Jordan was very helpful with providing an update on my test progress. Whilst the tracking tool indicated the test was complete, there are still steps to go. I’m looking forward to seeing results
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Veja o que dizem as avaliações
Terry was very polite and efficient. i was unsure if the company would take my dogs sample. he looked me up and said it would be fine i really appreciate a polite agent rather than AI. so keep using l... Ver mais
Cameron was great at outlining what needs to be completed for the test. I do wonder if you could make the instructions more clear, so it’s not on the customer to follow up with questions.
A empresa respondeu
I ordered my 2nd intolerance testing & received 46 pages back!!! It was SO detailed - but I accidentally deleted my email before printing - nervous about contacting you guys - I did the instant chat... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Allergy Test
Escrito pela empresa
America's Number 1 Allergy & Intolerance Company
Find a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.
Our values and our mission
Our own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.
For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.
Why us?
Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.
Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health TestsInformações de contato
870 N. Miramar Avenue, 32903, Estados Unidos
- info@allergytest.co
- allergytest.co
4,2
Muito Bom
808 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service experience
I reached out to customer service to help me locate a "missing" test that we ordered. Terry was terrific!! Promptly found what I needed and provided all the instructions. What a smooth process : )
15 de maio de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for sharing your positive experience! We’re delighted to hear that Terry was able to assist you promptly and make the process smooth. If you need any further help, our 24/7 live chat team is always here for you.
Best regards,
Usman
Allergy Test
I haven't actually done this test
I haven't actually done this test. I thought I was going to receive something in the mail and then my friend at work said I had to access something via email which I either didn't receive or couldn't find.
13 de março de 2025
Resposta da Allergy Test
Thank you for your feedback.
Our sensitivity test is a digital service, so the instructions and test forms are sent via email rather than by post. We’re sorry if this wasn’t clear at the time of purchase. If you haven’t received the email, please check your spam or junk folder.
If you still need help accessing your test, feel free to reach out to our 24/7 live chat team or email us at info@allergytest.com — we’ll be happy to assist you.
Best regards,
Usman
Allergy Test
Great customer service
Due to my own mistake, I had to contact the customer service team about my order. Sheraz was absolutely brilliant and helped me to fix my order with such ease.
13 de maio de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your kind words!
We’re delighted to hear Sheraz was brilliant and made fixing your order easy. Our team is always here to help whenever you need.
Best regards,
Usman
Allergy Test
Test email
I spoke to Shawn today about a missing conformation email for the purchase I made some weeks ago,he sorted the problem out and was very helpful. Thank you
14 de maio de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for sharing your experience!
We’re pleased to hear that Shawn was able to quickly resolve the issue with your confirmation email and provided helpful support.
Remember, our 24/7 live chat team is always available if you need further assistance.
Best regards,
Usman
Allergy Test
Resposta da Allergy Test
Thank you for your feedback — we’re really glad to hear you found the report in-depth!
Our goal is to provide comprehensive insight that helps you make informed decisions about your diet and lifestyle. If you have any questions while going through your results or need help interpreting any part of the report, please feel free to reach out to our 24/7 live chat team — we’re always here to help.
Warm regards,
Usman
Allergy Test
Customer Service Was Very Helpful
Accidentally put the wrong email in but Shawn was very helpful to get it sorted out.
Can’t review the test as we have yet to send off sample
13 de maio de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your feedback!
We’re glad Shawn was able to quickly help you fix the email issue. Whenever you’re ready to send off your sample, don’t hesitate to reach out if you need any assistance.
Our 24/7 live chat team is always here to support you.
Best regards,
Usman
Allergy Test
Its informative to a point
Its informative to a point, however if I knew it didn't have Australian Grass / plants or more Dog type food related products for testing, I probably would of done different , its name is Allergy Test Australia but its not tested here , its sent to the UK
6 de março de 2025
Resposta da Allergy Test
Thank you for your honest feedback — we really appreciate you sharing your experience.
You’re absolutely right, and we understand how the name might have led to the impression that testing is conducted locally in Australia. While we operate under “Allergy Test Australia,” our testing facility is indeed based in the UK, which allows us to maintain consistent testing standards and quality across all regions we serve.
