Like the way it shows the total cost instead of daily rate only and can be confusing when you are in a hurry. Didn’t want the hassle of shuttle out of airport, and could pick up in terminal without... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
So far so good. I’ll reserve judgement until I get car Just tried to cancel as friends are picking me up and discovered that there no cancelation refund. I thought I read that you could cancel b... Ver mais
A empresa respondeu
I found this site very easy to navigate and inclusions were clearly spelled out - e.g unlimited kms or otherwise, extra named driver, standard insurance plus daily cost for full insurance cover which... Ver mais
A empresa respondeu
Presentation of vehicles was great. Choosing one to suit my needs was made easy by the number of vehicles available. Securing the vehicle was completed very quickly - pads of paperwork no longer the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Search & compare all the car rental brands under one roof. Find the vehicle to suit your needs, then place an easy online booking at a great low price!
Escrito pela empresa
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental companies who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
Informações de contato
Auckland, Nova Zelândia
- drive@airportrentals.com
- airportrentals.com.au
4,6
Excelente
9 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da AirportRentals.com.au
Hi Michael, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Kayla
Very easy to book and hope pick up is…
Very easy to book and hope pick up is just as easy
10 de agosto de 2026
Resposta da AirportRentals.com.au
Hi Brian, thank you for your kind review. It's great to hear that you found the booking process easy and straightforward. Making it simple for travellers to book with confidence is something we work hard to achieve. ^David
Resposta da AirportRentals.com.au
Hi Christine, thank you for your kind review. It’s great to hear that you found the booking process easy and straightforward. Making it simple for travellers to compare options and book with confidence is something we work hard to achieve. ^Rhi
Great at providing cars at competitive…
Great at providing cars at competitive prices
5 de agosto de 2026
Resposta da AirportRentals.com.au
Hi Brigitte, thank you for your kind words. It's great to hear that you enjoyed our competitive prices. Providing a smooth and enjoyable rental experience is what we aim for, so we're pleased to know we delivered on that during your trip. Thanks again for sharing your experience with us. ^Kayla
Resposta da AirportRentals.com.au
Hi Renee, thank you for your kind words. It's great to hear that you found our site easy to use and enjoyed our vehicle selection and competitive pricing. Providing a smooth and enjoyable rental experience is what we aim for, so we're pleased to know we delivered on that during your trip. ^Rhi
They lied about insurance
I booked and checked terms and conditions of my booking with them. They explicitly say under the insurance you pay for that you’ll reimburse costs if an accident occurs.
Only to turn up to my booking and be told the company they’d provided a car through charges a $4000 fee for any damage. Even a scratch is still a $4000 fee to my card.
They gave me two options purchase their insurance (double the price) or sign the sheet. I tried to cancel yours and despite your policy saying I could online . It wouldn’t let me. Tried to call but they have no number. Tried to send a email but their website form is not iPhone compatible. Tried live chat and got a useless AI bot.
I had four hours of travel ahead that I cannot miss for work. So now I’ve had to sign a terms and conditions to get my car that they explicitly said would not happen.
Don’t trust them. Buy elsewhere.
Edit & update :
Company has been in touch finally and they claim that even after purchasing full protection I could still be required to pay full excess of $4000 up front and only seek reimbursement afterwards.
That is materially different from how the protection was presented before purchase, and from the documentation they and their insurance company presented to me after purchase.
I have requested multiple times they resolve this and make right this lack of disclosure and I am now reporting to obudsman due to no further reply from the company.
4 de agosto de 2026
Avaliação não solicitada
Resposta da AirportRentals.com.au
Dear David,
We are sorry to hear about your experience.
During the booking process, we disclose the applicable rental excess and explain that the protection offered through our website is an independent excess reimbursement product. This means that, in the event of an accident or vehicle damage, you would first need to pay the rental company for the damage (up to the excess amount stated in your rental agreement). You can then submit a claim for reimbursement, provided the rental and protection terms and conditions have been complied with.
