Always a fantastic service from the team at Android Homme, the trainers are second to none and look the part, well done team, this has been my second great experience with the Company with many more t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
After buying many shoes over the years, I've not found quality as good as AH. The box, the packaging, which includes a shoe bag, each shoe is individually wrapped for protection. Although more exp... Ver mais
A empresa respondeu
Refunded trainers from 6 month ago, trainers were sent back in Jan and I received no email back as there store was in moving. Hence why a didn't get reply's. I totally forgot all about this so started... Ver mais
A empresa respondeu
Minor problem resolved after direct contact from the AH Team. Special thanks to Brand Director Tim who reached out to make sure everything had been dealt with satisfactorily. This happy repeat custo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Originating from Los Angeles, Android Homme are purveyors of quality, handmade Footwear and Apparel.
Informações de contato
Reino Unido
- androidhomme.com
4,1
Muito Bom
2 mil avaliações
Respondeu a 37% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent
Excellent
Delivery was even before time. Good quality products. Very impressed.
6 de setembro de 2024
Resposta da Android Homme
Hi Ryno,
We are pleased to know you are happy with the overall service provided here at Android Homme.
Thank you for shopping with us.
Kind regards,
Team Android Homme
Great trainers as always rapid next day…
Great trainers as always rapid next day delivery
3 de setembro de 2024
Resposta da Android Homme
Hi Jim.
We are pleased to know you are happy with the overall service provided here at Android Homme.
Thank you for shopping with us.
Kind regards,
Team Android Homme
is the style、desire，and price
To me，maybe is the style、design，and price。in China，i cant see anyone shoes brand so beautiful。so i think ilike it。Looking forward to the improvement of the website login efficiency. I'll come back next time to continue choosing the good-quality and low-priced beautiful shoes.
2 de setembro de 2024
Resposta da Android Homme
Hi,
We are pleased to know you are happy with the overall service provided here at Android Homme.
Thank you for shopping with us.
Kind regards,
Team Android Homme
Resposta da Android Homme
Hi Kevin,
We are pleased to know you are happy with the overall service provided here at Android Homme.
Thank you for shopping with us.
Kind regards,
Team Android Homme
Order was delivered within two days
Order was delivered within two days, unfortunately my order did not suit, Refund was returned without any delays
30 de agosto de 2024
Resposta da Android Homme
Hi Keith,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Resposta da Android Homme
Hi David,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
I got my order correct and I really…
I got my order correct and I really love it it's only took only 1week
27 de agosto de 2024
Resposta da Android Homme
Hi,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
My shipment is still stuck in the UK at…
My shipment is still stuck in the UK at DHL facilities because of some paperwork shortcomings on your side
27 de agosto de 2024
Resposta da Android Homme
Hi,
Thanks so much for the review, we do really appreciate this feedback.
I can see there were some issue with commercial invoices received with the courier DHL however this has now been fixed and your parcel has been scanned again by DHL yesterday on its way to you.
Thanks
-Android Homme
The tracking of my order in real time
The tracking of my order in real time, and the quick assistance from advisors to ensure that I receive my order. In future please ensure that you provide accurate invoice in respective currency to courier that will be responsible.
27 de agosto de 2024
Resposta da Android Homme
Hi,
We are pleased to know you are happy with the overall service provided here at Android Homme.
Thank you for shopping with us.
Kind regards,
Team Android Homme
MY PARCEL IS STUCK AT CUSTOMS DUE TO THEIR MISTAKE
The commercial invoice was written in GBP instead of ZAR( South African Rands) and that has resulted in my parcel not being cleared at the customs. The GBP written on the commercial invoice is worth more than the amount that I’m supposed to import into the country as an individual.
I have sent 2 e-mails and inboxed them on instagram explaining my predicament but no one is attending to my query.
In the meantime my parcel is stuck at customs and will start incurring penalties soon in the warehouse.
I’m really disappointed.
Edit
After several back and forth communication between Android Homme and DHL everything was sorted and I finally received my order on the 11th of September.
And all the appreciation goes to Timothy Lancaster for keeping on updating me and doing follow ups with DHL . Thanks a lot .
28 de agosto de 2024
Avaliação não solicitada
Resposta da Android Homme
Hi,
Thanks so much for the review, we do really appreciate the feedback.
I am so sorry to hear this has happened, this is not what we expect for our customers. I can see there was a technical error when this order was shipped from us meaning the commercial invoice didnt convert the correct amount of the order leading to the issue with duties and taxes needing to be paid for the order to be released however, the order was shipped from us with DHL confirming that the duties and taxes were covered by ourselves.
This should have never happened due to this already being covered by ourselves, therefore this has now been resolved with DHL and the parcel should still be delivered to you if this has not already.
I am again so sorry this happened.
Thanks
-Android Homme Team
Charlotte went over and above to ensure…
Charlotte went over and above to ensure my order was delivered on time. Going the extra mile she was brilliant. Thankyou
30 de agosto de 2024
Avaliação não solicitada
Resposta da Android Homme
Hi Tony,
Thank you for taking the time out to share your amazing 5 star Service review regarding our customer service, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Am very disappointed
Am very disappointed, made an order 2 days along the line got an email saying my order is canceled due to fraudulent transaction,how is that after making a payment?.
