airstyle.co Avaliações 

85
•
O TrustScore é 1.5 de um total de 5

1,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I am reading these reviews and feel sick that I too got scammed. I’m sick of a country that has ZERO ACCOUNTABILITY FOR SOCIOPATHIC PREDATORS EVERYWHERE. Nothing matters here except screwing nice peop... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Product didn't work with my hair, that's fine. I contacted about a refund and paid for the shipping to return the item abd have yet to receive a refund. That was 3 months ago. All my emails go unse... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

BEWARE! DO NOT BUY FROM THIS COMPANY. IT S COMPLETE GARBAGE. $150.00 FOR JUNK. ARRIVED 15 DAYS LATER DAMAGED AND USED. UNACCEPTABLE. MORE LIKE A DOLLAR STORE ITEM. CUSTOMER SERVICE IS HORRIBLE TOO!!!... Ver mais

A empresa respondeu


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

85 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,3

Todas as avaliações

(85)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

worst customer service ever!!

worst customer service ever!!! If you buy, don't like and expect a refund, forget about it!!! I've been waiting for 3 month for my refund and no refund yet! They say they did but they didn't. Think twice before before buying from them!!

13 de janeiro de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Marcela, We’re so sorry to hear that you had such a negative experience. We value our customers, and that is not the experience we want you to have.Our staff is passionate about providing top-tier service, and you can be sure we’ll be addressing this incident and adjusting our internal policies to make sure it doesn’t happen again. Thank you for your feedback. Would you please contact me at +1-(888)-840-6536 or reach out via email: hello@airstylewrap.com so we can discuss this further?

Avaliado com 1 de um total de 5 estrelas

I would give ZERO stars if possible

I would give ZERO stars if possible. Took forever to arrive then I spent 3 weeks trying to return. I sent 24 emails to customer service with no reply. I only got a reply when I opened a claim with the Better Business Bureau and they gave me the return address. I sent with priority mail and tracked it. The product was received over a month ago. Now they are saying I need more proof of return… besides the tracking that shows it was returned to a person at their address. Submitted a second claim with the BBB and am disputing the charge through my credit card company now. Company is refusing to refund my money for this piece of crap that, by the way, doesn’t work. This company is shady and dishonest. Should be shut down. DO NOT GIVE THEM YOUR MONEY!!! I wish I read reviews before making the mistake of ordering. I will get my money back one way or the other but I’m 99% sure it will not be from them. They should be shut down for good!
Also, total BS for trying to get through with the 888 number. They can’t seem to find my order and hung up on me. Cool.
Update: they magically found my information and then told me they issued a refund one month ago and still haven’t received

12 de abril de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Nicole, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please get it touch with us either visa email: hello@airstylewrap.com or give us a call at +1-(888)-840-6536
Yours sincerely,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Horrible Product - Don’t waste your money

This product is a piece of absolute crap. Got mine in February, it’s already broken and they won’t return it. Do not waste your time or money. Cheaply made hunk of junk.

14 de abril de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Liz, we’re so sorry that your experience did not match your expectations. This is on us. We would like the opportunity to investigate your feedback further. Please could you contact us at hello@airstylewrap.com or call our team at +1-(888)-840-6536? We’ll work with you to resolve any issues as quickly as possible.
Yours sincerely,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Broke after a few uses

Broke after a few uses. Burning smell and motor that just stopped working. They said they'd issue a refund over a month ago and I still have not recieved one. They said they are just experiencing a high volume of calls etc, but I'm beginning to get suspicious. I bought it during a sale when it was $150. I'm going to keep emailing them to get the refund because that is a chunk of money I am not willing to just let go.

Very disappointed. Felt suspicious when I ordered it. Should have gone with my gut.

They said they would refund me. Then they said it was taking longer than expected because a large volume of returns. Then a couple weeks later they said they couldn't refund to the original card and asked for my bank account information. I said I wouldn't give them my bank info because that is a big red flag. I said I could give them another card to put the refund back on and they refuse. Every time I call I am put on hold.

14 de março de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi, we are sorry for the issues, please contact us at +1-(888)-840-6536 or reach out via email: hello@airstylewrap.com
Sincerely, Airstyle Team

Avaliado com 1 de um total de 5 estrelas

DO NOT PURCHASE from this company

DO NOT PURCHASE from this company. I received a defective product that began to smell of smoke and then had a burnt motor within 10 seconds of turning it on. When I tried to get a refund, they requested a photo of the defective item. How do you take a photo of a dead motor or the burning smell of wiring?
When I sent the item back with the item number, email communication, and in the proper packaging, they said they could not give me the refund because I did not have the tracking number. So I lost out on the money I spent, the defective product, and the time I wasted communicating with individuals who understand nothing about customer service.
I restate: DO NOT PURCHASE FROM THIS COMPANY.

11 de abril de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Dear Shilpa,

We are very sorry for your unpleasant experience.

We would like to investigate this matter in more detail.

Please feel free to email us at hello@airstylewrap.com or you can give us a call at +1-(888)-840-6536 for faster resolution.

