I bought a dress from them back in early May. I’ve sent them 3 emails since then, tried calling the number they have listed up on their website, and even tried texting and calling their WhatsApp numbe... Ver mais
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Veja o que dizem as avaliações
Good communication Order came really fast Garment was in beautiful condition We had been advised by company well to make sure to drop one size according to body measurements as product used stret... Ver mais
A empresa respondeu
This company is the sister company to ALAMOUR THE LABEL SO PLEASE BE CAREFUL both these companies are disgraceful the way they treat their customer. ******BUYER BEWARE******** I would say I h... Ver mais
A empresa respondeu
DO NOT BUY FROM HERE. I ordered a dress two months ago, and it still hasn't arrived, even though it should have a long time ago. I have tried e-mailing them several times, but they haven't even replie... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Prom, Formal & Bridal Label designed in Australia. Ships worldwide. Tag us to be featured #ANLUXE See real customer photos on our customer instagram page https://www.instagram.com/anluxebabes/
Informações de contato
Brisbane, Austrália
- +61 7 3392 4246
- info@anofficial.com
- anofficial.com
2,7
Ruim
287 avaliações
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am 5”7 and 150 lbs and the XS fits…
I am 5”7 and 150 lbs and the XS fits perfect. Great length!!
29 de janeiro de 2022
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
A&N Luxe Label
Stunning dress, great customer service
I ordered a made to order dress, but I was worried it wouldn’t come in time for my event. I reached out via email to customer service who told me they have the dress in stock and were able to switch out the in stock one so I would receive it much sooner. I received my order in a week, rather than two months. The employees I was emailing with were so kind and helpful, and I appreciated their quick replies. The dress is absolutely stunning, unique, and wonderful quality. I can’t wait to wear it at my next pageant.
17 de janeiro de 2022
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Rosalie Beaded Gown;
https://anofficial.com/products/rosalie-beaded-gown-burgundy
We are excited to have you purchase from us again ❤️
Kind regards,
A&N Luxe Label
Great design and fit
Gown fit perfectly and had no issues with defects or delivery. Very pleased with my purchase!
9 de dezembro de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
A&N Luxe Label
This gown is incredible 10/10!
Oh my gosh, what a dress! I bought the Jalicia Gown for my yr12 formal and I absolutely loved it! It was so comfortable to wear and the detail that this dress has is amazing. I felt like a princess while wearing it. I got so many compliments from my family and friends. The customer service is also incredible. I would highly recommend shopping from A&N Luxe Label and purchasing this gown!
7 de dezembro de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Jalicia Gown;
https://anofficial.com/products/a-n-jalicia-beaded-tulle-gown-dusty-pink
We are excited to have you purchase from us again ❤️
Kind regards,
A&N Luxe Label
10/10 would recommend
super fast customer help response time, dress is beautiful and came perfect. the sizing was perfect also. amazing quality. 10/10 would recommend and buy from again
26 de novembro de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Alayna Gown;
https://anofficial.com/products/alayna-gold
We are excited to have you purchase from us again ❤️
Kind regards,
A&N Luxe Label
Great customer service!! Love the dress!!
Great customer service, I almost didn't order the dress I wanted because I wasn't sure about sizing and whether it would arrive on time.When I called up to ask questions I was reassured that it would arrive on time for my formal and recieved assistance in choosing a size. So helpful and I love love love my dress, thank you so much!!!
26 de novembro de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your custom Maurita Gown;
https://anofficial.com/products/maurita-gold
We are excited to have you purchase from us again ❤️
Kind regards,
A&N Luxe Label
I had 2 faulty earrings sent to me
I had 2 faulty earrings sent to me. The second was a replacement because the first ones were damaged. I emailed them and sent them photos. Still waiting for a reply😢I’m in bad luck.
20 de novembro de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi Michelle,
Thank you for taking the time to review your order.
As per the communication between yourself and our customer care team, we are extremely saddened and sorry to hear of the damage that has occurred to your earrings during transit.
