AeonFly, Inc Avaliações 49

Surface Pro X case non-existent.

I wasn't going to write a review, but just quietly go elsewhere for what I needed. However, I have been repeatedly asked to leave a positive review. My review is neutral.

I was looking for a Surface Pro X case (they are hard to find if you don't want the portfolio type). I found the very thing I was looking for here on Aeonfly. The same day my order was confirmed (1/7/2026), I received a call saying that they didn't have the case I ordered, they had one with a pen. To clarify, I asked if the only difference between the the case I ordered and the one they have in stock was that it comes with a pen?! The response was yes, so I said that was fine.

What I received was a case for Surface Pro 4, 5, 6, & 7. Not for a Pro X. And no, no pen was included. Clearly something was not understood on either end. So, I reached out via chat on the website (1/13/2026) to let them know they sent the wrong one. I was asked to provide photos via email. I took photos and explained that the case doesn't work with my computer.

Back and forth through email, I had to explain the differences between the Surface Pro X and the Surface Pros (4, 5 6, and 7) that are supposed to fit the case. I also had to explain that there was no such thing as a Surface Pro X 4. I was told that, per the manufacturer's recommendation, this case was a suitable replacement. I had to do the legwork to show photos and web links of reviews comparing the Surface Pro X and the Surface Pro 4 before Barry could finally understand that the case was not a suitable recommendation as it was completely unusable (1/15/2026).

I was told that he would issue an RMA so that I may return the case. I waited a week before reaching out to ask whether the RMA was coming to my mailing address or my email (1/22/2026). I had to wait another day for him to get back to me.

When he called me the next day, I was told that I could keep the case and they would issue me 50% of my money back. If they were to create an RMA, it would take some time to receive a refund (as they would have to receive it back first and also deduct for their restocking fee). I took the offer for half a refund as I didn't want to deal with them anymore at this point.

I have to say, that Barry has been polite in the exchanges. That made it easier to maintain patience with him even when I was getting a little frustrated with all the back-and-forth emails. I also received a little bit more than 50% of my money back (including taxes and shipping). I would like to think that as long as there was no issue with me receiving the correct item, I would have a much more positive review to share.

The shipping/ delivery experience was really bad. A week late from when we were told we were suppose to receive our order. Had to deal with multiple freight vendors to locate our order. We were given the run around for a week.

Helpful and communication wise very friendly fast delivery service reliable

They sold a used headset that had prior damage marketed as brand new on there website

Great communication, fast shipping, exactly what I ordered.

Friendly, knowledgeable. Great pricing.

This was my first order from AeonFly. I'd never heard of them, but they had a hard-to-find discontinued item listed, and so I gave them a shot. The item arrived on-time and was carefully packaged. I'm happy. AeonFly is legit.

Company had good communications, which is what anyone would ask for in customer service. They were professional, quick to reply and made sure everything was taken care of

Made purchase, next day order was cancelled, they claimed it was out of stock, strangely they updated their website advertisement the same day they cancelled my order with "In Stock Call For Price". Unlawful & predatory business practices. A complaint has been filed with BBB and Attorney Generals Office.

I got help quickly from Hanifa Anum. Everything went well with the order.

Perfect business knows how to communicate responses fast and fast delivery will be a returning customer

Great customer service

The cable I ordered was no longer in stock. I was contacted to let me know and a comparable cable was suggested as a replacement if I wanted to proceed with the order. When there was an issue with my delivery address, I was also contacted. I appreciated being kept in the loop throughout the entire process.

I highly recommend AeonFly based on this experience. When things don't go smoothly is when a company can make or break, and they delivered 100%.

Fast communication in order to get all the quotes and documents we required for purchase. Constant communication during shipping process including follow-up confirmation that package arrived. Very helpful and greatly appreciated!

The unit has perfect parameters for my needs.

This brand was incredibly helpful with my package. After they shipped it, I realized I no longer needed the motherboard. When it arrived, I had to cover the return shipping myself. I wish they offered a prepaid shipping label for returns (Hence why I’m giving it 4 stars). Once I sent it back and it reached their facility, I received my refund quickly and without any hassle. While I cannot speak to the condition of the item itself since I never opened the box, their customer support was truly outstanding.

They had the correct product that we needed and were very helpful. Highly Recommend.

Listed an item at retail, was out of stock, and then decided to call and have the audacity to say "we made a mistake can we charge you an extra 80% because we need to order new stock"