I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Ver mais
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Veja o que dizem as avaliações
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Ver mais
Very poor zero would be better. Lenses ordered over 3 weeks ago, which were supposed to be dispatched within 7 days. Tried email support got a generic AI response. (at least they were honest and put... Ver mais
I’ve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Alensa.co.uk
Escrito pela empresa
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Informações de contato
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Reino Unido
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,2
Muito Bom
4 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent company to deal with
Excellent company to deal with, quick replies to my questions about my prescription & the correct product arrived at a great price
16 de outubro de 2025
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Rob,
We're happy to hear that you had a positive experience! It's great to know that our quick replies and accurate products met your expectations, especially at a great price.
Thank you for your feedback.
Kind regards,
Customer Service Team
DISRESPECTFUL& UNACCEPTABLE SERVICES
I contacted the company and waiting for the response to solve my issue
They are active in Trust pilot to reply while ignoring my email. Clarify what’s you solutions and compensation you’re offering other than partial refund ?
17 de outubro de 2025
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Jawaher,
We’re very sorry for the inconvenience you’ve experienced. Our team has already replied to your email with the available solutions and next steps — please kindly check your inbox (and spam folder, just in case).
We truly appreciate your patience and understanding as we work to resolve this matter for you.
Kind regards,
Customer Service Team
Fantastic price and great service
I found what I was looking for on the Alensa website but before placing the order I contacted them by phone to check stock levels as I needed them quickly - several other sites were selling the frames but didn't have stock - and the gentleman who took my call was very helpful and they had the frames in stock. 8 quickly ordered them via the website but realised I had omitted the invoice address which was different to the delivery address and again after a brief call this was resolved. Delivery was within the stated timescale and the cherry on top was, the FANTASTIC PRICE!
8 de outubro de 2025
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Wayne,
Thank you for your kind words! We’re thrilled you found the frames you needed, that our team could assist you quickly, and that delivery and pricing met your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Service Team
Glasses are spot on!
Took advantage of the sign up deal (10%off) for some polaroid transitional glasses for distance. They got my prescription spot on and the fitting and they came within the stated time frame. I got a free gift option too and chose a lip balm. I would definitely use again.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Alensa.co.uk
Hello Sarah,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one and that the received glasses are as expected.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Order number 611365
Order number 611365
I recieved my Gucci glasses and within 6 weeks they were not sitting straight on face. I returned and after review I have been told to clean the make up off them and take them to my own opticians. This is awful customer and no reason why the frame would bend.
I will continue to make others aware of either replica or factory seconds being sold!
If I do not receive a refund for my
Order I will continue to post on all platforms and seek legal action against this company as this is not fair on anyone to go through
15 de outubro de 2025
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Remy,
Thank you once more for sharing your concerns. Following a thorough inspection by our glasses department, no manufacturing defects were found. The note regarding makeup was included because residues or cosmetic products on the nose pads and temples can, over time, affect the fit and alignment of the frame.
It is common for frames to experience slight bending due to everyday handling, storage, or gradual loosening of hinges during normal use. Such adjustments are typically simple and best handled by a qualified optician, which is why we recommended a professional alignment.
We are actively in contact with you and continue to review your case carefully. Our team remains available to discuss the situation in more detail and provide any additional explanations you may need. Please be assured that we are working to resolve this matter efficiently and fairly.
Kind regards,
Customer Service Team
Products and service of the business…
Products and service of the business was fine however the customer service are rather incompetent in resolving any issues or conflicts you have with the service and ignore emails when they don’t have an answer to your questions.
Update = they now claim they have replied to all my emails and that there must be an issue when receiving them when the last 3 emails Iv sent them have all been delivered and read but no reply!
13 de outubro de 2025
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Chris,
we are sorry to hear that and we do apologize deeply for any and all inconveniences. As per our internal system, there was (and still is) an ongoing communication with yourselves. If you are not receiving our emails, perhaps there is an issue on the receiving end (i.e. the emails may have fell to your SPAM folder). Any and all phone calls by yourselves were answered, or returned in case of an out of working hours call. We apologize that you found communicating with us difficult - let us know what we could do to make our customer support better.
Also, please, let us know if there are any ongoing issues or troubles you are currently experiencing that we may help you resolve, and we will be more than happy to assist you. Send us an email or give us a call, the contact information is provided on the bottom of our web page.
Great service as always but last time…
Great service as always but last time the delivery took a little longer. Will be returning!
19 de setembro de 2025
Resposta da Alensa.co.uk
Hello Anna,
Thank you for the feedback.
It is good to hear that you are pleased with our service. We are sorry to hear the last delivery took a bit longer than usual and appreciate your understanding. We will look into the situation and ensure the next delivery arrives on time as expected.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Very good service
29 de janeiro de 2025
Resposta da Alensa.co.uk
Hello Chris,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are happy with our services and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Resposta da Alensa.co.uk
Hello Miss K.,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are happy with our services and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Resposta da Alensa.co.uk
Hello Angelo,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are satisfied with our service and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Quick delivery and good price.
25 de setembro de 2025
Resposta da Alensa.co.uk
Hello Tim,
Thank you for the positive review.
