A&N Luxe Label  Avaliações 

287
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I bought a dress from them back in early May. I’ve sent them 3 emails since then, tried calling the number they have listed up on their website, and even tried texting and calling their WhatsApp numbe... Ver mais

Avaliado com 5 de um total de 5 estrelas

Good communication Order came really fast Garment was in beautiful condition We had been advised by company well to make sure to drop one size according to body measurements as product used stret... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This company is the sister company to ALAMOUR THE LABEL SO PLEASE BE CAREFUL both these companies are disgraceful the way they treat their customer. ******BUYER BEWARE******** I would say I h... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM HERE. I ordered a dress two months ago, and it still hasn't arrived, even though it should have a long time ago. I have tried e-mailing them several times, but they haven't even replie... Ver mais

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

Prom, Formal & Bridal Label designed in Australia. Ships worldwide. Tag us to be featured #ANLUXE See real customer photos on our customer instagram page https://www.instagram.com/anluxebabes/


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

287 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,7

Todas as avaliações

(287)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

This dress fits like a glove

This dress fits like a glove. And shipping was so quick!

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Stephanie,

Thank you for your lovely feedback.

We are pleased to hear that you love your gown from A&N Luxe Label.

We are excited to have you purchase from us again ❤️

Kind Regards,
A&N Luxe Label x

Avaliado com 5 de um total de 5 estrelas

“Absolutely Stunning”

The shipment was a lot faster than we expected. The customer service for our custom made dress via email was very personal and professional and definitely helped us to get the dress we wanted.
The dress itself it stunning, beautifully made, and packaged.
Ever so slightly too big but nothing we can’t get sorted with a local seamstress.
Will definitely purchase from here again and highly recommend this company.

28 de dezembro de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Emma,

Thank you for your lovely feedback.

We are pleased to hear that you love your custom gown from A&N Luxe Label.

We are excited to have you purchase from us again ❤️

Kind Regards,
A&N Luxe Label x

Avaliado com 5 de um total de 5 estrelas

More than expected

The beautiful dress have reach my expectations, size,material,design and color everything same as in the picture. A very trustworthy online shop.

20 de dezembro de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Jennifer,

Thank you for your lovely feedback.


We are pleased to hear that you love your custom gown from A&N Luxe Label.

We are excited to have you purchase from us again ❤️

Kind Regards,
A&N Luxe Label x

Avaliado com 5 de um total de 5 estrelas

Customised and Brilliant, quality and quick!

Wow! just wow!
Thankyou for the dress, customising the dress to make it one of a kind, so quickly, way before expected, and the quality and details are perfect.
Thankyou so much, can’t wait to share the photos in February and showcase your work.
To buy online can be daunting, but I can vouch for your workmanship.
Stress Free experience!

25 de novembro de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Lisa,

Thank you for your lovely feedback.


We are pleased to hear that you love your custom gown from A&N Luxe Label.

We are excited to have you purchase from us again ❤️

Kind Regards,
A&N Luxe Label x

Avaliado com 5 de um total de 5 estrelas

Personalised tailored experience with…

Personalised tailored experience with great communication.
Requested delivery urgently and product came within time requested and in excellent condition

15 de novembro de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Edweena,

Thank you for your lovely feedback.


We are pleased to hear that you love your custom gown from A&N Luxe Label.

We are excited to have you purchase from us again ❤️

Kind Regards,
A&N Luxe Label x

Avaliado com 5 de um total de 5 estrelas

True to picture and amazing customer service

The only word I can think of is just WOW! The dress was perfect and looked exactly like the picture and I was in awe. Every detail was done to perfection and just looked absolutely stunning! There were a couple of alterations that I wanted to make to the dress which I was able to sort out with the customer service team who were not only prompt in answering back to my queries (within 1-2 business days) but were really patient in making sure that every detail was sorted out before I made my final purchase. Initially when I went to purchase the dress, it had a deliver estimate of sometime in January 2023 yet my event was in December 2022 and I let the customer service people know and they rushed the order for me and I ended up getting it at the end of October having only ordered in the first week of October! Even for the short time frame, the dress was made to perfection with no flaws whatsoever and I am more than happy with everything. I'll be back for sure for any future events, thanks again for everything!!

20 de outubro de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Meenakshi,

Thank you for your lovely feedback.

We are pleased to hear that you loved your custom gown.

