Très déçu livraison estimé le 5 jusqu'à aujourd'hui j'ai rien dommage que azashop travail avec gls service livraison trop nullll toujours des soucis avec gls quand j'ai vu que je vais être livré av... Ver mais
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Veja o que dizem as avaliações
I not just bought, but paid almost double price in Hungary for CC-9011210-WW case and CW-9060048-WW cooler at Alza.hu and now I cannot use them, because a $3 value part (CW-8960091) is missing and I... Ver mais
A empresa respondeu
Terrible experience in CZ... I purchased a product "BOSE smart speaker 500" which was not working fine from day one. Despite of my many claims, still no resolution after 5 months, even with extended i... Ver mais
A empresa respondeu
The worst customer service I have ever experienced in Czech Republic. They did not deliver the package and claimed that I can either sign some declaration, or money will be returned once goods will be... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
1,2
Muito Ruim
866 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
worst customer service ever
worst customer service ever. The staff in the shop are extremely nice and pleasant, but the way that Alza deals with returning faulty goods is terrible, and they don't care about customer satisfaction at all.
16 de fevereiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future reference. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
They canceled my fully paid order…
They canceled my fully paid order without my consent and any reason for it. Will never use alza.cz again.
13 de fevereiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled as refund . Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
Excellent site
Commande payer avec Paypal, reçu en 48 h avec Gls et excellent service client très réactif en après vente avec a chaque fois une réponse a mes demandes, prix très intéressant, vraiment très satisfait du site
9 de fevereiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
Bok !
Hi!
I am a buyer from Croatia. I came across this online store by chance. Reviewing the content, I noticed that the prices for certain products are very affordable. I decided to shop and luckily I was not disappointed. The product arrived in Croatia very quickly. I follow site and if you have good offers I will buy again.
4 de fevereiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
Bonne expérience
J'ai commandé un Samsung 980 Pro chez eux.
Le colis était trop peu protecteur (enveloppe à bulles) vu le prix du produit (-1 étoile).
Je décide finalement de me rétracter, on se perd un peu dans les méandres des mails avec des URL un coup alzashop . com / alzashop . co . uk / alza . cz.
Le produit est renvoyé (plus protégé qu'à l'aller, par mes soins) en République Tchèque et arrive 11 jours plus tard (La Poste).
Dès réception par leurs services, envoi de la demande de remboursement qui doit être signée puis renvoyée via leur site.
Remboursé 3 jours plus tard, très rapide.
Process de rétractation pouvant gagner en visibilité/facilité pour le client mais dans l'ensemble je recommande ce site.
4 de fevereiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
Never had worst experience with shop!
Never had worst experience with shop!
Canceling orders without telling me about it!
4 de fevereiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future references. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
Très déçu !!!
En attente de notre commande depuis le 7 janvier, nous avons contacté Alzashop pour connaître la raison de ce délai important. Ils viennent de nous répondre que le produit n'est pas en stock et que nous devions attendre encore 3 semaines !!!!! Cela fera donc 1 mois et demi ...... par contre, pour le paiement, il n'ont pas attendu !!!
1 de fevereiro de 2021
Avaliação não solicitada
Très bonne réactivité pour une première…
Très bonne réactivité pour une première commande, malgré une annulation de ma part suite à une erreur de quantité remboursé le jour même via PayPal. Commande modifiée (B10 reolink) avec une livraison en moins d'une semaine, avec un colis en parfait état. Je n'hésiterai pas à les solliciter pour de futurs achats.
30 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
client depuis 2017 est devenu trés…
client depuis 2017 est devenu trés mauvais délai livraison trés long, et sur ma dernière commande qui a été bien livré on me demande 58€ de frais de livraison que j'aurai du payer ...puis ensuite 40€ sinon je suis en liste noire !! j'ai depensé plus de 25000€ chez eux en 4ans , dommage un client de plus perdu ...
29 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
The worst customer service I have ever…
The worst customer service I have ever experienced in Czech Republic. They did not deliver the package and claimed that I can either sign some declaration, or money will be returned once goods will be back in their warehouse. Month has passed they still did not returned me money, I guess it take more that one month to return stuff to warehouse . Eventually I signed their declaration that stated “that I will not collect goods if someone tries to deliver them to me”, despite the fact that I ordered goods to alza box... this is the most stupid procedure that I have ever seen...
29 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future references. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
They deliver a wrong package
They deliver a wrong package, now we wait 20 days to fix it and still nothing happened OMG!
28 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled. Once again accept my apology.
Kind regards,
alzashop est une boutique en ligne…
alzashop est une boutique en ligne sérieuse avec des prix défiant toute concurrence, des envois rapides malgrès la distance (CZ --> FR). J'ai déjà éffectué plusieurs achats chez eux et je continuerai tant qu'ils seront aussi profesionnels. Un seul mot: Foncez !!!
28 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
Delay in Delivery
Delay in Delivery
I order few things 1 week ago and I still do not receive them. Every day they change the delivery day. The DPD Company supposed to give me my stuff 3 days ago but they change the date and time every day.
27 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled. Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
Terrible service
Terrible service. I have returned the item on the 18th of December, 2020. The claim is not yet resolved.
26 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future references. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
Really bad experience!!!
Really bad experience when trying to report damage good. Don't respect any warranty even I paid extra to have extended warranty on this product. They don't want to arrange the product collection. Non UK company don't respect our common rules. Avoid Avoid!!
24 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future references. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
Nice experience
Nice experience, My product arrived in perfect condition, easy to follow.
23 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
Agréablement surpris
Sceptique, j'ai tout de même tenté ma chance pour une carte mère ASUS ROG B550-F à 163.5 euros avec livraison. Paiement par Paypal.
Produit livré en moins d'une semaine. Seule remarque, la boite n'était pas protégée par un carton. Elle était seulement recouverte d'un film blanc épais qui permettait néanmoins de lire à travers en transparence.
Autre point positif, j'ai malencontreusement testé leur remboursement. J'ai annulé par erreur ma première commande depuis l'espace client 5 minutes après l'avoir passée et j'ai dû commander une seconde fois. Le remboursement à eu lieu dans les 5 jours.
21 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
Vraiment déçue
J'ai commandé le cadeau de Noël de mon fils et je ne l'ai jamais reçu!!!
Depuis j'ai envoyé une réclamé qui reste sans réponse...
20 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future references. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
Rembourser en moins de 24H suite à une annulation de commande.
J'ai commandé une alimentation sur ce site, après avoir vu certain avis sur ce site j'ai pris peur.
J'ai donc annulé ma commande moins d'une heure après et moins de 24H après j'ai été remboursé via Paypal.
En effet le manque de mail de confirmation est assez étrange mais apparemment tous ce passe sur leur site via la boite de message.
Pour le coup je n'ai pas de mauvaise expérience avec ce site mais je vous conseil quand même de payer avec Paypal, cela fais une garantie en plus.
20 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback.
Kind regards,
Bianka-Alza Customer Service
Malheureusement on ne peut mettre zéro…
Malheureusement on ne peut mettre zéro étoile. Ce site est une escroquerie. Si vous avez la chance de recevoir un colis, l'appareil ne fonctionnera pas. Aucun contact possible pour faire prendre en garantie. Ne répondent pas aux nombreux mails .
18 de janeiro de 2021
Avaliação não solicitada
Resposta da Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled. Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
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