The protection purchased through our website can be cancelled free of charge before vehicle collection. If you were unable to cancel it online, this may have been because the cancellation request was made after the scheduled pickup time, as online cancellation is no longer available once the rental has commenced.
Your booking confirmation voucher also includes our customer support email address and phone number should you require assistance.
Unfortunately, we have been unable to locate your booking based on the information provided in your review. Could you please reply with your booking reference number (starting with IM)? We would welcome the opportunity to review your booking and contact you directly to address your concerns.
Kind regards,
Shin
Lied about the price online
Lied about the price online. It was double and that was never communicated
25 de julho de 2026
Avaliação não solicitada
Resposta da AirportRentals.com.au
We'd like the opportunity to review this further. Could you please reply with your booking reference (starting with IM) so we can look into this for you?
Kind regards,
Shin
Good range of quality vechicles
2 de julho de 2026
Resposta da AirportRentals.com.au
Hi Brain, Thank you for your kind words. It's great to hear that you enjoyed our large selection of vehicle options. Providing a smooth and enjoyable rental experience is what we aim for, so we're pleased to know we delivered on that during your trip. Thanks again for sharing your experience with us. ^Rhi
Resposta da AirportRentals.com.au
Hi Terry, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Jo
Booking process went smoothly.
1 de agosto de 2026
Resposta da AirportRentals.com.au
Hi Keong, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Jo
Affordable rental and clear information
Clear information, no hidden costs. Instant confirmation, very reasonable rental, extras as per website, Information regarding excess coverage available.
Good instructions re pick up/drop off.
31 de julho de 2026
Resposta da AirportRentals.com.au
Hi John, we’re glad you found the booking process easy and the information clear. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Joe
Easy site to navigate and select a car
Easy site to navigate and select a car. Shows many options.
31 de julho de 2026
Resposta da AirportRentals.com.au
Hi John, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Joe
So easy to navigate your site
31 de julho de 2026
Resposta da AirportRentals.com.au
Hi Margie, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Joe
Like the way it shows the total cost…
Like the way it shows the total cost instead of daily rate only and can be confusing when you are in a hurry.
Didn’t want the hassle of shuttle out of airport, and could pick up in terminal without looking elsewhere
31 de julho de 2026
Resposta da AirportRentals.com.au
Hi Anthony, we’re glad you found the booking process clear and the rental process straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Joe
It was a very easy experience on the…
It was a very easy experience on the Website. I have rented off Airport Rentals before and it was a good experience, thank you
28 de julho de 2026
Resposta da AirportRentals.com.au
Hi Carole, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Kayla
Found it covered all of my needs and…
Found it covered all of my needs and requirements. Booking was a quick process. Look forward to our next trip and booking once again through Airport Renatls. Many thanks .
27 de julho de 2026
Resposta da AirportRentals.com.au
Hi Milton, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Kayla
Resposta da AirportRentals.com.au
Hi Rodney, we’re glad you found the booking process easy and our prices competitive. We work hard to make arranging a rental as positive as possible, so it's wonderful to know that was reflected in your experience. ^Joe
Resposta da AirportRentals.com.au
Hi Samuel, we’re glad you found our offering and services to be of a high standard. We work hard to make our services the best they can be, so it's wonderful to know that was reflected in your experience. ^Joe
Great rental car prices & very easy to…
Great rental car prices & very easy to book.
24 de julho de 2026
Resposta da AirportRentals.com.au
Hi Christopher, we’re glad you found the booking process straightforward and our prices competitive. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Joe
So far so good but now very disappointed
So far so good. I’ll reserve judgement until I get car
Just tried to cancel as friends are picking me up and discovered that there no cancelation refund. I thought I read that you could cancel but realise I’m up for fill amount.
Very misleading!
22 de julho de 2026
Resposta da AirportRentals.com.au
Hi Mrs Welch, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Alana
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.