Oliver is a great coach and has been very helpful during the virtual classes. He takes the time to explain what you need and is good at giving you examples that helps you understand the concepts.
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Veja o que dizem as avaliações
Originally was pretty bad with ridiculous marking times and fails for bad reasons like photos submitted in wrong format or other nonsense. Feedback was pretty good but, a 2 weeks wait to approve a typ... Ver mais
A empresa respondeu
Just got off a call with Quanah and he was amazing throughout the whole induction. He was well spoken, patients and knowledgeable. He answered all my questions without hesitation and rapidly too. He g... Ver mais
A empresa respondeu
Nhat was very helpful, she ensured my questions were answered and made sure I received the email confirmation
Detalhes da empresa
Escrito pela empresa
The Australian Institute of Personal Trainers is a privately owned registered training organisation, specialising in a range of health, wellness and fitness qualifications which are delivered both online and face-to-face.
Informações de contato
54-58 Brookes St, 4006, Bowen Hills, Austrália
- aipt.edu.au
4,7
Excelente
684 avaliações
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ollie is a legend
Ollie is a legend! Super helpful with answering the questions I had
17 de março de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Patrick,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Extremely disappointed
I was extremely disappointed with my experience studying through ACFPT. In my view, the course does not meet the standard one would reasonably expect for a qualification of this nature or its price point.
The learning materials rely heavily on long, dense textbooks that are dry, outdated, and largely based on rote memorisation rather than developing practical, real‑world skills. Much of the content feels disconnected from current industry practice, and the limited video material is also outdated and unrealistic. As a result, the course does not provide a strong or relevant foundation for commencing a career in the fitness industry.
The assessments were another major concern. Marking appeared inconsistent and unpredictable depending on the assessor, which undermined confidence in the fairness and reliability of the grading process. Tutor support was often slow or unhelpful, and exam questions felt unreasonable and poorly aligned with practical industry requirements.
Although I obtained the certificate, I did not gain any meaningful knowledge or skills from the course. I was genuinely looking forward to studying and furthering my education in this area, which makes this experience particularly disappointing. As someone who has studied and practised professionally for over a decade, I value high‑quality education, and unfortunately this course fell well short of that expectation. Had I known what I know now, I would not have enrolled.
13 de março de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi nadia,
We always aim to deliver a great experience for our students, and we are devastated to hear about your experience. It certainly isn't how we want our students to feel when you trust us with your education.
I have personally escalated your case to our Student Experience team who would like to speak with you directly. However, we can't accurately link you to our student records based on your username alone. We understand the frustration with asking you to contact another one of our departments, but if you could you send us an email to student.experience@aipt.edu.au with your contact information, our team will be able to get in contact with you ASAP.
Thank you,
The AIPT Team.
Resposta da The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Tom. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
McCoy was brilliant on the phone
McCoy was brilliant on the phone. Super helpful fella. Amazing student service. Thank you McCoy!
12 de março de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Patrick,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Great support team
This was the second time I needed to call for support and they were amazing as always!
11 de março de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Lucy!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Samuel was very helpful 10/10
11 de março de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Oskar. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Caye was very friendly being lovely and…
Caye was very friendly being lovely and pleasant to chat too !! She explained all the information very clearly and was extremely helpful when I asked questions showing her knowledge that gave her the ability to help me 😁
11 de março de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Tracey,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Francis was very helpful and easy to understand
Francis answered all my questions and offered other solutions. He was clear in his articulation so I could understand and hear everything he was telling me. He was most helpful and friendly. I appreciated his time to go through my options.
10 de março de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Adele. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
Samuel was great help and really…
Samuel was great help and really assisted me in what I needed
9 de março de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Charlie,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Great customer service
This customer service representative was extremely helpful and professional providing quick service and assisting with all my questions and being able to provide all the necessary Information I required.
9 de março de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Samuel was efficient and friendly
Samuel was efficient and friendly.
My questions were answered quickly and politely.
The information provided via links allowed me to navigate the course page easily and help answer future questions I had lined up.
4 de março de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Mitch. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
The agent was so helpful and gave me a solution immediately.
The agent was so helpful and gave me a solution to my issue quickly, it was a very helpful service.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Jo Jo,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Francis was great to talk to very…
Francis was great to talk to very helpful
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Tayah!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
very responsive and helpful with…
Samuel was very responsive and helpful with enquiries
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Where is my refund????
Been and still is waiting for my refund. They kept on saying it will come within 1 week. Then they said 2 weeks. I have been patiently waiting to the point where I have lost it. At this point, the money I've paid is gone.
(This is for the Nutrition Course. I have well over 5 years of experience in Fitness Industry. This is just a money grab)
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Dan,
Thank you for bringing this to our attention. We're sorry to hear about this experience and would like to look into this case further.
Can you please email our Student Experience team with your name and best contact email at student.experience@aipt.edu.au so one of our Student Experience Managers can contact you as a matter of urgency.
Thank you,
The AIPT Team
Spoke with Samual just over a message…
Spoke with Samual just over a message chat! Was very helpful, quick reply, helped me sort my question straight away! Thanks Samual!
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Denzel. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
If you'd like to study nutrition…
If you'd like to study nutrition diploma certificate,never with AIPT.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Angela,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Our team works hard to deliver the best courses and support to our students and we're sorry your experience was not up to the standard we strive for.
We’d love the opportunity to chat to you further and understand how we could better improve your experience. If you’d like to chat with our team, please email student.experience@aipt.edu.au and one of our Student Experience Managers will be in contact.
Thank you,
The AIPT Team.
Nice customer service
Samuel was prompt and kind with his responses. Answered all the questions I had :)
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Molly,
Thank you for your kind words! We’re so happy to hear you’re having a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Yelling forMOCCY
Yelling forMOCCY. Effective solve my problem quickly
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Zefan. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
Great experience with student services rep
Samuel was polite, with a warm and friendly tone and he solved the issue I was having promptly without any dramas.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Lisa,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
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