There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Ver mais
A empresa respondeu
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Ver mais
A empresa respondeu
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de telecomunicação
- Empresa BPO
- Serviço B2B
- Provedor de serviços de internet
- Serviço de telefone e internet
Escrito pela empresa
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Informações de contato
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Austrália
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4,4
Excelente
198 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Alltel
Great to hear about your positive experience, and thanks for the 5-star review!
Easy set up and great updates on…
Easy set up and great updates on progress through emails and a phone call.
4 de agosto de 2025
Resposta da Alltel
Thanks for the 5-star review. Happy to hear our consistent updates were helpful!
We've been using Alltel for years and…
We've been using Alltel for years and continue to be very pleased with service, pricing, completion and timing. Highly recommend them to anyone that requires the services they offer.
1 de agosto de 2025
Resposta da Alltel
Appreciate the 5-star recommendation! We're committed to delivering consistent and reliable service at competitive rates.
a very easy and thorough process
a very easy and thorough process. All Alltell staff were knowledgeable and helpful
18 de julho de 2025
Resposta da Alltel
Great to hear how our team made it a smooth and easy experience, thanks for the review!
Ignacio to the Rescue!!!
I rang and was fortunate to get Ignacio who fixed the problem in under 10 minutes. The old adage of 'get a second opinion' was correct. Thank you Ignacious for resolving our issue so quickly and promptly.
22 de julho de 2025
Resposta da Alltel
Appreciate the feedback and the 5 stars, Matty! Our team is committed to improving with every interaction, and we're happy your concern was resolved promptly.
Absolute ease of the process took one…
Absolute ease of the process took one email and received a phone call. Set up took two days as I'm setting up my website and stuff it was already done unbelievable service guys and girls.
10 de julho de 2025
Resposta da Alltel
Awesome to hear, Miled! We're committed to making everything easier for you. Thanks for your review!
The number provided was clearly not…
The number provided was clearly not tested. We are receiving multiple calls daily from people looking for the wrong business.
We have already invested into our marketing with no recourse to claim money spent.
Hopeless
15 de julho de 2025
Resposta da Alltel
Hi Ben,
We hope our interactions have demonstrated that we’ve taken the necessary steps to ensure the accuracy and reliability of the numbers we provide to our customers. While some issues occurred outside of our control, your feedback has been invaluable in helping us implement new processes to better manage such situations and prevent them in the future.
We trust we’ve addressed your concerns effectively and look forward to continuing our work together to strengthen our relationship with you as a valued customer.
Thanks!
Ivy is amazing
Ivy is amazing. Always helpful and always available. It's a pleasure to work with her
20 de junho de 2025
Resposta da Alltel
Happy to learn our team was able to deliver. Thanks for the 5 stars!
Excellent Customer Service from Jill!
3 de junho de 2025
Resposta da Alltel
Appreciate your review, Bill!
The experience was easy and…
The experience was easy and straightforward. The service was tested and explained how to use portable
13 de junho de 2025
Resposta da Alltel
Thanks for sharing your positive experience. Appreciate the 5 stars!
I had a great experience with Alltel
I had a great experience with Alltel — their team was very supportive and easy to reach. They made the process of setting up and fixing my 1300 number smooth and hassle-free. Excellent service!
9 de junho de 2025
Resposta da Alltel
We’re delighted to hear this! Giving you a smooth and hassle-free experience is what makes us Australia’s favourite 1300 number provider. Thanks for this 5-star review!
Easy sign up process
Easy sign up process, great communication and verification of service functionality by your team. I thought that was great.
5 de junho de 2025
Resposta da Alltel
Great service delivered as promised! Thanks for the review, Ronald!
Extra Charges - all about the money; no service
After I signed up for a basic planthey wanted to charge an absolute fortune (more than the cost of the plan) for basic features like voicemail.
Then when I ported my number to a different carrier to avoid Alltels ridiculous charges they tried to charge ridiculous prices for that including for a 30 day notice period (even though they cancelled my service at the start of the notice period).
STAY AWAY.
4 de junho de 2025
Avaliação não solicitada
Resposta da Alltel
Hi Mark,
We're sorry you had a bad experience with us. Now that we have rung and resolved this matter to your satisfaction we hope that we have made things right.
Good VoIP Provider!
Customer service is good, had a pretty non standard issue and customer service was very helpful. Issues resolved.
3 de junho de 2025
Resposta da Alltel
Thanks Jake! Glad we could solve your issue.
Difficult & Overpriced
I have used them for a dozen different businesses over the years and unfortunately they are very overpriced & difficult to deal with. Even cancelling the account is painful process. Highly recommend shopping around, I saved over 50% moving from them to another provider
4 de junho de 2025
Avaliação não solicitada
Resposta da Alltel
Hi Christopher,
We understand you’re unhappy with your experience based off your numerous reviews across different platforms.
As you know well by now, we require cancellations to come from an authorised account holder in order to protect your business. Our pricing is very transparent and clearly displayed on our website.
Our team has made every effort to address your concerns. At this point, we’ve provided all the information we can and stand by our policies as being fair and transparent.
easy set up, good service ,handy portal
easy set up, nice and friendly service, easy to user portal to manage settings. So far so good, now let's see what happens when the phone is live.
28 de maio de 2025
Resposta da Alltel
Awesome! We're here whenever you need help.
Easy to set up
Easy to set up, good communication, great price, happy with the service.
16 de maio de 2025
Resposta da Alltel
Happy to hear you had a great experience, Tiffany!
Prompt efficient service at a great…
Prompt efficient service at a great price. My service was up and running within 2 business hours.
16 de maio de 2025
Resposta da Alltel
We love hearing this! Great service at a great price, that’s how we work!
Been using them for years never any…
Been using them for years never any issues highly recommended
13 de maio de 2025
Resposta da Alltel
Thanks for the kind words!
Generally good
Generally good, though did get me mixed up with my client on one occasion, after I instructed the operator to advise I was in a meeting.
7 de maio de 2025
Resposta da Alltel
Thanks for the review!
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