Aerless Avaliações 

411
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Does what it's supposed to do. Nice little waterproof vacuum bag that will help me squeeze more clothes into my luggage. A big point I've noticed is that the aerless vacuum works on other brand vacu... Ver mais

Avaliado com 5 de um total de 5 estrelas

This a such an amazing buy! Thank you! As a flight attendant, I use this bag every day!! I had an issue with the 2nd bag and the customer service took care of it right away. Typically at other compani... Ver mais

Avaliado com 1 de um total de 5 estrelas

Horrible customer service. I absolutely hate doing business with companies that market as a US based business but are actually overseas. The product is not the quality advertised. You can... Ver mais

Avaliado com 5 de um total de 5 estrelas

While I did encounter an issue with my order, their customer service team resolved it quickly and professionally. They offer 24/7 responsive support, and they truly stood by their guarantee. It’s rare... Ver mais


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

411 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 44% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(411)

393 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

2 weeks and the order has not shipped

2 weeks and the order has not shipped! Wrote to their customer service 3 days ago and they said it was "on the way" and to expect it in 7-10 days. Well, 3 days after that reply, it is still sitting in their warehouse! NEVER AGAIN! TERRIBLE!

19 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I did not receive the pump with my…

I did not receive the pump with my order and they were very prompt in responding to me and sending me the pumps. Have no t used the bags yet but can’t wait to next time I travel.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thanks so much for your review!

We’re glad we could resolve that quickly for you and really appreciate you taking the time to share. Hope you enjoy using the bags on your next trip!

Avaliado com 5 de um total de 5 estrelas

These bags worked great wish I’d gotten more.

I bought 4 bags plus pump before Christmas and was very pleased when we tested them upon arrival. Just used them for my vacation and I am even more pleased with the quality and efficiency. Plus I was prepared to have to iron some of my clothes but when I opened the bag I found they weren’t creased as I expected when I opened them. The bags helped with weight distribution and found it best to deflate them in the suitcase so they fit the space.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you so much for your review!

We’re really glad to hear you had such a great experience using the bags on your trip and that everything worked as expected. Appreciate you taking the time to share!

Avaliado com 5 de um total de 5 estrelas

Customer Service!

Purchased this product for upcoming travel and also gave as gifts. We are extremely happy with the bags. We had one issue as we ordered too many pumps and there was no problem working with the customer service team to get a refund.

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thanks so much for your review!

We’re really glad to hear you’re happy with the bags and that our team could assist you smoothly with the refund. Appreciate you taking the time to share your experience!

Avaliado com 2 de um total de 5 estrelas

shipping delay and poor return practices.


We placed an order in early December for a planned trip at the end of the year. Receiving no indication of the product having been shipped, we finally ordered a cheaper alternative from a competitor. When we returned home after the new year, the Aerless product finally arrived. Trying to immediately return the product, there was no process to complete an easy return (phone/email). Going online, I finally located a process for returns. Twice we received ‘discount’ email offers to keep the product in response to my return request. After my third email, I finally received a return shipping voucher which required me to pay insured Returns costs!
I have now received my full refund from the seller; and also very frustrated with the shipping delay and the absurdly cumbersome return practices.
Though we cannot comment on the quality of the Aerless product, we found the less expensive alternative satisfactory.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

We’re really sorry for the experience you had — especially with the delivery delay and the return process. We completely understand how frustrating that must have been.

We’re glad to see that your refund has now been completed, but we sincerely apologize for how this was handled. This is not the experience we aim to provide, and we’re reviewing this internally to improve both our shipping and returns process moving forward.

Thank you for taking the time to share your feedback.

Avaliado com 5 de um total de 5 estrelas

Amazing products

Amazing products

14 de novembro de 2025
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you so much for your review! We really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Space saver in a kit

Ordered the vacuum bag kit for an upcoming holiday and to manage a family of five. Came across this brand while looking at others and thought I'd give it a go. Good thing I did as we did our first family trip for Aus day and made packing a breeze. Going to order more for our upcoming overseas trip so looking forward to it.

23 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you so much for your review!

We’re glad to hear the bags made your family trip easier and that you’re planning to use them again. Really appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Aerless compressed bag is of good…

Aerless compressed bag is of good quality and compressed the bags effortlessly. Would highly recommend this product.

24 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you so much for your review! We’re glad to hear everything worked well and really appreciate the recommendation.

Avaliado com 5 de um total de 5 estrelas

Really easy to use vacuum bags

Really easy to use vacuum bags! Makes packing fun and effortless. Sleek design and it fits a lot!

25 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you so much for your review!

We’re glad to hear you’re enjoying how easy they are to use — and that they’re making packing a bit more fun too.

Appreciate you sharing your experience!

Avaliado com 3 de um total de 5 estrelas

Don’t be in a rush to receive. Express shipping is fake news.

I ordered with express shipping. It didn’t show up on time for my trip. Nonetheless I kept them and am using them now. I like the bags they work well. They look good and seem sturdy. The pump is strong and works well. However the pump turns on in my bag from time to time which is annoying.

13 de dezembro de 2025
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you so much for your review!

We’re glad to hear you’re enjoying the bags and the pump overall. We’re also sorry about the delivery timing and the issue you mentioned — we really appreciate you sharing that feedback as it helps us improve.

