There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Ver mais
A empresa respondeu
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Ver mais
A empresa respondeu
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de telecomunicação
- Empresa BPO
- Serviço B2B
- Provedor de serviços de internet
- Serviço de telefone e internet
Escrito pela empresa
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Informações de contato
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Austrália
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4,4
Excelente
198 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not happy for choosing a number
Not happy for choosing a number
Then got given away. To another company as if u book something should stay with u.
5 de maio de 2025
Resposta da Alltel
We’re sorry about your experience here. Unfortunately, this can happen in very rare cases when two orders are made at the same time with the same number selected. All we could do was offer you another number for free from our pool.
Thanks for your feed feedback as it does help us improve and we’re glad you still signed up. Hoping we can quickly turn your experience around!
Resposta da Alltel
Awesome, thanks for the review!
Excellent customer service
Excellent customer service from the initial sales call through the setup and assistance as required.
15 de abril de 2025
Resposta da Alltel
Excellent service delivered as promised. Thanks for the review!
Smooth process
Transfer of number though had a number of steps was well guided and went smoothly. Appreciated the testing
7 de abril de 2025
Resposta da Alltel
Love hearing we made it a smooth process for you, thanks for the review!
Resposta da Alltel
Thanks for the awesome review, Julie! Reach out anytime :)
Resposta da Alltel
Happy to help, Sean! Thanks for the review!
unusable customer admin, good customer service
Customer service is very good, the customer admin website is without doubt the worst I have ever used, nothing makes sense, and the experience is frustrating, and a waste of time if they expect anyone to use it.
21 de março de 2025
Avaliação não solicitada
Resposta da Alltel
Hi Graham, thanks for your kind words about our customer service and we appreciate your feedback about our customer portal. We'll take that feedback on board and look to make improvements where we can.
Resposta da Alltel
Glad we could help! Appreciate the review, Darren.
Great and fast service.
24 de fevereiro de 2025
Resposta da Alltel
We value efficiency, and we're glad it showed! Thanks for review!
Lost business
So 2 callers have called through now and I have lost both jobs because you took too long to answer the phone they both hung up after hearing that they were next in queue .
28 de fevereiro de 2025
Resposta da Alltel
We're sorry to hear about your experience. However, as mentioned in our emails with you, the calls were answered within five and 15 seconds respectively. We aim to answer all of our phone answering service calls within 20 seconds and both of those were within that time.
As this was one of your first days with us, we're hoping that you're getting a better understanding how the service works. If there's anything more we can do to help please don't hesitate to reach out to our support team again.
Ivy was great
Ivy was great. there were a few hiccups along the way but Ivy sorted them all out for us.
19 de fevereiro de 2025
Resposta da Alltel
Thanks, Mel! Great to hear our team was able to work out your concerns. Reach out to us anytime.
Resposta da Alltel
Thanks for the review! You can reach out to us for support anytime.
Iggy was great would recommend.
31 de janeiro de 2025
Resposta da Alltel
Thanks for the recommendation and the 5 stars!
Alltell Tele
I recently had the pleasure of using Alltell Telecommunications, and I must say, it was a 5-star experience! The service was excellent, the support team was incredibly helpful, and everything was seamless from start to finish. I’m genuinely impressed with the reliability and efficiency. Keep up the fantastic work, and thank you for making this such a smooth experience!
17 de janeiro de 2025
Resposta da Alltel
Thanks Vivek, appreciate the 5 stars and for sharing your great experience with us! We're committed to making everything seamless for our customers.
average
I had to make the request twice after initially being told they would get back to me. When I then made the request with details of the type of phone number I wanted, I was told I needed first to purchase the package, then, only maybe would they be able to provide the number - thankfully it was fine, but even then, they still didn't understand the request and entered into discussions with me about cancelling it because it wasn't what I ordered. all of that was fine as it was resolved okay in the end. I tested the number and it worked.
14 de janeiro de 2025
Resposta da Alltel
Our apologies for the confusion in getting your service up and running but we're glad to hear it’s all resolved now. We do appreciate the feedback you’ve given us as we never stop trying to improve our customer service. Please don’t hesitate to reach out if there’s anything else we can do to assist.
Resposta da Alltel
Always a delight to hear from a happy customer, thanks for the review!
I still have issues with dialing out of…
I still have issues with dialing out of the Analytic software, which is causing major head aches.
12 de janeiro de 2025
Resposta da Alltel
Hi Sheila,
We apologise for the issues you’re experiencing and appreciate your patience while we work with our upstream supplier to fix this for you. Thanks for providing our support team further information to work on, they’re dealing with this with the utmost urgency.
We appreciate the service
We are currently using Alltel service and we highly recommended to anyone.
10 de janeiro de 2025
Resposta da Alltel
Thanks! We appreciate your business.
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