Agende Avaliações 

Customer service was non-existent - if you try and cancel an order you're ignored (and any requests for help on social media accounts are ignored or deleted!).
Product still (eventually) dispatched, then when you try and arrange a return, you're sent in circles. When I did eventually return the product (it was damaged), I had emails saying they had received the parcel but only acknowledging part of it, then an email saying they hadn't received - no one seemed to know what was going on and emails took ages to get a response. Crossed replies continued and failing a sensible answer from the company, a credit card chargeback got me my refund. All very annoying when you're seeing Lorna on Insta SO excited to hit £1m sales. With no real customer service...

I ordered my Agende organiser the third week in September and was originally promised dispatch before 5 October. That deadline came and went. I was then given a revised dispatch window of 12–16 October.

It is now 17 October. My order has still not been dispatched, and I’ve received no individual explanation or meaningful update.

And I’m far from the worst affected. There are customers who ordered on launch day who are apparently still waiting for their purchases.

I appreciate that Agende is a new business. You can forgive a young company for underestimating demand. You can forgive a fulfilment partner letting them down. You can even forgive a chaotic launch.

What becomes much harder to forgive is repeatedly promising dispatch dates you don’t meet, without keeping individual customers properly informed.

Meanwhile, the founder has been appearing on podcasts, proudly discussing the company’s £1 million in sales.

And absolutely, that is an extraordinary achievement worthy of celebration. But surely the time to celebrate is after you’ve fulfilled the orders that made that success possible?

The very customers who helped create that £1 million success are still waiting to receive what they paid for.

£1 million in sales is not the same as £1 million in successfully fulfilled orders.

I follow the founder on Instagram and was genuinely excited to support this business, as I needed a new planner. I still want the product I ordered. But the contrast between the public celebration of success and the experience of customers waiting for their orders is incredibly disappointing.

This is where a logistical problem becomes a customer-trust problem.

I sincerely hope Agende succeeds, but success should be measured by more than sales figures. It should also be measured by how you treat the customers who put their trust — and their money — in your business.

Absolute crooks. I ordered on the 14th September for delivery on 29th September and its still not here well over a month later, with no dispatch date in sight.
All the positive reviews are from influencers who seemingly have no issue receiving theirs. All while Isabelle posts and appears on podcasts about making (or stealing) £1m.
If you do get any response from the customer team, they'll give you a made up dispatch window to shut you up for a couple of weeks, then you go through the cycle again. Genuinely the worst experience I have ever had with a business and there is no excuse for how they have handled anything.

Tough review. I’m not the usual demographic of Isobel Lorna’s followership , but I am certainly her consumer market. I’ve used planners and organisers throughout my school years, university and career as a healthcare professional. I have a Smythson desk agenda (Duke organiser) purchased over 12 years ago, a mulberry medium planner and a LV PM size agenda. The Smythson sits in my home office and LV in my handbag. Mulberry used sporadically over the years. I was in search of another desk agenda for my workplace office and Agende seemed to fit the bill. The price wasn’t the issue given how much I’ve spent on the other brands. It’s not a size I’d carry around.

However, I was thoroughly disappointed.
The leather is premium but that’s about it. Frankly, you can get the same if not better quality leather from other agenda companies. The ring mechanism is extremely poor which will make this agenda redundant and unusable in no time. It does not have the push mechanism all others do and this is already starting to warp the rings. The ring spacing is not standard - 4 rings spaced differently to standard agendas - so you can only use Agende inserts (this is good only for Isobel’s business). The inserts are substandard quality - poor quality paper, non-premium branding and limited functionality.

The mirror is pointless - who needs this in an agenda?! Whiteboard - who uses this on a daily basis?!

The agenda is way too bulky to carry around with you and most customers who have fallen for the hype will sadly regret this choice. For me, it’s just not functional enough even as a desk agenda, and as the ring mechanism is already starting to warp, the Agende is being returned.

If you want functionality and luxury, look for Smythson, Mulberry, LV and even Filofax.

Save the pennies on this one!

