Alpine TrikesAvaliações 

Steve was excellent in explaining about the trike and giving me a trial to make sure it was what I wanted.
There was no pressure to buy, just good advice.

Excellent service from initial enquiry to delivery of our Ranger and Explorer. Spot on advice from Steve on choice of trikes.

Alpine Trikes are the best - had mine 2 years and it is totally reliable and so much fun to ride. I feel safe on this sturdy trike. Can’t recommend the company and it’s product enough- Alpine Rocks!!!! And service! Delivered a battery to me personally! Love you- Alpine, keep on keepin’ on and so will I.
Thanks for a company with great integrity and durable trikes. Person answers phone whenever I called!!! You can’t beat that service.

I feel it is necessary to advise about the important issue with the tilt trike, particularly as there is next to zero after-sales service from the company. I actually love the trike and have done many miles on it. However, the time came when I had to do the servicing. So, I was shocked to find out that despite what their website states, the trike IS NOT EAPC compliant, and it would not be serviced by any of the high street outlets, as the throttle does more than 4 miles per hour, which is against UK regulations. Considering its specifications, the trike would have to be adequately registered with the government (not just the mere theft-focused registration), receive a registration plate and be classed as light motorcycle in order to be serviced. It turns out that the insurance you'd buy for the e-trike would prove invalid should you ever be in a situation to have to use it. I'm just stunned that the company keeps getting away with selling something which falls into a big grey area in terms of UK compliance, without advising the customer. No wonder they are so hard to get in touch with after the sale has been completed.

UPDATE: After posting this review, the company flagged it for alleged defamatory content. Trustpilot assessed their request, subsequently confirming that my review is not defamatory, and my experience is valid and worth sharing. Unfortunately, with regards to the trike, my situation isn't great - one of the brakes has been non-functional for a while, and due to the compliance issue, I still cannot get the trike serviced anywhere. This means I now have no choice but to replace it entirely. Buyers should be aware of this before making a purchase.

UPDATE 2: I appreciate your response. However, your website states the bike is EAPC compliant, yet the throttle does not function in a way that meets compliance standards. For a throttle to be compliant, it must be limited to 4mph, but on this trike, it either engages at a higher speed or not at all. This distinction was not made clear to me at the time of purchase, nor is it clearly explained on your website. Given that the trike weighs 37.5 kg , a throttle is almost necessary for ease of starting, yet a compliant setup is not an option on this model.

You state that the throttle should only be used on private land, implying that it can be easily disconnected. However, I was never provided with any instructions on how to do it myself, nor is it clear whether a user can disable it without professional help. If it requires a technician, that's yet another barrier to compliance that was not disclosed at the time of purchase..

As for servicing, you say "most cycle shops will be able to do it", but my direct experience contradicts this. Kwik Fit, Cycle King or Halford have all refused to service it due to its non-compliant status. If you are aware of specific shops willing to take it on, I would appreciate a list. Additionally, even if this trike were only used on private land, how are owners in that situation supposed to get it serviced? If high street shops refuse, what servicing options do you provide? And again, what about their insurance - their trike would still be the same as mine, right?

Regarding contact, I have reviewed emails from both your company and Trustpilot. There was no request for more information after my initial review, nor have I ever received support from you despite multiple attempts to reach out after my purchase. Claiming that I have not provided my details is misleading - especially given that my first name is not common, and my purchase should be easy to verify.
Ultimately, my concern remains unresolved: I own a trike which I cannot use in a compliant way as intended, cannot get serviced, and now have to replace. Future buyers deserve full transparency before making their decision.

Thnaks for coming half way to meet me.

the product arrived on time and was just what i wanted.

I brought a second hand Alpine Electric Trike, built about 2018. I was enjoying riding it until 2 months later the axle sheared off, and I lost 3 of the 4 cogs. I arranged to have it taken to a repair shop and both Rich and I have tried phoning and emailing but we can’t get a response to the question, do they have a spare axle for this model?

I visited Leicester to have a trial ride on the Explorer - Steve was great, really patient and informative and gave me the confidence I needed to get to know the trike. There was no pressure to commit to a purchase, just concern that I had enough time to know if this was right for me.
Once I made the decision, Steve quickly brought the Explorer to my home for me to try again, but also the Commando which I was interested in due to the different pedal assist.
The choice was so easy and I’ve been riding the Commando now for the last month with Steve easily contactable for any queries.
It really is the best, and I’m enjoying every minute on the trike, whether it’s a day out on the canal path, a trip to the local shops, or to my volunteer work.
I can’t thank Steve enough for the difference this has made to my life - I recently lost my driving licence due to health reasons and this has given me back my independence.
Thank you again Steve.

I was impressed with Steve's excellent website for Alpine Trikes. When contacted he willingly agreed to bring 3 different models for me to try - I happily paid £130 towards the cost of this (refundable on purchase).
These impressive bikes were more solidly built than I had imagined. However, due to my balance problems and mobility issues I decided not to go ahead with the purchase. Steve was very reassuring and put no pressure on me. I was sorry not to be able to go ahead and do a deal with a straightforward, honest guy, and sad I could not cope with one of these great machines.

From the moment I first made contact with Steve at Alpine Bikes I knew I was dealing with a very knowledgeable and honest gentleman. I was given excellent advice with regard to purchasing an electric trike. The customer service is second to none. Steve arrived at my home as arranged, and brought two trikes for me to have a trial ride on. There was absolutely no pressure to buy, and Steve was very generous with his time. He answered all my questions and was keen to make sure I was confident with my purchase before he left. He even fitted my wing mirrors on for me! I bought the Ranger. I am so
pleased with this trike. How nice to have something delivered, ready assembled to ride! A service so hard to find these days.. I highly recommend this company. Steve really cares about his customers. I'm so glad I went to Alpine. I have
been taking my dog to the park on the back of the trike. He thinks it's fab! A big thank you Alpine Bikes.

The guys were very helpful on the phone . We wanted a new battery for a bike we bought about 7 yrs ago . We arranged for a family member to collect it . All went very smoothly. Thanks guys

Steve took the trouble to firstly answer my questions on the phone.
From my initial call we arranged a test ride.
Steve turned up at my home a few days later with several Trikes for me to try. He took the trouble to explain the different features and patiently let me ride the different Trikes to see how they rode.
Each model felt slightly different, the last one I rode was perfect and best suited my needs. I felt confident and in control.
I am thrilled with my Trike and look forward to having many adventures on it.
I thoroughly recommend this company.
Many thanks to Steve.

Not happy on 2 occasion of ordering a new battery 17.5 inch when the battery was 15 inches surely he brought the bike to sell,

Did what they said they would do great service

Being able to have a good try on it first clinched it. very patient S, demonstrating i. park with plenty of room.

Attention to detail, good communication, quality product and the chance to have a trial of the trike before purchase. Delivered promptly fully assembled and time taken to explain all functions.

This was new teritory for me. I found the open and honest response reassuring.

Helpful guidance over the phone. Prompt delivery and made sure we had the right machine and set it up for us. Excellent service.

Steve delivered the bike personally and spent time with us showing us how to use the bike. He has also been available on the phone to ask a question. He was knowledgeable and helpful . This gave us a sense of security over a large expenditure. We also felt the cost of trying the bike out was very fair and this was deducted from the purchase price when we paid for the bike.
He told us it would take 2 weeks to get used to it and he was spot on. My husband had it for his 83rd birthday and absolutely loves it. Thank you.