The Aptive team has been great to deal with. Clear communications through text along with pictures of the work performed. I look forward on the reduction of pests.
A empresa respondeu
Localização
Trocar localização6950 Northeast 14th Street, Suite 31, 50023 Ankeny, Iowa, US
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and expla... Ver mais
A empresa respondeu
I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only... Ver mais
A empresa respondeu
The technician called me about 30-45 minutes ahead of his arrival. Asked me for anything he should give special attention to, other than his regular locations. I asked him to get the inside of the gar... Ver mais
A empresa respondeu
Detalhes da empresa
Welcome to Aptive Pest Control
Escrito pela empresa
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Informações de contato
6950 Northeast 14th Street, Suite 31, 50023, Ankeny, Iowa, Estados Unidos
- 15154171185
We overthink pests so you don't have to.
4,2
Muito Bom
95 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The Aptive team has been great to deal…
The Aptive team has been great to deal with. Clear communications through text along with pictures of the work performed. I look forward on the reduction of pests.
12 de maio de 2026
Resposta da Aptive Pest Control - Des Moines
We're so glad to hear this, Keith! It's wonderful to know that our team has been such a pleasure to work with and that they've kept you informed every step of the way. That level of dedication really helps you feel confident that the service is being handled well, and we really appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Aptive has kept our home bug-free for…
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and explain everything they’re going to do!
23 de abril de 2026
Resposta da Aptive Pest Control - Des Moines
Hi John,
It’s awesome to hear your home has stayed protected for several years, and I’m really glad Dustin continued that same level of excellence. I’ll be sure to pass your kind words along to him and the team. At Aptive, I value that partnership with homeowners, taking the time to listen, focus on the right areas, and clearly explain each step so everything feels handled and straightforward.
Thank you for choosing Aptive and for your continued trust, it means a lot, and I’m glad we’ve been able to keep things handled for you over the years.
-Jasmine, Aptive Care Team
Customer service sucks
When getting a call about what aptiv is all about, I explained that I had a mouse issue inside my house and thats my focus. The CSR asked about bugs and such and I said sure but nothing crazy and brought up that mice were my main concern. He told me that they could absolutely help me and the cost would be 100 for first visit and $45 every 3 months. I even asked for clarification and said it back to him. When making an appt for them to come, I had a meeting that day and said my mother would be home and asked if that would work because i would be unreachable. He said it was no problem and he took my mother's phone number. The day of appt, I get a text of what time they will be there while I was driving to my meeting so didnt see it right away. While I was in my meeting my phone is buzzing like crazy and it was my mom. I had several messages saying that they couldnt do anything until I signed the contact. My moms message said that the tech wasnt very rude saying that I should have been there and that until I sign, he isnt allowed to do anything. I ended up signing docusign without reading. After work that day my mom told me that the tech was very rude and he did nothing for the mice inside the house. He put a trap outside and some glue traps down after my mom told him repeatedly that this was the whole reason for the service. They were suppose to return a month later but when I called nothing was scheduled so I told the CSR about the issues I had and she said to that the indoor mice aren't part of the service which made me very upset. She said she would send someone out to redo the service for no extra charge and I said what is thay gona do when I have a mice problem not a bug problem. Thats doesnt make sense. But she ignored my issue and kept going back to how I could talk to the tech when he gets there. I was at work when the next tech came. Mother said he was alot nicer and knew more of what he was doing but when talking about the indoor mice, he said that it wasnt part of their services where my mother took out the contract and showed where it says they do. He shrugged his shoulders and said he didnt have much with him but would put a few snap traps out and if I wanted to cancel service I would have to pay $195 to get out of the contract. So I called to speak with them about this. The first lady didnt really help. She apologized but she wanted me to pay my first monthly bill which I had already paid the $100 + $45 for the first visit. She told me if I paid for the month that she could get me out if the rest of my contract. And then she proceeded to transfer me to a new person. So told him the whole story. He apologized over and over and told me that there was no way to get out of the contract besides paying the $195 and that i wasnt even in the rodent package. But what he could do is lower my payment to $35 month and I said no. I just wanted out of it. He then said he could take me to $35 and include the rodent package. turned it down. He said he could make it $30 including rodent and all paperwork would show that I've had issues with techs being rude, my service wasnt up to standard and he was going to escalate my complaint etc. I accepted. I had been on the phone for over an hr and I still needed my issue fixed. So now im stuck for 2 years and im hoping I have a better experience going forward.
