The chair that was "in stock ready to ship" was cancelled after I waited 60 days for it. They said they can't get the chair but it's still listed on their web site. I do wonder if my order was cance... Ver mais
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Veja o que dizem as avaliações
Product quality was great and once the product shipped the 3rd party shipping was fabulous. The Alchemy customer service was less than desirable. Product was to take 2-3 weeks to ship it said. No upd... Ver mais
Vanessa and the style fix team were incredibly helpful in furnishing the apartment of my dreams. They made the process fun, collaborative and exciting. Vanessa was attentive to detail, my wish list an... Ver mais
A empresa respondeu
I love the fact that Alchemy Fine Home offers free design assistance and that they were able to help me bring all of the details together without having to go hire a designer. They listen to me and go... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- também em
- Loja de artigos domésticos
- Loja de móveis ao ar livre
- Loja de móveis para cozinha
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
Sobre Alchemy Fine Home
Escrito pela empresa
Alchemy Fine Home is a luxury home decor company specializing in curated furniture collections, modern tabletop and home entertaining essentials and inspired home decor accessories.
We travel the globe to find the best artisans and designers to offer you an unparalleled selection of luxurious hand-curated treasures. We offer quality American heritage brands like Four Hands, exotic hand-made furniture from Noir and CFC, and global luxury brands like Eichholtz. From French Limoges porcelain, Dutch cast-iron cookware, Italian Murano glassware, Scottish wool throws, and Portuguese linens, we jump from continent to continent to find you the finest-crafted furniture and decor. Explore our hand-picked top brands from Europe, Asia and the USA.
We know finding exactly what you want isn’t always easy, that’s why we offer complimentary design services via our Home Style Fix
where our Design Concierges suggest simple tailored solutions to your home design projects. Need some help figuring our a floor plan that would work in your home or need help finding the right pieces for a smaller space? We work with customers and designers to simplify their design process and save you time searching online. See what our Design Concierges will suggest for you!
Based in San Diego, California, Alchemy Fine Home works with the best designers and artisans world wide to bring you a curated collection of elevated furniture, decor and tabletop with unparalled customer service. Alchemy Fine Home is striving to constantly blend technology, customer service and design to create an unparalled unique experience tailored to each of their valued customers.
Informações de contato
6749 Calle Ponte Bella, 92121, San Diego, Estados Unidos
- 1-844-456-5333
- orders@alchemyfinehome.com
- alchemyfinehome.com
3,5
Bom
137 avaliações
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Horrible return policy for supposed…
Horrible return policy for supposed luxury products! I wanted to try one of an item before buying 5 more and could return it at all.
11 de julho de 2022
Avaliação não solicitada
Resposta da Alchemy Fine Home
We do have products clearly listed if they are final sale or not or if they have a restocking fee when returned. We are passing on the costs that we also receive from our suppliers, we are not profiting from this. In addition, we are extremely accommodating with sample and swatch requests to help in making your decision. When it comes to shipping luxury furniture, we offer complimentary shipping, which is very expensive. Furniture is not an item you can simply try and send back without incurring a lot of costs unfortunately. We are always happy to help in any way we can to avoid an unwanted purchase.
Just Appalling Customer Treatment
Wow. I bought several items from this very expensive home goods store, including a tissue box cover. When I received it, the cover would not fit over the tissue box. I tried to set up a return and was asked to provide measurements of the box (nope, this is not Nordstrom or Amazon customer service, people!). I was then informed that if I returned it I would be charged a shipping fee AND a 25% restocking fee! BUYER BEWARE! They do not stand behind their products, and will put you through a lot of hassle to get 75% of your money back. I will never shop there again. There are plenty of other stores which treat their customers with courtesy and respect. Perigold and Kassatex, for instance, would never do something like this, and their products are great. I am appalled.
UPDATE
In response to their reply, the “restocking” fee is 40%, which was not clear before purchase. They hit me with that before asking for information. It was very rude and abrasive to begin the conversation that way. I buy most home items online and have never encountered such a rigid and expensive return policy. I decided…as I am sure they wanted…to keep the item and fix it myself. If that’s what you want to do, by all means take the chance. But look at the amount of time that elapsed between my review and their reply. That should tell you all you need to know about their interest in customer satisfaction.
9 de julho de 2021
Avaliação não solicitada
Resposta da Alchemy Fine Home
Hello Suzanne,
First off, I apologize for your experience. I did however look into this and saw a clear chain of emails where we politely asked for a photo to make sure what size of tissue box you were trying to use as tissue boxes come in various sizes. We clearly listed the dimensions on the website for this tissue box, and had Kim Seybert, the designer of this product, send a photo for you showing you what box fits inside of it and even sent you a link to Amazon & Target showing you the correct size of tissue box to buy as its a very popular size. If an item is ever faulty or damaged we 100% stand by our products. We clearly list that if its buyers remorse that there is a restocking fee. We go above and beyond for our customers and pride ourselves on customer service however when you wouldn't let us help you by confirming the size you were using, we couldn't be of much help. Best of luck! Also, it's a 15-20% restocking fee, not 40%.
The reason for the lapse in time in replying to your oringal review was that we did not have a professional Trustpilot account so there was no way for us to be notified.
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