Amelia Rose Floral Couture Avaliações 

175
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The flowers are gorgeous and perfect for the sympathy gift I am giving! Already received many compliments on them. Customer service is amazing. Ordered last night and available for pick up today... Ver mais

Avaliado com 5 de um total de 5 estrelas

I wanted a bespoke bouquet of flowers asap, for my sister on the arrival of her new baby. I messaged on WhatsApp last night for advice, ordered late on and they was ready for me to pick up first thing... Ver mais

Avaliado com 5 de um total de 5 estrelas

We love to get flowers from Amelia Rose Floral Couture. A reliable service, high quality and lots of unique arrangements to choose from for our friends and family. They are such a lovely treat and we... Ver mais

Avaliado com 5 de um total de 5 estrelas

I received a beautiful white bouquet from this florist and was so impressed with the quality. The flowers were absolutely stunning, elegant, and arranged perfectly. What stood out most was how long th... Ver mais

Detalhes da empresa

  1. Floricultura

Escrito pela empresa

Amelia Rose is a modern couture florist leading the way in floral designs. Offering same day delivery all over Greater Manchester as well as next day delivery all over the UK. Perfect for all occasions such as Valentines Day, Mothers Day, birthdays, anniversaries, baby news and all other joyous occasions.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

175 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 44% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(175)

134 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Received another beautiful bouquet from…

Received another beautiful bouquet from Amelia Rose , always arrives fresh and promptly.
And on the plus side for any man ordering , their website is very easy to use and their customer service are so helpful if you have any queries

8 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The most amazing flowers I’ve ever…

The most amazing flowers I’ve ever received. They are beautiful. I’ve had them now for well over a week and they are still stunning if not more than the day I got them.
The team at Amelia Rose are amazing, and I recommend them to everyone who wants fresh flowers. Love them always 💐🌹🌼

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely amazing quality

Absolutely amazing quality, the staff are so lovely and helpful. The quality and smell of the flowers are 10/10 couldn’t recommend more. Never bought my flowers anywhere else x

5 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best flowers

The best flowers, I always order from Amelia rose to both send flowers and for events. They are so talented and always get my vision. Can’t recommend enough.

2 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful quality overpriced flowers, poorly managed business

I was gifted roses from my partner from here which were wilting on arrival then fully died the next day - I've never experienced this with any other florist! Both myself and my partner reached out to the company as we wanted a refund, they ignored all my messages and deleted my comments off their social media but responded to my partner - saying that if we wanted a refund we should've contacted them on the day we received them?? Which makes no sense since they died the next day? The company didn't even offer anything to compensate for this. Charging so much for such awful quality is shocking, avoid avoid avoid. My reply was not 3 weeks after it was in the same week, I can upload the proof, I don’t appreciate how you keep replying to all the bad reviews yet wouldn’t even respond to any of my messages on Instagram…

19 de março de 2026
Avaliação não solicitada
logotipo da Amelia Rose Floral Couture

Resposta da Amelia Rose Floral Couture

Anybody reading this and might be considering ordering, use code TRUSTPILOT10 For 10% off your first order and I guarantee satisfaction.

Hi there, we’d like to clarify a few points regarding this situation.

We did not ignore any messages or delete any comments. We responded promptly when contacted. However, your message was received three weeks after the delivery date, stating that the flowers had wilted on day two. Unfortunately, after such a length of time, we’re unable to investigate or offer a resolution.

As a small business, we always aim to provide high-quality products and fair support to our customers. This is reflected in the many positive reviews we’ve received. We do, however, have to apply reasonable timeframes when handling concerns, which we believe is understandable.

Avaliado com 1 de um total de 5 estrelas

FLOWERS ARRIVED DEAD

I would not recommend this company to anyone.

I paid £10 for certified next-day delivery for a birthday order, so the company’s claim that I did not select next-day delivery is false. Despite paying extra for this service, the flowers arrived a day late and completely dead on arrival.

The company then refused to provide a refund unless I returned the flowers. They eventually sent a returns label, but after I replied asking where exactly the flowers needed to be sent, my emails were ignored for over a week. I eventually had to call directly to chase the matter and pursue a refund.

During that call, I was told that “lots of returns had been delivered this morning and they would go through them,” which suggests this is not an isolated issue.

What I find particularly disappointing is that instead of focusing on resolving customer complaints properly, the company chose to use their response to advertise a discount code to anyone reading negative reviews. That says a lot about where their priorities are.

Overall, the experience was frustrating from start to finish poor product quality, delayed delivery, and extremely poor communication throughout the complaints process.

2 de abril de 2026
Avaliação não solicitada
logotipo da Amelia Rose Floral Couture

Resposta da Amelia Rose Floral Couture

If anybody sees this reply and is put off ordering, use code TRUSTPILOT10 for 10% off your first order and we will show you why we’re the best.

We’re sorry to read your review, but we must respectfully disagree with several points raised.

Our records show that we responded to all of your messages in a timely manner and did not ignore your correspondence at any stage. We also offered two reasonable resolutions in line with our policy, including providing you with a prepaid returns label so the matter could be resolved appropriately.

It’s also important to clarify that your order was placed using a standard delivery service, not a guaranteed next-day delivery option, as stated in your review.

While we understand your frustration, a refund cannot be issued without the return of the goods. You requested to both retain the flowers and receive a full refund, which unfortunately is not something we are able to offer under our terms and conditions.

We have made every effort to resolve this matter fairly and transparently. As such, we believe this review does not accurately reflect the situation and have reported it to Trustpilot for further investigation.

Avaliado com 5 de um total de 5 estrelas

Excellent communication- I forgot to…

Excellent communication- I forgot to write on a card and it was no problem to add get it added. Beautiful arrangement of flowers and lovely presentation, have used the company many times and will continue to do so. Highly recommend for a special touch.

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect service

I made an order earlier today and made a boo boo as I didn’t click the correct delivery date and needed them for today! I sent them a message and they replied within 2 minutes and were so helpful! They personally delivered the flowers for me which is such a special and unique touch to their service. I spoke to Cath I believe and she was clear and helpful from the get go! Thank you so much guys, my fiancée will love these after a hard week!

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amelia Rose for me every time

Amelia Rose for me every time , consistently good , flowers always last , and now I love the updates I get with a photo of the flowers also telling me when they're leaving the shop and when they have been received! Just so personal , there's just something really special about this company, always make me feel like I'm ordering something luxurious but now I've also received from them and what a joy it was to open the door to the huge bouquet!! Just love them ! Thank you 💕highly recommended!!

23 de março de 2026
Avaliação não solicitada

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