We also understand your point about the item selection. Our test panels are designed to cover a broad range of foods and environmental items common in many diets and locations, but we acknowledge there may be a gap when it comes to more region-specific items like native Australian grasses or specific pet food ingredients. Your input helps us consider future improvements to better reflect local needs.
If there’s anything else we can clarify or assist with, our 24/7 live chat team is always here to help.
Warm regards,
Usman
Allergy Test
Good customer support
Jordan helped me to get access to the test submit forms and he was kind enough to guide me through the whole process. Easy-peasy!
12 de maio de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you so much for your kind review!
We’re thrilled to hear Jordan was able to guide you through the process and make things easy for you. Our team is always here to make your experience as smooth as possible. If you need any further assistance, feel free to reach out to our 24/7 live chat team anytime!
Warm regards,
Usman
Allergy Test
Fine until it's not - updated eventually okay
Buying, getting and sending the test off was fine. But then I didn't hear anything for a while and when they finally got back to me a month later it was to say that the labs had discontinued the blood allergy tests. I declined the Hair Resonance with refund of the difference to ask for a full refund as I had actually done the Full Hair Resonance test a few years prior with them. Since then I have not heard a response. The phone number is no longer operational and recommends live chat, live chat directs to email and email is silent. Before this, I would say they were good but after a month of silence and 2 months where the communication was poor I can no longer recommend them with trust.
Update 14/52025
With a refund finally approved I do feel relieved with Allergy Test Australia again. Hopefully future communication will be improved as it was stressful in the meantime but at least they are trustworthy.
27 de janeiro de 2025
Resposta da Allergy Test
Hello Ming,
Thank you for your honest feedback, and I’m truly sorry for the delays and communication breakdown you’ve experienced. I completely understand how frustrating it must be to feel left without answers after your purchase and previous good experiences with us.
The discontinuation of the blood allergy tests should have been communicated more clearly, and it’s disappointing to hear that you haven’t received a proper follow-up regarding your refund request. I appreciate your patience so far, and I’d like to escalate this for you immediately to ensure the right team looks into the status of your refund and gets back to you without further delay.
Thanks again for bringing this to our attention — we’re committed to resolving it for you.
Many Thanks,
Brian
Allergy Test.
I never received it
I never received it. I paid for it, but it never came in the mail
11 de março de 2025
Resposta da Allergy Test
Hello Kate,
Thank you for your review.
The test you ordered does not have a kit included, it is a digital submission. This was intended to have you send your sample off to us as soon as you make the purchase instead of waiting for a kit to be delivered. You are able to order a kit if you prefer and this would be dispatched to you. Please reach out to our 24/7 live chat team if you have any further issues with your order.
Brian,
Allergy Test.
Scam artists - took money and have not delivered or refunded
Took the money in October 2024 for two tests, I followed up many times. Advised that received the tests in UK on 5 January 2025. I followed up a few weeks later, then again and was told a few weeks ago that this company no longer does allergy tests, did not provide refund and now have ghosted all my emails. DO NOT BUY from this company. Their reply below states that they reached out and there was an issue with my sample. There was no issue and no email of them reaching out and then in March they advised me that they no longer do allergy tests and would I like a different product, when what I paid for was an allergy test. They since ignored all my emails about a refund.
27 de outubro de 2024
Resposta da Allergy Test
Thank you for your feedback, and we’re genuinely sorry to hear about your experience.
After thoroughly reviewing our records, we can confirm that our lab reached out to you on 21st January 2025 regarding an issue with your sample. Unfortunately, we did not receive a response to that communication, which may have delayed the resolution.
Additionally, our customer service team has logged multiple follow-ups and outreach attempts in response to your enquiries. We’re sorry if any of these did not reach you successfully — that’s certainly not the experience we aim to provide.
Please rest assured, we’re not ignoring your concerns, and we’re committed to resolving this. Our team will be in touch again shortly to ensure this is put right. We sincerely apologise for the inconvenience and appreciate your patience.
