Très déçu livraison estimé le 5 jusqu'à aujourd'hui j'ai rien dommage que azashop travail avec gls service livraison trop nullll toujours des soucis avec gls quand j'ai vu que je vais être livré av... Ver mais
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Veja o que dizem as avaliações
I not just bought, but paid almost double price in Hungary for CC-9011210-WW case and CW-9060048-WW cooler at Alza.hu and now I cannot use them, because a $3 value part (CW-8960091) is missing and I... Ver mais
A empresa respondeu
Terrible experience in CZ... I purchased a product "BOSE smart speaker 500" which was not working fine from day one. Despite of my many claims, still no resolution after 5 months, even with extended i... Ver mais
A empresa respondeu
The worst customer service I have ever experienced in Czech Republic. They did not deliver the package and claimed that I can either sign some declaration, or money will be returned once goods will be... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
1,2
Muito Ruim
866 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent in Czech republic, failing outside
Keeping the long story short I have to say Alza is very good company in Czech republic. Pricing is reflecting excellent services. I never had an issue to return product and get refund, or return product A and get product B. Delivery is very fast. They really do excellent services here.
Customers outside Czech republic should avoid this company, because if you will request for some reason refund (or repair service), it will be long process.
I understand the company wants expand their business, but they should not do it when they are not able manage business directly in the country where customer is living.
21 de maio de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback.
Kind regards,
Bianka-Alza Customer Service
Don't even try delivery
Absolutely terrible experience with delivery. When you go to buy at store it is fine. In the past I lived next to store and got used to buy everything on Alza, from dog food to some small things and electronic devices. Now due to pandemic I moved and twice tried their delivery:
both times it was pre-paid orders, first time courier just dropped it near my front door and didn't tell me anything. Second time I'm still waiting for it to happen and it has been postponed every day due to reason that I don't pick up phone, but problem is - NOBODY calls and when I call hotline - they say they can't reach driver due to privacy reasons.
My new neighbor said it is always like this. Probably problem is in courier, but alza is not doing anything about it, so problem is in alza also.
UPDATE: Updated my review from 2 to 3 stars, reaction on consumer reviews works amazing. It was solved quickly after post here. I'll give it a try one more time.
19 de maio de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled. Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
Rubbish company and poor customer…
Rubbish company and poor customer service.
Say they will price match any competitiorthen take 5 days to say, "sorry, we won't "
What's the point ?
17 de maio de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
ALZA shopping experience
Greetings,
Simply put, the worst experience ever.
I purchased ASUS laptop with installed Microsoft Office. Among one of the faults, the laptop did not recognise any external device. Obviously, I was unable to save anything. This problem was explained, and an external HD supplied, so the technicians could back up my files when I took the laptop back.
After three and a half week; all my files were deleted, none saved. This included the expensive Microsoft Office suit, some other faults remain unrepaired. For instance, pressing @ produces " as it did before. However, the supplied documents states "zavinac" pracuje". Just one more lie.
As to the Office suit: "Pay someone else to reinstall it".
My advice, purchase from a smaller outlet, where you will deal with a person, not with nameless (dishonest) bureaucracy. Sadly, I received more competent and ethical service in African republic Mali.
Here you have it, never again
J (-:
14 de maio de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. Therefore As I could see in our system regarding claim codes and terms conditions you have been informed via email and you have been informed about further steps, which needed to be done. Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
Fast delivery
Fast delivery, and all is OK
Happy to deal with you every time
12 de maio de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
Bad experience. Only lies and decievement.
Bad experience.
Bad reservation - actually not applicable.
Every time I called I got another different options and information.
Product reserved, confirmed, payed and confirmed - the order was canceled.
10 de maio de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
I returned an item and was not informed…
I returned an item and was not informed how long an item would take to be returned. I was told this 1month is stated in the T+Cs document. When asking how long customer service didn’t know here and when the product is. I felt the customer service agent had no will to do more then copy paste an official email. “By signing an online payment you agree....” proof that Alza is too big to give a damn after you make a purchase.
In reply to Alza comments.
This is a process issue. Not an individual customer experience. When a customer surrenders a product to you. There must be clear communication of how long the product will be kept by Alza. Whether this is handed by a person at your store or via the automated desks for returns.
8 de maio de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future references. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
Wrist Rest Cooler Master Large
Hi!
Palm rest is great. Simple and very efficient. I have that annoyingly high gaming keyboard logitech G413 and my palms were killing me. Keyboard is great btw but buttons are so high... ordered on monday evening and delivered with GLS on thurthday to Ljubljana, Slovenia. Great service. Thanx.
