Shopped online… amazing customer service. Had furniture delivered the delivery staff were so polite and placed the furniture to the bedroom. Definitely will be shopping here in the future. Many thanks... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Quick delivery, very well packaged, would have liked it a bit bigger, but a lovely piece anyway only want for decor so very pleased
A empresa respondeu
Excellent customer service purchasing this lamp. The staff were couteous and could not do enough to help. The lamp was very well packed and the members of staff in the shop helped me to load it into... Ver mais
A empresa respondeu
A lovely shop, excellent customer service. Ordered Cannes Dining Room Table, Bench & Chairs, very pleased with our purchase. Will definitely recommend Angela Reed to Family & Friends
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Loja de decoração de design de interiores
- Loja de móveis ao ar livre
- Loja de sofás
Sobre Angela Reed
Escrito pela empresa
For over 145 years, Angela Reed has been proudly championing beautiful, high-quality furniture and home accessories. Passing down through five generations of the Reed family, Angela Reed is now under the custodianship of David and Kate Reed and the contemporary offering and excellent service has not waivered. All of the hand-picked homewares, furniture and unique gifts have continued to inspire customers in Essex and beyond. The destination store is set in a historical, labyrinthine building in the heart of the market town of Saffron Walden with its own stunning Food Hall, showcasing artisan produce from all over the globe. The growing online business is now serving customers all over the UK and beyond.
Angela Reed is still family-run. Business where customer service is paramount.
Contact our Customer Care Team Our small, friendly team are on hand to help with any queries you may have. You can reach them via email: online@angelareed.co.uk, shop@angelareed.co.uk or by telephone: 01799 520056. The phone lines are open Monday – Saturday 9am to 5pm and the team will do their best to answer any queries and they can take orders over the phone.
Angela Reed is still family-run. Business where customer service is paramount.
Contact our Customer Care Team Our small, friendly team are on hand to help with any queries you may have. You can reach them via email: online@angelareed.co.uk, shop@angelareed.co.uk or by telephone: 01799 520056. The phone lines are open Monday – Saturday 9am to 5pm and the team will do their best to answer any queries and they can take orders over the phone.
Informações de contato
5-7 Market Hill, CB10 1HQ, Saffron Walden, Reino Unido
- 01799 520056
- online@angelareed.co.uk
- angelareed.co.uk
4,7
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
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Everything as it should b.
16 de julho de 2026
Quick delivery
Quick delivery, very well packaged, would have liked it a bit bigger, but a lovely piece anyway only want for decor so very pleased
10 de julho de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received a lovely review from you today.
Excellent company to deal with
Excellent company to deal with. Helpful, quality products, totally reliable. Would always purchase items with them, brilliant customer service.
17 de junho de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience. We are so delighted that you are happy with your purchase.
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Shopped online… amazing customer…
Shopped online… amazing customer service. Had furniture delivered the delivery staff were so polite and placed the furniture to the bedroom. Definitely will be shopping here in the future. Many thanks to all the staff.
7 de julho de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
A really nice product
A really nice product, very well packaged and fast delivery
15 de junho de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
It hasn’t arrived yet !!!
3 de julho de 2026
Resposta da Angela Reed
Thank you for taking the time to leave your review and for bringing this to our attention.
We have looked into your order and can see that there has unfortunately been a delay with the delivery. According to the latest tracking information, your parcel is now due to arrive today between 4:13 pm and 5:13 pm.
We are very sorry for the delay and appreciate you alerting us to the issue. We hope your parcel arrives safely today, and if there is anything further we can help with, please do not hesitate to get in touch.
Wonderful looking plant
Wonderful looking plant and prompt, well packaged delivery
17 de junho de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Excellent service
A lovely shop, excellent customer service. Ordered Cannes Dining Room Table, Bench & Chairs, very pleased with our purchase.
Will definitely recommend Angela Reed to Family & Friends
30 de maio de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
A very good item
A very good item but it took a long time to arrive and I had to chase this several times.
21 de maio de 2026
Resposta da Angela Reed
Thank you for taking the time to leave a review and for shopping with us. As a family-run business, we always strive to provide a positive experience, so we are delighted to hear that you are pleased with your item.
We are sorry that your order took longer to arrive than expected and apologise for any inconvenience caused.
Thank you again for your feedback, and we hope to welcome you back soon.
Excellent customer service purchasing…
Excellent customer service purchasing this lamp. The staff were couteous and could not do enough to help. The lamp was very well packed and the members of staff in the shop helped me to load it into my car.
The shade is larger than it appears online, so make sure you take note of the diameter measurement. I've since bought a smaller shade, so it looks more proportionate. The base is stunning and would make a statement piece in any room.
10 de junho de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family-run business, we work hard to ensure that every customer has a positive experience, so we are delighted to hear that our team was able to help and that you are pleased with your lamp.
We appreciate your feedback regarding the lampshade size and are glad that you were able to find an alternative shade that better suited your space. Your comments will certainly be helpful to other customers when considering the dimensions.
Thank you again for your kind words, and we hope to welcome you back soon.
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience. We are so delighted that you are happy with your purchase.
Would give 5 stars but had to chase up…
Would give 5 stars but had to chase up delviery. Very nice rug at very good price
3 de junho de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family-run business, we work hard to ensure that every customer has a positive experience, so we are delighted to hear that you are pleased with your rug and felt it offered good value for money.
We are sorry that you had to chase your delivery and apologise for any frustration this caused. We appreciate your feedback and will take this on board as we continue to improve our service.
Helpful in shop when making purchase
Helpful in shop when making purchase, prompt delivery and placement in garden. Friendly service.
2 de junho de 2026
Resposta da Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
The chair is ideal for me
The chair is ideal for me - it fits me! If was delivered, in the colour I wanted, within a couple of weeks, and when it arrived the driver carried it, and the footstool into my flat, at the furthest end of the building from the entrance without complaint. All in all what I wanted, when I wanted, how I wanted. I couldn't ask for more!
1 de junho de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Aluminium leaf quotes
Although the product was not in, awaiting dispatch, I was kept informed of when it would be available.
The aluminium ‘leaf quotes’ are a great addition to our garden seats.
8 de maio de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Just what I wanted
Just what I wanted, worth the 4 week timescale, well packaged and great customer service.
Thank you x
1 de maio de 2026
Resposta da Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
You and your staff are always very…
You and your staff are always very helpful and a pleasure to have a good look round for ideas,
28 de maio de 2026
Resposta da Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
I ordered weeks ago still waiting
Just received yesterday it was a long wait and longer than expected… however it’s a beautiful piece.
So thank you for that and the communication has been amazing!
Thanks
27 de maio de 2026
Resposta da Angela Reed
Thank you for your review.
We are sorry to hear that you were disappointed with your experience and understand how frustrating it is when an order takes longer than expected to arrive.
Your order was placed on 24 April for a pre-order item. At the time of purchase, the product page advised an approximate lead time of 3–4 weeks, and a confirmation email was sent explaining that the item was on pre-order. We also emailed you during the order process to confirm the expected timescale, and you kindly confirmed that you were happy for us to proceed.
The item arrived with us within the expected pre-order lead time and was dispatched as soon as it was received. Unfortunately, after dispatch, DPD incorrectly routed the parcel to Heathrow rather than Edinburgh, which resulted in an additional delay beyond our control.
Whilst we appreciate that the overall wait was disappointing, we hope this helps explain the circumstances surrounding your order. We are grateful for your patience and apologise for the inconvenience caused.
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