Alpha Bank Avaliações 140

Terrible.i am a gold client, my experiences with my advisors not just bad but a loss if thousands of euros... ignorance at frightening levels , and several lies

The complaints department just below awful. They send you a OR generic reply, or just ignored the issue completely or twist things to appear right.i complained about the lies of my latest advisor j provided written evidence, plus Val's are recorded, nothing. They support each other in this corrupt machine
It took me months once to make them admit their error and give me my money. Their point is always wrong to prove that no matter what they are right and when they cannot they just ignore you
After so many errors I lost all trust years ago . But as I have long term investments j cannot leave ..

Even now they sent me a new credit card while my current one expires in 2 years I asked why especially as I brought I cannot use it or access it and they told me yes it's a replacement of the new card, that's Normal call us to activate your card .
. even a robot would answer better

I had explained I am Abroad, I have a valid card until 8/2028.
Even that simple thing they cannot bother to address.

έχω κάνει αμφισβήτηση συναλλαγής από της 20/11 μου στείλανε SMS και ακόμα μαθαίνω την εξέλιξη ,χρεώσεις για έκδοση χρεωστικής κάρτας και χρέωση με το μήνα για να διατηρείς λογαριασμό.

12/02 μπήκε η επιστροφή στον λογαριασμό μου , χωρίς ενημέρωση sms , email

20/02 είρθε επιστολή στην διεύθυνση μού , δεν ήταν συστημένη ,ότι η επιστροφή χτημάτων είναι προσωρινή και θα ξόανα ενημερώσουν και έχουν το email μου.

συνδέει τους νέους λογαριασμούς με χρέωση με το μήνα.

Alpha bank is the most useless bank in Greece. How can a refund take over a month to reflect on my salary account. And when I finally call them after over a month, the bank is telling me that they can’t find any transaction, 2 weeks after confirming that they could see the transaction and told me it’s expected date. I advise anyone planning on moving to Greece to stay away from this bank.

Η τράπεζα συνεχίζει και μου αποστέλνει προπληρωμένες κάρτες ενώ έχω επανειλημμένα ζητήσει να μην αποσταλλεί νέα κάρτα μέσα από το webbanking. Αυτή τη στιγμή έχω 3 (!) προπληρωμένες κάρτες. Ίσως είναι εύκολο να επανεκδοθεί, επειδή η κάρτα αφορά κοινωνικά επιδόματα, πιθανόν να είναι και ο λόγος που χρηματοδοτείται η επανέκδοσή της από το Ταμείο Ανάκαμψης όπως φαίνεται στο ένθετο που επισυνάπτεται με αυτήν. Επίσης στο σπίτι που κατοικώ συνεχίζει και αποστέλνει αλληλογραφία για τον τραπεζικό λογαριασμό παλαιού ένοικου και πελάτη της ο οποίος δεν βρίσκεται στη ζωή, ενώ το πρόσωπο ήταν δημόσιο και γνωστό στην τοπική κοινωνία και τους έχω ενημερώσει προσωπικά πολλές φορές.

Alpha bank è la peggiore banca che esista.

Cominciamo: Chiedo appuntamento per aprire un conto, in inglese, e mi viene lasciato un messaggio in segreteria telefonica (che non ho ascoltato in quanto ha un costo) in cui mi veniva chiesto se volessi un appuntamento in lingua inglese o greca. Nel 2025, non sono capaci di mandare una mail, mandano i messaggi in segreteria telefonica.

Arrivo in filiale, e l'unica cosa buona che ho trovato è stata l'operatore, a cui consiglio di licenziarsi e cercare di meglio perché era davvero l'unico capace di lavorare in quel posto di fannulloni e imbroglioni.

Le carte ordinate vengono perse una prima volta, dunque, dopo un mese di attesa, richiedo all'indolente servizio clienti, che risponde dopo minimo 15 minuti di attesa, di inviarmele in filiale, e finalmente vado a ritirarLe.
Tempo due settimane, e le carte magicamente perse arrivano, ormai inutilmente, al mio indirizzo.

Una volta aperto il conto, ecco i misteri, devi pagare tutto, un semplice attestato, costa 5€, ricevere le notifiche? 6€.

Dopo un mese di servizio schifoso in cui paghi anche l'aria che respiri senza avere mezzo vantaggio in cambio, chiuderò il conto per non vedervi mai più.

