Antler Avaliações 

959
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great looking toiletries bag, compact, and with the right amount of organization. There is one main compartment, several interior mesh pockets along the inside walls, and one zippered pocket on the e... Ver mais

Avaliado com 4 de um total de 5 estrelas

A nice piece of luggage! I love the color. Still the zipper handles are stylized but difficult to use. Thr bag is a bit heavy, which reduces what I can pack. Wheels work fine. I am not sure I would b... Ver mais

Avaliado com 5 de um total de 5 estrelas

The bag arrived promptly and was well packaged. It’s of very high quality. It’s obvious that a lot of thought went into its design and construction. A very thoughtfully produced product, including its... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have been trying to return the suitcase which is too large for me to handle. I have filled out several forms and was told to look for the address to send it back. Nothing has been sent to allow th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de malas
  2. Loja de Bolsas
  3. Loja de bolsas e malas

Sobre Antler

Escrito pela empresa

Since 1914, we have been building an extraordinary legacy if travel expertise - designing and manufacturing quality luggage 'for those who travel often'.

We design lightweight suitcase sets, as well as holdalls and travel bags that are perfect for use as hand luggage, or for a weekend away, and we only make luggage that's built to last. We design our suitcases to be both strong and lightweight—it’s a balance that takes years of innovation to perfect.

All our hard-sided suitcases are lightweight so that they’re easy to carry, and to help ensure you stick within your airline baggage allowance. Naturally, we have a range of sizes, including cabin-sized, medium and large cases.To make it easy to reach those travel essentials when you’re on the move, our soft-sided cabin suitcases have exterior pockets and they also come with premium features, like a TSA-lock, strong and secure zips, and best-in-class double spinner wheels.

Lusting after a green suitcase, pink suitcase, red suitcase, grey suitcase, beige suitcase, blue suitcase or classic black suitcase? We’ve got you covered, explore our luggage collection to help to find your colour match.

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Lifetime Warranty

Lifetime Warranty on all Suitcases

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Only products purchased from Antler directly can be registered for our warranty.

Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

959 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(959)

294 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Quality!

The quality of my new Antler backpack is beyond what i was anticipating. It is soooo spacious and the color is just beautiful! I anticipate buying another!

11 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

The suitcase is great but it’s a shame…

The suitcase is great but it’s a shame that it is too large to check in as normal luggage. With excess baggage fees at $100 a flight, this becomes a very expensive suitcase. There should be some note that the size exceeds acceptable checked baggage size.

20 de agosto de 2026
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Resposta da Antler

Thank you for your feedback. We’re pleased to hear you’re enjoying the suitcase, although we’re sorry the size has resulted in unexpected excess baggage fees. We appreciate your suggestion regarding clearer guidance on checked baggage dimensions and will certainly share this feedback with our team.

Avaliado com 5 de um total de 5 estrelas

I love my new Antler bag!

I love my new Antler bag. It’s roomy, has great pockets, the zippers are very easy to use, the straps are comfortable and adjust easily, and the overall “look and feel” of the bag is one of classy elegance. I’m headed out on a quick three day trip in a week and am really looking forward to using it. Thanks, Antler!

20 de agosto de 2026
Avaliado com 4 de um total de 5 estrelas

I have just bought 2 of your suitcases

I have just bought 2 of your suitcases. I initially had trouble setting the code for the security lock on each suitcase, and emailed your company about this. I immediately received a helpful reply, in which was attached a short video explaining what I needed to do.
I had already worked out how to set the code, and did so correctly, but I don't think the instructions included in the case itself were completely clear (unlike the video).
Otherwise I have no complaints, and was impressed by the rapidity of your response to my complaint.

21 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great luggage

Delivery was so fast (the box was a little beaten up though) and everything arrived in one piece. I love antler luggage and the quality is unmatched. This case can be thrown around all over the world and makes it through with nothing harmed inside.

7 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Beautiful and very light weight

My order was received promptly. The suitcases are very light weight and beautiful. They are just what I wanted. The carry on held up well on its first use. I also had questions on the warranty and customer service answered my questions quickly. I would definitely recommend them.

3 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Great products

Great products, especially the lightweight ones. Easy to navigate website, choose and purchase a product. Shipping was very reasonable, no chasing shipping status. The quality is great and my expectation is that I will enjoy my purchases for my upcoming international trip.

3 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Overall a great bag.

Overall a great bag.
Lightest roll carry on bag.
Single large packing space.
Handles are little light.
Flew on Air France and met their strict weight restriction of 26 lbs total (carry on luggage and personal item).

4 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

Zipper broke within a year. It's been another year, still with no resolution. So much for lifetime warranty

The bag I got was fine for almost a year, and then the zipper started to break. It would split open even when the bag wasn't fully packed.

I reached out to the company to ask if they could help me given their warranty. It has been a year since I first reached out, and they still haven't given me any viable solution, despite my reaching out multiple times. They have acknowledged that this falls under their warranty, but they say they can neither repair the bag nor send me a new one. Instead, they offered me a choice between a gift card (worth 115% of what I paid — sounds generous, until you realize the updated version of the bag, which is now all they offer, costs over 70% more more than what I originally paid, meaning they’d get more money out of me) or a refund calculated using depreciation, neither of which would cover the cost of a replacement bag at current prices.

Their stated reason for not replacing it is that they no longer make the exact model I purchased, though they do sell an updated version — my guess is the real reason is that it costs more than what I originally paid. This bodes very poorly for their lifetime warranty in general: their models and prices will obviously keep changing over the life of the brand, and if that's enough for them to get out of honoring a claim, the warranty really means nothing.

They offered to reimburse me for fixing it myself, but no repair place I contacted could guarantee they could fix it without compromising the lightweight construction, which is the whole reason I bought this bag in the first place. Most recently, while still waiting for their response, I tried to pack it (not fully) and it fully broke, so now I have no suitcase.

I would pass on this company altogether if given the chance again. Incredibly frustrating.

15 de agosto de 2026
Avaliação não solicitada
logotipo da Antler

Resposta da Antler

We’re sorry to hear about your experience and appreciate your frustration with the time taken to resolve your claim. Our lifetime warranty covers manufacturing defects in materials or workmanship, with remedies provided in accordance with the terms of our warranty policy. Where a particular model is no longer available, the warranty does not guarantee replacement with a newer model at its current retail price. We regret that the resolution offered did not meet your expectations and will ensure your feedback is shared with our team.

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