Always a fantastic service from the team at Android Homme, the trainers are second to none and look the part, well done team, this has been my second great experience with the Company with many more t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
After buying many shoes over the years, I've not found quality as good as AH. The box, the packaging, which includes a shoe bag, each shoe is individually wrapped for protection. Although more exp... Ver mais
A empresa respondeu
Refunded trainers from 6 month ago, trainers were sent back in Jan and I received no email back as there store was in moving. Hence why a didn't get reply's. I totally forgot all about this so started... Ver mais
A empresa respondeu
Minor problem resolved after direct contact from the AH Team. Special thanks to Brand Director Tim who reached out to make sure everything had been dealt with satisfactorily. This happy repeat custo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Originating from Los Angeles, Android Homme are purveyors of quality, handmade Footwear and Apparel.
Informações de contato
Reino Unido
- androidhomme.com
4,1
Muito Bom
2 mil avaliações
Respondeu a 37% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Android Homme
Hi David,
We are pleased to know you are happy with the overall service provided here at Android Homme.
Thank you for shopping with us.
Kind regards,
Team Android Homme
The shipment was quick and the shoes…
The shipment was quick and the shoes 🤌🏾😍best quality ever.
28 de maio de 2024
Resposta da Android Homme
Hi Beauty,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Resposta da Android Homme
Hi Wes,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Resposta da Android Homme
Hi Roelof,
Thanks so much for your review, we really appreciate your feedback.
I am sorry to hear this and sorry you feel this way.
I have looked into our email system and can see that you contacted our customer service team advising that you received the incorrect size shoe, stating you had ordered a size 8 and received a size 7.
A member of our team then advised that you had ordered a size 6, not a size 8 and you then confirmed that you had checked the shoes again and confirmed that a size 6 had been sent and this is what you ordered with us.
Kind regards,
Team Android Homme
Customer Service sitting on their hands!!!!
I placed an order, mistakenly having it delivered to my home address when I needed next day to my airbnb for an event this weekend. I contacted customer services through their contact form online. I was told that my order could neither be cancelled, nor amended to send it to the correct address.
I then thought, worst case I'll just return them when i get home, so I went and ordered another pair, this time to the right address. Only went and chose standard instead of next day delivery. Again, AH claim they cannot cancel or amend an order once dispatched. Because this second order was 3-5days I requested for it to be cancelled. It's taken them 45mins to reply to my last message, only for to say they've just check and unfortunately it's dispatched, no cancelling no amending possible. I'm £260 down now, no trainers, and no way of getting the money back any time soon.
I should've bought from a reputable retailer instead. IN 2024 an eCommerce business doesn't have the ability to amend or cancel an order? Aside from being difficult to get hold of (much rather call in) they're clearly not in a hurry resolve any customer queries
5 de junho de 2024
Avaliação não solicitada
Resposta da Android Homme
Hi Matt,
Thanks so much for your review, we really appreciate your feedback.
I am sorry to hear this and I am sorry that you feel this way.
I have looked into your previous correspondence with our customer service team and can see that you placed an order with us and then contacted to have the address changed, to which we advised that unfortunately, we could no longer amend/cancel your order as your order had been dispatched already.
I can see you then advised you had placed another order and asked if this was going to be delivered the next day and we advised that as you have selected standard delivery your parcel would be delivered to you between 3-5 working days. You then advised if we could amend the delivery method for you, however, we advised we are unable to amend any orders once these have been processed and inputted by the customer due to how fast our warehouse work and orders are processed very quickly.
I have also looked into the timeframe of the responses and can see you were responded to fairly quickly and your last email had a response after 36 minutes due to our customer service team having other emails to respond to as well.
We can’t legislate for orders being processed incorrectly by the customer unfortunately and especially twice in succession. We apologise that we couldn't amend and cancel your order as per your request but as the shipping is so efficient it had already shipped by the time the notification was responded to. Although its 3-5 day shipping, your parcel is due to be delivered in 2 days reinforcing our desire to exceed customer expectations and service. We will happily accept any Returns and refund any items you wish to send back and are sorry that on this occasion the transaction didn’t meet your expectations.
