Absolute garbage for customer service. The tour guide dismissed us and said to contact customer service who was also less than helpful. No refunds. PERIOD. $16160 ISK gone. 🖕🏼
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Veja o que dizem as avaliações
We have done 2 tours and can't recommend them enough. Northern lights our guide was brilliant, knew his stuff providing plenty of info and made an extremely cold night where you just have to wait arou... Ver mais
Absolute scam of a company! Clearly told me in an email that if I gave them 24 hours notice in writing I would be fully refunded for my tour that I eventually could not make, they are now choosing to... Ver mais
A empresa respondeu
Booked several tours in February 2020. Cancelled in April. Still waiting for full refunds. Parent company now says they won't refund until at least April 2021, but I'm guessing they will just extend... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more. We are a local Icelandic tour operator and o...
Informações de contato
Skutuvogur 2, 104, Reykjavík, Islândia
- +3545627000
- info@adventures.is
- adventures.is
2,7
Ruim
166 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really fun and interesting experience on the glacier
Really well organised walk on the glacier with a very interesting and fun guide, Thomas, who clearly had a lot of experience. I would recommend this tour to anybody who would like to walk on and learn more about glaciers.
11 de setembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Francesca,
Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us and our amazing guide Thomas. We hope to have you back soon so we could explore more of Iceland together!
Greetings from Iceland.
Recommended!
A very nice tour company in Iceland. Tour guides are very professional & gave very in-depth insights, but at the same time it does not feel like going to history classes. Recommended!
6 de setembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Nathaniel,
Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guides. They will be absolutely delighted to read this!
It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!
Warm wishes from Iceland.
We have loved the tour!
We have loved the tour. The guide was very cool and good informed. She told us a lot of interesting things of Iceland. She spoke a lot on the tour, which makes the tour more pleasant.
1 de setembro de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Claudia,
Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure she will be very happy to read your review.
Looking forward to your next visit. Let's explore more of Iceland together!
Warm wishes from Iceland.
Bella esperienza
Bella esperienza, pensavo alla solita escursione turistica invece i ragazzi sono bravi e competenti. Il ghiacciaio ovviamente non viene scalato ma si sale su una delle lingue ma è sufficiente per una bellissima esperienza. La rifarei.
22 de agosto de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Pietro,
Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us. We hope to have you back soon so we could explore more of Iceland together!
Greetings from Iceland.
Good fun in the snowmobile
14 de agosto de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Amy,
Thanks a lot for taking the time to share your feedback. We are glad to know you had a great time with us. We hope to have you back soon for more memorable adventures!
Warm wishes from Iceland.
Very bad experience
11 de agosto de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Islam,
Thank you so much for taking time to share your feedback. We are always striving to imporve our products and services therefore we kindly ask you to send us more details on what exactly went wrong. Please send us your feedback to info@adventures.is
We are looking forward to hearing from you.
Great trip and a great guide.
Great trip and a great guide.
Highly recommended
9 de agosto de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Richard,
Thank you for this wonderful review. We are very happy to know you had a great time. Thank you for sharing your experience with us and the community. We can't wait for you to come back and have another great adventure!
Warm wishes from Iceland.
A country's worth of adventures packing into 8 days!
My wife and I took part in Arctic Adventures' 8-day Heavy Hitter tour; and it was amazing! Every day brought something incredible to see from stunning lavascapes and glacier walks to powerful waterfalls to nesting puffins to relaxing natural spas. It was a whirlwind experience; and you are on the go for most of the time (hey- you can sleep when you're dead). Bring your sense of adventure, warm waterproof clothing, and an eye mask.
We had 3 driver/guides during the tour (all of which were great). Diddy (a.k.a. The Serial Killer) was our guide for the first 6 days. He was so patient and helpful with everyone on this small group tour. He started feeling like a member of the family. Benny was our guide for the Snaefellsness peninsula, and he was pleasant and informative. Christian was our guide for the highlands tour (via raised Ford Excursion). He was so personable and flexible- making small itinerary changes based on the group's needs.
All in all, it was money well-spent (and saved us the stress of navigating the island ourselves). We highly recommend the tour.
5 de agosto de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Allan Family,
Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Diddi will be absolutely delighted to read this!
It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!
Warm wishes from Iceland.
Took the 4 hour glacier hike and…
Took the 4 hour glacier hike and appreciated that we were split into smaller groups. A fantastic experience with knowledgeable guides!
2 de agosto de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Katie,
Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us. We hope to have you back soon so we could explore more of Iceland together!
Greetings from Iceland.
Very professional and knowledgeable…
Very professional and knowledgeable guide this tour is very good if you like to see the many views of Iceland. We liked every single day. Probably one more day and a visit to a Vulcan could enhance the trip more.
Also accommodations were decent and clean.
29 de julho de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Alessandro,
Thank you for this wonderful review. We are very happy to know you had a great time. Thank you for sharing your experience with us and the community. We can't wait for you to come back and have another great adventure!
Warm wishes from Iceland.
Glacier Hike
Signed up for glacier hike and our guide Fergus was awesome. He was funny and kept the group entertained while at the same time making sure everyone was safe during our hike.
26 de julho de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Kathleen,
Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Fergus will be very happy to read your review.
