America's Best Contacts & Eyeglasses Avaliações 257

Service is horrible, no communication! Long hold waits they deny my contacts with other pharmacies cause I don't want them!

I am enormously pleased to be a customer with America's Best Contacts & Eyeglasses at the Folsom location. I have received new glasses two times over the years from this company and each time the glasses have been most satisfactory. I extensively work with my computer and also play the piano for Church services. Recently, I found the computer words and notes on piano music to be blurred and difficult to read and went to America's Best Contacts & Eyeglasses for consultation and assistance. I was prescribed a pair of glasses specifically for close up work and reading. I was most pleasantly surprised and delighted to discover these glasses made the computer words and notes on piano music to be sharp and crystal clear. How indeed grateful I am to the talented employees and Optometrist for granting me the remarkable gift of clear vision with my computer and music. There can be no greater Blessing than the gift of clear vision. The employee, Avery who assisted me, was efficient and a pleasure to work with .

I came in for the 2 pair for 95.00 and the frames I picked were even cheaper. Instead of paying 95. I got 2 pairs for 65.00 and this included an eye exam. Worth the 2 week wait.

I've used various America's Best locations for years, in both the greater metro Atlanta area and now in eastern Iowa. I could not be more pleased with the friendliness and professional helpfulness of the store personnel. Erica at the Davenport (IA) Commons office recently was just a standout. The ONLY thing that caused me to take off one star is not the staff's fault. The offices typically seem understaffed, though the professionals there work very hard and fast to do their best.

Updated 3/24/26: The lens just popped again and their repair only lasted a few days.. The owl and employees don't give a HOOT. HOOT HOOT. Untrained employees can't even install a screw. WHAT A BUNCH OF LOSERS SELLING A SINKY PRODUCT.

3/18/26. Americas Best eye glasses. The reason they have an owl spokes animal is they don’t give a HOOT. Their glasses are flimsy and do not have a trained staff. They couldn’t even replace my lens which popped out. I had to come back the next day. How do you spell junk > America’s Best.

I went on Feb 1st to get eye exam and glazes. Ir is now 3/21 and still no glasses. I will agree the frames were very reasonably priced and the eye exam dr very nice. Can not say much good about the lab that puts it all together. LONG WAITING TIME !! This will be the last time to use them. I have read a lot about the frames breaking and the lens popping out so I have yet to see how that is going to be.

Horrible customer service and dishoonest. Prescribed glasses I did not need. I went to another optometrist and proved I have 20 20 vision. AB has refused to send the refund owed to me. Corporate office keeps giving me the run around, putting me on hold and not coming back to the phone, changing the story about when the check was mailed to me, saying they have no accounting information so all they can do is have acct stop payment and reissue. Not Americas Best but Americas Worst!!! I have filed a complaint with Ca State Optometry and Better Business Bureau.

The eye doctor seemed to be uncaring and was just "pushing buttons" to get through the "exam." I went there because they had a quick appointment opening, but after explaining to the doctor that I had started to see floaters in my left eye, nothing was done to diagnose these issues.

The staff in customer service were prompt and helpful. Although having gone there for "2 pair for 95", I ended up spending $371.

They have now made my glassed twice and still not right. Now they want me to come in again and get another exam. The doctor is like 80 and I think he is the problem. Save your money and go somewhere else. Guessed on date because I do not remember when this started.

America's best is literally the worst. I went there pay for prescription took an exam right and then I expect to get my prescription but apparently they want me to go back now because they offered me to try these bifocal contacts I never got and I don't care I don't want them anyway they ask me for one to try it I said sure maybe I'll try it but I just want to regular prescription up that they gave me a sample pair for right but now I can't keep my prescription and then they want me to come back and take another prescription I don't have time for that like I went there and it took me hours to get the prescription in the first place and then this time they made me wait an hour on the phone on hold just for someone to tell me I need to come back there prescription or say I already have already done but they still they can't make it work and want me to come back to them like I'm going to give them more money for stuff and I need a refund for this person I already took but you say I took cuz I can't get a prescription for 20 years I've gotten I've gone to exams never once have had to come back and not be able to get my prescription it's the only place ever that holds your prescription it's trying to extort you with it like blackmail me for my so I can go buy them some other things to contact when I just want a prescription you know like it's this place is the worst

