The Australian Institute of Personal Trainers Avaliações 686

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Becc is amazing. She genuinely cares. Becc works hard to troubleshoot and problem solve. She remains practical in problem solving all the while still remaining supportive and working with students. Be... Ver mais

Avaliado com 5 de um total de 5 estrelas

Originally was pretty bad with ridiculous marking times and fails for bad reasons like photos submitted in wrong format or other nonsense. Feedback was pretty good but, a 2 weeks wait to approve a typ... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Oliver is a great coach and has been very helpful during the virtual classes. He takes the time to explain what you need and is good at giving you examples that helps you understand the concepts.

Avaliado com 5 de um total de 5 estrelas

Just got off a call with Quanah and he was amazing throughout the whole induction. He was well spoken, patients and knowledgeable. He answered all my questions without hesitation and rapidly too. He g... Ver mais

A empresa respondeu

Detalhes da empresa

Escrito pela empresa

The Australian Institute of Personal Trainers is a privately owned registered training organisation, specialising in a range of health, wellness and fitness qualifications which are delivered both online and face-to-face.


Informações de contato

  • 54-58 Brookes St, 4006, Bowen Hills, Austrália

  • aipt.edu.au

4,7

Excelente

O TrustScore é 4.5 de um total de 5

686 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 1 mês

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Avaliado com 5 de um total de 5 estrelas

Very supportive and helpful team

7 de agosto de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Thanks so much for sharing this great feedback with us, Ethan!

We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.

Wishing you all the best,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

Carl was very nice and helpful!

6 de agosto de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

It’s awesome to hear you've had such a great experience with our team, Alannah. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.

All the best,
The AIPT Team.

Avaliado com 5 de um total de 5 estrelas

Marianne was excellent when listening…

Marianne was excellent when listening to the issue I had in regards to my assignment. Her calm nature and proactive problem solving helped my through a sticky situation.

5 de agosto de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Hi Tessa,

Thank you for your kind words! We’re so happy to hear you’ve had a great experience with our team. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.

Thanks again,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

Friendly

Got my cert 3 from AIPT. The people were easy to talk too and friendly. Made my experience doing the course smooth. They were able to answer my questions that I had. easily accessible anywhere

5 de agosto de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Tabitha. We can’t wait to see where your career in Health & Fitness takes you!

All the best,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

samuel was very good

samuel was very good, 5 star service, quick, fast, efficent!

5 de agosto de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Thanks so much for sharing this great feedback with us, Jamie!

We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.

Wishing you all the best,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

Marianne is proactive and makes things…

Marianne is proactive and makes things happen, unlike a lot of other AIPT staff. Deserves a raise.

5 de agosto de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

It’s awesome to hear you've had such a great experience with our team, Will. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.

All the best,
The AIPT Team.

Avaliado com 5 de um total de 5 estrelas

My experience with AIPT has been excellent!

My experience with AIPT has been excellent. From the beginning the team was supportive, responsive and committed to helping students succeed. The flexibility of the online learning model was perfect for balancing study with my family and work life. highly recommend for anyone pursuing a fitness quali.

5 de agosto de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Hi Mirsy,

Thank you for your kind words! We’re so happy to hear you’ve had a great experience with our team. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.

Thanks again,
The AIPT Team

Avaliado com 1 de um total de 5 estrelas

My experience with AIPT was very poor



My experience with AIPT was very poor!
All I can say is do your research.

I enquired and spoke to a consultant in person, he weighed up everything and he suggested an online approach was in my best interest.

After expressing my concerns that I wouldn’t be able to provide certain criteria the consultant assured me that everything was online and I could complete both the cert 3 and 4 from the comfort of my own home and so I opted for the “online fast track option”

After receiving access to the online portals I quickly realized that it wasn’t the case, there were multiple parts that required a little more and then it even got worse during my Cert 4 where I was expected to make a short film. To say the least, I felt like I was lied too, the online assessments and process is almost identical as the “in class” option and all assignments I felt weren’t designed to retain information.

The marking side of things is a joke, I had multiple friends that were doing and had completed there certification through AIPT so when I hit a little snag I would call on them, they of course would assist and then when the marking came along I would get it wrong but they would have gotten it questions right, hhhmmmm odd.

Towards the end I was getting messages that I can get an extension because let’s face it I wasn’t going to finish my assignments and before even asking if I needed help they wanted to talk money. I informed them I wasn’t gunna pay and that shocked them.

The only part of my experience that was good was after I requested a refund.
I was fed up with the inconsistency in marking, didn’t feel like I had any support and the feedback when I got questions wrong was so vague and didn’t help.

I was then called by the Fitness Education Outcomes Manager who re-lit the fire that I once had for fitness and helped me get the rest of eveything done. 5 stars to Jared.

I’m not saying don’t go with AIPT I’m just saying my experience was poor I felt lied too, discriminated, robbed. I was so passionate about personal training and fitness and I believe this experience has definitely taken some of that passion away from me. The mental strain, frustration, exhaustion, neglection, etc has actually made me decide I no longer want to be a PT.