In greco si può definirvi ΑΠΑΤΕΏΝΕΣ.

I submitted an application for a simple credit card at 11/11/25, and I haven't received it yet (27/11/25!!!). They informed me that I had to wait 10 days maximum, weeks are passing by and they still have me waiting...

One of the worst banks, if not the worst I have encountered.

I am Greek, I live abroad and I cannot manage or access my money in Greece. I tried everything, phone calls, branch visits, internet banking, everything. I cannot even acces my money. And they do not allow me to have a debit card due to their amazingly bad systems.

They also have very slow responding and annoyingly low knowledge staff, that raise their hands when asked to solve an issue, they charge for transfers withing Greece.

Avoid at all costs. They do not deserve your money.

Είναι απίστευτο αυτό το πράγμα με αυτή την τράπεζα...17 φορές κάλεσα για να μιλήσω με εκπρόσωπο και ο τηλεφωνιτής τους δεν με συνέδεε με τίποτα και στο τέλος το έκλεινε. Κόντεψα να πάθω εγκεφαλικό από τα νεύρα μου. Στο τέλος πήγα από κοντά σε τράπεζα και έγινε ο κακός χαμός. Και θέλουν τα λεφτά μας και δεν δίνουν ρεαλιστικούς τρόπους εξυπηρέτησης. Αυτή η τεχνική με τους τηλεφωνιτές γίνεται επίτηδες από πολλές εταιρίες για να μην χρειάζεται να προσλαβάνουν πολλά άτομα στην τηλεφωνική εξυπηρέτηση μιας και οι 8 στους 10 πελάτες από τα νεύρα τους εγκαταλείπουν την προσπάθεια για επικοινωνία στο τέλος. Απαράδεκτο. Ξεκάθαρη απάτη εις βάρος των πελατών που έχουμε τα λεφτά ΜΑΣ εκεί πέρα.

Awful app and rude personal

Thieving bank that steals 200 dollars on a 500 euro cash withdrawal. Garbage transaction rate, you refuse it then alpha says there is an error in your refusal for the outrageous rate upcharge and they charge it anyways. Complete scum, illegal and typical greek experience which is why no large tech or other corporations that dont screw Greeks over exist in greece. The slave system is alive and well in greece because of disgusting banks like this and employers who behave the same way while workers suffer. Do not go to alpha ever.

I really was looking for 0 but only had 1 star,as you can see the reviews of this bank are terrible and I can confirm this.i tried to open an account and was told that my card and pin will be ready in a few days, I waited over 3,4 weeks due to being busy and nothing.i go back and tell them this and the member of staff tells me this is a regular occurrence and cards get lost all the time and will order again, 2 weeks later still othing.i go again in my lunch break and tell them just close account and could not believe what reply was, charge €1.70 and I said take from balance and told me you are in minus due to charges and I have not even started banking yet.i left because I was really angry, use Cyprus, Hellenic, Astro Banks these are a joke.

Είστε ακατάλληλοι φτιάξτε τα κολο σαιτ σας ΔΕΝ ΓΙΝΕΤΑΙΑ ΝΑ ΒΑΖΩ ΤΟΝ ΚΩΔΙΚΟ ΜΟΥ ΣΤΟ alpha web ΚΑΙ ΝΑ ΜΠΑΙΝΩ ΚΑΝΟΝΙΚΑ ΚΑΙ ΣΤΗΝ ΕΦΑΡΜΓΗ ΝΑ ΜΟΥ ΛΕΕΙ ΛΑΘΟΣ ΚΩΔΙΚΟ ΔΕΝ ΓΙΝΕΤΑΙ ΕΠΕΙΣΗΣ ΝΑ ΜΠΑΙΝΩ ΝΑ ΚΑΝΩ ΠΛΗΡΩΜΗ ΝΑ ΜΕ ΠΕΤΑΕΙ ΣΤΗΝ ΕΦΑΡΜΟΓΗ ΝΑ ΑΠΟΔΕΧΟΜΑΙ ΤΗΝ ΠΛΗΡΩΜΗ ΚΑΙ ΜΕΤΑ ΝΑ ΜΟΥ ΣΤΕΛΝΕΙ ΑΥΤΟΜΑΤΟΠΟΙΗΜΕΝΟ ΜΥΝΗΜΑ ΟΤΙ ΔΕΝ ΜΠΟΡΕΙΣ ΝΑ ΚΑΝΕΙΣ ΠΛΕΟΝ ΕΤΣΙ ΠΛΗΡΩΜΕΣ ΜΠΕΣ ΣΤΙΣ ΡΥΘΜΗΣΕΙΣ ΣΤΟ alpha web ΕΓΩ ΝΑ ΜΠΑΙΝΩ ΝΑ ΔΩ ΤΙ ΓΙΝΕΤΑΙ ΚΑΙ ΟΤΑΝ ΠΑΩ ΝΑ ΜΠΩ ΣΤΗΝ ΕΦΑΡΜΟΓΗ ΝΑ ΜΗΝ ΜΕ ΣΥΜΔΕΕΙ ΕΙΣΤΕ ΑΧΡΗΣΤΟΙ

