The Air Conditioning Company Avaliações 581

O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent advice, supply and installation service. Installation team were very tidy, polite and efficient. Sales team were not ‘pushy’. They gave sound advice as to the most efficient and cost effe... Ver mais

Avaliado com 5 de um total de 5 estrelas

Everyone I dealt with at The Air Conditioning Company (airconco) was helpful and assisted with any queries, quotes, changes to quotes, etc. The installation was planned and completed as they said, al... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great consistent service provided over the 6yrs I have been with them. Especially this year as they were quick to send someone who fixed my AC which broke the first time.

Avaliado com 5 de um total de 5 estrelas

We had a great first service by a service engineer who really knew about how the air conditioning unit system worked and was very informative, kind and helpful. It was a pleasure to have him working w... Ver mais

Detalhes da empresa

  1. Fornecedor de Ar Condicionado
  2. Consertos

Escrito pela empresa

As London's leading Air Conditioning Company for over four decades, we are dedicated to providing unbeatable prices and the highest quality service to all our clients. Our expert engineers operate throughout London and the Home Counties, offering exceptional installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Our commitment to quality is unrivaled, as evidenced by our unbeatable 10-year warranty on every installation we undertake. We're also the only aircon company in London with a dedicated showroom showcasing every type of air conditioning unit in working order. This allows potential customers to judge for themselves the styles and different noise levels, providing confidence in making an informed decision. However, we encourage potential customers to do their due diligence and check online review platforms of our company and competitors. We believe in transparency and welcome comparisons, as we're confident that our exceptional reputation and level of service will speak for itself. Our team of experts is dedicated to providing the best possible service, and we take pride in our exceptional reputation. We offer ample parking at our showroom, or you can easily reach us by underground to Mill Hill East, with our showroom conveniently located opposite the station. Choose our company for all your air conditioning needs, and you can rest assured that you're receiving the highest quality service possible. Contact us today to discuss your air conditioning requirements and experience the difference for yourself. Don't settle for less, choose the best in the business.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

581 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

A happy experience

Right from the beginning...with Malcolm guiding me through what we needed, to Callum and his assistant efficiently installing the AC, I was happy and confident of their professionalism.

They did a very neat job and although I was in a rush..they were not. Thanks!

10 de fevereiro de 2023
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Thank you so much Mr. Laden for taking the trouble and time for your kind review.

Avaliado com 5 de um total de 5 estrelas

Would highly recommend

Great service - The initial scoping was conducted quickly and without fuss. Booking was very smooth and installation was within a few weeks. The price is very competitive.

27 de janeiro de 2023
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Your review is so appreciated.

Avaliado com 5 de um total de 5 estrelas

Airconco are super professional

Airconco are super professional, organised and provide great advice on the best aircon for your house

16 de dezembro de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Your kind review is much appreciated. We try our hardest!

Avaliado com 5 de um total de 5 estrelas

Very efficient and helpful initial…

Very efficient and helpful initial survey. Installers were efficient, neat and tidy.

21 de novembro de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

We so appreciate your review Peter. We are now "stuck" with each other whilst we honour our Ten-Year exclusive warranty!

Avaliado com 5 de um total de 5 estrelas

Excellent Crew, Excellent Job done !

The engineers attended on time and worked hard throughout the day.

They were very courteous and polite at all times.

They also tidied up after themselves.

We were so impressed with then that we will be working with them again next month.

I would highly recommend this firm.

27 de outubro de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

It is us who must thank you, Fatuma, for placing your trust in us. We will ensure that our engineering team get to know of your generous review. You’re now stuck with us for the next ten years through our exclusive ten-year warranty!

Avaliado com 5 de um total de 5 estrelas

Excellent Service

We installed AC units in four rooms using The Air Conditioning Company. I cannot recommend them highly enough. The service we received was amazing and the installation went very smoothly and neatly. They cleaned up after each day and worked around our schedule. We were very pleased with the final installation.

12 de setembro de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

We so appreciate the time in trouble you’ve taken to review us. We will tell our engineering team of your kind words. We will now be inextricably glued to your installation through our ten year warranty and we won’t let you down.
Kindest regards - Jeff (Head of After-Sales)

Avaliado com 5 de um total de 5 estrelas

****

From what I hear, this company is awesome. Keep up the good work.