I was advised the stock would be in by 05.10 and dispatched by 07.10. The order was a gift. Chased customer services and can expect a distpach by 22.10.26 - so very overdue.
I agree with the comments that all over their social media there is no acknowledgement of the disappointment this is causing. She is all about her luxury lifestyle yet fails to provide basic customer service for a very expensive product.

I came on here to see whether I’d be the only who encountered the issue with non-fulfilled orders but apparently not. I ordered on launch day - still haven’t received my Agende as of today. I reached out to customer service but never got a reply. Luckily I was able to cancel the payment. Definitely won’t be ordering again.

I honestly feel sick even giving this company 1 star!!

Still no order, absolutely no response from customer service, yet all over social media she's constantly posting about how successful she is and how amazing her business is. How about actually fulfilling the orders people have paid for?!

I genuinely cannot believe what an absolute sham this company is! The lack of professionalism, accountability and basic customer service is shocking. I can't even stand watching her videos anymore because it's all so fake when you know how customers are actually being treated.

And after reading all these reviews, it's clear I'm FAR from the only person this has happened to. SO many people are in the exact same situation, yet she seems more interested in showing off her success than sorting out the mess her paying customers are dealing with.

An absolute joke of a company. It's beyond frustrating, and quite frankly, it comes across as though she doesn't give a flying toss about the people who have spent their hard-earned money supporting her business.

Really appalled by the overall customer service (or lack thereof) I have experienced from this brand. I wish them all the best in the future but I will not be re-ordering.

My experience ordering from AGENDE –

Order placed 18th September, £273 paid, and still no dispatch date almost a month later.

18 Sept: Ordered my AGENDE. Shopify initially indicated dispatch on 22 Sept, delivery by 26 Sept.

19 Sept: AGENDE announced the original pre-order had sold out. The next batch would dispatch 5 Oct.

24 Sept: Chased my order. Told it wouldn't dispatch until 5 Oct.

5 Oct: Emailed again as no dispatch notification. No direct response.

6 Oct: Isobel emailed customers explaining fulfilment issues and changes to operations.

8 Oct: Isobel confirmed my new dispatch window of 12–16 Oct, with upgraded express delivery. Finally, some reassurance.

13 Oct: Chased again. Told dispatch had moved AGAIN to 17–22 Oct.

14 Oct: Raised a formal complaint about the repeated delays.

15 Oct: Rex acknowledged the issues and reassured me they were working to honour the 16 Oct deadline.

16 Oct: Still no dispatch. Now told they're aiming to dispatch most outstanding orders by 22 Oct, with no confirmed date for mine.

16 Oct: Escalation requested to Isobel. Received another generic response blaming launch demand, without addressing my questions.

Meanwhile, new orders are being advertised with a 22 October dispatch date, and I'm aware of customers who ordered after me already receiving theirs.

AGENDE is celebrating over £1 million in sales, but I'd genuinely like to know how much of that represents orders that haven't actually been fulfilled.

I want the product, not a refund. But after paying £273 almost a month ago, the constant moving of dispatch dates and lack of proactive communication simply isn't good enough.

For a company that positioned themselves next to Hermes, using them as the marketing hook- they certainly aren’t giving luxury experience!

There are other luxury options on the market that give the same subtle elegance… try Mulberry, Aspinal of London, Holland Cooper or even Hermes themselves!

I ordered in the first hour before the website even launched. Products were “available” it’s now 14th of October and still nothing has been send ! While they promote pre order after pre order but the customers that ordered at the first hour are still waiting! It’s starting to feel like a whole scam. Customer service hardly responds or are promising dates to send out the order but nothing is happening. Very very disappointing!!!

Despite a delay from the initial dispatch date, I have to say that the wait was absolutely worth it! The customer service team kept me informed throughout the process, which I really appreciated.

When the product finally arrived, it exceeded my expectations. The Agende is genuinely beautiful, and I am extremely happy with it. The quality and attention to detail make it clear that a lot of thought has gone into the product.