Kind regards,
Team Android Homme
I have been wearing different high-end…
I have been wearing different high-end designer sneakers for a long time and the android homme's are the best looking en best quality 100%
Just bought another pair to enjoy for many years :) Love this brand
5 de junho de 2024
Avaliação não solicitada
Resposta da Android Homme
Hi Enzo,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Resposta da Android Homme
Hi Sarah,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Good trainers,and excellent…
Good trainers,and excellent delivery.would like to see some more styles
28 de maio de 2024
Resposta da Android Homme
Hi Leslie,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Quick delivery and standard of trainers…
Quick delivery and standard of trainers are amazing
7 de maio de 2024
Resposta da Android Homme
Hi Hugh,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
I've bought a few items and all were…
I've bought a few items and all were great quality. Also the shipping is drama free. Everything I've received has been absolutely worth what I paid and I'm sure I'll be buying more in the future
7 de maio de 2024
Resposta da Android Homme
Hi Des,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Resposta da Android Homme
Hi Robert,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Buying policies must be there for us to…
Buying policies must be there for us to see
Now i have to pay for customs over the price that i bought items with that is not fear.
7 de maio de 2024
Resposta da Android Homme
Hi Godfrey,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry you feel this way.
I can confirm it does state in our terms and conditions on our website that If the delivery address is outside the UK the buyer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into and selling of the Goods in, the country of destination and is liable for all import duties and procedures thereof. For the avoidance of doubt, the Company does not warrant that any products purchased by the Buyer comply with all statutory requirements and regulations relating to the sale of the Goods in any jurisdiction outside of the UK and it is the sole responsibility of the Buyer to ensure compliance.
Kind regards,
Team Android Homme
Fantastic luxury Trainer
fast ordering Process super quick delivery and again from Android Homme a fantastic luxury trainer. Thank you.
7 de maio de 2024
Resposta da Android Homme
Hi Shawn,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Resposta da Android Homme
Hi Tony,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
I still haven’t received my order after…
I still haven’t received my order after paying for next day delivery
7 de maio de 2024
Resposta da Android Homme
Hi Lisa,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry to hear this. I have looked through our email system and can not see any correspondence from you regarding this.
So we can resolve this issue for you as soon as possible, please kindly send an email to our customer service team over at: Info@androidhomme.co.uk
Thanks -
Team Android Homme
Horrendous experience
Horrendous experience, money taken and item out of stock , found out by contacting the company only to be told they got no emails. I have proof. I was emailed and treated like a piece of poo on a shoe!! Worst experience ever! Never again.
3 de maio de 2024
Resposta da Android Homme
Hi,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry to hear this. I have looked into the order you have provided and this order was sent out to you and delivered to you the next day.
I can see a recent order of yours has been cancelled due to the item being out of stock unfortunately, however, this has been refunded to you and we have sent you confirmation of this via email.
Unfortunately, these things can happen sometimes where items become unavailable, however, we have refunded you and made you aware of this.
Kind regards,
Team Android Homme
Resposta da Android Homme
Hi Benjamin,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Items came in perfect condition next…
Items came in perfect condition next day even on a Saturday ,thankyou
3 de maio de 2024
Resposta da Android Homme
Hi Sandra,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Minor issue resolved!
Minor problem resolved after direct contact from the AH Team. Special thanks to Brand Director Tim who reached out to make sure everything had been dealt with satisfactorily. This happy repeat customer will stay with the brand!
9 de maio de 2024
Avaliação não solicitada
Resposta da Android Homme
Hi Carl,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
IGNORING CUSTOMERS!
Wanted the goods for a special occasion and I did not receive my parcel, when the delivery driver stated he had delivered it. Have sent two emails asking for investigation with no response - i now just want cancellation and refund.
My order - AH-46497
2 de maio de 2024
Resposta da Android Homme
Hi Chas,
Thanks for taking the time to leave us your review.
I can see you have contacted our customer service team and we are waiting on your reply regarding your delivery.
We have spoken to the courier company who have advised the driver has delivered your parcel as clearly seen on the proof of delivery picture inside the property. This proof of delivery picture also clearly shows this is an exact match to your front door.
Thanks
AH Team!
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