27 de agosto de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Thanks Shannon. We hope to be your AC company of choice in the future!

Avaliado com 1 de um total de 5 estrelas

KEEP AWAY

Please be careful before you part with your Money!!! Keep clear of a guy called. (A Director) They don’t tell you about the NO refund policy, which was not mentioned at point of sale or any of the receipts or documents provided. Apparently is on the website. I did ask exactly Where to be told somewhere!! I bought a unit that was DOA. They first accused me of not setting the unit up. I asked if somome could come round and take a look. Their answer was if you want help Could you bring it back? A hefty and expensive unit.Terrible Service. I returned to the team to be told I was correct. The device was faulty. I requested a refund, and they said to take or leave it, have another device or keep the faulty one! Poor service. I had to take the heavy unit back. They could of polity offered a delivery, but yet the terrible service continued. I requested a replacement invoice for warranty purposes which I was told No. If you want an air con company with the most annoying hold music and terrible service, use this company. I will never part a single penny with this company! I am a business owner myself. I am used to dealing with customer-focused could companies not like this one. Take your money and offer terrible we dont care service By

28 de setembro de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Dear Mr. Tincey,

Regretfully your complaint/review is not easy to comprehend.

You will note that we rarely receive poor reviews, not least, as a family company (having traded continuously for nearly 40 years), we "bend over backwards" to help our customers.
We are sorry, that we appear in this case not to have met the standards you expected from us.

With sarcasm not intended, what perhaps says much about the crux/sentiment of your review is your comment that we have "annoying hold music”.

The following is the precise chronology of our dealings:-

1. In the summer you purchased a portable air conditioner.
2. Within a few days you reported the unit to be faulty.
3.We asked you to send/bring it back to our office/warehouse so we could determine precisely what was wrong with the unit and either fix it there and then or replace it for a brand new unit. In passing, had you sent it back we would have paid for that delivery had there been a problem rather than user error.
4. Strangely, we did not hear from you further for many weeks until the long summer heatwave had ended.
5.You brought the unit back to us and asked for a refund. As is the normal procedure in any business, after something has received use, (in this case weeks of use because you had been using the unit throughout the summer.) our policy is to either repair it or to supply a brand new unit.
6. We tested the unit that you returned and indeed we found a minor fault that did not stop the unit from delivering refrigerated air. We offered you a brand new unit.
7. You seemed very happy and giving not the slightest clue that you were anything other than entirely satisfied with the way that you had been treated.

We were concerned quite why you had decided to write this poor review that we even checked the CCTV footage and confirm that you left our company smiling and in good spirits.




Avaliado com 5 de um total de 5 estrelas

Fantastic company

Fantastic company. Everyone I dealt with - from the lady who initially answered the phone; through the air con and electrics surveyors who came out to plan the job; through the "boss", Malcolm, to the guys, Scott and Mark, who worked really hard over two full days installing my air con system - was super professional, competent, and friendly. They got my installation done in a very short time and every detail is finished perfectly. I cannot recommend this company too highly.

16 de agosto de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Well, what can we say to that other than thank you so much for taking the time to have reviewed us. You’ve made us blush. However, a huge thank you is due to you for have chosen us. We know there’s cheaper (and more expensive) installers but we try our hardest to be the best and most reliable.

Avaliado com 5 de um total de 5 estrelas

i was very happy with the service

i was very happy with the service , my only surprise was that the unit came earlier than they had predicted which was a plus. the installers were competent and polite

30 de agosto de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Howard - huge thanks for taking the time to review us. We are obviously very pleased that all went well with your installation but it never occurred to us that it wouldn’t go well! Now we are with you for quite a few years through our exclusive 10- year warranty. We won’t let you down!
Jeff (Head of Aftersales)

Avaliado com 5 de um total de 5 estrelas

Five star Service

My initial enquiry was dealt with in a professional and friendly manner. The surveyor came to visit and explained the options re models and cost. The two men who came to install the Unit were polite, efficient Covid aware and clean and tidy. The whole process from beginning to end was problem free. I would definitely recommend Airconco. Five stars

19 de agosto de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Michelle - We very much appreciate the time you have taken to review our work and please be in no doubt that we will pass your comments onto the team.