This is not something we want for any of our customers and as such, our team has attempted to be as accommodating as possible during this time.
Not only have the initial faulty pair of earrings been replaced free of charge, the second faulty pair of earrings have also been reimbursed to you.
We hope moving forward, we hope you will see how our team has attempted to resolve your issues for you.
In future, if you wish to shop our online store again, we would love to be able to create a more positive experience for you.
Kind regards,
A&N Luxe Label
Gorgeous but far too long
My daughter’s dress is beautiful although incredibly long for a woman who is 6 foot tall.
We need to take it to a dressmaker to shorten before the formal.
Customer service was fantastic, very clear and precise.
My daughter couldn’t be happier.
Thanks Leilani & team
18 de novembro de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
A&N Luxe Label
Highly recommend
Highly recommend, staff very helpful & went above & beyond expectations
18 de novembro de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
A&N Luxe Label
Great shopping experience
Easy online ordering, fast delivery and amazing dress! Perfect fit!
30 de outubro de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Labe
Highly recommend
My order arrived earlier than quoted with great communication throughout. The dress is stunning! I will be ordering again!
25 de outubro de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Ariya Gown;
https://anofficial.com/products/ariya-gown
We are excited to have you purchase from us again ❤️
Kind regards,
A&N Luxe Label
The dress is so pretty but the sizing…
The dress is so pretty but the sizing was an issue as the dress is a bit too small even though my measurements fit within the size guide.
16 de setembro de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Custom Ruru Gown;
https://anofficial.com/products/ruru-fuchsia
Please do not hesitate to contact us at info@anofficial.com for advice on sizing in the future.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Labe
AMAZING
AMAZING
The dress was absolutely perfect - just like it looked in the photo and fit like a glove.
I also asked for a priority order as I am eloping, which they said they were not able to rush orders, however, my dress was delivered a month before the expected delivery date!!!
Biggest thank you for my dream dress xx
27 de agosto de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Isla Gown;
https://anofficial.com/products/a-n-luxe-isla-gown
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Labe
Zerlina Sequin Gown
I ordered the Zerlina Sequin Gown from Romania. The experience and the comunication with the shop was great. The dress arrived in Romania exactly on the time they promised. I also received a refund for the vamal taxes I paied which is a very big plus.
Now, about the dress: I realy like it, it fits perfectly on me( I ordered xxs) and it looks like in the photo.
Thank you! I can’t wait to wear the dress!!!
23 de agosto de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Zerlina Gown;
https://anofficial.com/products/zerlina-sequin-gown-emerald
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Labe
Love the dress so very nice and great…
Love the dress so very nice and great quality. I did notice it was a little see threw when I tried it I’m with gray underwear. Asides from that AMAZING perchase.
10 de agosto de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your gown.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Labe
Just as pictured!
Loved the dress! Exactly as pictured !
The cleavage is very pronounced and not stiff and without any kind of support at all, so it could tend to look big. Aside from the fact that slouching will mean exposing yourself. I plan to fix it with double sided tape. It is also extremely long but I knew that. Happy with my purchase!
23 de julho de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your gown.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Labe
Loved the gown
1 de julho de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Labe
Love my gown!
Love my gown! Fits perfect and good quality! Just like the pictures!
I will order here again ☺️
Jaimie
23 de junho de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Rianata Gown;
https://anofficial.com/products/rianata-sequin-gown-gold
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Rose Gold sequin gown
Absolutely in love with the dress, the color was exactly like the pictures, it shipped out sooner than expected and was packaged great!
23 de junho de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Labe
A Fabulous Experience!
My daughter and I had a fabulous experience ordering her Year 12 formal dress from A&N Luxe Label. The ladies answered our questions about sizing and modification. We received the dress really quickly and she absolutely LOVES it! Thanks to everyone involved.
12 de junho de 2021
Avaliação não solicitada
Resposta da A&N Luxe Label
Hi lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Labe
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