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Detalhes da empresa

  1. Farmácia Online

Escrito pela empresa

Your trusted source for brand-name pet medications.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

17 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Caring Company

I had recently ordered $140 worth of medication through AKCrx. Unfortunately my pup passed away the day I got the medication. I called to see if I could return it which I doubted as it was medication. Everyone was so kind they told me to keep it and they refunded the cost and fall. Great company to work with

26 de janeiro de 2026
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

Thank you so much for your positive review! We're sending you well wishes during this difficult time.

Avaliado com 1 de um total de 5 estrelas

Never Received Medication

I would not recommend AKCPTRX based on my experience. I submitted a prescription for fluoxetine 10 mg tablets on September 4, 2025, and as of now, I still haven’t received it. I reached out to customer service multiple times by email and phone, but the issue was never resolved.

This has been extremely frustrating and disappointing, especially when it comes to something as important as medication. I’ve since decided to cancel my relationship with this pharmacy. I hope AKCPTRX takes this feedback seriously and improves their communication and prescription fulfillment process for future patients.

3 de novembro de 2025
Avaliação não solicitada
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Resposta de AKCRx

Thank you for your honest feedback, and we sincerely apologize for the frustration and delays you experienced. While we did reach out regarding a mismatch between the prescribed form and your requested form, we recognize that our follow-up wasn’t nearly proactive enough and we take full responsibility for that.

Thank you for taking the time to speak with us today.

Avaliado com 3 de um total de 5 estrelas

Lost my trust from step one

Their ad from registering my new puppy was VERY misleading. "Free trial" isn't free because you have to utilize autoship. That info was buried at the very end of the finest print. In fact, checkout never even gave me a place to enter a coupon code. Customer support was great when I called. Prices were comparable. But I will not trust a company who uses misleading advertisement to provide a service for me. Starting out on the wrong foot! Thanks but no thanks.

11 de março de 2025
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

We want to extend our sincere gratitude for taking the time to share your experience with us. Your insights are invaluable to us as we continuously strive to improve our services and ensure a positive experience for all our customers.

To clarify the terms, this program is designed to help ensure that your pet stays on track with their treatment and that you receive a consistent, timely supply of their medication.

Avaliado com 1 de um total de 5 estrelas

I’ve been receiving my order without no…

I’ve been receiving my order without no issues for months but last month I didn’t receive it. There’s always a problem to contact the vet, I received several emails about it every month. I think I shouldn’t be the one calling my vet every time. The website is not customer friendly at all. Changing the dosage is a headache and I found out that if you want to stop your auto shipment you can’t! They have the option but it doesn’t work. What is this? Call them several times…no answer! I just sent them an email hoping to solve this situation. Anyway, just want people to know what to expect.

6 de janeiro de 2025
Avaliação não solicitada
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Resposta de AKCRx

Thank you for bringing this matter to our attention. We're sorry to hear about the challenges you've faced. We want to help you with a resolution, but we’re unable to locate your account with the limited information we have. Please reach out to us via phone, email, or chat, so we can work towards a solution.

Avaliado com 5 de um total de 5 estrelas

My order was handled and fulfilled…

My order was handled and fulfilled promptly. They were also kind enough to notice and delete a duplicate order that I had placed by mistake!

16 de julho de 2024
Avaliação não solicitada
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Resposta de AKCRx

We're delighted to hear that you enjoyed our service! Thank you for your kind review and for recognizing our efforts. Your feedback motivates us to continue delivering top-notch service. We're grateful for your support and can't wait to see you again soon!

Avaliado com 3 de um total de 5 estrelas

Waited approximately 3 was before I…

Waited approximately 3 was before I called concerning my order to find out there was a problem and unable to ship. Order was corrected, shipped and received in a timely manor. I’m waiting for auto refills at this time

2 de julho de 2024
Avaliação não solicitada
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Resposta de AKCRx

Thanks for sharing your feedback! We're committed to making improvements based on the experiences of our customers.

Avaliado com 5 de um total de 5 estrelas

Good pricing

Good pricing, fast service and greta follow-up

16 de julho de 2024
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

Thanks for your review! We’re pleased to be part of your efforts to keep your pet happy, healthy, and active.

Avaliado com 5 de um total de 5 estrelas

Easy to get my dog’s monthly meds

Easy to get my dog’s monthly meds. Saves me a ton of money, too.

12 de julho de 2024
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

Thank you for your complimentary review! We're grateful for the opportunity to serve you and look forward being meeting your pet’s pharmacy needs for years to come!