We would to assure you that we will do our best to resolve this matter to your favor.

Avaliado com 1 de um total de 5 estrelas

Piece of junk

Piece of junk. Should have known due to long delays. Sent an e-mail when this broken on first use and it bounced back. Scam. Class action lawsuit vibes. E-mail address that was given when I placed the order has bounced. I have all my e-mail receipts including my original order e-mail with an e-mail address to contact for issues. It is non-operational now, hence no resolution. I’m happy to provide both my order e-mail, my copies of bounced e-mails about the defective item, and whatever proof you, or a class action lawyer would need.

6 de abril de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Logan, We’re sorry to hear of your less-than-satisfactory experience with Airstyle and hope you will accept our sincerest apologies.
We would like to make things right.
Please contact us via email hello@airstylewrap.com or give us a call at 1-888-840-6536 so that we can resolve the issue.
We value our customers' opinions and would like to thank you for bringing this to our attention.
Yours sincerely,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Would give zero stars if possible

Would give zero stars if possible. This company needs to be shut down.

I tried to email you but you blocked my emails asking for my money. I also called and was told nothing you can do and was hung up on by some ass saying his name was jay.

31 de março de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Jay, thank you for your feedback. We’re sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously and are constantly working to improve our service.Please contact us via email hello@airstylewrap.com or give us a call at 1-888-840-6536 so that we can resolve the issue in your favour.
Sincerely,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

This is a follow up to my prior review

This is a follow up to my prior review.
After no response from Airstyle and no ability to contact them, I contacted my credit card company. I was issued a refund pending an investigation. I’m very confident this will be settled in my favor.
Maybe if enough of us unsatisfied customers ( to say the least) dispute the charges for this piece of garbage, this company will be shut down!

8 de abril de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi, we are sorry to hear that you've had a bad experience, I'd like to know more in details what problems you've encountered and I'd like to resolve all the issues in the best possible way. Please get in touch with us either via email hello@airstylewrap.com or give us a call at 1-888-840-6536 .
Kind regards, Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Do not buy!! Not only does this product not work

Not only does this product not work, they won’t refund it! I contacted them upon receiving it, sent a video showing it doesn’t grab the hair or work properly and asked to send it back for a refund. They initially offered 1/2 (for a product that doesn’t work?!) and I insisted on a full refund. They’ve gone radio silent. Terrible service and product, do not waste your money! I now have to dispute with my credit card company.

27 de março de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Laurie, we understand your disappointment with Airstyle. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation.
Please get in touch with us either via email hello@airstylewrap.com or gives us a call +1-(888)-840-6536.
Yours sincerely,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

This company does not operate ethically…

This company does not operate ethically and I would give it 0 stars if I could. I received a box that arrived damaged and when I checked the contents the item was used. I emailed customer service and received no reply. I called them and finally got to speak to a service representative who sounded he was operating from an outside call center. He gave me instructions to mail back the product which he told me I had to use my own funds which I did, only to have them refuse it. I would not recommend this product or anything this company makes. Totally unethical and trash product.

7 de março de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Terri, You’re right — this is unacceptable. we can’t imagine how this may have happened, but if you allow us the chance to speak with you at your earliest convenience, we would like to make it right so we can get this sorted.
Please contact us via email hello@airstylewrap.com or give us a call at 1-888-840-6536
‍I’m sorry this happened and look forward to speaking with you.
‍Yours sincerely,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Airstyler melted near the powerswitch

Airstyler melted near the powerswitch. Only used it a few times and was within the 90 day return policy. It was actually a little over 30 days when I reached out. There is no way to turn it off without unplugging it and I can't take the head off due to the plastic that melted. I had only used it 5 minutes before I noticed a smell. I have short fine hair-fyi. So it doesn't take long to dry it.
They basically told me to kick rocks. The product is cheaply made, a fire hazard and the company seems a bit shady. DON'T WASTE YOUR MONEY ON THIS. GET A DYSON. Dyson hold true on their returns and products are quality. I should have known better.

Ps. In response to their reply:
No, the company did nothing. It was a total waste of time and money. Not a quality product or company.

26 de março de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Anna, thank you so much for bringing this issue to our attention. First off, let us apologize for the unacceptable way in which you’ve been treated.
Keeping our customers happy is our number one priority and we’d like to ask you for another chance to make this up to you.
Please get in touch with us either via email hello@airstylewrap.com or give us a call +1-(888)-840-6536.
Sincerely,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Product is very cheaply made

Product is very cheaply made, broke in the first couple of uses. I contacted about a return and they said they would issue a refund since the product is not working and was within their warranty. Its been months and I am seeing no refund. I still am waiting and now their support email is a dead line. This company is a scam.

5 de fevereiro de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Erin, thank you for your customer feedback. We understand how you feel and would like to apologize for the inconvenience you experienced. Please contact us at either via email hello@airstylewrap.com or give us a call at 1-888-840-6536 so we can discuss this further and make things right.
Sincerely,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Donot buy !!