5 de abril de 2026
Resposta da Aptive Pest Control - Des Moines
Hi there,
Thanks for taking the time to share such detailed feedback, and I’m really sorry for the frustration and confusion you experienced throughout this process. I can hear how important your indoor rodent concern is, and how disappointing it’s been to feel like expectations weren’t aligned from the start and through your service visits.
At Aptive, we aim to be clear, consistent, and respectful in every step, from the initial conversation through service delivery and account support. What you described, especially around communication, service expectations, and how your concerns were handled, is not the experience we want for our customers.
We’d really like the chance to review everything more closely and make sure your concerns are properly addressed and documented. Please reach out to us at socialmedia@goaptive.com so we can look into your account directly and work toward getting this handled the right way moving forward.
-Jasmine
over spray
The man sprayed all over the outside of my windows this time. My other service he did not.
11 de abril de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Pamela,
Thanks so much for taking the time to share this, we really appreciate it. I’m glad to hear there was a more complete application during this recent visit compared to your previous experience.
At Aptive, consistency across every service is really important to us, so I understand how noticeable that difference would be. That’s not the standard we aim for.
If you’re open to it, please reach out to us at socialmedia@goaptive.com and we’ll be happy to take a closer look and make sure everything is fully handled. We can also help ensure your windows and treatment areas are properly taken care of.
-Jasmine
Our tech is super nice and takes time…
Our tech is super nice and takes time to work on our problem areas.
5 de abril de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Kari,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional was attentive and took the time to focus on your problem areas. At Aptive, we take pride in making sure every visit is handled carefully and thoroughly, so you can feel confident your home is well cared for. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
Great Job by our technician.
12 de março de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Mike,
Thank you for sharing your experience! We’re thrilled to hear that our service professional did a great job.
At Aptive, we take pride in making sure every service is handled with care and professionalism, so it’s wonderful to know your home was in good hands. We appreciate you trusting us to keep your home protected!
-Jasmine
The Technician always explains what…
The Technician always explains what they're going to do.
11 de março de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Vicki,
Thank you for sharing your feedback! We’re glad to hear our service professional takes the time to explain each step, making sure everything is handled clearly and with care.
At Aptive, we believe communication and transparency are key to great service. We appreciate you choosing Aptive and being part of our neighborhood. If you ever need anything, rest assured, we’ve got this handled.
-Jasmine
Aptiv Environmental
They are very thorough. When we have a specific issue, they handle it qell and educate me if they can't.
13 de março de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Max,
Thank you for taking the time to share your experience! We’re glad to hear that our team is thorough and responsive to specific issues in your home. At Aptive, we strive not only to address problems effectively but also to provide helpful guidance and education when a situation requires additional attention.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality service for your home.
-Jasmine
Our tech today was Zion
Our tech today was Zion, he was very thorough with his spraying and photos. He found some areas of concern that I will see to. He also took the time ro explain a current promotion that is being offered, although I am not interested at this time.
15 de março de 2026
Resposta da Aptive Pest Control - Des Moines
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that Zion provided thorough service, documented everything with photos, and took the time to explain areas of concern and current promotions. At Aptive, our service professionals strive to provide both effective pest control and helpful guidance, so it’s great to know that Zion delivered on both.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality service for your home.
-Jasmine
Always great communication and tech…
Always great communication and tech really seems to care about my concerns
1 de março de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Shawn,
Thank you for sharing your experience! We’re thrilled to hear that our team provides clear communication and genuinely listens to your concerns. At Aptive, we take pride in delivering attentive, professional, and personalized pest control, and it’s wonderful to know our efforts make a difference. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
I appreciate the morning appointments…
I appreciate the morning appointments and the text letting us know when to expect the technician.
1 de março de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Sharon,
Thank you for sharing your experience! We’re glad to hear that our morning appointments and advance notifications have made your service convenient and stress-free. At Aptive, we strive to provide clear communication and reliable scheduling, and it’s wonderful to know these efforts are making a difference for you. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
I have not been happy with my service…
I have not been happy with my service and plan on canceling my service.
27 de fevereiro de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Ruth,
Thank you for sharing your feedback. We’re very sorry to hear that your experience hasn’t met your expectations. At Aptive, we strive to provide reliable and effective service for every home, and it’s clear that in your case we fell short.