I also want to emphasise that I am not an influencer, and this is not a sponsored review. I am simply a genuine customer sharing my honest experience and opinion. I believe in giving credit where credit is due, and the Agende deserves it. Despite the initial delay, I am delighted with my purchase and would happily recommend it to others.

Sometimes, a product really does turn out to be even better than you expected, and this was one of those occasions!

I genuinely cannot believe how appalling my experience with Agende has been. Just when I thought their customer service couldn't get any worse, they've somehow managed to outdo themselves.

I placed my order on 4 September, deliberately paying MORE to purchase items individually because they advertised an earlier delivery date (22 September). The cheaper full set was expected on 5 October.

My order finally arrived on 8 October. So I paid MORE to receive it LATER. Brilliant.

And then the real disappointment. TWO of the four planner clasps were broken, rendering it unusable, and the mirror had glue and threads protruding from it (the mirror bit is minor but still annoying for a "luxury" product.)

I reported everything immediately, supplied photographic evidence and spent days chasing unanswered emails. Eventually, Agende apologised and told me my exchange was awaiting approval.

Today, 5 days after I emailed in asking how to exchange, I had enough and just asked for a refund and how to do that -and guess what they REJECTED my return.

Their official reason?

"POD shows parcel in perfect condition."

I'm sorry, WHAT?!

The outside of the parcel was fine. It's the products INSIDE that are broken!

Apparently, Agende thinks that because a cardboard box survived the delivery journey, the contents must be absolutely perfect. Fascinating logic.

So after waiting over a month, receiving broken products and spending days chasing customer service, I'm now being refused permission to return them.

At this point, it's gone beyond dreadful customer service. I'm genuinely concerned about how this company is treating its customers and their consumer rights.

Under the UK Consumer Rights Act 2015, customers generally have the right to reject faulty goods within 30 days. I reported these defects on the DAY they arrived.

I run a business myself. Mistakes happen, I understand that. But refusing to take responsibility for faulty products, despite photographic evidence, is astonishing.

I've now formally requested a full refund and am taking steps to dispute the payment through my bank.

Luxury marketing. Premium prices. Broken products. And a returns policy that apparently cares more about the cardboard box than what's inside it.

Please research independent reviews and genuine customer experiences before spending your money here. I really wish I had.

I will update this review if Agende finally provides a satisfactory resolution and processes my refund. Until then, I cannot recommend this company.

Agree with all the 1-star reviews, and disgusted by the 5-star reviews posted by faux influencers, as requested by the PR firm hired by Isobel (instead of hiring any actual customer service or product fulfilment). Terrible business, with seemingly no actual product, and zero communication. Do not purchase from this scam of a business.

If you ordered something and your dispatch date has been and gone, and you have genuinely tried contacting customer services but have not received a personalised (not one of those mass "Hi lovely" mailing list 'updates') reply, you can get your money back by raising a claim with your card provider.

I've been emailing asking to cancel for over a week and heard nothing. My card company helped me out immediately.

Another customer waiting for her order... Bought two Agendes back in September to be delivered before 5th October. Still waiting for updates or replies to my emails and dms.
ZERO communication whatsoever. Absolutely shocking experience… Especially when so many paying people are still waiting for any updates or their orders after dropping minimum £140 on her product. Seems like all influencers are receiving theirs in no time, since clearly that’s Isobel’s priority. Shameful.
The irony of all her posts about how successful her business is with news articles and podcasts, while scamming her customers and delivering not even close to ‘luxury’ customer experience. By now you get more response and better care from Tesco.
Do not buy as you will be scammed like all of us. Can’t wait for news to pick up and follow up on how her ‘business’ is actually doing…

Shocking company. I ordered over a month ago. No response to any messages on social media (DM’s) and they are very, very quick to remove any comments on posts from people asking where there order is or calling out this scam.

When i have received responses to emails they have taken a week to respond and they have told me a completely different lie each time. They just send template emails with a different excuse. My most recent email assured me my items would be shipped on 25th September, even though it’s 9th October today!!