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Helpful staff and on time delivery. Did I mention great prices and fresh product. I previously got nexguard from my vet. It was hard as a rock and my dogs didn’t want to eat it. When I bought from you, the nexguard was fresh and soft .. totally different. I appreciate fresh product, thank you.

9 de julho de 2024
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

We're delighted to hear that you enjoyed the Nexgard! Thank you for your kind review and for recognizing our efforts. Your feedback motivates us to continue delivering top-notch service. We're grateful for your support and can't wait to see you again soon!

Avaliado com 1 de um total de 5 estrelas

Couldn’t get them to find the vet…

Couldn’t get them to find the vet approval for a prescription. By the time I received the 10th attempt email I told the company to delete my account and cancel everything because they were still claiming they didn’t get approval. Then I receive two prescription at two different tones, in the mail and my cc has been charged. After they were told they weren’t approved to charge. I also changed the card number on file to prevent this and they went around that to my original cc#to charge.

13 de julho de 2024
Avaliação não solicitada
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Resposta de AKCRx

We hear you and appreciate your input. We’re always looking for ways to improve, so your feedback is important to us.

Avaliado com 1 de um total de 5 estrelas

AKCrx NEVER AGAIN

AKCrx screwed me. I ordered Carprofen on 16 June. The vet faxed back the prescription 3 times. I finally intervened 8 days ago and verified AKCrx had the prescription. Well guess what 8 days later (02 July) no carprofen. Called again, after being on hold forever listing to that obnoxious panio music, they said they would expedite the shipment. NEVER AGAIN
Update: got an email saying my prescription was approved on 8 July and shipped with a 25% discount. Let's see: ordered 16 June not approved until 8 July. 23 days. Still waiting for it to show up in the United States Postal service.

1 de julho de 2024
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

We hear you and are already taking steps to make things right.

Avaliado com 4 de um total de 5 estrelas

This was a disaster -- UPDATE :-)

UPDATE -- I'd like to commend AKCRx for their follow up to my problem. I received a personal phone call from someone at "corporate" who apologize for my experience. They reviewed the file and admitted there was a serious disconnect between them and my vet where the faxed approved script was not electronically going into my file so the prescription could be processed. The young lady said they are looking into the matter to determine what the problem was so that it can be fixed. I'm expecting an auto-refill in August. We'll see how this goes.

This was a disaster. My vet faxed and e-mailed their prescription approval 4 times, and yet AKCRx requested approval a FIFTH time via e-mail. It wasn't until my Vet's office called and had a phone conversation with AKCRx (following their having complied with AKCRx repeated requests) that my approved prescription moved forward and was filled.

25 de junho de 2024
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

Thanks for sharing your feedback! We're always striving to improve.

Avaliado com 5 de um total de 5 estrelas

Great flea protection at a great price!

The recent heat has caused a significant increase in fleas, and my service dogs regular flea prevention medication was not providing enough protection. My vet recommended Simparica, which was not only available from AKCRx… it was available for far less than I had expected to pay, and was shipped and received within 3 days!

3 de abril de 2024
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

We're delighted to hear that you enjoyed the Simparica! Thank you for your positive review

Avaliado com 5 de um total de 5 estrelas

Fantastic

EVERYTHING

18 de junho de 2024
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

Thank you for your wonderful review! We're thrilled that you had a great experience with us.

Avaliado com 5 de um total de 5 estrelas

Caring and Fast service & reply

I switched to your pharmacy because of getting my fur babies their meds and needed preventative . You haven taken care of notifying their vet and letting me know ASAP
Once you got the script it was shipped and had it within the 3 to 5 days
Usually less
Last pharmacy started out good than took way too long could never really talk to them
It was getting to the point of trying to get scripts from our pharmacy which would cost more or they didn't carry it
Thank you for caring enough to take care and calling our Vets for script right away and being fair in pricing
Especially in times like these and people have budgets but we have a responsibility to our pets they are family
Our Veterinarian and staff could not be any better and now I found a good pharmacy
Thank you



26 de junho de 2024
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

Thank you for your review! Your support lets us know we’re succeeding in our mission to provide excellent service.

Avaliado com 5 de um total de 5 estrelas

Fast service

Great products fast service

27 de junho de 2024
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

Thank you for your review! Your support means a lot to us.

Avaliado com 4 de um total de 5 estrelas

Flexibility is not their thing.

Working with this pet pharmacy has been almost painless. They only dispense in three month and six month intervals. Sometimes with three dogs you need to be more flexible and they are not.

21 de junho de 2024
Avaliação não solicitada
logotipo da AKCRx

Resposta de AKCRx

We value your feedback! Stay tuned for updates.

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