Alamour The Label Avaliações 

I just got an email yesterday that Alamour flagged my original Trustpilot review written in Feb 2024, as defamatory. I saw a review from another customer stating the same, so it seems they are going around trying to get legitimate bad reviews, taken down. At least it confirms to me that reviews impact them since they are going to such lengths to get HONEST reviews taken down. Thankfully Trustpilot confirmed that there was absolutely nothing defamatory about my review and they will not be taking it down. I will say that given my experience of Alamour and how aggressive their legal team were just over me raising a charge dispute with my credit card company, I won’t be surprised if they take a similar aggressive approach with Trustpilot. Alamour is just an awful company, so buyers beware! Poor quality clothes, awful customer service, no refund given even if dress is faulty you will be stuck with a useless store credit, aggressive legal team who actually sent me a threatening email and now to top all of that, they are trying to take HONEST unfavorable customer reviews down. It’s actually rather pathetic. Please spread the word and stop this company, it’s a total scam. I lost my money and got stuck with their useless store credit, don’t allow the same to happen to you, do not be fooled by the pictures online, you will absolutely regret buying from this company. Thank you Trustpilot for doing the right thing.

This company has been flagging bad reviews trying to get them taken down on trust pilot. My partner and I both have received emails claiming our reviews were “flagged” for being defamatory when it was just us describing our experience. If we do not comply then trust pilot removes the review. This company is a literal joke and is doing anything they can to keep facade that they are a legitimate company.

So schön die Kleider auch sind, bestellt NICHT bei Alamour wenn ihr in Europa die Lieferadresse habt!!!!
Am 05. Februar 2025 habe ich 1 reduziertes Kleid bestellt, das mir schon seit Jahren so so gut gefällt. Daher war ich auch bereit den überteuerten Versand und Zoll zu schlucken.
Das Kleid kam NIE an. Keine Nachricht vom Zoll, kein gar nichts in der Post als Benachrichtigung.
Nur von der Australischen Post ein sehr knappes Onlinetracking, dass das Paket wieder zurück sei. Es ist daraus nicht einmal zu erlesen, ob das Paket jemals überhaupt in Österreich war, geschweige denn in der Nähe meiner Lieferadresse!!
Daraufhin der Kontakt mit dem Kundensupport, der genau NICHTS tut, um den Kunden zu unterstützen.
Ich soll nochmal Versand zahlen. Oder sie behalten mein Kleid und mein Geld als Coupon. DAS IST BETRUG!!
Ja, in den Geschäftsbedingungen steht geschrieben, dass bei Retoure das Geld nur als Coupon für neuen Einkauf gutgeschrieben wird. Aber ich habe nichts zurückgegeben!! Und auch keine Annahme eines Pakets verweigert.
Der Fehler liegt beim Versand und dennoch wird der Kunde verarscht!!
Seit Mitte Februar 2025 fordere ich also vom Kundensupport eine detaillierte Sendungsverfolgung. Der Beweis fehlt um zu zeigen, dass der Fehler bei mir liegt und ich daher draufzahlen müsste. Für Alamour ist es scheinbar unmöglich, von der Post einen genauen Sendungsverlauf zu erhalten. Ganz eindeutig, weil der beweisen würde, dass Alamour oder die Post für eine neue Versendung aufkommen müsste!!! Der Support bearbeitet meinen Fall nicht, sondern schreibt mir immer die gleichen unveränderten Bedingungen zurück, dass ich neuen Versand zahlen soll oder sie behalten das Kleid, das ich bezahlt habe.
Es wäre das einfachste, mir einfach mein Geld zurück zu überweisen damit der Fall abgeschlossen ist. Es ist schon der 22.April und sie lösen das Problem immer noch nicht. Nein, Alamour zieht es vor, den Hass einer potentiellen Kundin für immer auf sich zu ziehen. ACHTUNG, Alamour ist BETRUG und als Kunde wirst du verarscht und für blöd gehalten !!!

Ordered a dress for my wedding. After speaking to the Paddington store I found out that the dress was a 'strange fit' and I should go to the Paddington store to try on before I purchased. I was not able to make it there so requested a refund. I had to ask for the refund twice before they replied that it will be granted - minis the 10% cancellation fee (which I've never heard of for an in stock product before). I've waited the 10 business days they advised it could take and still do not have my money back. Nor have I received a reply to my email asking where it is. Do not buy from this site, they are very unprofessional and only care about taking your money.