Kindest regards - Jeff (aftersales)

Avaliado com 4 de um total de 5 estrelas

Quick, friendly service and great quality products

We're recently hired several of AirConCo's industrial fans to try and combat the heat, and I've been extremely happy with the quality of product and the customer service, in particular Silvia. One of the fans we hired was missing a part due on arrival but the team quickly organised a replacement part to be sent down same day. Have already booked in my next hire!

12 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good all round service

Helpful & supportive staff who dealt quickly and efficiently with questions and changes to initial order. Prompt delivery & collection of units by the independent couriers which Air Con Co engaged. Online guide for size of units needed easy to use. Units provided were in pristine condition and very effective for the space they were needed.

12 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a Great Company! What a Great Team!

What a Great Company! What a Great Team!

My experience with this company when buying a portable air conditioning was absolutely brilliant. Due to time, I collected the unit and whilst doing was helped and guided through the options by Tyesha (who obviously has a great future ahead) plus met Garry and Jeff who are both extremely pleasant, knowledgeable and entertaining gents.

Companies and teams are individuals all working together and the Air Conditioning Company is the perfect example of how it's done. I cannot recommend this Company enough - don't both looking elsewhere.

16 de julho de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Well, i’m not quite sure what an air-conditioning company looks like when it’s blushing but that’s us right now. Or as my grandmother used to say, I now know what a pudding feels like when it has syrup poured all over it!
Thank you so much for recognising that we do indeed have a great team and we always try to have a smile. However, perhaps the biggest banks close to you for choosing us. As we say in the air conditioning business, “Stay Cool Piers”.
Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Great Installation - Great Engineers

The engineers that installed the units were brilliant. They did a thorough job, including super neat trunking, and we're tidy for the duration of the job.

Communication from the entire team was also excellent

Highly recommended!

13 de julho de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

That’s what we get paid for! We really appreciate your review.

Avaliado com 5 de um total de 5 estrelas

Brilliant service fromThe Air Conditioning Company

The Air Conditioning Company has just installed air conditioning in my main bedroom. It was a pleasure to deal with them from start to finish. After my initial enquiry the survey and plan took place almost immediately and the work took almost one day shortly afterwards. I am delighted with the results. The unit is unobtrusive, quiet and effective. And the price seemed good. My timing of course was perfect- just before the heatwave. I would definitely recommend the Air con Co.

13 de julho de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

We can’t thank you enough for taking the time and trouble for your kind review.

Avaliado com 5 de um total de 5 estrelas

Very helpful and good quality job/product.

Very helpful in terms of recommending the correct approach for my size property and requirements. The team who installed were helpful and completed the work ahead of schedule. A slight issue with the piping not being covered and me having to contract a separate service to cover that up, but aside from that all good. It's coming up for a year on since the installation and it still works absolutely fine.

29 de junho de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Just a huge thank you for taking the time to review us Ben. Any problems we’ll be round in a flash!
Jeff - After-sales team.

Avaliado com 4 de um total de 5 estrelas

Airconco provide quality materials and…

Airconco provide quality materials and service and are the only company to provide 10 years warranty (as long as your units are serviced by them annually) . Their staff is professional and well trained, they did a multi-split unit installation in my house with 3 air con units. Gary and Malcolm are very friendly and easy to deal with. Peter is one of the installation supervisors and he did a great job, considering all the little details that make a difference. Well done!

16 de junho de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Dear Nitin - we so appreciate the time you have taken to review our company and we look forward to knowing you for at least the next 10 years while we service your units! Also please let us know how we can try even harder to earn that extra star! With kindest regards- The After Sales Service Team

Avaliado com 5 de um total de 5 estrelas

Exceptional service and staff

We have used this company for 5 years and experienced their installation and servicing capabilities on several occasions.

The standard of service and quality of staff is excellent. They are knowledgeable, efficient and proactive.

I will certainly continue to use this company and would thoroughly recommend to others.

6 de junho de 2022
Avaliação não solicitada
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Resposta de The Air Conditioning Company

Thanks a million for taking the time to review us. We look forward to the next five years or more!

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