The recent emails claim to be from Isobel and are completely tone deaf, self congratulatory waffle sent from a mass emailing account. She is much too busy getting her nails done and travelling looking at instagram, and telling the world how much money she is making from this scam.

I know two influencers who were gifted the Agende as part of the PR launch. Many hundreds are being shipped to influencers for free (paid for by customers) in exchange for social media posts and comments. They told me that they all received an email a couple of days ago asking them to post 5* reviews on trustpilot to help the company due to all of the paying customers calling them out. They were told to say that the customer service is good, that a small delay is worth the wait etc. Read the 5* reviews and you will see that they are blowing smoke up Isobel and the companies A…

I’m afraid that this is gaslighting. This is fraudulent now. And above all, the insanely tone deaf, bare face lying emails and profiteering is absolutely appalling.

The fall is going to be bigger than the rise as I know the press will be onto this soon enough!

Yet another deadline missed. I cannot believe that the founder herself emailed impacted customers and promised we would finally receive a dispatch date… only for that deadline to also pass without result. Honestly, this company is terrible. Do not order from this fraudulent business!

I ordered this in good faith as a pre-pre-order, with the expected dispatch date being 4 October. With my birthday approaching, I thought I’d treat myself and was happy to wait for it.

Unfortunately, 4 October has now come and gone, and my order status is still showing as “Confirmed”, with no indication of when my order will actually be dispatched.

I have received two emails from Isobel. In the most recent one, sent yesterday, I was told: “Tomorrow, you’ll receive another email from us with your exact shipping date, so you’ll know when your AGENDE will be making its way to you.”

It’s now 21:30 and, unfortunately, that email still hasn’t arrived.

I appreciate that this is a new business and that launching a new product will inevitably come with challenges. However, business is built on trust and integrity, and as a customer choosing to part with a significant amount of money for a planner, I simply don’t feel respected as a customer at the moment.

I genuinely wanted to support an independent female founder and was excited to receive my AGENDE. That’s what makes the current situation particularly disappointing. I was happy to be patient, but patience becomes much harder when promised updates repeatedly don’t materialise.

As others have mentioned, I also feel it has been poor taste to see discussion around how much money has been made from the launch when so many customers appear to still be without the product they ordered and paid for.

I appreciate that delays happen. What is disappointing is the lack of clear and reliable communication, particularly when specific dates and updates have been promised.

If there is still no genuine progress or clear dispatch date in the coming days, I’ll unfortunately be looking at pursuing a chargeback through my bank.

I really hope this gets resolved, because I genuinely wanted to love and support this product. At this point, I simply want clear communication, to feel respected as a customer, and for the order I paid for to actually be fulfilled.

Sadly my birthday has now been and gone and I’ve not received the one thing I treated myself to!

Firstly, congratulations to Isobel and the entire Agende team on the launch — you have absolutely smashed it!

The quality of the diary was honestly apparent from the website, but I waited a little while before placing my order. By the time I did, Agende had already gained so much traction, and unfortunately there were some delays with dispatching orders.

What really stood out to me, though, was how this was handled. I received multiple updates directly from Isobel herself, explaining what was happening, why there were delays and what was being done to resolve them. I thought that personal touch, transparency and accountability were genuinely commendable.

Agende is a new business that has absolutely blown up, and I don’t think anyone could have anticipated quite how much demand there would be. Naturally, when a business experiences that level of growth so quickly, there are going to be some teething issues behind the scenes. And I don’t mean that negatively at all — if anything, it’s a testament to just how brilliantly Isobel has done.

From my experience, it was clear that making sure customers received their orders was a genuine priority. And when my diary finally arrived, it was absolutely beautiful and completely worth the wait.

I have every confidence that any initial teething issues around dispatch, customer service and operations will be ironed out over the coming weeks and months. If Isobel is this committed to her customers while Agende is experiencing such incredible growth, I can only imagine how seamless everything will be once the business has had time to settle into its new scale.

I’m genuinely so happy with my diary and really excited to see where Agende goes from here. Congratulations again, Isobel — what you’ve created is beautiful! 🤍