If you’re open to it, we’d like the opportunity to review your account and see if there’s anything we can do to address your concerns before your cancellation. Please reach out to us directly at socialmedia@goaptive.com so we can better understand the situation and work toward a solution.
We truly value you as part of the Aptive family and appreciate the chance to make things right.
-Jasmine
Very thorough
Aptive techs are very thorough and are respectful in your home. They listen to any questions or concerns and will address them promptly.
5 de março de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Bobbi,
Thank you for sharing your feedback! We’re thrilled to hear that our Aptive service professionals are thorough, respectful, and attentive to your questions and concerns. Providing careful, responsive service in every home is something our team takes pride in, and it’s rewarding to know that effort made a positive impression. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
Great communication and service
25 de fevereiro de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Kevin,
Thank you for your feedback! We’re thrilled to hear that you’ve had a positive experience with both communication and service from Aptive.
Providing clear updates and reliable, thorough pest control is exactly what we aim for, and it’s wonderful to know it shows. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Knowledgeable and good service
Making sure that we are happy with the service that is provided for us and that we are paying a price for for them to do a good job
18 de fevereiro de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Galen,
Thank you for sharing your feedback! We’re glad to hear that our Aptive team takes the time to ensure you’re satisfied with the service and that you feel you’re receiving value for what you pay.
Providing thorough, effective pest control while keeping our customers’ needs front and center is exactly what we aim for. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Courteous and clear explanation of treatment
Tech Chris was hospitable, courteous, and clearly explained what the treatment plan for this visit would consist.
20 de fevereiro de 2026
Resposta da Aptive Pest Control - Des Moines
Hi James,
Thank you for sharing your experience! We’re thrilled to hear that Chris was hospitable, courteous, and took the time to clearly explain the treatment plan. At Aptive Environmental, we strive to provide service that is not only effective but also transparent and easy to understand for our customers.
Feedback like yours motivates our team to continue delivering thoughtful, professional service at every visit. We truly appreciate you choosing Aptive to protect your home!
-Jasmine
They make it difficult to get a hold of…
They make it difficult to get a hold of anyone
You get billed and have to fight no one ever came to your residence
19 de fevereiro de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Heidi,
Thank you for sharing this. I can understand how frustrating it would be to feel like you cannot get in touch with someone, especially when there is a billing concern involved. That is not the experience we want anyone to have with Aptive.
You should never feel like you have to “fight” to resolve a charge or question whether service was completed. At Aptive, we document each visit and strive to communicate clearly before and after treatments. If there is ever uncertainty about whether a service was performed, that is something we absolutely want to review and clarify right away.
We also take accessibility seriously. If you had difficulty reaching our team, that is feedback we need to hear. We want our customers to feel supported and able to speak with someone who can provide clear answers.
Please reach out to us directly at socialmedia@goaptive.com with your name and service address so we can review your account, verify service history, and address any billing concerns. If a mistake was made, we will work to correct it. We appreciate the opportunity to make this right and to improve the experience you have with Aptive.
-Jasmine
Inside and out pest control
It was quick and effective for my home inside and out. The service person was really nice and had feed back for me! Also sent me pictures of everything he did on that days visit!
7 de fevereiro de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Sandra,
Thank you for sharing your experience! We’re thrilled to hear that your service was quick, effective, and thorough both inside and out. It’s wonderful to know that our service professional provided helpful feedback and shared photos of the work completed. This is exactly the level of care and communication we strive for at Aptive.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home and yard protected.
-Jasmine
Resposta da Aptive Pest Control - Des Moines
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that your spider issues are a thing of the past. At Aptive, we take pride in providing thorough and reliable pest protection to keep your home and yard safe and comfortable.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home for years to come.
-Jasmine
Highly recommend
Zion treated our home yesterday and was amazing!
He communicated clearly before, during and after our treatment. As per usual I received clear photos showing treated areas. Highly recommend.
11 de fevereiro de 2026
Resposta da Aptive Pest Control - Des Moines
Hi Mark,
Thank you so much for sharing your experience! We’re thrilled to hear that Zion provided clear communication before, during, and after your treatment, and that the detailed photos helped you feel confident in the work done. At Aptive, we strive to combine thorough, effective pest control with transparency and professionalism, so it’s wonderful to know Zion delivered on that promise.
We truly appreciate your feedback and your recommendation, and thank you for trusting Aptive to protect your home.
-Jasmine
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.