21 de agosto de 2024
Avaliação não solicitada
Resposta da Android Homme
Hi,
Thanks so much for the review, we do really appreciate this.
As no details have been left within the review, we have asked Trustpilot to contact yourself for details of the order.
As this has not been responded to we are unable to check your order details. Please kindly email our CS team using the contact form on our website with your order number so we can take a look for you.
Thanks
-Android Homme
Great service excellent service…
Great service excellent service delivery my parcel arrived with no issues whatsoever all the way from Manchester to South Africa. Got my package in 5 days time, you guys are the best.
6 de agosto de 2024
Resposta da Android Homme
Hi Bonga,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Black Marks
I love Android Homme trainers. I have 5 pairs. They look great for every occasion.
However…..I recently contacted the company via their UK customer service portal on their web page. Response was quick but sadly the customer service agent didn’t seem to understand the reason why I was contacting them.
I purchased a white pair of trainers in November 2023. They were purchased for this summer 2024. I’ve worn them approx 10 times.
I’ve noticed black marks on the trainers which have clearly come from the black sole. I recently purchased a grey suede pair of trainers and have found a similar problem.
I’ve asked Android Homme to look into this as it spoils the look of the trainers. I’ve asked if it’s s batch or process problem. Possibly a raw material problem. Which would impact the manufacture of the trainers.
The Android Homme representative just keeps telling me because I purchased the trainers in Nov they are out of their 6 month warranty and there’s nothing they can do. I asked about my most recent pair and she said to go back to the retailer.
I have pointed out numerous times. I’m not looking for a refund nor do I want an exchange. I simply want them to look into a possible fault in the manufacture process. I have asked her to escalate my concerns. She has told me it’s pointless as whoever she escalates to will just say the same.
This is very frustrating. Android Homme are a premium brand trainer. They cost far more than the average trainer.
I expect better customer service from a premium brand. This has left me questioning whether I continue to buy from them going forward.
Footnote to my review: Shortly after posting my review I was contacted by a Director at the Agency that helps run the Brands operations.
We had a number of email and telephone conversations, all have been very cordial and above all very productive and professional. They also liaised with the Customer Service team ensuring a satisfactory follow up to my initial queries and communication.
I said at the very outset that I love Android Homme trainers. I love them more after the experience I’ve had. Although it was slightly negative to start with, it was followed up and resolved which is all you can ask for.
Would I recommend Android Homme. Yes, in a heartbeat.
17 de julho de 2024
Avaliação não solicitada
Resposta da Android Homme
Hi Stevie.
Thanks so much for the feedback, we do really appreciate this.
We asked Trustpilot to contact you regarding the order details and we had none provided however the details that have been provided, the order number is not showing any orders in our system. Please either update this to the correct order details or contact our CS team again and our CS manager will take a look into this for you.
Thanks
-Android Homme
I'm loving it
6 de agosto de 2024
Resposta da Android Homme
Hi Andile,
We are pleased to know you are happy with the overall service provided here at Android Homme.
Thank you for shopping with us.
Kind regards,
Team Android Homme
This company respect their clients, they made me feel like I'm the only person buying from then it took me 4 days the my parcel was in my hands
Best service in deed I will be buying from this guy's again soon I'm speechless we order things online in our own country they still fail do do best as what this company did to me from UK to my door step in 4 working days
5 de agosto de 2024
Resposta da Android Homme
Hi Paul,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Leo Carrillo - love them but black marks
Ordered from Android Homme for the first time, and got the Leo Carrillo trainers which I loved online and when I received them, loved them even more, they arrived super quick and fit perfectly (ordered my usual size). The only reason this isn't a 5* star review is because I noticed some small black marks around the sides of them, which I can't remove (you don't notice them when they are on).
All in all, I'd order again and I'm happy with them!
2 de agosto de 2024
Avaliação não solicitada
Resposta da Android Homme
Hi Gavin,
We are pleased to know you are happy with the overall service provided here at Android Homme.
I am so sorry these have been received with some marks. Please contact our CS team via the contact form on our website and we can take a look for you.
Thank you for shopping with us.
Kind regards,
Team Android Homme
Resposta da Android Homme
Hi Keith,
Thanks so much for the review, we do really appreciate the feedback,
I am so sorry to hear that you have received the incorrect size. I have checked your order details and can see you ordered a size 40-41 in the Laguna Beach Slide. I have also checked with our CS team and can not see any correspondence regarding this.
Please kindly email our CS team using the contact form on our website so we can take a look into this for you.
Thanks
Android Homme
Resposta da Android Homme
Hi Eric,
We are pleased to know you are happy with the overall service provided here at Android Homme.
Thank you for shopping with us.
Kind regards,
Team Android Homme
You where efficient and my order was on…
You where efficient and my order was on time 👍👍👍
2 de agosto de 2024
Resposta da Android Homme
Hi Loocky,
Thank you for taking your time to write a review and for sharing your recent shopping experience.
We are pleased to know you are happy with the service provided. We will certainly share your feedback with the team here at Android Homme.
Kind regards,
Team Android Homme
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