This review is my honest experience with AIPT regarding their online fast track option. I do feel that my experience would have been rather different under different circumstances but sometimes you don’t have other options. I hope that this helps

4 de agosto de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Hi Noa,

Thank you so much for taking the time to share your insightful feedback with us. We are extremely sorry that we let you down. The inconsistency in communication and support is certainly not what we want our students to experience.

We aim to be there with you throughout your studies, helping you wherever we can and guiding you towards your exciting new career - we're so sorry this wasn't the case for you.

We have escalated your feedback with our Student Experience team internally, who would like to chat to you to discuss your feedback further and get this resolved for you ASAP. However, we are not able to locate your student file based on your username. If possible, could you please email student.experience@aipt.edu.au so our team can reach out to you directly?

Please don't hesitate to reach out to us here should you need any further assistance.

The AIPT Team.

Avaliado com 5 de um total de 5 estrelas

Better service

Carl was great support during the call

4 de agosto de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Kavinda. We can’t wait to see where your career in Health & Fitness takes you!

All the best,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

Good communication

Good communication in person, via email and text. Thorough information.

31 de julho de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Hi Veronica,

Thank you for your kind words! We’re so happy to hear you’ve had a great experience with our team. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.

Thanks again,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

Joy 🤩

Joy , she is the most kind, respect , super professional , she is simple the best

1 de agosto de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Hi Antonio,

We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!

All the best,
The AIPT Team.

Avaliado com 5 de um total de 5 estrelas

Well structure and organised certificate- highly recommendable.

The Certificate III is well aligned with the national certificate requirements and it is designed to get the basis knowledge for entering the fitness industry. The program is very complete and well structured. The certificate motivated me to get deeper insight into the medical area and retake my studies in Anatomy & Physiology. I loved the anatomical part and the posture assessment modules. I would recommend to make the material more brief and avoid hundred of pages repeating the same information. For students it is a bit discouraging to invest time on reading that repeat the same information and keep it summarised is a key component. Working with a master recognised book will make it more interesting and will aim to be like an University. I loved the extra support online classes provided. they were of great support and helped understand my position and comprehension about assignments. I highly recommend the institute and do not regret enrolling with the team.
Carl thanks for your message and more than pleasure to write a good feedback to the team. The team deserves it.

31 de julho de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Thanks so much for sharing this great feedback with us, Leonardo!

We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.

Wishing you all the best,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

Abi was extremely knowledgeable

Abi was extremely knowledgeable, explained herself so I could understand but in detail. She was absolutely fantastic support.

31 de julho de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

It’s awesome to hear you've had such a great experience with our team, Akear. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.

All the best,
The AIPT Team.

Avaliado com 4 de um total de 5 estrelas

Great service

The communication with the instructor on the phone. Good manners.

31 de julho de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Hi Tyrhys,

Thank you for your kind words! We’re so happy to hear you’ve had a great experience with our team. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.

Thanks again,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

very quick and very helpful

31 de julho de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Cameron. We can’t wait to see where your career in Health & Fitness takes you!

All the best,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

Easy

Super easy and customer service representatives were knowledgeable

31 de julho de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Hi Tyson,

We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!

All the best,
The AIPT Team.

Avaliado com 5 de um total de 5 estrelas

Layko was Very kind and helpful

Layko was Very kind and helpful, able to resolve my issue straight away :)

29 de julho de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Thanks so much for sharing this great feedback with us, Tory!

We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.

Wishing you all the best,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

Emjay was incredibly helpful

Emjay was incredibly helpful, she went above and beyond in assisting me to restructure my certificate to suit my current situation. In addition to this she offered me more time to get my course done which I'm so thankful for because money isn't plentiful right now. Thanks again Emjay.

28 de julho de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

It’s awesome to hear you've had such a great experience with our team, Matthew. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.

All the best,
The AIPT Team.

Avaliado com 1 de um total de 5 estrelas

SCAM

Found out about AIPT when I was applying for jobs through seek as I was unemployed. I was then tricked by very clever sales tactics into signing up and was persuade in the hopes of a potential job in the industry. I had no form of income to pay them back. I don't know how I would have even qualify on their end with no income. I have since struggled to pay back the remaining amount. I feel like it was not in their best interest to allow me to sign up. Only care about money.

28 de julho de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Hi Mj,

Thank you for your feedback and bringing this to our attention! We’re extremely sorry to hear your experience wasn’t in line with the standard of education and care that we strive for. We’d like to chat with you and get this resolved as a matter of urgency.

However, we can’t accurately link you to an active student based on your username here. So, can you please contact our Student Experience team by emailing us at student.experience@aipt.edu.au so one of our Student Experience Managers or team leaders can review your case and contact you personally.

Thank you,
The AIPT Team

Avaliado com 5 de um total de 5 estrelas

Jon was very kindly

Jon was very kindly, and he resolves my doubts in an agile, close, and timely manner.

28 de julho de 2025
Avaliação não solicitada
logotipo da The Australian Institute of Personal Trainers

Resposta da The Australian Institute of Personal Trainers

Hi David,

Thank you for your kind words! We’re so happy to hear you’ve had a great experience with our team. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.

Thanks again,
The AIPT Team

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