8 de maio de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
It is challenging for me any time that…
It is challenging for me any time that i go to a website to order a product, the product is offered with a promo code for a discount and the company's website where i am ordering from claims that the fault is not theirs but the fault of the manufacture of the product they are selling??? Anyhow, this is poor business and not typical of Alza. I must just accept that person who was dealing with this was lazy. If i wanted this type of service i could have gone to the airport ))) The representative who responded below is miss informed. The promotion WAS LISTED ON ALZA.CZ. it is very disappointing.
6 de maio de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all, but unfortunately promo codes is only possible to use, which are displayed directly on our website. Please accept my deepest apology for given complications and inconveniences.
Kind regards,
Bianka-Alza Customer Service
My order was lost and hasn't delivered…
My order was lost and hasn't delivered to me, but in my account status marked as completed. No one can resolve it for more than 2 weeks.
3 de maio de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company absolutely will do the hardest to provide pro-customer service. Soon as I will have a solution, we will directly contact you via email/telephone call. Please accept my deepest apology for given complications and inconveniences.
Kind regards,
Bianka-Alza Customer Service
Sold faulty good issue not resolved
Sold a faulty vacuum sent it back 3 times being sent in circles. Even sent a video.
Very disappointed. I recommend datart or tsbohemia. Much better service. Customer service do nothing to assist
22 de abril de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company absolutely will do the hardest to provide pro-customer service. Soon as I will have a solution, I will directly contact you via email/telephone call. Please accept my deepest apology for given complications and inconveniences.
Kind regards,
Bianka-Alza Customer Service
worst customer service ever
12 de abril de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled. Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
All good
I order few times a year. Delivery is good. Items are as ordered. No problems!
3 de abril de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
We see this company as a fraud
We see this company as a fraud. We have ordered some material for business emergency, we have paid express delivery to get it delivered on certain day. They delayed delivery by 3 business days and not wanting to refund the amount we have paid for express delivery. I do not live in Czech Republic and they want to give me only coupons which are of no use, also I don't think we will use this website anymore due to very bad experience hence vouchers are completely useless. I DO NOT RECOMMEND THIS WEBSITE, NOT TRUST WORTHY AND NOT RELIABLE WHEN IT COMES DELIVERY COMMITMENT. PERIOD.
25 de março de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had expierenced with our company. Unfortunate expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this situation to occur again. As I could see in our system we had made a refund for delivery charge . Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
Terrible
Terrible. I ordered 2 items to an alza box and one of them wasn't inside. It took me 3 months to get a refund and it was only because I posted on their public facebook telling them that I'll call the police. I'll use mall.cz.
9 de março de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We would like to apologize for given complications and inconveniences, which you unfortunately expierenced with our company. Previous unpleasent expierence is not our standart at all.We as company certainly will do the hardest to improve our services, which will help to prevent this situation to occur again. Once again accept my apology.
Bianka- Alza Customer Service
Awful service
Awful service, they lost the order , thankfully that I choosed Alaz Box method and pay only when I receive the product, because the order never arrived
6 de março de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Expierence, which you had is not our standart at all. Our company surely will do the hardest to improve our services, which will help to prevent this unfortunate situation to occur again. Once again accept my deepest apology.
Kind regards,
Bianka-Alza Customer Service
Je remmande vraiment .. Sav top
Je remmande vraiment ... Article reçu défectueux, le sav m'a d'abord remboursé aprés le retour de celui-ci. Je voulais toujours l'article, ils me l'ont renvoyé. Ils ont pris en charge les frais de retour et de réexpédition. MERCI alzashop :-) Juste un délai peu long pour régler tout ça ...
28 de fevereiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
Terrible purchasing experience
Alza may have excellent customer service, but the payment process is infuriating. First, my bank refused to send money through their payment gateway. Then, when I paid for my order via the QR code in the order confirmation email -- a payment my bank confirmed was put in Alza's account immediately -- I got excuses about waiting for payment to go through.
Alza, obviously your devs are incompetent and your finance department processes are not working. Get a new dev team and update your finance department's processes. I cannot recommend buying anything from this company, which is a pity, because their customer service really is stellar.
23 de fevereiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave rating. Previous expierence is not our standart at all for which we would like to deeply apologize for. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. Please once again accept my apology.
Kind regards,
Bianka- Alza Customer Service
Very fast delivery
Very fast delivery, good price, i am satisfied
21 de fevereiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
remboursement trop long!!!!
20 de fevereiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled. Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
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