We are excited to have you purchase from us again ❤️

Kind regards,
A&N Luxe Label

Avaliado com 1 de um total de 5 estrelas

Wrong Dress, Wrong Size, No Refund

Imagine receiving the wrong dress in the wrong size (an error made by L&N Luxe Label) and being refused a refund. Proof was provided of the incident and I had been reaching out since AUGUST (it is now October) trying to get a response. Of course, the company refused to wave their no refund policy, even after the dress had been returned in perfect condition, unworn, and with tags attached. I think I was being generous considering the customs fee I was charged…I do not even need a dress anymore…what am I to do with ‘store credit’, a waste of time, and a terrible experience?

My suggestion: refine your customer service reply time and update your policies…ridiculous. It also may be helpful to stay in contact with the same representative rather than being transferred to 5 and counting…

19 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Arrived on time

Arrived on time, my gown was perfect! Thank you to the team for hearing my pleas of having my dress made before time given.

29 de setembro de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Deb,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Custom Gown!

We are excited to have you purchase from us again ❤️

Kind Regards,
A&N Luxe Label

Avaliado com 5 de um total de 5 estrelas

Helpful and Lovely

Beautiful selection and very helpful sizing guide and model size reference. I paid a little extra to make sure the dress would arrive in time, and it came even earlier than expected. Dress is in perfect condition and as pictured. Thank you!

29 de junho de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Michelle,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Maisy Dress: https://anofficial.com/products/maisy-dress

We are excited to have you purchase from us again ❤️

Kind Regards,
A&N Luxe Label

Avaliado com 5 de um total de 5 estrelas

I took a risk and ordered my formal…

I took a risk and ordered my formal dress online, and I trusted alamour. Best decision!! my dress perfectly fitted me with the help of alamour, the quality was amazing.

13 de junho de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Corinthia,

Thank you for your lovely feedback.


We are pleased to hear that you love your pieces from A&N Luxe Label.

We are excited to have you purchase from us again ❤️

Kind Regards,
A&N Luxe Label x

Avaliado com 5 de um total de 5 estrelas

I’m in awe with the dress amazing…

I’m in awe with the dress amazing quality

9 de junho de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Malorie,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Zerlina Gown: https://anofficial.com/products/zerlina-sequin-gown-emerald

We are excited to have you purchase from us again ❤️

Kind Regards,
A&N Luxe Label

Avaliado com 1 de um total de 5 estrelas

Avoid additional stress on your wedding day

After reading these reviews I’m quite certain that I won’t receive my dress on time for the wedding. I’m only writing this review so that before anyone thinks about purchasing their wedding dress they think twice and find a different alternative. I too was fooled by the quick responses before the purchase of the dress and a month prior to checking progress but then the closer the date of the actual estimated delivery came around no emails explaining why the delay ( highly unprofessional on their part), can’t get through to them via email, phone, WhatsApp. “They are all temporarily disconnected” and I have exhausted all my avenues to reach out as I am flying out of the country with no wedding dress which I paid for in FEBRUARY!

Whatever the situation might be a heads up on their part explaining the delays, progress is their responsibility. After taking someone’s money to stop all communication is the most unprofessional behaviour I’ve seen from a company that calls themselves a “luxury Lable”. Highly disappointed. I’m Merely trying to reach out to them to find a different alternative to get the dress to me. I have started looking for a different dress and I urge all you ladies who are waiting to do the same. If the dress doesn’t make it in time you can keep the dress and send me a refund. Thanks

10 de maio de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Dear Vinuri,

We are sorry to hear you are unhappy with your experience with us.

To be on the safe side, we recommend that customers place an order on their 'made-to-order' garment in advance & allowing 4 months for their dress to be made and delivered. This is to allow for any unforeseen delays that may occur & to allow for any ‘unexpected/ additional alterations’ on your end.

We are deeply sorry that your order was delayed. Whilst this is unfortunate, we hope you can understand that these delays are outside of our control. Our delivery/ shipping dates are only estimates and are not guaranteed, as unexpected circumstances such as this can occur.

We do not normally allow refunds on orders as it does not fall in line with our store policy, however, given the situation we were willing to accomodate your request and issued you a full refund.

If you have any questions or require further clarification, please contact our customer care team.

Kind regards,
A&N Luxe Label

Avaliado com 1 de um total de 5 estrelas

terrible customer service

I have also tried to contact them by calling and emailing, but there were no responses. I order at march 30, but i still haven’t heard back with a shipping label or an email that they have made my dress. The estimated delivery date was may 3. This is actually devastating since I was looking forward for the dress.

6 de maio de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Dear Sara,

We are disappointed to see this review, as we do not believe it is indicative of your experience with us.