Προσπαθώ εδώ και 3 μέρες να ανοίξω λογαριασμό online γιατί δεν έχω χρόνο να πάω στην τράπεζα και η εφαρμογή μου βγάζει σφάλμα. Τηλεφωνική υποστήριξη είναι χάλια, δύο φορές που πήρα τηλέφωνο μου είπαν να πάω σε κατάστημα χωρίς να ακούσουν καν το πρόβλημα, λες και δεν τους επιτρέπουν να μιλάνε πάνω από 1 λεπτό με τον κάθε πελάτη. Όταν ρώτησα πως κλείνουμε ραντεβού μου είπε "μπες στιν σελίδα και θα το βρεις". Χειρότερη υποστήριξη πελατών δεν έχω ξανα δει. Άστο, θα πάω σε άλλη τράπεζα, δεν θα σκάσω κιόλας.

Completely unreliable with a glaringly insecure electronic system. It took criminals only 3 minutes to steal money directly from my wife’s account, and for two months now, despite countless complaint forms and repeated visits to branches, they continue to hide and avoid giving any clear answer about whether they will refund the money or when. Notably, the funds were stolen straight from her account without any phishing or user error— they simply vanished. This is unacceptable negligence and utter disregard for customer security and accountability.

7 € για μια "βεβαίωση" τι υπόλοιπο έχω στον λογαριασμό! που βγάζω μόνος μου στο ebanking!

After years of using the Alpha Igoumenitsa branch on our holidays and feeling exasperated after every interaction we were pleasantly surprised by the exceptional service we received in the branch this June holiday. The bank manager was quick to offer assistance each time we entered the branch. This is a rare phenomenon in Greece!

Thank you Mr Kavadias for ensuring that simple transactions remain easy to do, and that holiday makers spend time on beaches rather than in bank queues!

I can't believe this is happening in the 21st century. They blocked my account and I went 3 times and they turned me back three times. Today I went with all the documents and they told me it could be in 10 days. Not being able to access your money, how does that sound to you?

Buna ziua,
Dupa parerea mea Banca dvs isi bate joc de clienti, am solicitat inchiderea unui card de credit, am fost in Sucursala Nicolae Grigorescu si mi sa zis ca nu este inchis dupa apx 15 zile, in conditiile in care am bifat ca am nevoie pentru credit. Din Sucursala respectiva mi sa zis sa sun in call center, sun in call center si imi zice sa ma duc la Sucursala(adica nimic clar, ma plimba de colo-colo).
Sincer la cum abordati si cum vb cu clientii nici macar o stea nu as acorda, numai zic ca am cerut o micsorare a ratei, deoarece alte banci au dobanda mult mai mica si mi sa propus o micsoarare cu 50Ron(bataie de joc fata de mine), in conditiile in care nu sunt la primul credit la dvs si nu am avut nici macar o intarziere in 10Ani.

Avoid this bank at all costs! They have so few employees that getting help is nearly impossible. The branches never pick up the phone, leaving you with no way to communicate except through their frustrating telephone center. If you're waiting for your debit card at a branch, good luck—nobody will assist you.

Even worse, if you dare to walk in without an appointment, be prepared for a fight. The staff acts like you're inconveniencing them just by showing up. Horrible customer service, zero accessibility. Stay far away unless you enjoy wasting time and energy.