We are happy to hear that your parcel has been delivered quickly and that you are also satisfied with the prices that we offer.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Delivery took 9 days - poor customer services
22/9 (Monday) placed order, 23/9 I received an email saying that it was dispatched, 25/9 (Thu) I emailed telling them that Royal Mail have not yet started delivering. An agent replied me that Royal Mail would scan on 26/9 night and possible to deliver on 27th (Sat), the whole process to be completed on the 29th, they said.
However, on 27th morning, I emailed to them about it due to the status on Royal Mail was showing “ Expecting to receive”, they are still no action on delivery, however nobody replied me until I called Alensa on 29th (Monday), they told me there was an error so the parcels will be slightly delayed, and will be arrival on 30/9 (Tue) or 1/10 (Wed).
I wonder why Alensa didn’t notice that there was an error on the first day when I made an enquiry on 25/9, but replied me that was on track within 2-4 business day.?? It is totally 7 business days eventually.
Actually I don’t have enough lens to wait until 30/9 or 1/10, that forced me to reuse the daily contact lens again, and ordered from another company urgently with extra money to buy due to Alensa’s poor customer services.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear An,
we are sorry to hear that you've had this experience with our delivery and customer support, and we do apologize deeply for any and all inconveniences. As this is not an usual occurrence with our services, we were not able to anticipate the problem until it was already past the advertised delivery timeframe, after which our logistics department resolved it with upmost priority and got all the stuck parcels delivered.
We already have an on-going case where we are resolving this issue with you, we will be contacting you shortly in the thread to discuss your reimbursement for this discrepancy.
I am still waiting for my refund weeks…
I am still waiting for my refund weeks after returning! It doesn’t take this long to sort - I need my money back asap before I take this to trading standard.
Order 170670615
8 de outubro de 2025
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Courtney,
we are sorry to hear that, and we do apologize deeply. Your return was received, and is being reviewed as of today, therefore any reimbursement will be issued in the upcoming days. We are sorry for the longevity of the process, but since your return was that of a custom produced specs, it was necessary for it to first be received back at our main stock for a review, which may sometimes take up to 30 days. We are aware of the longevity of the process, for which we do apologize, and we are currently working on a better return process for any future order returns.
We will be contacting you shortly via our email ticket thread you have created with us for further information regarding your reimbursement.
Awful company - Rude and do not listen!
Awful company. I purchased a set of glasses and was told I would be contacted if the prescription I chose did not suit the glasses. I also sent an email and asked for confirmation of this before the glasses were made. I required a thinner lense than I had purchased (happy to have changed this it it was recommended) I was completely ignored by this company and they continued to make the glasses and send them out, despite me saying I did not want this. Three times I asked to make a complaint and each time I was ignored. I have now recieved the glasses and the lenses are way too thick. I cannot physically wear them. I have got in touch now about a refund and they are still fobbing me off, telling me I have to purchase another pair before they take mine back. I also dont get the full money back because of the lenses. By a company that I asked not to send out as I was not happy!!
Completely put me off purchasing glasses online.
Rude company!
7 de outubro de 2025
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Melissa,
We’re very sorry to hear about your experience - this is not the level of service we aim to provide. Please rest assured we’re actively reviewing your case and working to resolve it as quickly and fairly as possible.
As our prescription lenses are custom-made, they are generally not eligible for return, though we always handle each situation individually to find a fair solution.
We apologise for the communication issues and the inconvenience caused. Our team will contact you directly soon to resolve this.
Kind regards,
Alensa Customer Service Team
Resposta da Alensa.co.uk
Dear Mrs Shaw,
we are sorry to hear about your issue with the delivery. Please, contact us at info@alensa.co.uk with your order number , so that we could look into the issue further and reimburse you accordingly for the undelivered package.
Great choice and fast delivery
I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in different packs (30, 60, 90), but Alensa seems to always have them, which is great. I like the option of the InPost (locker) delivery, which suits me perfectly price wise. I recommend Alensa.
19 de março de 2025
Resposta da Alensa.co.uk
Hello Mariia,
Thank you for the positive review and for your recommendation!
We are very glad to hear that you are happy with our services, offers and pricing and we look forward to serving you again in the future as well.
Kind regards,
Alensa Customer Service Team
Amazing company with lovely customer…
Amazing company with lovely customer service and perfect prices and quality.Thank you very much for the service😁
27 de setembro de 2025
Avaliação não solicitada
Resposta da Alensa.co.uk
Hello Layla,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a good one and that you are happy with our service and prices.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Resposta da Alensa.co.uk
Hello Ms N. Haynes,
Thank you for the positive review.
We are glad to hear that you are satisfied with our service and the quality of our products! 😊
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Best price i could find got easysept 4…
Best price i could find got easysept 4 bottles Delivered as promised
11 de setembro de 2025
Resposta da Alensa.co.uk
Hello Helen,
Thank you for the positive review.
We are glad to hear that you are happy with the prices that we offer and that your order has been delivered as expected.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Resposta da Alensa.co.uk
Hello Jane,
Thank you for the positive review.
We are glad to hear that you are satisfied with our product selection and good prices.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
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