Ikke én men 0 stjerner. Nej, hvor jeg ærgrer mig over, at jeg ikke fik læst anmeldelserne inden bestilling!! Ufattelig ringe kvalitet (Temu?) - og så kan man ellers sende retur til Kina, selv om de... Ver mais
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Veja o que dizem as avaliações
Delivery took many weeks, from Dennark? Did not arrive in time for Christmas. Return/exchange policy is bogus. None of either. Ordered a jacket at 'regular size' but it was too small. Communica... Ver mais
A empresa respondeu
I was able to find your website by searching for a shirt of a certain color on google. But I don’t see a filter on your actual where I can search your products by color. It took more time to click o... Ver mais
A empresa respondeu
Alma-Hansen har en ansat, Lein. Her er tale om en person der faktisk yder en kundeservice. Lein, stjernerne er derfor for din funktion hos Alma-Hansen. Jeg har lukket sagen hos andre ins... Ver mais
A empresa respondeu
1,8
Ruim
187 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely HORRIBLE product
Absolutely HORRIBLE product - didn't look anything like the photos on the website. Cheap plastic materials for a $72 boot that looked like leather in the pictures. Customer support is a joke - they offered a 75% store credit rather than accept a return (for which I'd have to pay shipping back to China). I said OK and 3 weeks later am still waiting for the store credit despite sending 3 more emails.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Kara,
We’re truly sorry that the product did not meet your expectations and that the return process has been frustrating. We understand how upsetting this can be. Please reach out to us at support@alma-hansen.com
with your order information so we can review the situation and help clarify the next steps.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Buyer beware
Buyer beware! I recently purchased a XL coat for my wife when the coat arrived it was cut really small, so it didn't fit her. When I reached to them, they gave me the option to return the coat at my expense, or they would issue me a gift card $75. I accepted the gift card and made another purchase with the gift card under $75, and they would not honor it. They tried to get me for some money. I would strongly advise anyone not to buy anything from this company! I wish I had read the reviews before I made my purchase.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Jeff,
We’re very sorry to hear about your experience and appreciate you sharing this feedback. This is not the impression we want to leave, and we would like the chance to look into your case in more detail. Please contact our support team at support@alma-hansen.com
, and we’ll do our best to assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
I found products that I was looking…
I found products that I was looking for.
Great website. Great photos of products.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Cherimorimon,
Thank you for your kind review! We’re happy to hear that you found what you were looking for and enjoyed browsing our website. We truly appreciate you taking the time to share your experience.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
What a joke this company is i ordered a…
What a joke this company is i ordered a shirt for my dad for Christmas and still haven’t received it and now im reading all these negative comments im really worried now
28 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Crystal,
We’re very sorry to hear about your concern and understand how worrying it can be when an order hasn’t arrived yet. We’d really like to look into this for you and provide an update. Please contact us at support@alma-hansen.com
with your order details so we can assist you as quickly as possible.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Easy ordering
It was easy and simple ordering my beautiful coat, can't wait to see and wear it.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Candis,
Thank you for your lovely feedback! We’re happy to hear that ordering was easy and that you’re excited to receive your coat. If you need any help or updates along the way, feel free to reach out to us anytime.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
This company is not honest about their product. The size is for small people. They now don't want to give me a full refund. I will never order from them.
