DO NOT ORDER FROM THIS SITE. Terrible communication. They are completely ignoring return requests. Max if you don’t process my return by the end of the week I will be contacting legal services.
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Veja o que dizem as avaliações
Liebe alle unsere Alweroprodukte sehr (3 Kinderwesten, 1 Damenjacke & 2 Damenwesten). Sehr hochwertig & super leicht, trotzdem sehr warm und trotzdem nicht schwitzig. Ziehe im Winter fast nur noch Lan... Ver mais
The warmth of the wool feels like a radiant glow around me. I live in the south of Western Australia, with chilly evenings and chillier mornings. The natural wool vest has shifted my attitude toward... Ver mais
Unterirdischer Kundenservice. Habe letztes Jahr im Februar bei Alwero eine Weste gekauft, die auf einmal im Innenfutter ein Loch hatte. Hab die Weste noch nicht mal gewaschen. Zuerst wurde sehr lange... Ver mais
Detalhes da empresa
Escrito pela empresa
The Wool Factory
Informações de contato
39-41 Inkerman Road, 2575, Mittagong, Austrália
- info@alwero.com.au
- alwero.com.au
3,3
Bom
50 avaliações
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As pessoas também visitaram
Schlechter Kundenservice
Wir haben eine Weste zum Geburtstag geschenkt bekommen und würden diese gerne umtauschen da sie zu klein ist. Der Kundenservice ist unterirdisch. Mann erreicht sowohl telefonisch als auch über das kontaktformular niemanden. Die Weste an sich ist super schön. Für den Preis erwarte ich allerdings einen guten Kundenservice.
8 de outubro de 2024
Avaliação não solicitada
Resposta da Alwero
Dear Ihr Name 2,
Thank you for sharing your feedback. We’re sorry to hear about your experience. It appears that your order was most likely placed through the German website, which operates separately from us here in Australia. As the Australian distributors, we don’t have direct access to those orders, but we’re more than happy to help in any way we can.
Please don’t hesitate to reach out to us directly at info@alwero.com.au, and we’ll do our best to assist you or point you in the right direction.
Best regards,
Joyce
Customer Support Team
Alwero - Australia & New Zealand
Great Experience
Great customer service. Fast delivery and a high quality product. Couldn't be happier.
20 de setembro de 2024
Avaliação não solicitada
Resposta da Alwero
Thank you for your feedback Vincent, Cheers Max
Really great product and the kids loved…
Really great product and the kids loved their soft and warm slippers in the cold months
18 de julho de 2024
Avaliação não solicitada
Resposta da Alwero
Hi Milos, thank you so much for these kind words. Cheers Max -Alwero-
Delivered before expected!
Bought this for 2 of my grandnieces and they all loved it! I’m now buying for my best friends 1st grand baby, I’m sure they will love it!
Delivered as promised and way before I expected it to arrive! Great Job! Thank You so Much!
27 de setembro de 2024
Resposta da Alwero
Hi Damjana, thank you for your review. We are glad the gifts were loved and that delivery was faster than expected. We are excited to help with your next order! Cheers Max -Alwero-
Ich habe bei ALWERO VERTRIEB (DACH)…
Ich habe bei ALWERO VERTRIEB (DACH) bestellt. Die Ware ist ganz schön und kam auch zeitnah an, jedoch Vorsicht bei der Retoure. Ich warte seit über 3 Wochen auf die Erstattung und die Inhaberin meldet sich nicht mehr trotz mehrfacher Rückfragen. Möglicherweise müssen nun juristische Schritte eingeleitet werden, wenn nun keine Rückzahlung mehr erfolgt. Daher definitiv keine Empfehlung und Vorsicht!
13 de setembro de 2024
Avaliação não solicitada
Resposta da Alwero
Dear Gnabskopf Werner,
Thank you for your feedback, and we’re sorry to hear about your experience.
It looks like your order was likely placed through the German site, which is managed separately from us, as we are the Australian distributors. Unfortunately, we don't have access to those orders, but we’d be happy to assist you in any way possible.
Please feel free to contact us directly at info@alwero.com.au, and we’ll do our best to guide you or help resolve the issue.
Best regards,
Joyce
Customer Support Team
Alwero - Australia & New Zealand
Leider kann ich nur 1 Stern vergeben
Leider kann ich nur 1 Stern vergeben. Falsche Ware wurde geliefert und Kundenservice reagiert nicht. Lieferung ist jetzt fast 4 Wochen her.
Hier kann ich leider nicht nochmal bestellen, schade!
24 de março de 2024
Avaliação não solicitada
Resposta da Alwero
Dear Johanna Haase,
Thank you for sharing your feedback. We're truly sorry to hear about the trouble you experienced with your order.
As your review was from April, we hope the issue has since been resolved. If not, we’d be happy to help in any way we can, though it seems your order was placed through the German site, which is managed separately from us as the Australian distributors for Alwero.
If there's anything we can assist with, please don't hesitate to reach out to us at info@alwero.com.au.
Best regards,
Joyce
Customer Support Team
Alwero - Australia & New Zealand
Shipment takes 7 days to dispatch
Shipment takes 7 days to dispatch.
I ordered the mittens which I blindly ordered a size small since there is no size chart, thankfully they fitted.
It was delivered in a compostable bag but the mittens itself was not wrapped in anything, they just came as is.
1 de março de 2024
Avaliação não solicitada
Resposta da Alwero
Thanks for your feedback, and sorry for the late reply!
We’re glad the mittens fit, even without a size chart. We’re working on adding one for next time.
About the packaging: we use compostable bags when possible to keep things sustainable. We’ve since improved our packaging and now wrap all products to ensure they won’t arrive "as is" anymore! Plus, we now ship same-day so you get your goodies even faster. 🚀
Thanks again for sharing your thoughts with us. We hope to see you back soon!
Warm regards,
Joyce
Customer Support Team
Alwero - Australia & New Zealand
Still Haven’t Received My Order
Let me preface by saying I still have not received the correct item and it’s been two weeks.
I ordered the vest and was accidentally sent the wrong item, no stress, we’re all human these things happen. The solution from the company was for myself/the person who received my order to mail the correct orders to eachother. Alwero provided me with a shipping label in which I sent and the receiver has received the item as per tracking. It’s been over a week since the labels were created and I still have not received mine. I have reached out to the company over a week ago asking for an updated/assistance by have heard nil response. I reached out again on Monday and still nothing and no further response from customer service. It is very disappointing.
At this stage I just want my correct vest. I’m sure it’s lovely in person but who knows until I actually receive it
1 de fevereiro de 2024
Avaliação não solicitada
Slow dispatch but great product!
It took 7 days for my order to be dispatched from the warehouse however it then took only 2 business days to arrive! The product itself is gorgeous and just as described so worth the wait. The only thing I’d suggest is that the sizes on offer be compared to dress sizes (8,10, 12 etc) as I was a little confused and apprehensive what size to order
21 de junho de 2023
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