Airyhair Avaliações 

256
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This company is great! They’ve gone way beyond my expectations and have colored hair that was not in their color wheel and made every effort to please and accommodate me. I’ve used them for years and... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I’ve tried to reach you through your contact form, I’ve called, I’ve reply to my order confirmation at business @airynetwork .com I’m not getting any reply. I leave a review here and you tell me to re... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Don't ever buy these extensions their fake and will break if you try to bleach them! 1 I did not buy from you 8 times 2 the only reason I wrote a bad review it's because your hair is bad if it doesn't... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

i do a lot of cosplay and costuming, so hair extensions are a great way for me to change up my look without having to deal with styling wigs or constantly dyeing my hair. I really love these because t... Ver mais

Detalhes da empresa

  1. Loja de produtos para cabelo
  2. Fornecedor de Produtos de Beleza
  3. Técnico em Extensão Capilar
  4. Fornecedor de Extensões Capilares
  5. Cabeleireiro
  6. Loja de perucas

Escrito pela empresa

High-quality, affordable human hair extensions with free worldwide shipping and 30 to 45 days money back guarantee.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

256 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(256)

6 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Exchanged hair for free

I have accidentally bought the wrong color hair, which put a lot of stress on me since the tape in extensions were supposed to be installed before my sister's wedding. The person named June was really understanding and sent me a correct color via express for free, which arrived on time! Old hair was returned, I have covered shipping, which was fine.

Thank you for making the one time in life occasion just perfect!!!! the extensions are amazing, no issues with drying or tangling.

21 de fevereiro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Full lace wigs

This is a review for wig that ah claims uses same hair as extensions. I have got myself a set of 160% density full lace wig with a color of #1B, 22 inches. Compared to other stores, I would say it is around 30% cheaper depending on spec but the quality of sewing and hair softness has been above and beyond what I have expected. Three months of usage and it is still holding great, no complains, ordered on Wednesday evening and got item on Monday. Super happy with the experience.

12 de fevereiro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Seven months and still going

I just got myself a new set since the old one has seen better days and wanted to leave an actual review, not after 4 days of usage but after 7 months and 12 days.

The extensions are still holding and I could not be happier, usually the hair salon bought hair would last me around 4 to 6 months so it stacks up really well against “premium brands”, if I wanted, I could still stretch these for another month. No tangling or matting, maybe I just care about my hair too much, I don’;t know. Sticking with airy,

Thank you

12 de fevereiro de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DONT BUY

Sent my hair back about a month ago and still neve herd back from them :) .. read a pervious review and she was 100% right. They are rude and make you feel like you’re in the wrong. My hair was a birds nest the first week, hate to take out my fusion extentions just to ruin my hair. Terrible

2 de fevereiro de 2018
Avaliação não solicitada
logotipo da Airyhair

Resposta da Airyhair

Hey,

1. You said you had a proof of you returning the hair and seeing it as delivered, but when asked for a tracking number, you never replied.

2. I have checked our conversations with you and it looks like our staff always was friendly, even used smiley faces and promising you a 100% refund if the hair is not destroyed, always replying on time and apologizing for issues. Not sure which part was rude.

3. We have a special guide for clients who have damaged their hair by accident and helped at least 50% of them to restore hair extensions to their original state due to improper care. I am not claiming that you damaged the hair and that we are always right, just trying to help everyone.

4. The review you are referring to is from client who wanted to keep the hair and get a full refund too. She threatened to leave a bad review if we don’t do as she wants, and as you can see, it is here.

5. You can research AiryHair and find that we have been selling extensions for over ten years and there is just no way to survive for that long if our product was bad. The majority of our clients are happy and continue using our extensions.

6. Also, if you were to check even the premium brands, all got horrible reviews from clients claiming fake hair, etc. (which is wrong) and most of the brands don’t even bother to reply to their clients. I believe we do our best there and try to not only make everyone happy in the long run but also respond to every review, which in my mind is a better customer service that most of the shops out there.

Avaliado com 5 de um total de 5 estrelas

Great hair, shipping could be better

I have ordered my hair on Dec 18th using free shipping and got it on Dec 26th, I know I should have used express if I wanted hair faster but I really expected to get the package before Christmas. Other than that, the hair is fantastic, even with freezing temperatures out there it is holding great, no split ends, no tangling does not turn into a mess after washing. So my advice is to get express if you want hair fast or if you can wait, just go with free, can't beat quality for this price.

30 de janeiro de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

HORRIBLE HAIR!!!

HORRIBLE HAIR!!!! Seriously don’t buy it. It is not human hair it is synthetic and it will shed like crazy. Within a week of having it installed you will realize it looks like a birds nest and if you try to return it be prepared to ship the hair back to China and pay for shipping costs your self, by the time it gets there and by the time you get your money back you’ll just give up and make sure you never buy from them again! Not to mention Their horrible customer service they talk to you as if you’re the one that has done something wrong, super rude and unfriendly. I threw the hair away after one week of having it on.