The dress is gorgeous and affordable. I wish petite versions were available.

I ordered 2 made to order gowns and decided to cancel the order 11 hours after placing the order. I was told that it could not be cancelled because they were in production, after 3 weeks I emailed them and they stated that the dress was only now being produced. Then when I finally received the gowns they did not fit so I am in the process of trying to return the gowns and am now being told that they do not provide refunds even though the website stated that they did. When contacting them about the refund I was told that I should have cancelled the gowns before they were shipped even though I tried to cancel when the order was placed. Communication is not good at all and they just keep repeating themselves with any solution.

Ordered a dress end of January for an event in February, still have not received this item and it’s now April, this dress cost me over $200. No reply from emails neither. Been completely scammed!!!!
Stay clear!!!

I ordered a custom made-to-order dress ,
The whole experience has been horrible.
To begin with there is no direct way to communicate with them besides email , and they take forever to reply unless it’s in their favour.
Now that I have a problem with the order they are ignoring my emails.
The dress was completely wrong! It was for an event and I ordered weeks in advance.
I reached out and was asked to send photos to prove it. I did exactly that.
Since then I have reached out via email numerous times and they do not reply.
Their customer service is despicable ,
And I’m sorry to say but they cannot be trusted with the quality of their dresses.
All I want is to send the dress back and get my money back.

UPDATE:
It has been a week since I received the dress
They have ignored all attempts to send the dress back
They haven’t replied to one of my daily emails
Complete scam site with horrible quality dresses
Do not buy from this site!!!!
They are not what they seem!!!!
Luckily I have paid via PayPal and have opened up a dispute with them to get my money back.

I ordered a package from them, but still haven't received anything and their site is no longer accessible. I still don’t hete anything from them. I want my mony back Or my package.

Alamour the Label is amazing! I was looking for a wedding dress back in 2023. I wanted to wear a gold/rose gold/tan color, instead of wearing White. I was able to communicate with the brand via What's App about sizing questions, and they responded very quickly. I actually changed my mind about my dress selection after purchasing because of a new dress that came on the website the next day, and they allowed me to change my order immediately. Fortunately, I found a veil that was a similar style to one of the layers in the dress. Everything was packaged well. The dress was a lovely wedding dress! I'm so grateful for this company! I wish I could show pictures!

They do not have a return policy except for offering a store credit. I bought my daughter her formal gown here, but the fit was terrible. They refused to issue a refund, so I was left with a store credit that we didn't need. Each year, I had to make a purchase to keep the credit active. This time, I decided to buy $280 worth of underwear jsut to be done with this company. However, they emailed me stating that I needed to pay additional shipping fees because the underwear was not all shipped from the same location. We had already paid $14 for shipping! The customer service has been absolutely appalling

Ordered a dress and doesn't suit me so i returned it. It has been over a month and they are saying they cant find the parcel. Australia post has clearly delivered it and its still waiting at the post office awaiting pickup. Had i known they would give me this much trouble for such an expensive dress i would never have bought from them.
Everything I contact customer service they say we are working on it but clearly not since it's still sitting in a post office.
If I could give 0 star I would.

Thank you for the fast turn around of my beautiful dress.
I will shoot you some photos after the wedding.

Thank you.
I just wish we could call you to make life easier.
Regards
Amanda

Wow, the gown and wedding dress are stunning! Size XL fitted me perfectly, I am usually a size AU14 and smaller hips size 10/12. Stunning detail and quality! Love it!!!

This is my new official go-to for any occasion. My dress was exactly as advertised and exceeded my expectations. It came super quick and overall was a great value.

Loved the quality of the dress. Delivery was prompt.

I love my dress it’s beautiful

Absolutely love the dress. Very high quality, looks just as pictured and super quick delivery. Would buy from here again :)

Ordered Clio dress online, dress measurements are precise to the sizing guide, shipping was very quick. The dress itself is very well made of quality materials.

Best quality dresses. I bought for my wife a dress and she loved it ! Very fast shipping and hassle free