Jordan was very helpful with providing an update on my test progress. Whilst the tracking tool indicated the test was complete, there are still steps to go. I’m looking forward to seeing results
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Veja o que dizem as avaliações
Terry was very polite and efficient. i was unsure if the company would take my dogs sample. he looked me up and said it would be fine i really appreciate a polite agent rather than AI. so keep using l... Ver mais
Cameron was great at outlining what needs to be completed for the test. I do wonder if you could make the instructions more clear, so it’s not on the customer to follow up with questions.
A empresa respondeu
I ordered my 2nd intolerance testing & received 46 pages back!!! It was SO detailed - but I accidentally deleted my email before printing - nervous about contacting you guys - I did the instant chat... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Allergy Test
Escrito pela empresa
America's Number 1 Allergy & Intolerance Company
Find a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.
Our values and our mission
Our own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.
For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.
Why us?
Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.
Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health TestsInformações de contato
870 N. Miramar Avenue, 32903, Estados Unidos
- info@allergytest.co
- allergytest.co
4,2
Muito Bom
808 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very responsive and helpful
25 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you! We’re glad to hear you found our team responsive and helpful. If you ever need anything else, just reach out to our 24/7 live chat team.
Kind regards,
Customer service team
helpfull staff
thanks so much Angel for patiently helping me with my forms , I was a challenge. xx
23 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hello,
Thank you for your lovely feedback! We're delighted to hear Angel was able to patiently assist you with your forms and make the process easier.
Customer Service Team,
Allergy Test.
Great customer service from Avery!
22 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hello Marie,
Thank you for your review! We're delighted to hear that Avery provided you with great customer service.
Customer Service Team,
Allergy Test.
Customer service/live chat experience…
Customer service/live chat experience was excellent. I have not submitted a test yet, this review is only regarding customer service.
22 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hello,
Thank you for your feedback! We're pleased to hear you had an excellent experience with our customer service team. We’re here whenever you need assistance, and we look forward to supporting you through your testing process.
Customer Service Team,
Allergy Test.
After no reply via email I used the…
After no reply via email I used the 24/7 chat and spoke to Avery who helped me in minutes so thank you 🤩
22 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi Samantha,
Thank you for sharing your experience! We're glad Avery could quickly assist you via our 24/7 chat and get everything sorted for you.
Customer Service Team,
Allergy Test.
Not very clear on the type of kit when purchasing.
Check whether your order is digital or whether you'll be sent a kit. I was waiting for a kit to be posted after being told one will be sent to me only to find out I was to send in my brown sample in a clear bag with a print out of my order.
18 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hello Christine,
Thank you for sharing your experience. We're sorry for any confusion regarding your order type and the sample submission process. We’ll work on making our instructions clearer to avoid this happening in the future.
Customer Service Team,
Allergy Test.
Shawn was very helpful with his…
Shawn was very helpful with his customer service. I didn’t realize that an actual kit isn’t sent to you in person. You need to send a sample through the mail following a document you download
17 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi Paige,
Thank you for your feedback! We’re glad Shawn was able to clarify the process for you. We appreciate your understanding and are here to help if you have any more questions.
Customer Service Team,
Allergy Test
I had some questions regarding my…
I had some questions regarding my sample and I spoke with Jesse today, he was a great help and cleared up everything efficiently and effectively.
14 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi Carolina,
Thank you for sharing your positive experience! We're delighted that Jesse was able to assist you quickly and clearly. If you need any further help, we're always here for you.
Customer Service Team,
Allergy Test
Very helpful
Jesse was very helpful and informative on the chat!
14 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi Laura,
Thank you for your kind words! We're glad Jesse could assist you promptly and provide the information you needed. If you have any more questions, feel free to reach out anytime.
Customer Service Team,
Allergy Test.
Good customer service
Terry was very helpful in addressing my concerns!
12 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hello Katerina,
Thank you for your feedback! We're glad Terry was able to assist you promptly and effectively.
Customer Service Team,
Allergy Test.
Shawn provided extremely clear and…
Shawn provided extremely clear and concise support via chat. He was very responsive and provided very clear instructions. I was very impressed by the great customer service he provided.
8 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi Feidhlim,
Thank you for your kind words! We’re delighted Shawn was able to provide clear and helpful support to you. Your positive feedback means a lot to us!
