations were in place for young children to participate.
23 de outubro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Avid,
Thanks a lot for taking the time to leave us a great review. It’s wonderful to know that the tour went smoothly for you. It means the world to us that you have chosen to book an experience with our team.
Warm wishes from Iceland.
I have wonderful vacation with Arctic…
I have wonderful vacation with Arctic Adventure. They are professional and well-experienced. Highly recommended.
10 de outubro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Zoya,
Thank you for this wonderful review. We are very happy to know you had a great time. Thank you for sharing your experience with us and the community. We can't wait for you to come back and have another great adventure!
Warm wishes from Iceland.
Nette Crew
Nette Crew, man bekommt einen warmen Overall so dass es einem nicht kalt wird. Gruppengröße super, so dass es für jeden genügend Platz gibt.
20 de outubro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Angelique,
Thank you for this wonderful review. We are very happy to know you had a great time. Thank you for sharing your experience with us and the community. We can't wait for you to come back and have another great adventure!
Warm wishes from Iceland.
We did the Ice Lagoon Adventure Tour…
We did the Ice Lagoon Adventure Tour (zodiac boat tour of Glacier Lagoon) in Jokulsarlon in early September and it was amazing. Tamara was our guide and she was was wonderful, so knowledgeable and fun. She shared a lot of interesting insights about the science, history, geology and physics behind the glaciers, the ice and climate change. We also appreciated how Tamara looked at the ice sculptures with an artist's eye. Her passion for the ice and the environment was infectious.
7 de setembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Elinor,
Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Tamara will be absolutely delighted to read this!
It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!
Warm wishes from Iceland.
River Rafting with Arctic Rafting
I booked an afternoon of river fun rafting with Arctic Rafting. I was on a cruise ship that arrived into Reykjavik at 1200 and was picked up at the port. The process was smooth and the bus driver very friendly. It was over an hour to get to the Arctic Rafting Centre, but the hosts were brilliant, almost all kit is provided - if you have a rash vest then take one - and I waterproofed my phone for a small fee, which meant I could take pictures. The event itself was fun and about the right length. There was time for a beer and hot tub afterwards before I was taken back to port. Great people, very friendly, would definitely recommend if you are visiting Iceland
5 de setembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear CHC,
Thank you for this wonderful review. We are very happy to know you had a great time. Thank you for sharing your experience with us and the community. We can't wait for you to come back and have another great adventure!
Warm wishes from Iceland.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.