Amazon.in Avaliações 679

Very pathetic service support team my item is returned pickup but not refund amount very pathetic service support team customer care many times contact for customer care what is time line my refund amount but not response Jahangir aslim very pathetic excuse

Customer service is worst not like older days. Now if thay are handling any issue with the product on deliverables they are giving worst service not taking responsibility. If product return is scheduled, without reaching Customer they are posting a slot different date and marking it unable to reach customer...in this way either they are ignoring to get the return product or keep postpone the date and holding customer money for more than a month... It clearly says how they are doing scammer in legal way. So either need strong Customer police for delivery/selling or platform like amazon to prevent people from this official scammer...

There are no zero stars. I ordered a sofa that arrived torn. I initiated a return and item was promptly picked up. It's been 3 months and no refund has been issued. Every time I interact with customer service...they have automated / robotic responses like "I am sorry for the inconvenience caused to you. please allow me moment to check refund status for this item." A multi-trillion dollar company defrauding its customers?! Disgusted with Amazon. How come 0 stars is not an option?

I am a regular user of Amazon shopping service in India and abroad. I am hereby expressing my experiences and deep concern that amazon is restricting customers access to direct customer support .
To my knowledge it is a cost effort and looking like a hidden agenda. In Amazon.in app the customer support is the most difficult things to reach out even by prime membership for genuine reasons.

Terrible service. I ordered a fleece jacket and received women's gloves. I returned it, but was denied a refund because Amazon conducted some kind of pathetic investigation and claimed I had substituted the item myself. That's great. But what's shocking is that Amazon refused to even send me back those wretched gloves. So, I have neither the money nor the item. This is pure fraud. Law enforcement in India needs to investigate Amazon's compliance with the law.

I had ordered a product under order no.402-9718622-8116360 on 12 February 2026. The item was delivered in time and was requiring installation which was to be done by the delivery persons. But they didn't do. Despite my subsequent follow up with customer care the installation has not been done so far. Very bad service.

Amazon India has officially become the worst in all aspects. Products are not original, customer service is the worst amongst all apps in this category, delivery updates are a joke! If you see on the app that the delivery is scheduled for a said date, it will never arrive on that date and that's Amazon's guarantee! Amazon delivery Tracking system, lol! If you lack stress in your life, Amazon app is the perfect solution... Just book a product and Amazon will take your Blood Pressure level to new heights!

I hate open box delivery. Imagine you buy your dream phone and the delivery person comes in a hurry to go and strips the seal recklessly by ruining the box, and handles your brand new phone with his dirty hands. It totally ruins the experience. I also like to take an unboxing video for my memories, but now I can’t do that either. I will not buy from Amazon if there is open box delivery. I am asking you all to complain this to Amazon. Raise your voice.

“Avoid buying from Amazon.in. This is not a one-time issue — I’ve faced repeated problems with multiple orders. They take your money, delay deliveries without updates, and in some cases cancel orders at the last moment without any proper communication. There is zero accountability. Customer service is completely ineffective and provides no clear answers or solutions. For a company of this size, this level of mismanagement is unacceptable. Extremely disappointing and untrustworthy experience"

Worst experience. Ordered walnut of 4*500 g packs on Nutraj brand. When I opened and had it after few days it was not consumable and bitter taste. All 4 packages same issues. Unfortunately it's not returnable. Now if you buy in a local shop you can atleast go and show them in this case. Ordering online is convenient but not all the time your money is safe. Be careful when ordering in large quantities.

Really bad service. I have ordered a mobile phone (order number: 406-3384638-2087513) and it was not delivered to my door step and they asked me to collect it from their warehouse. I contacted the customer service and they said it will be delivered to my door step but the delivery agent cancelled the order without my consent. I will never use Amazon for anything.

Amazon is not Amazon anymore.

I bought a CCTV camera that was defective. Amazon refused to arrange a return and forced me to ship it myself. I did exactly that.

Because the courier was sent as part of a bulk shipment, no courier booking receipt was issued—only tracking information. It has now been over two months, and Amazon refuses to even look at the tracking, repeatedly demanding a receipt that does not exist.

Customer support was contacted multiple times and simply says “nothing can be done.” No responsibility, no resolution, no customer care.

This is a clear example of how far Amazon has fallen. Follow their instructions, and you’re still left with nothing. Disgraceful.

Very bad service for Amazon I'm purchase LG Front Load Washing Machine (FHB1207Z2W) but
damaged Product recive Amazon not any support not return the product
Third grade service for Amazon

Order placed
Order number
26 January 2026
408-8862357-5337927

Tracking ID: 366847822626

This item has been marked as refused by the recipient today at 4:21 pm, but I am here and nobody came or called me by phone. Amazon.in Amazon shipping. This is the third time this happens to me in the last week. Be awarded.

My experience is quite good they serve almost every pincode in india the shipping is also very reliable

I will give them negative ratings
First of all I didn't received my ordered item for this I contacted to customer care they were keep on changing their executive for multiple reasons ( appr. 10),
I got fed-up for explaining same thing multiple times.. finally I disconnected the chat and cancelled the order.
In past Amazon was good as I was a regular customer but nowadays it becomes worst ever....

⭐ 1 Star – Worst Pickup Experience for Sellers

I have a seller account with Amazon under the name “Mars Fashions.”
Whenever we receive orders from Amazon, the pickup partner often does NOT come to pick up the product, even after scheduling.

Because of this negligence, I suffer direct financial losses — packing material cost, printing cost, and time are completely wasted. This problem has been happening continuously for the last 3 YEARS, and despite multiple complaints, Amazon has failed to resolve this issue permanently.

There is no accountability of pickup partners, and sellers are the ones who suffer losses again and again. Amazon talks about seller support, but in reality, ground-level execution is extremely poor.

This kind of service is mentally frustrating and financially damaging for small sellers. If Amazon cannot ensure reliable pickups, they should compensate sellers for repeated losses.

Extremely disappointed. Worst seller support experience.

Horrible experience with Amazon. I purchased an ac in republic day sale and was unavailable to receive the product as I am a working woman. The delivery partner, instead of rescheduling, cancelled the product and returned it. Does he have the authority to do so? When I called the customer service, they were pathetically helpless with all kinds of affirmations and excuses.
I still have their email of the product delivery reschedule. Still the delivery partner cancelled it. The one of Amazon's executive promised that the product can be reordered and inspite of price hike I will be receiving the product in the price I had originally paid. Now I start ordering and just for confirmation of cashback when I called Amazon, the executive starts explaining me the policies and why the complete refund will not be given. Once again going back on their promise.
I did not expect this fraud from Amazon. Please take a note and do something about it. People who are reading this review be very careful.

Cheaters Liars Fraud
I ordered Korean Noodles, and it was pack of 8, but delivery boy left at door, and when i checked it was 4. No returns, no partial refund, no returns. I was cheated of Rupees 160 with nowhere to go.

I’ve ordered the same item 3 times, and it has been cancelled 3 times without any reason. Despite raising 3 formal complaints, customer support only tells me to "reorder." This is pathetic service and a waste of time. Fix this! (20/01/26)...
This I'm adding to my previous review, since they did it one more time (24/01/26)...
#AmazonIndia #CustomerService