Customer Service Team,
Allergy Test.
I used the live chat and all questions were answered…
I used the live chat and Terry answered my questions quickly, courteously and fully, explaining all that I needed to know.
Well Done and I look forward to taking the test and see what the results show to hopefully make some improvements in my food intake & lifestyle.
7 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi Phil,
Thank you for sharing your experience! We’re glad Terry could assist you so effectively and courteously. Wishing you all the best with your test and the positive changes ahead!
Customer Service Team,
Allergy Test
Shawn is a legend and helped me locate…
Shawn is a legend and helped me locate my year old results in a matter of minutes.
4 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi Jessica,
Thank you for your kind words! We're thrilled to hear that Shawn was able to quickly help you locate your results. We’re always here to support you whenever you need us.
Customer Service Team,
Allergy Test.
Good customer service
Kai was very helpful with the questions I had regarding my test kit.
2 de julho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hello Alina,
Thank you for sharing your experience! We're glad to hear that Kai was able to assist you with your questions about the test kit. If you need any further support, feel free to reach out anytime.
Best regards,
Customer Service Team,
Allergy Test.
Thanks to Casey for making my day abit…
Thanks to Casey for making my day abit easier information was sorted in a few minutes… thanks again
30 de junho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi Shane,
Thank you for your kind words! We’re delighted to hear that Casey was able to assist you quickly and make your day easier. If you have any more questions or need further help, don’t hesitate to reach out.
Best regards,
Customer Service Team,
Allergy Test.
very helpfull
very helpfull, came up with answers straight away :-)
27 de junho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your kind words! We’re glad we could provide answers quickly and helpfully.
Best regards,
Customer Service Team
I contacted costumers service and was very happy with Jordan . Very helpful and prompt to respond to any of my questions…
I contacted costumers service and was online with Jordan. And was super helpful. And was very prompt to respond to any of my questions. I just found out that we don't have to post to the UK as I understood when i purchased the kit we send it to Dublin hub and they take care of sending it on
26 de junho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you so much for your kind review! We’re so pleased to hear that Jordan was super helpful and responsive—it’s great to know you had a smooth experience with our customer service.
We’re also glad the shipping process was clarified for you. Yes, sending your sample to our Dublin hub makes things much easier, and we’re happy we could help clear that up!
If you ever have more questions or need support, we’re always here to help.
Best wishes,
Customer Service Team
Never received our tests
22 de abril de 2025
Resposta da Allergy Test
Hi,
Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase.
If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test.
Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion.
Best regards,
Customer service team
The test is not accurate
The test is not accurate. I came up with zero hormone issues, zero thyroid issues, zero metabolic issues, no inflammation issues …And my blood tests and other markers for these are prolific and have been for years. So I don’t have any faith in any of the results and I feel like I wasted my money. I also have a known issue with cow dairy which did not come up in my test, and eggs! Very disappointed.
14 de abril de 2025
Resposta da Allergy Test
Hi,
Thank you for sharing your concerns. We’re sorry to hear that your test results didn’t align with your expectations or previous medical findings. We understand how important accurate and reliable information is when it comes to your health.
It’s important to note that blood tests and food sensitivity tests measure different things. Blood tests typically look for markers related to disease, hormone levels, or inflammation, while sensitivity tests focus on how your immune system reacts to specific foods or substances, which may not always show up in standard blood work.
Because of these differences, results from the two types of tests may not always match, especially if you already have diagnosed conditions from blood tests. We always recommend discussing all results with your healthcare provider to get a full picture.
If you have concerns about your results or your known dairy and egg sensitivities, please feel free to reach out to our 24/7 Livechat team—we’re here to help.
Thank you again for your feedback—it helps us improve.
Best regards,
Customer service team
Jesse gets 5 stars!
I had a query regarding what I was to do after I ordered my test. Jesse made my life very easy. He was very prompt, courteous and very patient with me. He answered my questions and helped me all the way through the process. I highly recommend.
19 de junho de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you so much for your kind words and wonderful review!
We’re delighted to hear that Jesse was able to make the process smooth and stress-free for you. Providing prompt, courteous, and patient support is exactly what we aim for, and it’s great to know Jesse delivered just that.
We truly appreciate your recommendation and are glad we could assist you every step of the way.
Warm regards,
Customer service team
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