Kind regards,
Allergy Test
Cameron was very helpful in explaining…
Cameron was very helpful in explaining what i needed to do i wasn't sure to be honest how to complete the form 😅 here i am waiting for a kit to arrive how embarrassing 😳
Thanks Cameron
4 de maio de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you so much for your lovely 5-star review! 😊
We’re glad Cameron was able to help and explain the process clearly — it’s what we’re here for! If you have any more questions while sending your sample, feel free to reach out. We’re always happy to assist.
Thanks again for choosing us 🌟
Usman
Allergy Test
Great service from Terry
Great service from Terry. I had questions concerning my test samples, he answered questions promptly and was very helpful.
28 de abril de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you so much for the 5-star review! We’re thrilled to hear that Terry provided great service and was able to promptly and helpfully answer your questions about your test samples. We’ll be sure to pass your kind words along to him!
If you ever need anything else, feel free to reach out to our 24/7 live chat team.
Best regards,
Usman
Allergy Test
I didn't receive my test results
I didn't receive my test results. After a month's time passing, I called the Live Chat. Jesse was my customer service rep. He quickly found my results and resent them to me. Turns out the original results were sent to the wrong email address.
28 de abril de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi,
Thank you for your review! We’re so glad Jesse was able to quickly locate your results and get them resent to you — and we sincerely apologise for the mix-up with the email address. We’re happy we could resolve it promptly once it was brought to our attention.
If you ever have any other questions or need further assistance, please don’t hesitate to reach out to our 24/7 live chat team.
Regards,
Usman
Allergy Test
Query quickly attended to
I had a query and Terry was able to assist quickly and clearly. The process is so simple.
28 de abril de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you so much for the wonderful review! We’re thrilled to hear that Terry was able to assist you quickly and clearly, and that you found the process simple — that’s exactly the experience we strive to provide. We’ll be sure to share your kind words with Terry!
If you ever have any further questions or need assistance in the future, please don’t hesitate to reach out to our 24/7 live chat team — we’re always here to help.
Best wishes,
Usman
Allergy Test
All questions answered exceptionally…
All questions answered exceptionally well and quickly
22 de abril de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for the great feedback! We’re so pleased to hear all your questions were answered quickly and thoroughly. If you need anything else, our 24/7 live chat team is always here to help!
Best wishes,
Usman
Allergy Test
Terry is great!
Had a chat with Terry and he was fantastic! I placed an order back in 2022 and forgot to send in a sample. He helped me get new links for my information to be submitted and was very kind. Thank you Terry!
21 de abril de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi,
Thank you so much for your kind review! We’re thrilled to hear that Terry was able to assist you so smoothly—even with an order from 2022! We’ll be sure to pass along your thanks. If you ever need more help, don’t hesitate to reach out to our 24/7 live chat team.
Warm regards,
Usman
Allergy Test
Had trouble on the website
Had trouble on the website. The "Chatbot" was a real person on a bank holiday!!! Jordan was super friendly and helpful
21 de abril de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your feedback! We’re so pleased to hear you reached a real person over the bank holiday and that Jordan was super friendly and helpful. Our team is here whenever you need us, holiday or not! If you ever need assistance, you can reach out to our 24/7 Live Chat for immediate support.
Best regards,
Usman
Allergy Test
Hello
Hello , It is the middle of the night & I had some questions abt buying a test & CASEY was sooo patient & SO helpful..What a joy to chat with. Many thank Casey. Have a terrific day. I hope your Easter Was great - Thanks, Tina
20 de abril de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi Tina,
Thank you so much for your lovely feedback! I’m thrilled Casey was patient and helpful, especially at night—she’ll be delighted to hear your kind words. I did have a wonderful Easter, and I hope yours was lovely too!
If you have any more questions or need further assistance, feel free to reach out anytime.
Best regards,
Usman
Allergy Test
Chat with Terry answered my question
Chat with Terry answered my question, missing submission forms for recently ordered test. He sent me the link and gave me detailed instructions
19 de abril de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you so much for your feedback! We’re delighted to hear that Terry was able to quickly provide the form link and detailed instructions. If you need anything else, feel free to reach out—we’re always here to help!
Best regards,
Usman
Allergy Test
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