Avaliado com 1 de um total de 5 estrelas

Long shipping times and terrible return policy

I ordered from them in early December for a Christmas present and it two three weeks to arrive and ended up being late to give as a gift. Upon trying to return it, I was offered a nominal discount to keep the items instead of returning them, which I did not accept. After multiple emails, they finally sent me a shipping label, but at no time indicated that it would cost me $25 to return the items. They simply charged my credit card without my authorization. I can't speak to the quality of the products as I never used them, but their shipping times and return policy are awful and I would not recommend them for that reason.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

We’re truly sorry for the experience you had — especially with the delays and the confusion around the return process.

Your order has now been refunded, and we apologize for how this situation was handled. We appreciate your feedback and are using it to improve going forward.

Avaliado com 1 de um total de 5 estrelas

Refund not received

I ordered this product before Christmas. I have not received it. I contacted them and was given a choice to have it resent or get a refund. I chose to have it resent. Per the emails that followed I did not order the vacuum piece and they were willing to send it for free as long as I left a review. I explained that I had not used the product and could not leave an honest review so I asked for my money back last week. I have not heard from them since nor have I received my money back nor have I received the product.

20 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

We’re really sorry for the experience you’ve had — especially the delays and the lack of follow-up.

Your order has now been refunded, and we sincerely apologize for how this was handled. That’s not the level of service we aim to provide.

We appreciate you bringing this to our attention and are reviewing this internally to make sure situations like this are handled more clearly and promptly going forward.

Avaliado com 4 de um total de 5 estrelas

Helpful for winter travel essentials

Very useful to pack bulky sweaters in my carry on! Easy to use and efficient.

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you so much for your review!

We’re glad to hear the bags are helping with packing bulkier items — that’s exactly what they’re designed for.

Appreciate you sharing your experience!

Avaliado com 5 de um total de 5 estrelas

Trip after Christmas

Trip after Christmas. We didn’t want to check any bags. I always take my pillow with me. Used the Aerless system and it really works to create space. Left room to bring home some shells & souvenirs from our trip.

25 de dezembro de 2025
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you so much for your review!

We’re glad to hear the bags helped you travel light and still bring a few extras back home — that’s exactly what they’re designed for.

Appreciate you sharing your experience!

Avaliado com 5 de um total de 5 estrelas

Upmarket packing cubes!!

These are great bags that you can pack and then suck out the air with a compact battery pump. They’re like upmarket packing cubes, except they’re not a cube they’re oblong but they’re a fab idea. The zip is quite stiff so you have to be prepared to give it a good pull but I guess it needs to be so that the air doesn’t escape! I ordered two sets by mistake so I got these at a reduced price in exchange for a review - good deal for me and hopefully for them too!

18 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thanks so much for your review!

We’re really glad to hear you’re enjoying the bags and appreciate your feedback as well. It means a lot that you took the time to share your experience.

Avaliado com 1 de um total de 5 estrelas

I am trying to return the packing bags……

I am trying to return the packing bags… I have requested a return label three times and keep getting the runaround! I would never buy from this company again! Terrible customer service!

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

We’re really sorry for the frustration you experienced — that’s not the level of service we aim to provide.

Your order has now been refunded, and we sincerely apologize for how this was handled. We’re reviewing this internally to make sure situations like this are resolved more clearly and quickly moving forward.

Avaliado com 1 de um total de 5 estrelas

Don't even think you'll get this soon.

I ordered this on Jan 6th.bbthey say express shipping on their website. I contacted them on Jan 13th because my tracking # was not working. They did respond and told me me it shipped and that it normally takes 7-10 days. Today is the 10th day. I called shipping carrier and they have no record of this shipping. I asked for a refund since it clearly isn't coming

6 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

We’re really sorry for the confusion and frustration around your order — especially with the tracking and delays.

This is not the experience we aim to provide. We’d like to look into this for you right away and make sure it’s properly resolved.

Please reach out to us at support@aerless.com
with your order details (or reply to your original email), and we’ll prioritize your case.

Avaliado com 5 de um total de 5 estrelas

Customer service has been very helpful…

Customer service has been very helpful for ordering issue I had from a Christmas gift. I was given a free pump as a result which was not expected but well appreciated. Thank you so much Aerless

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you so much for your review!

We’re really glad we could help resolve things for you and appreciate you taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

I have full trust in this product

I have full trust in this product. After years of travel abroad, and countless failed packing cubes, I finally found this solution. The first night, I packed it full with clothes and left it to see if it would withstand time. It has been four days and it's still completely flat. This is definitely the product you are looking for, do not hesitate! The pump is perfect too; and the smallest one I have used.

11 de janeiro de 2026
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you so much for your review!

We’re really glad to hear the bags have lived up to your expectations and held up over time — that’s exactly what we aim for. Appreciate you taking the time to share your experience!

Avaliado com 5 de um total de 5 estrelas

This product is a game changer for…travelling

This product is a game changer for travel. I packed 8 shirts into the package and used the air pump to remove the air making the package much smaller and fitting in my suitcase better.

After several hours of travel by airplane and car to my destination I did not open the air bac immediately but the next day. The shirts were perfect and without much ironing just hung up with hangers. Worth the cost and it really lives up to its hype. Cheers and Thank You. Stephen Johnson traveller

14 de dezembro de 2025
Avaliação não solicitada
logotipo da Aerless

Resposta da Aerless

Thank you much for your review, Stephen!

We’re really glad to hear the bags made a difference for your travels and held up well throughout your journey. It means a lot to know they lived up to your expectations.

Appreciate you taking the time to share your experience!

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