29 de janeiro de 2018
Avaliação não solicitada
logotipo da Airyhair

Resposta da Airyhair

Hi,

Well, to tell you the truth:

1. The customer wanted to have money back without returning the hair, which is just wrong and no retailers in the world do that.

2. Since you installed hair already, we allowed you to wear it for 30 days and only then return for a full refund but you refused, threatening with "bad reviews", etc. which is not nice :)

3. We have been selling human hair for over 10 years, clients can always send back the hair for a refund or exchange if they got a bad unit. Lemons happen, we ship thousands of units monthly and got nothing but praises from the majority of our customers, salons and what not.

We honor your decision of not returning the hair + posting bad reviews, if that is what you prefer. But the terms are pretty fair, return for a refund.

Thank you

Avaliado com 2 de um total de 5 estrelas

I ordered a hair extension(tape) on …

I ordered a hair extension(tape) on January 18, and so far there is no message about whether the package is already on my way to me or not. I ordered to Estonia.

28 de janeiro de 2018
Avaliação não solicitada
logotipo da Airyhair

Resposta da Airyhair

Hey, thank you for your review. Since you got the extensions that take 6 business days to produce, we finished your order recently and will get you a tracking number soon. Due to heavy snow in the region, multiple flights have been delayed but it is shipping tomorrow :)

Avaliado com 5 de um total de 5 estrelas

Big Variety!

This was my first time ordering from this website and I decided to go with the tape in extensions with three color highlights, regular quality, double drawn. I was surprised by how good the dying quality was. The colors really pop and after using hair for close to three months now, still no sign of them washing out

23 de janeiro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Melting test passed

Got my extensions and did a hair iron melting test, before applying to see if it is real or fake hair, as a lot of shops sell weird products these days. It did not melt, and I am extremely happy to have found airyhair, installed hair and still smooth as babys butt, no issues, 6 weeks of usage

13 de janeiro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am really satisfied with the quality …

I am really satisfied with the quality of the extensions. The hair is really silky and shiny and the tangling is minimal. Great for anyone who doesn't like to dye their hair or do something permanent, like me. Good value for money!

10 de janeiro de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We bought Extensions and they were …

We bought Extensions and they were never delivered. I wrote many times to airyhair. DPD wrote they send the parcel back to airyhair, because of a false address. Airyhair has my money and I got no hairs.
They were so unfriendly.

9 de janeiro de 2018
Avaliação não solicitada
logotipo da Airyhair

Resposta da Airyhair

Hello, this is not what actually happened. DPD carrier has confirmed item as delivered to your address and you have refused to fill a lost item ticket with carrier (which raises suspicions that you actually got the hair?).

Then you threatened us with bad reviews, if we don't do as you say.

Since the item is showing as delivered to you, and you did not want a further investigation by carrier (not to mention multiple threats), we can't do a refund.

Avaliado com 5 de um total de 5 estrelas

Kinky curls

I order myself some kinky curls and I’m very satisfied with my purchase. I chose express shipping so the order came really quickly. The extensions are really thick from top to bottom and that shows me it’s good quality remy hair. the clips are easy to use and remove, I love it!

21 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

As a stylist I definitely recommend. June has the best customer service

I’ve purchased from airy hair several times. As a stylist I’ve paid up to $100 for a 10 pack of tape-ins. At AH you get good quality hair and 40 tape-ins for half that. I don’t like the time it takes to ship, however June at AH did keep me up to date and took great care of me. The customer service and kindness is excellent. The only thing I’d change is getting my hair faster. Over all amazing hair.

19 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Long lasting

I still have my airyhair extensions and it’s been over 6 months! At first, I wasn’t sure about the quality, but decided to give them a shot. I’m glad I made that decision because I’m still wearing them every day and they still look so good. I really took care of them and brushed them, washed them, avoided hot tools etc. and I guess that really paid off. The shine and soft touch is still there like when I first bought them and I couldn’t be more happy with them! thanks AiryHair!

18 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome

I had mine for almost six months and they still look good. I got new set today in a slightly different shade so I can mix and match.

18 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great for my salon!

Fionna Johnson
Great for my salon

I bought a lot of these for my salon and my curly girls love them. I like how there’s a lot of different curls to choose from so I can offer my clients a lot of variety. The colors are also great and the clips seem really sturdy. I will definitely buy more because they’re really popular at my salon. Thanks airyhair!

12 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

loooove it!

This is the third time I’m buying from AiryHair and I’ve never been disappointed by them. the quality of the hair is always on point and the delivery is VERY quick. I decided to go with wavy extensions this time because I wanted a different texture and they look gorgeous. My old AiryHair extensions still look amazing after months of use which is not something I’ve experienced with other brands.

2 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Before I buy my extensions, I always want to make sure that I’m making the right choice, so I ask a ton of questions about the product. I want to thank the customer service for putting up with me and all of my questions and demands, you’ve been great!

1 de dezembro de 2017
Avaliação não solicitada

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