At the time of order placement, you were advised that the Lesia gown was made to order and you ticked and agreed to the estimated delivery date of May 3rd. 
In the product description, we outline that Made-To-Order means we do not have the garment physically in stock. Each gown is specially made for the individual customer and the production timeframe is approximately 4-6 weeks however it is stated that dates provided are only estimates and are not guaranteed.



As you have purchased a made-to-order garment, this information is also outlined within our Made To Order Policy which can be found on our website which is also required to be ticked and agreed to at time of order placement.

Please see the product page here: https://anofficial.com/products/a-n-luxe-lesia-shimmering-lace-gown-black

If you have any questions or require further clarification, please contact our customer care team.

Kind regards,
A&N Luxe Label

Avaliado com 1 de um total de 5 estrelas

I ordered my dress about a month ago…

I ordered my dress about a month ago and have received no shipping updates. I’ve emailed several times & have gotten no response. My prom is in two weeks and I have not gotten any updates. Customer Service sucks and get no help. My order number is AN19127 & would like to get updates!!

30 de abril de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Dear Jazmin,

We are sorry to hear you are unhappy with your experience with us.

Whilst this is unfortunate, we hope you can understand that the shipment dates listed are only estimates and are not guaranteed.

As you have placed an order you have agreed to our online store Terms & Conditions and are required to follow our standard protocols.

Please keep in mind our Made-To-Order items only start production once an order is placed. The whole purpose of our Made-To-Order selection is to prevent wastage & competitive prices for you.

The quality of our products is something that we take extra pride in at A&N, as such, we are surprised to see this review from you.

Please do not hesitate to get in touch with our customer care team if you require further assistance.

Kind Regards,
A&N Luxe Label

Avaliado com 4 de um total de 5 estrelas

My dress is amazing but customer service sucks

My dress is amazing and everything that I wanted yet customer service is very slow and unreliable which caused much stress when not receiving many updates. I would say order at least a month before your event to be sure it comes in time due to delays that may happen and have patience.

29 de abril de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Custom Gown.

As we are in the middle of our busy prom season, we are experiencing a high volume of communications & orders. This will be why you will have experienced delayed responses.

We are excited to have you purchase from us again ❤️

Kind regards,
A&N Luxe Label

Avaliado com 5 de um total de 5 estrelas

Custom Prom Dress was a SUCCESS

Ordered a custom prom dress for my sister’s senior prom. Got in contact with customer support for sizing recommendations and to request adjustments be made to the neckline and back of the gown. I also provided a hard deadline for when I would need the dress. Customer support was extremely helpful, kind, and responsive to all my questions, concerns, and expressed needs. Your staff shared her recommendations for sizing and even provider her own dress size as reassurance. If it wasn’t for this direction I would’ve likely ordered the wrong size. The dress came exactly as pictured on the website, absolutely gorgeous and with the customizations I had requested done beautifully. The dress came right on time and we are so thankful

20 de abril de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your custom gown.

We are excited to have you purchase from us again ❤️

Kind regards,
A&N Luxe Label

Avaliado com 5 de um total de 5 estrelas

Looking for a dress on a time crunch

I was on a time crunch looking for a dress for prom. I found one on their website that I loved. I customize the neckline. I gave them the day I needed the dress and it came on time. The dress looked exactly like the picture. 10/10

20 de abril de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved the experience with us.

We are excited to have you purchase from us again ❤️

Kind regards,
A&N Luxe Label

Avaliado com 5 de um total de 5 estrelas

Found my perfect dress

I loved my gown so much. Bought it online and was a little nervous about it because it was for my school ball and I wanted it to look as good as it did in the pictures and when it arrived it was just perfect. Couldn’t list one negative about it, the dress fit perfectly and the colour and quality was flawless.

20 de abril de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved the experience with us.

We are excited to have you purchase from us again ❤️

Kind regards,
A&N Luxe Label

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience! I just followed the site indications for measurements and the dress is really the perfect size for me. Great quality material. Delivered with care.

29 de março de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Janice Gown;
https://anofficial.com/products/a-n-luxe-janice-sequins-gown-white

We are excited to have you purchase from us again ❤️

Kind regards,
A&N Luxe Label

Avaliado com 5 de um total de 5 estrelas

Absolute pleasure to deal with

Absolute pleasure to deal with, great communication and my dress came well ahead of schedule, it’s a beautiful gown which fits me perfectly I can not wait to wear it 🖤

26 de março de 2022
Avaliação não solicitada
logotipo da A&N Luxe Label

Resposta da A&N Luxe Label

Hi lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved the experience with us.

We are excited to have you purchase from us again ❤️

Kind regards,
A&N Luxe Label

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