They need to be honest about their product.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Rod & Kay,
We’re sorry to hear that you’re disappointed with your experience. This is not what we want for our customers. We’d appreciate the opportunity to review your order and address your concerns properly. Please contact our support team at support@alma-hansen.com
, and we’ll do our best to assist you.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
The website was great
The website was great. Ascetics are good and the site was easy to navigate.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Linny,
Thank you for taking the time to share your experience! We’re glad to hear you enjoyed the website and found it easy to navigate. Your feedback means a lot to us.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Size and style wasn't correct
Size and style wasn't correct. Took forever to ship. Gotta pay to ship back. Garbage company.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Dan,
We’re very sorry to hear that the size and style were not what you expected and that the process felt frustrating. This is certainly not the experience we aim to provide. Please reach out to us at support@alma-hansen.com
with your order details so we can review the situation and assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
DO NOT order from Alma Hansen
DO NOT order from Alma Hansen! They DO NOT honor their money back guarantee. They are a fraudulent company. I submitted a report to the Federal Trade Commission. PLEASE consider yourself warned, DO NOT SPEND YOUR TIME or MONEY.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Mary,
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. This is certainly not the experience we aim to provide. We would really appreciate the opportunity to look into your order and clarify what happened. Please reach out to our support team directly at support@alma-hansen.com
, and we’ll do our best to assist you and find a fair solution.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
I ordered some leather boots with a…
I ordered some leather boots with a wooden sole. However, it turned out be plastic with a rubber sole. One of my boots are tighter than the other. I ask for a refund and an address to return them. Never gave me a response. However, they will email you to death,but no return address. It came from China. They gave me two (2) options. Return back to China or 75% credit. They gave me 51%. I paid 68 dollars + shipping and handling. Don't trust them. My friend said if it is not sold on Amazon, don't bother. It's probably overseas.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Dorothy,
Thank you for taking the time to share your experience. We’re very sorry to hear that the item you received did not meet your expectations and that the return process caused frustration. This is not the standard we strive for. Please contact our support team at support@alma-hansen.com
with your order details so we can review the case properly and assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Down coat
So far very good and just waiting to hear when sent and expect to arrive. Hope before bad weather gets here
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Soaringeagle,
Thank you for your feedback! We’re happy to hear that you’re pleased with your coat so far. If you’d like an update on your shipment or have any questions about delivery timing, please feel free to contact us at support@alma-hansen.com
, and we’ll be glad to help.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Do not ever order anything from this…
Do not ever order anything from this company. The product was not as shown. Very weird material used. Said it was cotton. No invoice in the order. When I wanted to return it they said it would cost a lot to return it to China. They said they would give me 30 percent back on my order and they gave me 13 percent. Scam all the way around! I gave the item to the Goodwill and it cost way over 100 dollars.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Carol,
We’re very sorry to hear about your experience and understand how upsetting this situation must have been. This is not the outcome we want for any customer. We’d really like the opportunity to review your case properly and clarify what happened with your order and return options. Please contact our support team directly with your order details so we can assist you further.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
I was able to find your website by…
I was able to find your website by searching for a shirt of a certain color on google.
But I don’t see a filter on your actual where I can search your products by color. It took more time to click on each item and see what colors are available.
Overall still a great expedience
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Mike,
Thank you for your feedback and for sharing your experience with our website. We appreciate your suggestion regarding clearer color filtering and will pass this along to our team for improvement. We’re glad to hear you still had a great overall experience.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Order filled quickly.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello James,
Thank you for your review! We’re happy to hear that your order process was quick and smooth. We appreciate you taking the time to share your experience.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
When can I expect the package
When can I expect the package
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Paul,
Thank you for reaching out. We’d be happy to help you check the status of your delivery and provide an estimated arrival time. Please contact our customer support team with your order number so we can assist you directly.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
This is a horrible what they make…
This is a horrible what they make people go through for trash. Notice in the reviews they favorite words are, werevsorry please email us so we can fix the problem!! This so call Alma Hansen is a SCAM! SCAM! SCAM!
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Nancy,
We’re truly sorry to read about your experience and understand how frustrating this feels. This is not the impression we want to leave, and we do want the opportunity to look into what went wrong in your case. Please contact our support team directly with your order details so we can review this properly and work toward a solution for you.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Scam center
They showed pictures of a leather jacket but I got a polyester fake super thin sweater like jacket for 80 dollars real small for a large.dont give them money super long headache process trying to return
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Bernard,
Thank you for sharing your feedback. We’re sorry to hear that the item you received did not match your expectations in terms of material, sizing, and overall experience. This is certainly not what we aim for. We kindly ask you to contact our customer support team with your order information so we can investigate the issue and assist you further.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Christmas Shopping Satisfaction
My wife did the shopping on your website and she said it was very easy to navigate and find the items she chose. She told me the items and I put them in my cart and completed the checkout! I found the checkout to be very easy and recommend the experience to anyone!
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Joseph,
Thank you so much for sharing your experience! We’re really happy to hear that your wife found the website easy to navigate and that checkout was smooth for you as well. It’s great to know the whole process worked well, and we truly appreciate your recommendation.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
It’s a regular shirt not thick enough to be considered a sweatshirt …
This is advertised as a crew sweatshirt but it is very thin and is actually a crew shirt.
Besides waiting 2 weeks for the product to arrive the color did not match what it looked like on the sight and has no thickness to it at all .
Never again will I purchase a product from Alma Hansen
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello,
Thank you for your feedback. We’re sorry to hear that the item did not meet your expectations in terms of thickness, color, and delivery time. This is not the experience we want our customers to have. Please reach out to our support team directly so we can review your order and look into a suitable solution for you.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
1st time shopper
1st time shopper. Very impressed so far.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Alma Hansen
Hello Valued Customer,
Thank you for your kind words! We’re delighted to hear that your first experience with us has been a positive one so far. We truly appreciate you taking the time to share this.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
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