Looking forward to your next visit. Let's explore more of Iceland together!
Warm wishes from Iceland.
Incredible experience
Incredible experience! Big thanks to Marcelo for making the snorkelling adventure such an amazing experience!
23 de julho de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Prem Desai,
Thank you so much for taking the time to share this 5-star review with our team and our wonderful guide Marcelo! We are happy you have enjoyed your time with us. We hope to have you back soon so we could explore more of Iceland together!
Greetings from Iceland.
Resposta de Arctic Adventures
Dear Phyl,
Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Siggi will be very happy to read your review.
Looking forward to your next visit. Let's explore more of Iceland together!
Warm wishes from Iceland.
Three great excursions with Arctic Adventures in Iceland
We went on three great excursions with Arctic Adventures in Iceland and loved it!
However, the Landmannalauger Hike was a bit more extreme and more like mountain climbing than what we anticipated. If you are a bit afraid of heights like me, I would suggest going on a different, more easy hike :)
The guides were lovely on all three trips, and they also helped the ones of us who were a bit slow and afraid on the hike which I really appreciated.
16 de julho de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Celina,
Thank you so much for taking the time to share this 5-star review with our team! We are happy you have enjoyed your time with us. We hope to have you back soon so we could explore more of Iceland together!
Greetings from Iceland.
Six Day Island Tour - and Super-Nick!
Did the 6-day island tour with guide Nick Reeves. The only thing that compared to the beauty of the country was Nick himself. Honest, passionate and open. Clearly in his own love affair with the country and it’s people. This was my tenth visit to Iceland and by far my best experience. I’ve been a long time loyal user of Arctic Adventures and will continue to be in future.
See you all soon! Play Ja Ja Ding Dong…
6 de julho de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Chris,
Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Nick will be absolutely delighted to read this!
It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!
Warm wishes from Iceland.
Spectacular
The day was long but we didn’t really feel it. The hike was spectacular. Enrique not an Iceland native was tour guide, he was very in-informative & fun. The hot spring after was crazy as it was very much in the wild but I got in for the experience. Overall a great day!
3 de julho de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Hazel,
Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Enrique will be very happy to read your review.
Looking forward to your next visit. Let's explore more of Iceland together!
Warm wishes from Iceland.
This was a great walk on the classic trail
This was a great walk on the classic trail with great variety of landscape and terrain: mountains, glacial and river plains, flowery woods and snow fields. Weather to match: sun, wind, snow and rain but always impressive and beautiful. Excellent guide, Arnithor looked after us well and gave us the flexibility to walk as we preferred. The huts were warm and well appointed: nightly visits to the facilities in another hut meant a chance to see 24 hour daylight! After the main trail, some excellent walking up to the heights and down to the river again. An excellent tour. One item worth bringing in addition to those recommended are binoculars.
3 de julho de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Chris,
Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Arnithor will be absolutely delighted to read this!
It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!
Warm wishes from Iceland.
Glacial Wonders
Myself and 2 friends booked the Glacial Wonders trip which was 4 hrs long.
Our guide Wojciech was absolutely brilliant, he guided the trek at a perfect pace and ensured everyone was safe and looked after well.
The trip itself was beautiful, the initial walk to the glacier was scenic and once we got onto the glacier it was even more beautiful.
It's the perfect trek for a taster and also if you're tight on time.
16 de junho de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Sonia,
Thanks a lot for taking the time to leave us this wonderful review. We are delighted to hear the tour went smoothly for you. A special thank you for all of the amazing compliments to our guide. Wojciech will be absolutely delighted to read this!
It means the world to us that you have chosen to book an experience with our team. We are looking forward to seeing you again on one of our tours sometime in the near future!
Warm wishes from Iceland.
The overall experience was excellent!
The overall experience was excellent, from pick up to drop off. The hotels were we stayed were really good, with a nice view. The food at the hotels was great. Our tour guide, Sindri, was very kind and knowing. At the end of the tour, he also shared with us some nice icelandic music. My only complain is the bus, I would like to be more space inside. I'm hoping to take the same tour again, but on winter.
16 de junho de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Felipe,
Thank you so much for your feedback! We are really glad you enjoyed the tour. A special thank you for mentioning and complimenting our amazing guide. We are sure Sindri will be very happy to read your review.
Looking forward to your next visit. Let's explore more of Iceland together!
Warm wishes from Iceland.
4.5 stars excellent adventure
4.5 stars. Amazing 7 days. We had a different guide on day 7 for the Snaefellsness Peninsula, but both guides Gunni and Bjorn were fantastic. The glacier hike will be a standout moment forever. My biggest want was more time at some of the stops, but given how packed most of our days were, it’s understandable and has made me already consider my next trip back, where I can plan things based off of what I have already seen me done. This is an excellent overview and highlight of the Icelandic wonders. Our group of 18 was a great mix of people from around the world, who were game to try most anything, even the fermented shark!
8 de junho de 2022
Avaliação não solicitada
Resposta de Arctic Adventures
Dear Alisa,
Thanks a lot for taking the time to leave us a great review. It’s wonderful to know that the tour went smoothly for you. A special thank you for complimenting our guides. We are truly proud and lucky to have both of them on our team. It means the world to us that you have chosen to book an experience with our team.
Warm wishes from Iceland!
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