I recently stopped by America's Best Contacts and Eyeglasses in Hinesville, Georgia, for a routine eye exam, and it was hands down the best experience I've had at any optical store—quick, friendly, and top-tier service all around!
Right from the start, Collette, the classy and professional receptionist, made me feel welcome with her warm greeting and efficient check-in. The whole staff stays on task and is always eager to help, creating a seamless visit.
Manager Jennifer is fantastic—she's out on the floor working alongside everyone, and it's clear she has a strong, positive rapport with her team, which keeps the vibe upbeat.
Dr. Akbar is brilliant and thorough; he patiently answered all my questions about my changing vision and even followed up with a call when I had a follow-up concern. Totally trustworthy!
And tech Raina? She's spot on—got me in to see the doctor without any delay, but still took time to chat and remember details from my previous visit, treating me like family. During my appointment, she even helped adjust my frames on the spot when they felt off.
If you're in Hinesville, this is the spot for eye care. Five stars, no doubt!

The America’s Best store in Hialeah always surpasses my expectations. Everyone from the front desk, the doctor to the salesperson are excellent. I have been coming here for 3 years and will continue to come back. This is truly customer service at it’s finest.

Stay away their product is horrible. The advertisement is a bait and switch. Sure you get the exam. Sure you get the select few frames discounted. But then they hit you with the lens cost. $300-$400 and after a few months they were all scratched up….with their so called coating protection.

Ordered on 2/3, expected by 2/16.

Date is currently 2/26; nothing.
Got updated, have to wait 4 more days just to ship.

Garbage service.

From the front desk staff to the lady, Shirley, who helped me pick out and order new glasses, everything went great. Shirley enjoys her job and I had a great time! The store was clean, prices good, eye exam very thorough, selection good, my second time for eye exam and glasses at Americas Best, Heath Ohio

I was a first time customer at America's Best. I was greeted by the receptionist and directed to the waiting area for my exam. The exam was prompt, the doctor was very personable and did a thorough exam. I then proceeded to the retail area to pick out my frames. I got 3 pairs, 2 regular and one pair of sunglasses. I didn't do the 2 pair for $95.00 because I use progressive lenses and also wanted the transition lenses, but I was given all my options by Ashley and ordered my glasses. I picked them up today and they are very nice for the price. I would have paid a lot more for them anywhere else. So I am a satisfied customer.

The first impression was horrible. The lady that did my exam had some type of illness that caused her to cough profusely. She excused herself over 4 times to calm herself down etc. I requested a mask as we had to be in the small closed off quarters was unsanitary. I was concerned for my safety. The representative who did the frame/glasses part of my visit charged me for the wrong frames initially and of course I had to go back to confirm my choice. Then when it was time to pick up my glasses, they were too strong and I had to reschedule another time to be re-checked and pick up. The whole process was horrible. I WILL NEVER GO BACK THERE AGAIN. I HATED EVERY BIT OF THIS PROCESS.

I am glad it is over and my glasses are still not totally correct. I just wanted it all to be over.

Angela

I placed an order and was given a ship date. Apparently there was an issue with a date match, but nobody from the company called or emailed to verify the information. They let the order sit there open for 2 weeks and I only found out because I called to check the status after the ship date. There was a lot of back and forth with the service rep about what the problem was, and once they got it fixed they offered nothing to help rectify the delay. Rushing the processing wasn't an option they were willing to do. The order has been cancelled, which is really unfortunate considering that I could have gone elsewhere for glasses and already had them. There is no way I could recommend this business to anyone.

Excellent Service the Dr. Ophthalmologist., Office Manager and her staff are very welcoming and helpful. I have visited this location for my eye exams and contacts & glasses and they are excellent. It’s a 30 minute drive when I have closer locations, but I choose to drive to them for their customer service and patient care. Totally recommend recommended store 10 out of 10.

2210 S University Dr
63B
Davie FL 33324
United States

They sold me cheap glasses with screws that keep breaking and they tell me they’re not under warrantee. I didn’t break the frames, lens or anything…the screw broke. That’s a manufacturer defect and not my fault. They do NOT stand behind their products and I am going elsewhere. I suggest you do the same.