Donot buy !!! Iam still waiting for my refund !!! I bought at the end of January they will not email me back !!! Buyer beware

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Shelby, we are sorry to hear that you've had bad experience with us. I would really like to know some more details and solve the issue to your benefit. Please get in touch with us either via email hello@airstylewrap.com or give us a call at 1-888-840-6536.
Sincerely, Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Would give zero stars if possible

Would give zero stars if possible. Worst experience ever with a return. Have made numerous, more than 10, attempts via email and phone (with never a return call) to obtain a refund. They just keep saying a refund was issued and to check with my bank. It’s been almost a month and a half and nothing has returned to my bank for a credit. Don’t know where to go from here, but I would never recommend this company.

9 de fevereiro de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Dear Beth, thank you for your feedback. We’re sorry that you had a negative experience. We appreciate your honest feedback and would like to invite you to contact us directly us either via email hello@airstylewrap.com or give us a call at 1-888-840-6536 so we can resolve the issue. Thank you again for your feedback.
Kind regards,
Airstyle Team

Avaliado com 3 de um total de 5 estrelas

Be persistent

Product didn't work with my hair, that's fine. I contacted about a refund and paid for the shipping to return the item abd have yet to receive a refund. That was 3 months ago. All my emails go unsendable and calling gets you nowhere.

Update:
I finally managed to get a refund after weeks of emails and calls. If you are having the same problem, submit a request to talk about your order on the website. Make sure they confirm you have an order with them, then ask for a refund. I got blown off every other time. Keep screenshots!

9 de janeiro de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi, we are sorry to hear about the issues you've had, we'd like to know more details in order to solve the issue in the best possible way, please contact us at +1-(888)-840-6536 or reach out via email: hello@airstylewrap.com.
Sincerely, Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Do not buy this product

Do not buy this product. The quality of the item is poor. I returned it over two months ago and have made numerous attempts to get a refund to no avail. A total rip off.

23 de janeiro de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Karen, thanks so much for telling us about this problem. We always strive to provide amazing service and I’m sorry that didn’t happen this time. We are committed to make it up to you. Please get in touch with us via email hello@airstylewrap.com or give us a call at 1-888-840-6536 to further discuss the matter and solve it to your favour.
Again, I’m very sorry about the situation and I’m eager to resolve it for you.
Thank you,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

I ordered 2 Airstyle PRO hairdryers…

I ordered 2 Airstyle PRO hairdryers from Airstyle.co. They sent me 2 hair removal devices instead. I have written to them 5 times and they will not respond. Either send the correct items or refund the cost. This is NOT a reliable company.

21 de fevereiro de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi, we are sorry to hear about the issues you've encountered, we'd like to solve the issue in the best possible way please contact us at +1-(888)-840-6536 or reach out via email: hello@airstylewrap.com.
Sincerely, Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Horrible experience

My boxes were damaged. I had ordered two. When I opened the one box one of the brushes had a hair in it. After giving them a week I am filing a claim with my credit card company. The absolutely worst experience ever

26 de março de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Jule, thanks for your feedback. We’re sorry to hear you had a less than ideal experience with our product. Our customers mean a lot to us, and we'd like to resolve this for you ASAP. Can you shoot us an email at hello@airstylewrap.com give us a call at 1-888-840-6536 to continue the conversation? I look forward to hearing from you.
Kind regards,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Awful

Awful, I was sent a used item in a broken box. The product is not powerful enough to dry a gain of sand in the desert.
Stay away..
I sent a return request by email.
Let’s see what comes out of it..
I’ll write an update when I get a response and hopefully a refund..
😡🤦🏼‍♀️🥹

22 de março de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Hi Amélie, thank you for sharing your experience so we can improve. We’re sorry that you've had a bad experience with our product. This experience doesn’t align with the high service and quality standards we hold ourselves to. This includes making sure such experiences don't happen again.
We would like to make things right by you. Can you please contact us either via email hello@airstylewrap.com or give us a call at 1-888-840-6536 to make arrangements to have this sorted?
Yours sincerely,
Airstyle Team

Avaliado com 1 de um total de 5 estrelas

Total Scam!!!!

Total Scam!!!!
I've lost my money on this. They sent me a used product, broken box, wrapped in tape. The packaging looking like it was pulled out of the garbage.

They won't answer emails and can't get through to customer service as it's a scam!! Genuine review, not paid to pretend it's amazing like the other reviews I've read.

22 de março de 2023
Avaliação não solicitada
logotipo da airstyle.co

Resposta da airstyle.co

Dear Kavitha, I’m so sorry we missed the mark on this.If I were in your situation, I’d be pretty upset too.
We should have caught this the first time, but we didn’t. These mistakes have been hard lessons to learn. We’re using your feedback to improve our products and services.
We’d like to do whatever I can to correct our mistake and earn your forgiveness. What can we do to make this right?
Please reach us directly at: hello@airstylewrap.com or give us a call at 1-888-840-6536.
Sincerely,
Airstyle Team

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